Like most post offices, crowded and painfully slow lines. But I would not say it would be due to…read morethe efforts of the friendly staff. Gets pretty busy in the lat afternoons and lunch hours. I would suggest coming in at non-peak hours.

For a Saturday the que wasn't out of the building! Wait time was a reasonable few minutes! Really…read moreliked the colorful new scanner with the ultra fun buttons a bit on the smaller side but it was ultra bright colorful and efficient ! Price moderate and reasonable, reliable and it's the USPS! The building itself has a great amount of charm and character.

This is the worst postal office ever. They threw away one of my packages that was delivered to my…read morePO Box. Another package that I accidentally dropped off to them, but should've been to UPS was confiscated and disposed of. I mean, how hard is it to just call UPS for a pick up? It was an accident. I do a lot of package and mailing. They miss handle my fragile items. I ship out a lot and they end up being broken. Trying to get the money back from them is very difficult as their website is incredibly hard to submit claims and they like to deny the claims anyway. Just stay away from the USPS if possible. Postage has gotten so expensive its not worth it!

I went to get passport renewals for my son and Bryan was super nice and whole process took less…read morethan 15 min. We were very happy with the passport renewals service and process went really well and speedy. Good idea to make appointment and also they take passport picture there too. Very smooth process. Thank you Bryan. You were awesome!!

This was the cleanest most quiet post office ive ever been in. It was so calming i was looking…read morearound for the zen garden. Though it did not have one it was so peaceful it needed one. It was not what I was not usually used to, everyone was nice and my transaction was easy. I hope to come back. They should have meditating here.

I am writing to formally report an unacceptable interaction I had with one of your USPS pick-up…read moredrivers at a drop-off location on May 19 around 4:40PM afternoon During my visit, I asked the driver a simple question to clarify his instructions, as he was not communicating clearly. Instead of explaining in a professional manner, he responded with visible frustration and began cursing--in Vietnamese--apparently assuming I wouldn't understand. However, I do understand Vietnamese, and the words he used were highly disrespectful and inappropriate in any setting, especially in a public service role. This behavior was not only unprofessional but also deeply offensive. I approached the situation calmly and respectfully, only to be met with verbal abuse. No customer should be subjected to that kind of treatment when seeking help or clarity at a USPS location.

I'm very pleased with the USPS service. The employees are polite and professional, and the parking…read morearea is convenient for customers.

I usually don't write reviews for no good service. But it's different today. The customer service…read morewindows older lady representative here is extremely rude, unprofessional and provides very poor service. She responds in a way that makes it seem like she is annoyed or bothered. I will never go there again.

This location closes randomly back to back and it's really inconvenient when they advertise Monday…read more- Friday 9:30am-4:30pm but I showed up Friday , Monday , and Tuesday all during business hours and they "temporarily close" . This happens AT LEAST TWICE a week. So I'm wasting time driving to this location when I could've gone elsewhere. This is unethical of a business to close randomly & falsely advertise their hours and not updating their business hours on their website/ not notifying customers.

This post office is a joke. It truly is a gamble when they decide to be open and closed. Even when…read morethe sign says, they'll be back by a certain time, they are nowhere to be found. The employees there are also very rude and act as if they can't be bothered to do even the simplest of task. This place needs to be investigated. It doesn't matter what time you get there they are always closed.

This is the busiest post office I've been to. I usually try to go before 4pm as it tends to get…read morevery busy and get long lines since everyone is trying to make it in before the 5pm closing time. The staff friendliness is a hit or miss but they are always helpful and efficient. I've always only seen 2-3 people behind the counter and are usually bilingual in Chinese or Spanish. They also have self help kiosks which make things go faster and there are also drop off chutes and boxes in the lobby and on the outside which are also collected by 5pm.

Clerk 25 needs more training for processes and customer service: The lady that managed our passport…read moreprocess is incredibly incompetent. She has cost us time, sanity, and money. She has no business working with people and she is astonishingly rude and unprofessional. I called the post office a day in advance through the 800 number and specifically asked if I needed an appointment when she told me passport services were offered here. I was told no. When I went in on Saturday, I was told that we do need one. Mine was only a renewal which I could do myself, but my son's was a new application. We both needed pictures and got that out of the way. The lady literally rushed me out of the office rudely as I was trying to nervously gather my paperwork that I had pulled out to show her to indicate that we had everything we needed in completion along with my things and go as quick as I could. It wasn't good enough for her. She stood at the door, repeating for me to hurry up and go, showing me that she was closing it because she wanted me to get on the other side of it stat. Are you kidding me with this behavior? How old are you? I made the appointment and my son returned on Monday. I sent him with my paperwork so he can put them in the same expedited envelope I was paying for. She then told him she couldn't help him because the appointment is for one person and he had my application also, which mind you, did not require a SINGLE thing from her. It was essentially none of her business that he even had it. Thankfully, I sent his father in with him because I had a feeling she would pull some BS. When we were there on Saturday, she told me I could not send the two checks I had prepared for payment, that I would have to rewrite and send one for both. I ripped them up and I wrote one check for both amounts including expedited fees + shipping, and sent it with my son. When he went in on Monday, she told him he cannot have one check, he needs TWO. He had to pay using his debit card and that cost him $22 in money orders. SHE cost us $22 in money orders because of her erratic and incorrect instruction. Then she charged him $455 and refunded it in one transaction because she forgot to charge the money order fee and then she charged $455 again...and then $477 which finally included the fees. There was no refund for the second charge. It has now been 11 days. I've been calling daily and cannot get a hold of anyone at the post office. When I finally did this morning, I was told I would get a call back and have not gotten one. Seems pretty on brand. A high school student has been overcharged this much money with zero concern or ability to get a call back from anyone. This is so ridiculous and frankly disgusting. If this happens to you, I suggest you move forward promptly with your bank and dispute the charge because help will not come from here. There is no point in trying to resolve it with this particular business.

My complaint is about how unprofessional the manager and another employee named Chris are with…read moretheir fellow colleagues. While I was there to pick mail it was a busy day with long lines. Don't have name of the employee involved but this male customer service representative asked manager for help because of the long line. He was ridiculed by the manager and another worker named Chris making mockery of him in front of customers. He did respond to them justifying the need for help. I found that unpleasant and unprofessional. This happened 1/23/26, today being 1/29 I have not seen that employee since.

I usually feel quite anxious about going to the post office because I'm not familiar with how…read moreeverything works, but Jenny completely changed that for me. She was incredibly kind and professional, taking the time to explain each step clearly. I wish I could give her more than 5 stars! Highly recommend visiting this location!

Buying postage stamps in person…read more.. Did you ever leave a business and think: "I should have bought _____." That's what happened after I left Sierra Madre's Post Office. As I was driving to my next destination, I thought that I should have purchased more stamps. Just then, I saw this post office in Arcadia and made a quick left into the driveway - after the post office - because there was a van coming out of the driveway closest to the post office. Turns out that what I did was correct. The driveway closest to the post office is one-way out only. I read the reviews about the older Asian female worker. She was scolding the customer in front of me. Oh wow. When it was my turn, I wondered if she was going to yell at me for paying in coins. Haha! I took a chance and unloaded what felt like five pounds worth of nickels, dimes, and quarters! It's good to put them back into circulation, right? ... because two international stamps are only $2.90 right now. It's a great time to use coins as payment for this small amount of currency! I thought I counted correctly, but all she said was, "You need ten more cents." That was my cue to give her ten pennies... LOL! Anyway, that's my way of risk-taking. I'll play it safe the rest of the day... Hopefully...

LMAO it's honestly one of the worse post offices I've ever been to and exclusively just because of…read morethe staff. They're truly awful. Only go if you must but be prepared to feel awful about yourself from the bad treatment. If you have an extra 10 minutes just drive to San Marino for the friendliest staff.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

I went to the post office to mail packages at 4:30 pm on 5/22/26. There was one lady was serving. I…read moreasked the question about the cost of the package, she treated me like a child. I understood what she said, but it showed other options of the cost on screen, I thought the cheapest one would apply. But the way she said was very rude. She should know better how to treat customer better. The location is convenient but it's still a ridiculous service and she does not care because it's a government job and not easily get hired.

Came here to get one of my books spiral binded since the pages were starting to fall apart. Office…read moreDepot on Rosemead and broadway turned me down even though I called ahead of time and they said they offered the service. Gave this FedEx location a quick call and made sure they are able to do it here, arrived and got it done in 10 minutes for $10. No fuss. Super friendly and efficient service. Thank you!

I went into the FedEx center to return an item, and the girl told me I can't return a package…read morewithout a concealed box or cover. I grab an envelope flip it inside out so I can return a small package. The girl told me I cannot use an envelope and it must be in a box. I guess she didn't like me using an envelope and flip it inside out and use it as a returned. I think she wants me to buy a shipping box. Her name is Nadia and I think she was very rude and tells me I cannot use a blank envelope to conceal my package. I use an envelope to ship all my package and FedEx never had an issue, but somehow this location she was very vocalized. I thought she was going to drag me out of the store. Her voice was so loud and it seems like her intention was to let everyone in the office to hear.