This location closes randomly back to back and it's really inconvenient when they advertise Monday - Friday 9:30am-4:30pm but I showed up Friday , Monday , and Tuesday all during business hours and they "temporarily close" . This happens AT LEAST TWICE a week. So I'm wasting time driving to this location when I could've gone elsewhere. This is unethical of a business to close randomly & falsely advertise their hours and not updating their business hours on their website/ not notifying customers. read more

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This post office is a joke. It truly is a gamble when they decide to be open and closed. Even when the sign says, they'll be back by a certain time, they are nowhere to be found. The employees there are also very rude and act as if they can't be bothered to do even the simplest of task. This place needs to be investigated. It doesn't matter what time you get there they are always closed. read more

US Post Office - They are always closed no matter what time or day you go - Post Offices Near Me - South El Monte, California

This place closes whenever they want to. Closed for lunch, closes early all the time. I showed up at 2pm today (Fri) and they're closed.

We have a P.O. Box at the South El Monte location for more than 20 yrs, since last year we have not received our mail early like before but last week was worse no mail was received for two day. As a company we depend on our mail which are payments from our customers and we had to place accounts on hold. Today, July 30, 2025 is happening again, I went to the post office and there is no mail. I called the main office to complaint and I am waiting for an answer but is almost noon and nothing. read more

My package return instructions didn't include having to close/box/tape my package, but according to the post office lady, I had to tape it and they didn't offer any free tapes. She talked to me in a rude and condescending manner like I was somebody who didn't speak English or something when I told her my return instructions didn't say that and it's never been an issue with UPS stores as they always taped it for me. She scanned the person behind me's package to show me that's how it's done. Therefore, I told her that's fine, I have tape in my car, so I'll wrap it up real quick and come back. I came back 3min later and she closed the office at 3:30pm when the business hours closing time for this location is supposed to be 4:30pm and many people alongside me had to turn back around. There was no need for that attitude, manner, and lack of customer service/professionalism. They inconvenienced so many people who stopped by before/after work and the time/effort it took to drive there that I had to go to another branch and waste my time in waiting on another line. read more

US Post Office - My return instructions didn't include having to tape my package back. UPS stores always done it for me with no problem. - Post Offices Near Me - South El Monte, California

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4/21 2:15- note saying will open at 3:15! Worse post office ever! Everytime you come is a gamble read more

I was here at 1pm, they are closed. Won't open until back from lunch at 3:10. A 2 hours 10 minutes lunch? This is corruption.

3:30 they had a line of about 30 people and he just closed the door in front of my face. schedule says it closes at 4:30pm I think they are understaffed, but USPS has to be held accountable for this poor customer service. read more

went to drop off a package, fast only took about 2 minutes!! Lady was nice, you can tell she was making sure people get in there in and out.

I visited this location mainly for the staffs. They are so fast! I'm usually in and out in no time. I especially enjoyed my visit with Linh. She is so professional and helpful every time I'm there. Thank you USPS for your amazing staffs. read more

This place is so old and small! I needed to drop off a prepaid package and was hoping to just scan it in and leave, but there isn't a self service kiosk here. Luckily, the place was open so I just stood in line. There were only two employees working this morning; one young African American man and one older Asian lady who spoke Cantonese and Mandarin. They were both very nice and appear to enjoy their job. read more

Don't go here. The lady there doesn't know their own policy. She has rejected my packages and lost others even though they were correct

They want to give you a hard time for no reason out of spite- telling me my package size is too small to send yet when I send the same package at the location in Alhambra they have no problem. Does each usps have different label sizes? I don't think so, obviously the workers here just want to tell you no instead of doing their job read more

If you are not happy with your job please leave. Don't give bad attitude to the customers.

Another terrible example of lazy USPS workers. The door clearly labels the lobby hours Monday-Friday 8:30am-4:30pm and not a single postal worker on site at 8:45 am. Listed phone number goes to busy tone. Complete waste of my time. read more

US Post Office - Unregulated lobby hours. 8:40 am on Friday morning and still not opened - Post Offices Near Me - South El Monte, California

This location is the worse. The chinese man at this location has a bad attitude and pretty lazy. Whenever you have lots of dropoff he doesn't want to scanned. And started to argue and make all these excuses to not scanned my items. The office show closed at 4:30 but they always close earlier and of course doesnt open on time.. When calling they never pickup. read more

I love this location! The staff is so knowledgeable and friendly. My packages are always sent quickly and safely here.

Dropped off some packages to be ship out yesterday and until now it's never been scanned. I hope it's not lost. Dude!!! The staffs here are so lazy! If you don't like your job. Find something else. read more

I've been coming to this location for many years. I mail out individual books, usually 16 at a time. The girl who is usually working - Lyn - has a good personality, but does not like posting so many books at one time. She continually has given me "the talk" that other people have to wait when I come in. Today was the last straw - I walked up to her window and she refused to take me, stating that all of the other people have to go before me. One or two, ok I could have waited I guess, but people kept coming in and she continued to take them all. I finally got fed up and picked up my mailers and walked out. I went over to the post office on Valley Blvd in El Monte, and they were very cheerful and fast. Took me right away and processed them faster than anyone ever had. This is my new go to place. No more So. El Monte - who needs to be shamed and treated like this? read more

Update: our relationship with the USPS has improved and so I'm updating my review... Thank you for your support! read more

USE UPS OR FEDEX!! I cannot stress this strongly enough. My parents bought a house in this postal code 45 years ago and have been getting their neighbors mail the whole time. The mail comes from the houses all over their block, and from the houses with the same number on every street north and south. It's insane how inept they are. My sister is a postal carrier and she can't figure out how they manage to mess up so badly and explains to us the sorting system they are *supposed* to use. I swear, it's like they do it an purpose. Like out of spite or something. If it matters at all to you, use UPS or FedEx or at the very least have it sent to another address. read more

Always think they may improve customer service. But they always break low level of customer service This time they tell us, "other zip code packages can not be delivered here!" They refused to take pre made packages. If arranging packages are a tough job, you guys should not working there. read more

Ever since I moved to El Monte last year, the mail service has been terrible. I live in an apartment complex with one of those cluster mailboxes and none of my packages fit in my box, so whenever I order something from Amazon, they leave me a "delivery attempted" slip. Every time they do that, I mark on the slip to have them redelivery the package to my door, but they don't. They just leave another delivery attempted slip, then stop trying to deliver at all, which means I have to go to the post office on Saturdays to get my packages. Now it gets worse. Last week, our cluster mailbox fell over because its post rusted away. I contacted USPS on Twitter and they were very good about getting back to me, but they couldn't get the El Monte post office manager to return their calls for several days. Eventually, they spoke to the manager and found out that the mailbox is USPS-owned, so they would be replacing it for us. Well, they carted away the old mailbox, but didn't replace it, so now they're holding all of the mail for our apartment complex and won't deliver it. No one answers the phone at the El Monte office or at the customer service office in Santa Ana. Boooo, USPS, booo... read more

This one is closest to where I work, unfortunately since they've gone from two workers at the front counter to one it's been a lot slower getting service. read more

Lame location, during non operating hours there is not even a mail box to drop things in. What a waste of time.

My fault for being late, I get it 2 minutes is two minute but the attitude from the teller. Wow!!!! Could of swore I was asking her for money. I just needed to drop off for a postmark. She wouldn't even look up and just kept yelling we are closed. read more

All the mail carriers that have delivered mail to my business have all been rude & rushing so much that they won't even wait for me to ask them any questions they just walk away & ignore me. I have not had one friendly mail carrier in the whole 2 years we've opened for business. Horrible service! read more

Certified mails not being scanned (in transit)...

Poor/Rude customer service. The staff there should be replaced. Customers are paying to send a package. Busy does not mean sending away customers plus treat to them like crap just because you're busy. The office is not that busy, just very inefficient and RUDE (on multiple occasions, to customers). Thanks for not helping Mr. Ruben (got it from the tag). This is just an honest review for the service you performed. Share your story with name tag or description of the rep. for review. read more

Very small Post Office. They only open weekdays and they close at 4:30 pm. Usually no line because it never looks open but it is a lot quicker then the El Monte USPS. Parking lot is only one way in and out. read more

This US Post Office is so bad.. we have so many problems with them.. we request a pick at our office... no one show up... we try to call the office and talk to one of the manager she said she will send someone out... call her back if no one show up in 20 mins.. no one show up.. and we try to call her back.. she unplug the phone... all the way till they close.. we try to call the next day no one pick it up.. 626-443-0704.... then at 9am we call the consumer affairs office 714-662-6215 the lady said she going to take care everything for us and someone will call us back... still waiting for the call... .. I would not use this post office again... .. This Post office doesn't care about customer service... at all......!!! read more

I recently discovered this location en route home and thought why not. They close earlier than other locations but it's on the way. I needed my letter to be postmarked by today's date which is the only reason I went to the post office in person. This was my second visit to this location and the same mail guy as last time (I heard another customer call him Tom). He was pretending to be busy so he didn't have to work. Finally after a few minutes wait he called me over. After he stamped my letter with the date I asked if I could take a look to verify the date and take a quick pic in case I forgot whether I mailed it in time. He covered the date with his hand and said "No." I asked if he was serious because I thought he was joking. He said I couldn't take a pic. If I did I would have to pay extra. WTH?!?!?!? I get it...you sell other services but I don't need to send it certified. I just needed something quick for myself as a reminder that I did mail the letter when I should have. The USPS is a dying business and it's because of this lack of customer service that consumers are using other shipping methods. You may want to revisit your customer service manual and learn to treat others the way you would want to be treated. Lack of customer service is what kills business and you're doing a damn fine job of it. read more

STAY AWAY FROM THIS POST OFFICE, if you have to drive to the other one in Valley I advise you to do so. I went and dropped off a package that contained dvds and then I have my cousin calling me that she never received it. I went to the post office three weeks later which was a fair time since I paid for priority shipping, the only reason that they give me is to wait a little more. WTH!!! This was supposed to go to Santa Barbara... how long does it take for a package to get to another city within the same state!!!!! I went again this time wondering okay now I five more days and then the reason they gave me was that packages have been vanishing. Ok now what Am I supposed to do? Well they gave me the number of a detective and what I heard when I made a report was that there's several cases open of stolen packages in this location. The service from the employees to the customers is plain awful, nobody takes you seriously there, they are just like very sad zombies doing a job that they clearly hate by the look on their faces. Never again. read more