Terrible service. Asian lady working the passport area was extremely rude. It seems she can get mad to anyone who come to use the passport services. Very bad! read more

I shipped out two boxes. both were delayed and items within the box got lost. USPS stole items. read more

How smart do you have to be to get a job as a USPS worker? Obviously not very, judging from the amazing lineup they have here. USPS really needs to start teaching their employees, including their supervisors, what their actual policies are (instead of letting them come up with something random off the top of their heads). Every time I'm here, I hear something new. I run my own business. I pick up possibly a hundred packages a year. I was told by the previous supervisor that you don't have to wait in line for a pickup. I've seen people not line up and get their packages in a separate line for pickup. Today, I went and the NEW supervisor (great guy /s), tells me it's common sense to wait in line. He told me to get in the back, even though I was there waiting since long before that line had even formed. Now, I wasn't there to get ahead of anyone. I don't see myself as particularly entitled, so I said fine. Let them all go ahead of me. I refused to budge, however, because I was told this is where I should wait for pickups. He continued to tell me to leave and to wait in line, or I wouldn't get my package. I suggested he should put up a sign if the policy has changed, or just to make it clear in general for people who, like me, were told something different in the past. He refused and said "I'm not going to put up signs". Wonderful problem solving on his part. In general, if you can avoid conducting your business here, please do. It's too bad that not all mailing services are privately owned, or I would've threatened to take my business elsewhere. read more

Helpful, efficient workers at the counter and at the back. When I walked in and saw the line in front of me, I thought it was gonna be a much longer wait. Glad I stayed and they helped take care of some transit issues I had. read more

Had an issue with missing packages and mail. I'm not even even talking about one or two here and there. I mean I completely stopped receiving my mail except for two times when I reordered stuff and they actually came. Weird right? Also weird was that it's only the packages/letters with my name on it that gets lost. Nobody else in my house has an issue with missing mail. I've contacted USPS so many times about. Finally I decided to call this location. Had to call back cos the supervisor or w/e was on break. Half an hour later or so, I called back and basically, he told me he would speak to the mail carriers about it and let me know. Never heard from again, but I did solve the problem. Solution? Mail to another address and SWITCH COMPANIES. Thanks for nothing. read more

US Post Office - Post Offices Near Me - Rosemead, California

This post office has been my go-to place for all of my shipping needs. The USPS is inexpensive, reliable and easy. I have seen many of the same faces behind the counter throughout this time and I appreciate how helpful and kind the staff is (especially Audrey) I frequently have questions involving cost and expected delivery times and other services and I can always count on the staff to direct me to the most efficient and cost effective method of delivery. If you walk in and the line looks long--don't worry--it moves quickly. Walk in expecting that the staff is friendly and helpful and that is the type of service you will get. Again Audrey, thank you for making the passport process easy for my daughter. Very much appreciated for all your help, thank you for being understanding. read more

This is the worst post office I have been to. I have lost many packages and my customers request to have my package scan and get a receipt. When I came I in today it office was almost empty and I went to the window and the clerk wouldn't scan my packages. She said I have to drop off because I have more than two packages. I told her the other post office always scan without any problem why are you having a problem when the place is empty, there is no line nobody is waiting. She called her manager the unprofessional manager name Vincent told me to go else where and was so rude. I see a lot if 1 star review here and I know why. They don't care about customer service for sure. read more

I'm not surprised for usps to not train their staffs for some reason but be prepared to face unprofessional staffs and make sure shipping is good because they aren't great with solving issues about shipping. When I asked a question about my shipping fees, the worker insisted I pay for the full amount when they had asked before if I had already paid, which I did. I tried explaining to them I already paid for the full amount but the worker still insisted I pay for the full amount again because their system said otherwise. I kept saying I paid for the full amount until they said the shipping was for UPS, not USPS. While I was talking their supervisor, the worker put up an attitude, saying along the lines, "she's trying to take my job.." while I spoke with the supervisor in attempt to resolve my issue. Not only do the workers demonstrate lack of skill while facing hands-on issues, but also handle situations by mocking customers behind their back. I thought the worker was scamming me when they kept insisting I need to pay again. read more

Rosemead USPS is the worst mail service ever!! The postal workers are the worst! I receive other people's mail on a weekly basis. I'm sure other people receive my mail as well. The big difference is I always bring it to the correct address whereas other people do not!! What pisses me off the most is that my packages are consistently being delivered somewhere else! Rosemead residents are assholes too bc they KEEP my packages and do not give it back to me! I'm so over this damn city! The worst USPS ever with the worst people too! read more

The dreaded post office. No one wants to come to usps because of their history of sub par standards. Well. this is no private shipping company but it definitely has improved over the past few years to raise their profits statement. The speed of the lines has increased, but the attitude still remains strict, and unfriendly. Everything has a price now, nothing is free anymore, and if you want a certain privilege or faster shipping, be prepared to pay more then usual. its a generally accepted shipper so be ready to head here for your shipping services if ups or fedex is inconvenient for you. read more

US Post Office - Post Offices Near Me - Rosemead, California

I live down a long driveway. My mailbox is partway down the driveway visible from the street. The postman leaves expensive packages ON my mailbox but says he left them on my porch. LIAR!! He is too lazy to walk another 50 feet!! P.O. will not answer phones! One has already been stolen! Thank God it wasn't my new iPhone! Postmaster has ignored me before! read more

NOT like usps is going to care but good heads up for people if they experience this! Rude guy in the back drop off. Im always dropping off boxes with two medium size attached and he gave me issues. For the past 2 YEARS IVE BEEN DROPPING OFF NONE OF THE post office workers gave me issues. This guy has given me issues for drop off twice he has glasses and he is a male! So rude and acting like a smart ass. Literally they can send a charge if the boxes are wrong. Awful. Again NO ONE ELSE AT THE POST OFFICE GIVES ME ISSUES except this guy for dropping off avoid this person if you see him at the drop off. I'll drop it off next time he's not around because the OTHER WORKERS DONT GIVE ME ISSUES AND THEY ARE FRIENDLIER. read more

I know that we are all under stress due to the virus but it does not give postal workers like the one from Rosemead to throw our packages!!Also San Gabriel post office threw my package after I paid for it! My granddaughter got a broken gift!! Thanks alot! If you don't know how to do your job without taking your anger out on people or our packages get out of it!! read more

Horrible service. Only one staff is working. Told him exactly what I need to do but was giving wrong documents to fill up. Freaking line up 3 times just to mail something simple. I visited the Alhambra main office the most because they provide much better service and at least situation like this, I do not need to go back to the line. I wonder who manages this location, horrible training and staffs hired compare to other post offices. read more

Terrible service... some guy name david taking his sweet time and has terrible manner.. makes lil kid jokes n think he is funny but hes not so be more professional with ur government job. read more

Wasted 30 minutes for send a certified mail. They required to fill out a stupid tiny paper and go back to wait on line again. The guy is so rude, looks like he has trained to do less work. They should improve services or closed this location read more

This place must hire incompetent workers because there have been a high rate of mail thief in the rosemead area. However the postman keeps leaving the packages out in plain sight for people to drive by and take them. The workers don't even try to hide it or make an attempt to put it into the mail box. I purchased a men's wallet and the box was small enough to fit into my mailbox but that dumb ass left it on top of the mailbox. So some lady came by and took my package. I filed a dispute with the post office and had photos of how the postman left my package. They said once the package is delivered, it's no longer their problem. Screw the USPS! read more

The Indian woman was rude to the older Asian couple. They were supposed to pay the 72 cents using coins and she refused saying "I don't need that, just give me the $20" I didn't see any sign that says they're not accepting coins. Poor service! read more

I had no issues when I came here. It was one of my fastest Post Office visits. Location is hidden behind a new plaza that was built a few years ago. You have to either turn on through Muscatel or in the plaza driveway off of Valley and circle around the new building. Parking is shared with the entire plaza. Walked in, waited a minute and got called up. They were quick with my postage purchase. I was in and out in under 5 minutes. read more

Emmy, the lady that does the passports. Horrible experience. My brother and I came together we were #16 and #17. She calls our numbers and does my brothers first and decides call a previous number before mine because they left and came back. I stayed for 4 hours and she does my brothers and skips mine and calls a previous number. Unacceptable. We came at the same time and it was our turn. Why couldn't she do my brothers and then mine. She needs to be fired If i could give a 0 star I would. read more

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0 stars if I could. Asian lady working the passport area was extremely rude. Couldn't be bothered to answer questions, much less listen to them. If you don't know how to do customer service, work in the back where no one can see you, not the front. P.s. for anyone who needs to deal with passports: they give out a certain amount (very small) of numbers at 9am and 1:40pm. If you don't get a number, lady won't "help" you. read more

I was just in the Rosemead post office at 4:48pm to mail a package. this black guy saying he's the manager won't let me in because he says he goes by his clock . It's not 5 o clock yet!!! This is the worst service ever!!! What a jerk he is He was rude and inconsiderate!!! Don't know how he got his position. I'm just psst!!! read more

As an update: the recipient received the package I had sent almost two months after the conversation where this USPS location berated me, saying UPS stole my package and it was my fault. read more

Horrible customer service. There is always a line, which I don't mind. However I mail items here weekly, and the last time, a lady named EMMY has helped me. She has treated me horribly every time. The first time, I thought maybe she was having a bad day so I left it slide. However , now I have worked with her 3 times. She could not be less helpful. She acts as though I'm bothering her by having to mail something or question a bout the passport. She talks down to me every time and makes me feel like I'm walking on eggshells. Simple things that other employees do every time, she makes the customer do and looks at you as though you are stupid, even to simple inquiries like" I need to ship that item" or " why you have to keep my citizenship. EMMY, I do not know why you keep yelling people that not speak good English especially old Asian people, don't forget one thing you are Asian too. USPS needs to take a very good look at who they hire, as we have many choices to ship items, and I will be taking my business elsewhere. read more

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Shoutout to the Middle Eastern lady who's super rude and wants me to wait in line to ask for a bigger box (there was no one in line when I went up and asked you btw). This one star goes out to you. I wish this one star wasn't a star but an angry emoji face () 'cause thats how you, lady, made me feel. If I was able to rate everyone on an individual basis, then everyone else would get 5 stars. Everyone, but this one lady, is always super nice. You were almost off! Be happy you get to go home jeeeez! Never had a bad experience here, and I'm always here and was so angry with this bat po. End rant (: read more

I've always had decent service here, at this USPS location. However, I was just shocked and appalled with my most recent encounter. This incident didn't occur to me, but to an older non-English speaking gentleman (Chinese) who was filing passport papers. The staff (an older asian/japanese woman) asked the man if he would like the passport to be expedited or at standard time. The gentleman did not understand English very well and did not know how to respond. She kept raising her voice, and belittling this gentleman. STANDARD OR EXPEDITED!? STANDARD OR EXPEDITED!? STANDARD OR EXPEDITED!? I finally stepped in and explained to the gentleman what she meant. I do understand it may be difficult working with someone that doesn't speak English, but the way she acted was simply RUDE and unnecessary. Speaking louder and belittling someone is NOT going to help. read more

Emmy was really rude. I dont like her tone of voice. My mom and i came in to fill out paper works to get our passport renewed. As i was filling out the papers, my mom had some questions that needed to be answered. Emmy clearly speaks chinese. She was speaking chinese to the gentlemen who was ahead of us. So when my mom was asking her questions she responds to her in english with a nasty tone like shes too good to speak chinese to her. Urm ok. She kept slacking off on her job. Kept wandering around doing nothing when she clearly sees you standing there in line. I also overheard her talking to this other customer really rudely and raising her voice. So clearly her and her husband need to be present in order to sign off their sons application, the lady told her nicely that her husband is on his way, and that he will arrive in about 5 more minutes. Emmy shouts and says, dont tell me 5 mins or 2 mins i need him here now. And she shoots her away. Emmy really gets on my nerves. What makes her think she better than anyone else. I wish i knew other places that renews passports because i would hate to come back and face her. The african american was super nice and helpful. She saw us holding the blue form in hand and told us that we just need to mail it off ourself. Saved us alot of time waiting in line. Thank you. We need more workers like her. read more

I've come to this post office 5 times in the last week to apply for a passport. Emmy, the woman who does passport acceptances, is a rude lady who talks down on almost every customer who receives her help. Everybody else in the post office is really friendly and patient with customers. However, many people who walk in do not speak English very well. And when asking Emmy simple questions, she will talk to you like you know nothing at all. First time, I came to apply for passport for myself and the process went smoothly. However, my dad had a question and when you ask her a question, she will say "You did not listen to me" or "You're not listening to me" Second time, I came with my boyfriend, I arrived at 2, signed in and waited over an hour to be denied passport acceptance for my boyfriend because he did not have his birth certificate. It was past 3, but there were maybe 6 people after us. I asked Emmy if she could let us come back with the birth certificate in less than 10 minutes while she helped others, and she refused and just called the next person. She wouldn't have been done with the line even when I came back. I was so frustrated. My boyfriend works weekdays after the closing time for passport acceptances and he missed work to do this just to have us be denied. Today, I am here again, and there is no line for passport acceptances, and I asked Emmy if she could check if I had all my documents so that there would be no need to drive back home and collect whatever I was missing. She denied again, saying she will not help me if the passport was not for me. She talks to people in a tone like she is superior to you. read more

This place gets pretty packed from 3pm-5pm. Parking is very difficult to find in such a bad plaza area. I feel like I'm at a mall waiting for people to come out from the post office, so that I can grab a parking spot. Here's a breakdown of what to expect from the staff. African-American lady = Very nice, she's the bomb. Asian Ladies = Lee, her sister, and this other Asian lady are very nice. Old Asian Man = Gives you attitude sometime if you're Asian. Latino lady = Nice and respectful Indian Lady = She can be mean at times, but overall just average. Manager guy = Courtesy and helps you with your package pick ups. The staff always try to sell you stamps or tracking numbers, but you don't need to buy them. They might be a bit slow, but they talk to you (the nice ones at least). This post office is situated near a middle school, so expect rowdy teenagers after school trying to be cool and all that. read more

I came in to do my passport around 10:40 the other day and did not know that there was a list that you had to be on in order to be seen. Even though I wasn't on the list and was told to come back, Audrey decided to take me in last minute ! I only had time to get it done that day and I am so thankful she took me in. Took about 15 mins aince I had all my paperwork done. They take your photo for 14-15$. Thank you again Audrey! You the best. read more

To the Orange blonde hair with tattoos on her arms, If you don't like your job, QUIT, stop giving bad attitudes to all the customers. I have never heard that postal office cannot put tape to secure my mail. Ridiculously RUDE the way how you told me. I wasn't even arguing with you! It seems like everyone there trying to finish customers within 1 minute. They're so rushed and I don't understand.. I honestly don't know why this location is keeping all the rude workers. To the manager there, we need better services!!! I don't know what customer service means to y'all but damn.. Have your parents ever taught you guys how to be courteous to others? TSK TSK TSK This place deserves ZERO STARS. Sucks I have to put a star since yelp doesn't have no stars option yet. read more

If only there is 1/2 star. I give it a star is over rating this location. At least thry pick up phone calls. Even then, they don't know what they are doing. Live down the street for over 20 yrs. The delivery person always manages to miss deliveries on multiple occasions. Called and was told package being delivered. So can't go to pick up package. Never delivered. Then was told I can come to pick up on Saturday. Unbelievable. Bunch of morons working in this loacation. Might as well just close down this location. read more

No customer service at this station whatsoever. I live a block away from this post office and make it a point to drive 2 miles to the next one just so I won't have to stand or deal with the pissy staff here. The only reason I stopped in today was to pick up a package I wasn't home to receive. I asked one of the younger post masters to check again to see if there was anything else for me to pick up for our mutual convenience. He then left me without word for 15 minutes only to return to scold me, saying "there's nothing else for you, I already told you. Anything else?" Umm, swerve--all he told me was that they received a high volume of packages today. I naturally assumed he went back to see if there were any new deliveries already sorted. If there wasn't any other packages, you could have said that explicitly before running off. Also, drop the ego and the annoyance in your voice. I'm sure you've got important things to do, I do to. Giving such an attitude for such a minor inconvenience just makes you seem all the more like a child in a tie. Learn how to effectively communicate to your customers and THEN be an ass because somebody calls you a manager. And don't even consider getting your passport done here--between the impatient, condescending clerks and their annoyance at answering your questions about the whole paperwork process, you're better off getting your passport done at the city hall across the street. They're much more efficient and give far less of an attitude when it comes to getting stuff done. I've seen people who have English as a second language get chewed out by the staff for just trying to pose a question! What's up with that? I didn't know perfect English was a prerequisite for the application process. If y'all are too good for this job, for answering questions in broken English, get another! Clearly, working with people isn't this station's forte. All in all, the main problem I have with this station is that the staff is wildly patronizing and minimally effective. Ever single encounter I've had here, a different clerk exacerbates any small inconvenience I might pose as a patron, whether it's scanning my packages in or whether it's picking up mail, as if it's the most ludicrous thing they shouldn't have to deal with. I've never received a smile, I've never been comfortable asking them for help. I couldn't imagine what it must be like to work in such patronizing environment! That's why I'm writing this extensive review today, I'm really hoping the head post master sees this message and communicates to the staff that customer service is critical to any facet of doing business, whether it's a clerical government job or not! They all need a course in personal relations. read more

I was standing at the pick up window, no one was there and no one notice me for pick up I have to get inline since they are " too busy." the old guy name Chuey try to ignore me while I said Excuse me in 3 times, didn't even look at me. Worst experience at local post office. read more

Jenny, an asian lady who works here with red hair was extremely rude and belittled me and all I wanted was to buy postage and pick up a package! She started criticizing me for every little thing like how I didn't put enough stamps on one envelope or asking why I would use a non-standard size! Yes I know that these things require extra postage, I made the choice regardless and that's why I went to the post office to get everything weighed. So much unnecessarily rude and fussy commentary. Usually I would've gone to the post office nearest my house to get this done, but the main reason I was here was to pick up a package which brings me to another point. They never redeliver or even deliver packages! Over the last few months, whenever I order a parcel I get a red slip saying I missed the delivery. I know for a fact that I was home for most of these incidents. Then if you schedule for a redelivery, they just bring you another red slip. I know for a fact that they didn't even try because after waiting for several days for my package to be redelivered (I waited almost a week and it says on the slip it takes 2 days), I finally just went to pick it up and when I returned home with my package- I found another slip saying they'd missed me! read more

Slow and inefficient.. waited 30 minutes to ship a package because there was one personal manning the front while the other was helping a family fill out their passport form... can't imaging how the other 12 people behind me felt.. read more

I have been there twice , they have bad customer service i never been in any USPS. Theu rejack my questiones and very mean to customers , we pay tax for that goverment employee , feel so sad ! read more

This place is always busy no matter the time of day that I've gone. There's always a line so expect to wait before getting to the counter.

I don't know what's going on with this post office. Recently, all my packages have been getting delayed. Before, if I were to drop off my package in the morning, by the end of the day the tracking would indicate that it's in City of Industry. But recently, it takes 1-2 days or more to get to City of Industry. Ridiculous! Customer service here's not that great either. All the employees, except the African American lady, are kind of rude. Reading from other comments, the lady named "Emmy", is the rudest. Not one bit helpful. I nicely asked her a question about my package but she didn't even say a word, she just nodded. Way to be professional... I would not recommend anyone to come here due to the delay of packages and rude customer service. read more

Sometimes I get anxious going to the post office because you never know who you're going to get help from. But this post office is consistently friendly and helpful. Shout out to Audrey for being so welcoming and friendly! read more