Bueller....Bueller....Bueller..... That's what I feel like when I come here on my work breaks. I pretty much have to be in and out within 15 minutes, I rarely make it out of there within 25 minutes, why you ask? Blame it on budget cuts I guess, because most of the time I will be in there, despite the lines being super long sometimes to the sliding doors, there will only be one person working the counters! The only thing that saves this review from being a 1 Star review is that the staff is personable and enjoyable to do business with. read more

do not go to this post office this place is fraud!! they took in my package and it's no where to be found. they lost 25 of my packages. this place never picks up the phone. read more

They never pick up the phone. Worst USPS in the bay area. Supervisors don't really about customer service here. They just want to go home as soon as 5pm comes. Called about 20-30 times between 3-5pm and no answer. read more

ARE YOU F**KING KIDDING ME??? This is the second time we have had our express mail not arrive. Every single time we ship mail here it takes a half hour to just get through the line. I understand you government employees getting paid to provide a service and not for your customer service, but do your f**king job. read more

The worst mail service ever. For two years, I have been dealing with my mail getting delivered to another street that has the same house number as mine. I have gone to the post office in person 3 different times with promises from the shift supervisors of the problem getting resolved. I have spoken to my many mail carriers who always claim "I'm new on this route." I've had it. I am placing a call to Jackie Spier's office as this is a federal problem........... read more

worst customer service ever !!! never answer the phone...today i let it ring 50-times...i actually counted !!! i am very upset !!! i am trying to do real tracking of a package...every day is a different story !! promised call backs never made. i escalated problem to postmaster...he never returned my call either !!! read more

The lines are long, customer service is not positive. Standing in alone of 15+ people. 2 people working. The doors are open but they keep telling the customers we are closed. Seriously? read more

I'm very disappointed the mail man who only know delivery mails but doesn't know how to pick up my out going mails. even I tried to explain to him how to check in the mail box and get the out going mails from the mail box. He still doesn't get through it.(because he doesn't pay attention about it) I don't know how this person get the job but don't know what to do with his task. read more

I haven't received any copies of a magazine I subscribe to. When I asked my local post office, they recommended contacting the San Bruno carrier supervisor. When I asked about calling, they said, "Good luck". I wasn't able to reach anyone when I called. read more

Worst customer service experience ever!! Tried to open a P.O. Box, filled out the form, gathered all the id's needed, waited in line for 50 minutes only to be told I needed a physical piece of mail from my old address to proceed? Why wasn't I told that before?? Why doesn't it say it of the forms??? I had my address on the id's they required, just not a piece of old mail... The same clerk I had argued with the woman in front of me that Canada wasn't a country and he couldn't mail her package until she supplied the correct country... read more

I'm so relieved that I'm not the only one giving these lazy asses who work there a one star Yelp review they don't answer the main line; they try to tell me after my 15th call today that there's no supervisor available who can help me. We have not received any mail in the last 2 weeks--even our Netflix movies were returned undeliverable. I suspected that my idiot sister filled out a form online or in person to forward her mail to some unknown address without thinking that this could affect us getting our mail. I immediately went in person 2 days ago & spoke to a carrier supervisor and explained everything. He said it's going to take some time before he can find out (does this mean by Christmas?!?) what happened to our mail? Is it really what our rights to know as a customer come down to? Really? Anyone can just fill out a form online or in person and have your mail delivered to them instead of your house? Isn't there a federal law that it's a crime to interfere with someone's mail??? In the mean time, our bills are going to charge us late fees if we don't get our mail in the next 30 days read more

This is a convenient, centrally located Post Office with staff who've always been friendly and courteous. But recently I needed assistance with a live animal package I was expecting in an Overnight Express which had not yet arrived and it was closing in on Day Three. The on-line Tracking info hadn't been updated and I had no resources available to help find the very late package with baby animal inside. The employee at the front window couldn't/wouldn't offer any additional assistance. Through my persistence, the staff member then walked back to ask the Supervisor & then returned to repeat the same suggestion that I check again tomorrow, day three. So I asked to talk to the Supervisor myself. The staff member went back again, then again returned to tell me that the Supervisor "won't talk to you." Dismayed, though staying polite and calm, I asked "Why not? That's what a Supervisor is for." The staff member clearly felt awkward now, but essentially explained that the Supervisor "doesn't talk to customers." Are you kidding me? At this point, I reminded the staff member that as a tax paying member of the community for the USPS, I was a customer with a troubling situation requiring the assistance of a Supervisor and wasn't going to leave until he/she came out to speak with me as this is his/her job. The staff member again went back and informed the Supervisor of this, but the Supervisor still wouldn't come out. No explanation, ie: the Supervisor was busy, on the phone, can you leave a phone number for a call back, can you come back in 20 minutes, etc. Simply, "doesn't talk to customers." Another employee (non-supervisor) eventually came out. She heard my dilemma, took some information and then made a couple phone calls. In less than 10 minutes, thanks to her help, we had answers. The resources she used was all I was seeking from the Supervisor, but apparently the Supervisor can't be bothered with problems from members of the public. I later wrote a letter of complaint to the Postmaster about the Supervisor's lack of professionalism and poor customer relations skills and he was very responsive in looking into my complaint. Bottom line, if you have a postal related problem that can't be resolved at the line level, you should expect courteous assistance from a Supervisor. Even if the Supervisor is unable to resolve the situation to your satisfaction, he/she still has a responsibility to at least talk to you to see what can or can't be done. When the Supervisor flat out refuses to come out and talk to the customer, leaving the poor line staff to be stuck in the middle, he/she shouldn't be a Supervisor. Addressing and helping to resolve customer complaints is among a Supervisor's core responsibilities. If this happens to you, be sure to remain professional and contact the Postmaster for the office branch. If this level of poor Supervisor assistance occurs often, I would expect some staff changes would need to be made. Oh, and we're supposed to embrace Government run Health Care? I think not. read more

Have had packages mis delivered to wrong cities. Have had boxes stolen that the Postmaster has caught the PO employee doing the theft. Had parcel with tracking never go past the SBPO. Must be the worst postal employees work all shifts here!! Use Fed Ex or UPS instead!! read more

After waiting in the longest line ever, finally a lady asked all of us still in line if anyone was just dropping off, or here for a pick up. I was the only one. So I answered "I'm here for pick up" I walked over to the lady behind the counter and she turned around and left! I waited patiently for about 10minutes while people in line behind me were being helped. She never came back to help me so I had to cut the line to let them know that I was never helped. They looked at me like I did something wrong. The guy that helped me got my package and tossed it over the counter towards me and said "here you go". If this wasn't the only post office in my area I would never go back. read more

I would give them a zero if Yelp would allow me. They have lost my mail countless times, and I have complained countless times. Many senders tell me that mail is returned to them. I have been at this address for 5 years. They confuse my name with another Allan, whose name is spelled "Alan" with one "L" and whose last name is totally different. What the HELLLLLL!!!!! read more

So, there are a few cons. The parking is a little limited, especially during peak hours...(suggestion to some of you; get off your bum and take a walk or go for a bike ride...mother earth will love you for it!). Also, the line can sometimes be really, really long. However, they have a great attitude towards customer service for a post office and really try to cater to everyone's needs from what I have witnessed. read more

This is seriously the worst place in the entire world. I truly hate going to this post office. You apparently need to know some secret code to know how this place works. There are special rules for which line to get into depending on what you need, but no explanation about which one is which posted. You have to call to make an appointment to get a passport, but they never answer the phone and there is no answering service. The workers see, miserable and are usually rude. The line is normally super long. All in all, this location is awful. read more

My daughter has sent us on 12/22/13 on a 2 day air , priority mail box....tracking says it has been SCANNED AND DELIVERED ON12/26/13 but we've never gotten the box. We called USPS San Bruno branch, spoke to Jenny , found out that it's been scanned wrongly and was sent to another address BY MISTAKE... She said these mistakes have been happening, wrong scans hence wrong address deliveries. My point is, if San Bruno branch has had these mistakes often, why is it that nothing has been done to correct these mistakes or to ensure that these people scanners DO THEIR JOBS RIGHT? Up to now, we havent received the box, we were told to just wait and hopefully the box will be returned by the company wgo got it by mistake... read more

I filed a Change of Address on 3/18/15 to start on 3/28/15, it's now 5/6/15 and I've yet to receive any forwarded mail, this is another reason why I've gone electronic. I was charged for the service, I've contacted everyone and no mail, no refund, no service, no NOTHING! When I called the San Bruno station, the woman who answered my call stated that I did it wrong. I told her that she was WRONG because I was looking at a print out of exactly I entered my info. No they've kept the service charge along with any decency of a courtesy call. I've had to make numerous trips to my old apartment to pick up my mail because the IDIOTS delivering my mail are placing everything inside my ex-landlord's mailbox. Anyone have any information on getting someone within the Post Office to take responsibility and FORWARD MY FRCKEN MAIL? Sorry but I'm through with them! read more

This place is RIDICULOUS. I went in there, because USPS said my package was sent there. First off, I will be lodging a complaint. The mail person did not attempt to deliver this to my home, but tracking states they did. You can clearly see where the labels were ripped off the boxes, and new labels were put on them to be rerouted. I was home all day, and an attempt wasn't even made. I called the 800 number and was informed that my packages were moved to San Bruno. They also gave me the phone number for the office. When I called the office multiple times, no answer. They just let it ring. I went in and the lady says "no it's not here". I demanded to speak to someone else since it was her second day. The man repeats what she tells me, I then I tell him he needs to check again and I give him the tracking number. He comes back 5 minutes later, and says "you ordered it from amazon, and you requested for it to come here". I proceeded to tell him I did not do that, but he kept shushing me. I am so frustrated with this place. Incompetent and rude employees who do not take any ownership for their mistakes. I'm also pretty sure it's also fraud to say I requested something I did not request. Horrible. read more

They never pick up the phone. The one time someone picked up the phone, they said Hellooo a couple of times and directly put me on hold. Terrible service. read more

So I go there a lot for work and there are certain workers there that are great..mainly a lady and a funny man..I can't remember their names. However, many of the others there are just ugh! But getting them on the phone is even worse..how is it that your an important place and you only have one line! At that when I finally get them on the phone and they leave me on hold for more then 5 minutes..why does it take you that long to get a pen and paper for my address?? If it wasn't for work I would never go back to this place again! read more

Rude and uncearing !!! A number of times I have gone there only to have the door shut in my face when all I wanted was an answer. We are closed is all I get. What ever happened to PR. No wonder so many people are anti post office. 4 post office people in the office doing nothing,would not even reconize me or just answer a simple question. Long slow lines when only 2 desks are open, while 3 or 4 people hang around in the back talking. This is not the experience I have gotten at other post offices. Why here ?? I work where we have customers, and I would NEVER treat any one this way. read more

I like the fact that they have the self-service section, but don't they ever answer the phone???? I've been calling them to get an appointment for me and my family's passport applications and photos, but they never answer. Guess I'll have to go in person to make the appointment! read more

I have had problems with mail not being delivered by the mail carriers from this post office. Also we often get mailed delivered to us that belongs to another address. Is it too much to ask the the mail carrier to actually read the address before putting the letters into the mail slot? Also, I have seen on more then one occasion the mail carriers not wearing the USPS uniform (they were in street clothes!). This really shakes one's confidence in the professionalism of the mail carriers as well as the management of that Post Office. read more

Horrible post office. The absolute worst. Loses packages, poor customer service, doesn't answer phone, wont return calls, carriers don't follow policies like failing to scan packages for tracking. AVOID AT ALL COSTS!! read more

I recently lost a lot of my mail without the maillady leaving me any notificiations. And I had called the post office and complained about it. I feel that because I complained about it, now i'm being targetted because these underwaged, under educated idiots think they can do anything they want. I guess thats what happens when someone insignificant is given any amount of control in anything. I recently AGAIN, lost some mail. The mail person that comes to our building should be leaving any packages at the bldg office and instead they try to slam it into the extremely tiny mailbox in the apartment bldg and when they couldn't fit the packages in along with the regular mail, they emptied out my mailbox AGAIN and left a slip saying box was full. this is ridiculous and unacceptable. The maillady was too lazy to drop the packages off at the bldg office so now the rest of my mail is missing. The service at this san bruno post office is the worst ever. I have never in my life experienced this before. I have even lived in the city before moving here and as hectic and busy as the city maybe, I have never even had any sort of issue even remotely close to this. San bruno post office is absolutely horrible. They tamper with peoples maill and they feel they have the right to do what they want. The san bruno post office has a mail lady that is irresponsible and unethical. Not to mention lazy. If she cant do her job properly, then fire her and find someone that will do the job right. Clearly, she doesnt value what she does. read more