This is my go-to UPS Store, with convenient hours and great service. I rarely have to wait, and the staff is usually fast and efficient. I've also gotten my passport photo taken here before, no issues, and the quality was good. I'll definitely be back for all my returns! read more

Love this place!! Staff is very helpful especially Humberto is always welcoming . I just wish they'd have a vending machine or something with drinks like the other stores running around is an inconvenience especially in a rush but other than that great store read more

Super smooth experience at this UPS Store. The employees were really helpful and knew exactly what they were doing. I was in and out quickly, and they made sure my package was packed safely. Way better than I expected definitely my go-to spot now. read more

Friendly staff and efficient service! I've been here several times for shipping and they always handle my packages with care. Even during busy hours, the line moves quickly. read more

I don't have many reasons to come to a UPS store except to do Amazon returns. I get in, scan the QR code, drop off my packages, and I am on my way. I've never had a problem with their service. read more

This is by far the easiest experience that I've had at a UPS store... in and out almost instantly! Except the parking... parking is fairly difficult to find in this UPS plaza for some reason. Thankfully there were some "narrow" ish 15 min spots - which was more than enough time for me. I came to print a one page form to mail in. What was convenient was that they had an email that the form could be sent to. I also had the form on a USB drive, but they preferred email - no problemo. What I didn't like was how they also charged me for a computer use fee when I did not need to use their computer. If there was an option to print on our own with a USB drive, that also would've make the visit quicker as well, since there were several customers waiting at the time of visit. read more

Yes, they're very helpful I came in very confused about how to return an item and this great employee named "sos" was very helpful I will definitely be coming back if I ever need help again thanks again SOS. You were great read more

I came in to ship luggage to my son in Air Force. They don't have a large weight scale. Asked me to put it on counter. Couldn't find the address I needed. Didn't have zip ties. Didn't have a box the right size. Useless young people working here, they need an adult there. I went to Fed ex and they have everything I needed. Shipped in like 15 minutes. Fed ex fan from now on read more

Highly recommend this location for printing services and returns, also very impressed with the cleanliness although it was a bit busy. Thankfully the employees there made it go smoothly and they always seem cheerful. The 2 associates Soss and Chantal made a great team! Whoever is running this location, dont change a thing!!! read more

Did an Amazon return and it was the quickest handoff I have ever done. Staff seemed happy there and quick to help you. Can you ask for more?

I was able to get help from Chantal with my Amazon returns she was amazing! The whole process was so fast and easy. She was super friendly and made sure everything was taken care of without any hassle. I really appreciated how smooth she made it all. Thanks, Chantal! read more

This is my go to store for all my shipping and printing needs. I've been to other shipping offices and they are rude and employees make you feel uncomfortable. Not in this store! Thania and Chantal always greet you, have great customer service and they are quick and efficient. read more

My recent visit to this UPS was marred by a rude employee who overshadowed the helpfulness of the other staff. I will no longer be coming here. read more

All "the UPS stores" chains I've been to are excellent. This one is no different. I usually come to drop off Amazon refunds and the system they have is just so well done. Once they scan the refund it goes to wherever they need to go. I get a tracking receipt which I lose instantly. read more

I came at exactly 2 59 pm on a Saturday. They closed at 3 pm but the door was locked. There was another guy in front of me. He knocked on the door to get someone 's attention. The female staff came and unlocked the door for the male customer in front of me but proceeded to tell me they are closed and closed the door on me after letting the male customer in. How is it possible to let him in but not me. Makes no sense. I had to look up a different location to drop off my package and waste my time to drive there. No customer service at all. Very rude. read more

Ups customer service is really here . Came to return some items and they made the process and packaging very easy and were very helpful with trying to save me as much money as possible. Thank you very much Tania and all the employees that were working there. Definitely recommend this ups read more

I went in this week and there was a nice associate by the name of Thania that helped me. I was having trouble with the format of my assignment and freaking out because I'm in finals this week. Thania came over to the machine and explained how to print the documents in the correct formatting. She also answered questions about the faxing capabilities. Overall had a great experience. Store is located off of Valley and the parking was not too busy. Clean store and kind associates. read more

I'm writing this review for my mom. She was very impressed by the service she received last week. That was her first time here and everything was made so easy for her. The manager showed her how to do an Amazon return and didn't charge her for the print out which was very sweet. Thank you for your great service! read more

The guy working in the front is really nice. Some ladies working in the front have really bad and rude attitude sometimes when we are trying to return Amazon products. We went to other locations of UPS, the staff there is much more polite. I hope some females staff working in this ups store can improve their working ethic and being more respectful to their customers. read more

I visited this UPS location earlier today and had the best customer service from Sako and Chantal. I've been to other UPS locations such as the one in Rosemead and San Gabriel and the employees always made me feel uncomfortable. Since I needed to ship out 7 packages to different locations, the process took awhile but Chantal was very patient with inputting all 7 addresses and I really enjoyed my conversations with both her and Sako who was very friendly and funny. I will definitely be coming back to this location even though it's farther from where I live since they both made me feel comfortable and confident in my shipping needs! read more

This store is convenient located with lots of parking. The store is clean and you can quickly go in/out to handle your business. The operating hours are great, especially if you are usually busy or working during the day! The owner (Sako) is super friendly and does his best to ensure the customers are happy! I've been going to this location to drop off my packages, but I was told something differently this time from the worker. I spoke to Sako to express my frustration and hope they can relay the problem to the third party merchant as I was told that this is a common problem that they've been having. They understand my frustration and informed me that they have notified the merchant about this problem. To make things better and prevent any inconvenience, they were able to accommodate me, which made my day. THANKS SAKO!!! read more

The girl with the weird eyeliner was rude and condescending. It was my first time returning items for Amazon so I was not sure what to do. The guy with glasses got stuck on an item and asked her for help and she seemed annoyed that we were confused and needed help. It's the closest store to my house so I just came here sucks the employees make you feel uncomfortable and not want to come back. read more

Always great service at this location. friendly customer service, every employee I have ever dealt with has always had a great attitude but most importantly care about helping you and getting you in and out with what you need. Plenty of parking which is a plus because other nearby locations you have to fight for parking or worry about something happening to your car. Always clean and never have to worry about finding your way through a pile of stacked up boxes. . For a busy mom with a toddler I highly recommend this location. read more

The UPS Store - Printing Services Near Me - El Monte, California

The manager and young man that worked at u p s Whittwood are amazing! They go out of their way to help me with such politeness and professionalism...for I am disabled and have a hard time walking. read more

I wanted to say thank you for great service in particular Juan R he had the patient to help me step by step for my Amazon return package thank you and bless his heart for being very professional and polite. read more

Dropped by right before store closing.. yet they were super friendly and took in my package. Great location and good customer service. It's on my way home so they will see me often around the same time.. hope they keep their smiles UP! read more

The UPS Store - 6:28PM.. All smiles & no problem - Printing Services Near Me - El Monte, California

I have had extremely unpleasant customer service experience today. When I return to External Hard Drive put in an Amazon box to ensure it is proper return procedure. A Hispanic female with no welcoming warm regard what so ever coldly replied that she doesn't need the box. I was so confused because I returned DVD without box and she told me that I needed to bring the original shipping box. Today, I don't want to make the same mistake so I bring the original shipping box with me and she told me she didn't need the box. Please have consistency. Don't let customer guess they need to bring a box or not. And have a better education with employees how to greet and treat customers. Originally, I don't want to give any star because this place doesn't deserve any of star. This is the quality of City of El Monte unfortunately. read more

Definitely my favorite UPS location. Out of all the surrounding locations, I always prefer this location to ship boxes for my business. Customer service is way better here plus the owner Sako always goes out of his way to accommodate me. Thank you!!! read more

The attached UPS Proof of Delivery means Baldwin Park UPS delivered to El Monte UPS on 1/21/2022 10:39 AM. El Monte UPS claim UPS does nothing wrong. I definitely prove UPS does something wrong. Mind your own business. read more

The UPS Store - UPS Proof of Delivery to El Monte UPS - Printing Services Near Me - El Monte, California

Honestly by far the best Ups store I've walked into. The environment and the service was amazing. Thania made sure I had the correct size box along with making sure my items were secured when the box was properly sealed. Assisted me to the fullest extent. Service and values were off the chart. Will definitely come here again. read more

I have been coming to this ups store for the past 5 years everyday. I am always greeted by amazing staff who go above and beyond to make sure all my returns and shipments go smoothly. read more

I frequent this UPS spot because they always provide quick service regardless time of day.

The staff are really friendly and helpful. they been kind and friendly with me with all the returns I have been doing.

Juan raigosa is kind always whit smile good service I trusted him my package. All of them help you out in packaging need read more

I enjoy coming to the store to take care of amazon returns, personal errands, or for my business needs. The team here is always so kind and welcoming. They are quick to answer any questions and get me out of there quick. There is someone always there to assist especially Jocelyn. Not only is she knowledgeable and resourceful but she is also extremely kind. Her customer service and attention to detail is what is most recognizable and one of the main reasons I will continue to use this store and location for my shipping and business needs. read more

This is the best UPS Store I've been to hands down. Friendly staff, thorough service, and you are well taken care of here. Great location, keep up the great work! read more

I went to El Monte UPS to print out something, but I forgot my wallet at home. The store's employee, Melissa Ramirez is just so nice. She gave me 5 or 7 printed papers for free. Thank you, Mel! Moreover, the boss & Melissa's co-workers are nice too. Thank you to you all! Few minutes later, I did return & insisted to pay. However, Melissa charged me only $1. Thanks again! Thank you for your excellent customer service. read more

I came in earlier today and had some important documents to print and was having a hard time opening the attachment. Thania stepped in and was extremely helpful and was able to access the info I needed and was very quick! I was in and out in 5 minutes. Thank you for your awesome service! I will be back :) read more

Recommend this location 1,000 times! Always come in to drop off my high priority documents. And always get greeted with a smile and good attitude from Tanya! Good customer service goes a long way when it comes to keeping your clientele happy! Very pleased. Thank you Tanya! And the rest of the employees! read more

This is my go to UPS store. I normally come here because its the closest to my house and perfect place to drop off amazon returns. Today, I forgot to print my label out beforehand BUT I was saved by the 2 awesome employees Thania and Amy. They were super nice and helpful and helped me print out my label. I was in and out in minutes! Definitely the nicest UPS Store in the area come check it out! read more