I came to UPS store today to do some printing. The prints did not come out the way I had expected and Sako Char, the manager, was extremely kind and courteously helped me get everything in order. Thank you! read more

The UPS Store - Printing Services Near Me - El Monte, California

*SHIPPER BEWARE* I dropped off a package here recently and unfortunately, the contents of said package were stolen. The package usually ships within one day but took several to see any updates. The package was open by the receiver with the contents missing, along with a tampered label. I've sent over 75 items to the same address with no problems, but this location had other plans. I WILL NEVER USE THIS LOCATION EVER AGAIN! read more

Hands down the best UPS store in El Monte area. Customer service is a priority at this location. Jocelyn (manager) and Sako (owner) are amazing! They're both friendly, attentive and detailed oriented. I'd definitely recommend this store for any printing and shipping needs! read more

I recently had a purchased routed to this store and they released the package to someone other then me, as in, the name on their ID was not my name. I'm going to just reiterate that, they gave a very expensive package to a person who had a, ostensibly, fake ID, with a name on it that is not mine. No red flags for them, just a 'close enough.' Well, friends close enough only applies to horseshoes, hand grenades, and presidential elections (topical!). Now I have to file a dispute with UPS, PayPal, Dell, and the El Monte Police Department all because one person with a breathtaking IQ gave a package to a person whose name did not match that on the package, which is not how packages, the English language, or current global naming conventions work. I could have caught this mistake even if the address and name was is Japanese, because the letters DON'T MATCH. Update: Per the owner's response I have thought of a few more things to say and then it's done and I'll never think about these people again, because now that's the police's job and they have much more important things to do. I'm not going to respond to the grammatical errors, because who cares, instead I will point out you do not need to claim I left out facts and then reiterate what I already wrote in my review. You say you did nothing wrong because you followed UPS guidelines, but this argument is invalid because you handed the package to someone other than me. You said their ID matched last name and address, but again, still not me. You said they had the tracking number, so they're good at being a criminal and because they're good at it, it's not your fault? Come on, man, that argument doesn't work when my kid uses it, so it won't work with an... adult? I'm assuming you're an adult but whining about a bad review when someone caught your mistake is childish. I call you ten minutes after the package had been picked up because the UPS app notified me it had been picked up by some OTHER then myself, and my tiny little brain thought, 'if I didn't pick it up, someone else did!" The package was marked high value, because I didn't have the option to authorize release without signature, which you never got from me, and in point of fact, did get from someone OTHER then me, but it's not your fault because of guidelines, blah, blah, blah. You messed up big time, and the excuse of the quality of criminal isn't a good one. There are times in life when we make mistakes, learn from it, grow, and move on, but don't ask someone to take down a review while calling it inaccurate and giving specious arguments. read more

I would like to start off by saying that the UPS store in city of El Monte was thee greatest store that my girlfriend Maribel Proo and I have ever been in, in the sense that Jocelyn Rivera and Thania Rivera went far and beyond to take care of our notary documentation needs. They were both not only helpful but polite and very very courteous. I would definitely recommend anyone that needs any type of notary or UPS delivery needs to these polite ladies at this ups store in the heart of good old El Monte California THANKS A MILLION girls. Eduardo Soto read more

Chantelle and SOS thank you for providing excellent customer it was my first time using ups store i liked it friendly and excellent customer service I will be using ups for sure now thank you for helping me you have a customer for life do to your friendly customer thank Chantelle and SOS keep up the great work great job read more

The best customer service I have had in UPS! Thania and Jocelyn they are very friendly and professional. Best wish to them! read more

I really like the professionalism and quick service they provide here. I normally get in and out fairly reasonable. They have professional staff that know what they're doing. The price to ship is a bit higher than usps, but they are a private company and not subsidize by our tax money. I rather pay a little more than wait in line at the post office any day. read more

Today, I had driven from Moreno Valley to get my 90 year old grandma down to a notary service. I chose this place because they were open and the website said convenient. The site didn't say we needed an appointment but, we took one anyways. 2 hours later we came back only to be told they had bad news. I didn't even get the courtesy to receive a phone call, in which I provided my cell phone number. You know how you know someone is lying, you see it in their face and demeanor. The expression I seen in the employee's face as soon as I came through the door. She was standing around with 2 other girls bullshitting, when she should have been calling me about the cancellation. When I brought this to her attention, she flat out lied to my face and said that the notary just called in. Extremely mad and disappointed with how this place handled our needs. Very unprofessional of their notary person to call and cancel their appointments. read more

The UPS Store - Website advertising - Printing Services Near Me - El Monte, California

I was in urgent need to get a document scanned and Yelp pointed me to The UPS Store in El Monte. As soon as I waked in I was greeted instantly and informed that they would be right with me. The two ladies at the counter were smiling and friendly as they helping other customers. Jasmine was the associate that helped me. She informed me the scanning equipment was "out of order". She noticed the look of panic on my face and asked me if I had an iPhone. She immediately explained that I came to the right place because she was pretty Techy and showed me how to scan the document from my iPhone. I acknowledge that Jasmine could have just said - sorry and sent me on my way but instead, Jasmine went above and beyond to provide great customer service and helped me out. Thank you so much Jasmine for being so caring and helpful! read more

The best advice I can give is to be very careful when shipping international shipments with this UPS location. I had super bad experience with this UPS location. They clearly have lag of management. The store manager/owner here has a very bad attitude, even though he find out that his employee enter the wrong address for the shipping destination, he still blame me for the errors and doesn't even say sorry or offer a refund. Instead, he called me a liar...and giving me an attitude... I shipped my FBA products to Amazon Canada and I told the clerk that I want to ship the package to the address on the FBA label and somehow the girl print a label from my previous shipment. Since I assumed that she know what she is doing, I did not verify the address. Therefore, it was sent to the wrong address and my package was rejected by Amazon so my shipping fee of $92 is going in the drain and I lost lots of money since my inventory is now out of stock. This is the 3rd packages that I send with them. The first package I shipped with them was hold by custom for months and the store owner offer me refund since I left him a 1star review. The second package I send was delay again with custom because it has lag of information but I was able to clear it and it was release after 2 weeks And now the third packages, they enter the wrong address for the Destination. Delay was 1 month and I lost my shipping fee of $92 As they say 3rd time is a charm. So, Will never do any business at this UPS location again. Good luck to anyone shipping international with this location. read more

This UPS Store is immaculate and has hired friendly and capable employees. The owner and employees go above and beyond their call of duty to help their customers. They take the time to explain things and help the customers with their needs. Highly recommend this store for those who want fast, friendly service and cost effective shipping. I have a mailbox at this store and am so thankful to have chosen this location. Keep up the great work!! read more

Wonderful customer service. I want to thank Jocelyn R. Diaz the manager and the other associates for helping figure out how to find my shipping label. read more

Came here and they accepted my package even told me if I was ok that it might not get pick up today which I was totally fine with. Just don't go to rosemead one they don't even say anything beside no we not taking anymore. read more

I was elated to discover El Monte finally got its own UPS Store, as I highly dislike the one in Rosemead (bad customer service, refused to give me receipts, shook my boxes to "inspect" the packaging, tried to upsell me on unnecessary services, etc.). This new UPS store is in the nook of the Santa Fe Trail Plaza, closer to the Wingstop and Menchie's side. There's ample parking everywhere which is a definite bonus. After parking and entering, the store was immaculately clean and even had a little electronic bell to alert the store when a new customer has entered. There was another customer ahead of me, but he was quickly assisted by who I later learned was the owner. I just needed to drop off an Amazon return, but decided to grab a receipt since I had waited as well. I chatted a bit with the owner (I didn't catch his name, but from the other reviews I presume it's Sako) and he was incredibly friendly. I learned that he also owns other UPS stores, so it's fantastic that this store is managed by someone with a lot of experience and has a steady repertoire with UPS HQ. Overall, I definitely recommend coming to this UPS store for all your shipping and business needs. They are true professionals here. read more

Convenient location with plenty of parking. Quick and efficient for dropping off packages. Staff are knowledgeable and nice. Was able to get all my questions answered. read more

Melissa and Sos are always so helpful and nice. They move quickly and efficiently, making my UPS experience so pleasant. Thank you both!!!!!

The workers here are awesome. Super friendly and very helpful. The store smells great and is well organized. Thank you for you help. I will continue to come here for my future shipping needs read more

This is one of the best UPS stores I've been to. They are always making your visit quick and efficient. The employees are all so accommodating and are always willing to help if your are confused with the Amazon return system. They even allow you to send an email of the shipping label and they print it out for you free of charge. Other stores I've been to charge you for that type of service. I met the owner today and he is super nice! Overall experience was A+ ! Highly recommended. read more

I came in to make some badges last minute and I was help by Saco and chantel and it was one of the best customer service i had ever seen. Quick. Reliable. Great customer service thanks a lot guys ! read more

Wowowowo... great and efficient service! Thank u! Faith and the owner Sako of the shop was there and went about and beyond to print my docs. read more

Nice people here! The young lady sensed I was in a huge hurry and accepted my package ahead of the indecisive young man ahead of me in line. They open super early too unlike the San Gabriel store. I'm a fan! read more

I'm so happy every time I get to ship with UPS because the girls here are always helpful and quick. Jasmine always helps me ship whatever I am sending out in the almost affordable way. read more

Best customer service I've ever experienced at a UPS!! Sako and the boys stayed open late to accommodate us and helped us with a massive return to Amazon. Would recommend 11 out of 10 times read more

Really grateful that Sako and the crew helped us out. We got into a situation where we needed to drop off 60+ packages at once and sako helped us out. Great service and much love! read more

I have been going to this UPS store since it s open. They do earn all the 5 stars. Thank you so much for your help.

Came here to ship a phone first thing in the morning and let me tell you, great costumer service by a women named Jasmine. She made my experience so easy and I felt very welcomed to be in the store. Great attitude and lovely personality. Give this women a raise. This is definitely my go to store to ship whatever I need now because of her. Thank you ups and Jasmine at this location for a great experience. read more

Owner offered a full refund after personally messaging me, but I decided I don't need it anymore. Thanks anyways, and sorry for the inconvenience. read more

Jasmine is the best UPS staff ever met, professional and super nice to customers I'd def go there again!

Had package delivered to this UPS Access Point. Went to pick up. Said they didn't have the package and should check with the Baldwin Park UPS. Baldwin Park UPS said they delivered it here. Turns out this El Monte UPS did have it all along and didn't bother to check clearly. Bad customer service. read more

I had a great experience at this UPS Store! They were fast & friendly, especially Jocelyn. She made sure everything went smoothly and really took care of me. read more

I came to return extra clothes I bought on Asos and as soon as I walked in I was greeted and asked to be helped. Then Faith and Jocelyn kindly guided me through the printing, packaging, and labeling process; Also, they waived my printing fees (Thank you, again). Thanks to their friedly attitude this UPS store will be my go to. read more

I would like to thank Sako and the rest of the team for always taking care of us. Never complain and always professional! Store is always well kept and very clean. Big props to this UPS store! We will continue to bring business to you guys. HIGHLY RECOMMENDED read more

Not a fan of going into UPS Stores due to the lack of customer service. But, let me tell you that this UPS store located in El Monte has one of the best employees with awesome customer service. Her name is Jocelyn Rivera!!! She's welcoming, patient, & efficient. With no doubt I will be making sure to get what I need done here at this store. Thank you Jocelyn read more

Jocelyn was so quick, professional, and a life saver! From the moment I walked in, I received a warm welcome. They open at 8am and I had to be in court before 8:30am. I was literally out of there in 5 minutes. She has great customer service! read more

The service at these places are straight forward but my experience from my last 2 visits have been good. The females that hold down the fort are helpful, patient, and are willing to serve the customer asap when they walk in through the door. read more

Out of all the UPS stores that I have done business with, this is by far the best one hands down. Chantal and Thania are always extremely welcoming ready to help with any of your needs. I've been in on days where it's extremely busy and when it's not but their attitude and work ethic remain the same. Great duo! read more

Super clean and extremely helpful staff. Especially Jocelyn she always is so patient and nice everytime I come in. One of the best ups stores I have been to and honestly my favorite. Also they have different types of paper to print on which is great! read more

I've come in twice the past couple weeks and BOTH TIMES the employees, both young women, weren't wearing masks and only put them on when they saw i was coming in. I don't feel safe going to this location. read more

Jocelyn Rivera at store #6857 was very pleasant and patient with me as I was having difficulty finding info from amazon in order to return a very disappointing Garden hose. Nice to have such good customer service.thank you Jocelyn. read more