I was randomly at this location and needed to send some packages. Was there a line at 4:00pm? Yes…read more Were the employees tending to each customer with respect, care, and patience? Yes. I needed assistance with which service to use for mailing and the postal worker was very calm and kind when presenting options. I was missing some information and she even let me come back up to the counter and edit some things to make sure that my box got where it needed. If you do not mail packages often, you are not always familiar with the steps and options. I appreciated how they did not make me feel rushed or incompetent. Shoutout to Eryka for her help. (Do not mix this location up with the one down the street-- that location is for mail pickup ONLY.)

I went in to mail a large envelope with tracking. They had one person working the front and one…read moreperson working the passport side. Staff was friendly, but I waited for about 10 minutes. Ample parking.

I was so happy I found a place that does passports. My appointment took 15 minutes! The reason for…read morethat was that I had everything ready. I had my application, my photo, a check and my old passport. Dorothea was awesome and so was David. I had an appointment and I still had to wait about an hour to be seen because they didn't have enough staff. The place was clean and there's a lot of parking. My only gripe is that there's no public restroom. A place where people have to wait a long time, should have a public restroom. Sometimes you just got to Go! When I got there I had to use the restroom (nerves). I probably had that LOST look and I was asked if I was looking for the passport office. The two or three women who were there, we very friendly. I would definitely recommend this place!

All places in my mind start off as a 5 star review and as the experience continues, depending,…read morestars get deducted. I find that most of my experiences with USPS tends to be human related annoyances combined with poorly operated bureaucratic nonsense. First, tell me why, two letter sized parcels cost me close to $50 to mail??? Thats some serious nonsense. Deduct one star for the price. My first letter sized package had a button in it and because of this, the clerk at the desk told me it won't go thru scanner and it has to be mailed as a package and because of this, it costs $10. I was like okay. Deduct another star for that. I had to mail some documents overnight and for it to arrive the next day, it cost $35. That seemed ok to me, I guess. Still highway robbery to mail some paper, but whatever USPS. Another star deducted. This is a nice post office on top of the hill, lots of parking available, but its a bit of a walk to the main area. I don't mind but it might not work for those who have limited mobility. You can get passports here, there's a bunch of PO boxes, self service kiosks, mailing supplies. I might be a very disgruntled American but seriously how are the prices long term sustainable? This is a government service which I belive this current administration is trying to privatize, but really?? Don't count on me making any regular visits or wanting to mail anything, because everytime I come, I have to forfeit a kidney or 3.

Being patient and respectful goes a long way. Tess was so helpful and kind. Very grateful for her…read moreservice!

A very clean and efficient location…read more Friendly staff and easy to get in and out of. Service is always on point. No complaints from me.

Wren did a great job of helping me with various dashcam Amazon returns when my Alexa AI somehow…read moreordered one too many in my Amazon cart. Undeterred, Wren set about helping me calmly and efficiently, even in the midst of a remodel. Since I had to get back to work, Wren took charge to set about helping me sort it out. She let me know if a bar code had already been scanned. Wren truly cared. What a wonderful person. UPS is fortunate to have an employee like Wren. The entire staff is on point, ready to help at a moment's notice. Thank you to Wren for stepping up to help a customer right away. Fantastic job.

I shipped a package back to an online clothing store with UPS tracking going to Los Angeles which…read moreshould only take one day. When I tried to track the package all the UPS site said was, "Label Created." The package was never delivered. I tried to start a claim on the UPS site after two weeks which was a total circle jerk. The website kept defaulting to a screen which instructed me to make a claim at the UPS location where I shipped the package. Also, the UPS call center said I needed to file the claim at the UPS store. When I went to the UPS store I was informed that I was supposed to file a claim on the UPS website. Finally, Sherrill, the assistant manager was able to file a claim on her personal phone. Not sure why there are differing instructions for filing a claim. The store says one thing and the call center says something completely different. Without Sherrill's help, I was just going to give up. It was that frustrating.

We used this place for notary services. The notary made a mistake on the paperwork. They fixed it…read moreby initiating, but I was super disappointed in the error.

I love PostalAnnex and usually make it a point to do most of my shipping with them. This locations…read morecustomer service can be better though, simple drop off was an awkward experience.

I've come to this UPS Store a few times in the past couple of months and I just had to write a…read morereview after my most recent visit. Not only is the store always clean, organized, and efficient, but this time I got to see something really special -- the manager's children were helping out, and they were absolutely wonderful! You can tell they've been raised right -- polite, respectful, and genuinely helpful. The store gets very busy, however all of the workers are attentive, fast-paced and do their best to get what you need done taken care of quickly. The manager clearly cares deeply about both the business and the community, and it shows in every detail. This store is a true gem, and experiences like this one are what will keep me coming back. Highly recommend

I am being scammed by one of your staff. Where can I speak with the manager. When can I Come in…read moreto speak with the manager

I ve been to this location couple of times now and its time to leave a review,…read moreJeffrey was so helpful today that I couldn't wait to post on yelp. They are fast, courteous and professional, I was done with no time

They do not take USPS. EVEN though the listing says they do. Waist of time i asked them to update…read moretheir service and she refused.

Best UPS store. Staff has always been friendly to me and they are super efficient. Prices are…read morereasonable if you do need to mail out items. The service I usually come here for is to return items I have purchased. It's sooooo easy. The only thing that's not great about this location is parking depending on the time you can be a pain. Their customer service has been excellent though.

Great location and friendly staff. Many services are available with reasonable prices.read more

Quick and easy, notary service was used $15 bucks per signature…read more Clean store friendly staff

Been here a couple of times and always friendly and helpful in shipping my items safely and…read moresecurely!!! Helped me box and pack some home art and items to be shipped!!

I needed a quick livescan done and the guy helping me was so nice and friendly! He made everything…read moreeasy!! My results were back within a day and everything went so smooth!! Loved every minute of being in his shop! It was a pleasure doing business with him!!

If I could leave a negative 5, I would. I was expecting a delivery of wine to this store. I called…read moreto verify that this could be done and the owner said as long as someone 21 or older was there to sign it would be fine. (This was the location suggested by the wine company because I wouldn't be home to sign for it). He said there would be a $10 charge. That was fine. Then I went to the store to see if the delivery was there and he told me there would be a $25 charge! Then FedEx called me and said they tried to deliver the package but he wouldn't accept it because it was too large! WTH??? Never go to this Postal Annex. Rude and condescending.