Did the post office worker seriously just tell me that they don't sell international stamps?…read more I had to do a double take. I needed stamps to mail letters to England (which I've bought before) and this woman who was not familiar with her job said they only sold stamps for United States letters. Thankfully a supervisor heard me and got the stamps and showed her that VIOLA, people do Mail letters to family and friends outside of the country! She didn't know how to scan the barcode, and needed help with that too. Epic fail!

Although there was initially only 1 person at counter thus long line, she was efficient & kept the…read moreline moving while being pleasant. A second employee opened a line & help reduce the line wait.

If you're looking to ditch the long lines at the Millbrae Post Office, look no further! This is a…read morehidden little gem that I've been consistently going to after beginning to sell my items on Poshmark. There's usually never anyone here and it's always in and out! There is only one employee working here and usually out on lunch break from 1-2pm but that isn't too big of a deal. Appreciate the employee working here during times like these!!

This place is a hidden gem!…read more The lady at the counter is very pleasant and assisted me. She even gave me a free generic box for the holiday gifts that I am mailing since the boxes at the post office are not big enough to accommodate my gifts. Thank you for your customer service!

This place is always usually busy. Be prepared to stand in line, but it usually moves fast. The…read morepeople who work here are super nice as well.

Made appointment for our 1 year old for passport. Quick process, staff was nice. Just make sure you…read morehave all the needed documentation ready on hand before going, to ensure a smooth process. Emilie said the processing time is actually earlier than expected

A smaller post office but open on Saturdays! They also have a self service kiosk which is…read moreconvenient for printing labels from QR code, scanning labeled packages, or getting some stamps.

I'm not a big fan of the post office and have had many bad experiences. This location is one of…read morethe best they all should strive to be like this. I've been here a few times the staff are helpful in mailing options and prices. Great service. Today the lady was the best possible. She gave us some advice on what would be the best service and price.

This is the Burlingame distribution center and also the people who investigate missing packages…read more In the past year I've had two packages that showed "delivered" in the tracking that were never even brought on my property. One was brought by a neighbor a block away who got my package and the other must be floating out in space somewhere as it was never recovered. When you open an investigation by calling the USPS 800 - the people at this facility are supposed to call you back within 3 business days for resolution. Two out of 3 times they don't call you back and if you try to call them directly, the phone rings and rings and rings but no one every picks up and apparently USPS is too cheap to give them any kind of voicemail (not that they would respond if they had one) So you end up calling the 800 again to escalate the case to the consumer affairs dept (in SF) to handle the case. My recommendation - have anything important shipped by Fedex. They're the only company that you can count on.

This is a bulk mail facility. Don't go here for individual mailing needs. I waited and no one…read morehelped me. I finally spoke to a driver outside who let me know. Very disappointing.

Horrible post office, I arrived 5 mins after 5 and they don't have the decency to let me just drop…read moreoff the package i have fully prepared with a shipping label. It takes no effort from them to let me leave it there to be shipped

One person working who is completely inefficient and knowledgeable about postal services. Hard to…read moreunderstand what she is saying. Aggressively unhelpful with basic post office services

I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion --…read morespecifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers.

Extremely disappointing experience at this UPS Store. I came…read moreto return an Amazon package -- the official return instruction clearly said "box needed" but never mentioned that a "product box" wasn't allowed or that a specific type of box was required. My box was sturdy, sealed, and properly packaged, yet the staff member Shawn kept insisting it was a "product box" and repeatedly refused to accept it. His attitude was condescending and completely unhelpful -- he just kept saying "that's a product box" instead of explaining or offering any assistance. I am 35 weeks pregnant, holding a heavy package, and Shawn stood there watching without offering even the slightest help or empathy. The lack of basic courtesy and professionalism was shocking. Amazon's website never states that a product box can't be used -- only that a box is needed. This location clearly makes up its own rules and treats customers unfairly.

Great Service! The Staff is very Friendly. My packages are safe and I enjoy other services they…read moreoffer.

This place is great! Amazing staff and wide variety of services. I love that I can drop off my…read moreFedEx pkgs here. The box rental rates are very reasonable.

Popped in here for the first time to do a couple of Amazon returns and a cellphone trade in return…read morebecause I was shopping at See's next door, and I was so impressed by their efficient and friendly customer service that I just had to leave a review. Will definitely come back the next time I'm nearby.

Friendly but so many customers it seems always chaotic when I'm in the area. Parking is horrid but…read morethat's not their fault. Notary scheduling was kind of a pain and wasn't timely.

I had the misfortune of dropping off an Amazon return at…read morethis UPS location. The woman behind the counter, who was speaking to another customer in a foreign language, rudely said "put it there". While she continued to speak to the other person she printed a tag and half tossed it at me. No acknowledgment, no eye contact, just plain rude. Ironically, it was the other customer who smiled and said "thank you " as I turned to leave.

I'm writing this at 10:05 on a Sunday and they are not open. Many other times I've defectively…read morerelied upon them being open and they are not.