Have to add my two cents. Zero stars would be more appropriate. No. Let me correct that. Negative 10 stars. We have arranged premium forwarding twice and regular temporary forwarding once through this branch. We get confirmation of the requests and then the nightmare begins of not getting any mail, followed by getting some mail with a lot of things being lost or delivered to the non forwarding address. If you try and deal with it on the telephone with this branch you get excuse after lame excuse about why it doesn't work. In addition, when we are home for regular periods of time, we often get other people's mail in our box and things that show on informed delivery do not get delivered. We used to have a regular carrier that was very conscientious and we had no problems. Recently we never seem to have the same carrier and the mail comes at all different times or not at all. This place needs a complete overhaul with someone at the top who cares. read more

I came here because I needed to ship the book that I was selling and plus it was close to my school. I came here around 5 o clock and they were still open, thank god! There was a line though. It was my first time mailing out a package so I didn't know what to do. I first got the standard flat rate box because I thought it would be better because of the commercials. When I got to the lady at the counter I told her I didn't know what I was doing and she was very helpful. She told me to get one of the envelopes to ship out the book. She saved me like half of what I was going to pay with the flat rate box. She was very patient too. I'm glad that I had gotten her, she seemed to be helping every one out on their delivery and saving them some money by recommending other sources of packaging. read more

Worst experience ever no help waited ima long line for them not even to check if my package was there didn't pay attention to a word I said

The lady that delivers my mail was so lazy that she left a missed delivery note in my mailbox at my apt complex rather than coming to my apt and knocking on the door to deliver it. I was home all day waiting for my package and I get an alert that I couldn't be reached!? I am upset that I have to wait until Monday to retrieve my package because she didn't want to do her job! I knew she had an attitude but I wish she would do the job she's paid to do! read more

I can not thank Helena enough. I was waiting on a Christmas gift to arrive in the mail. I had accidentally given the company that I ordered from the wrong address. Helena found my package very quickly and had it delivered to my house. She was very nice, professional, and really cared about my issue. I really appreciated it, she saved Christmas, thanks Helena! :) read more

Gosh this place may have friendly staffs but incompetent ones everywhere.. i shipped a package 3months ago to my cousin which went missing for two months and finally got delivered after my cousin bitched about it so much for 2 months, and now i shipped a Priority express mail that I paid $25 for and was supposed to be delivered in one day, didnt. It just says in-transit for days... even when it's priority express!!! Out of the two packages both packages did not get delivered on time or went missing, and even with the most expensive delivery method your package is not guaranteed to be delivered. What the fuck is this madness?? To all the people out there I strongly urge you not to go to this place.. go somewhere else that might have less friendly staff but the ones who will actually deliver your shit read more

Great great great service. Ray, a middle aged Filipino man was extremely kind with helping me ship a package. It was my first time shipping a package and he was very helpful and patient with me because I didn't know the process. He even gave me a bigger bag to ship my package with no extra charge :D read more

The usps should be shut down . No one answers phones when you call and when you get a rep they tell you go to your local office . You go to the local office and get a 1800 number to call . We pay taxes for this bs service . Never ship anything with them items will get lost damaged or just plan stolen and with insurance they never even fulfill just a bunch of run around . Don't be fooled by the cheaper rates I only ship ups or FedEx now non of the run around . I rather pay more instead of dealing with retards. read more

I just moved to Riverside and I have not been receiving my mail. I went to this Post Office and was directed to Maybel. I am shocked with how condescending she spoke with me. I feel compelled to write. I hope this was an isolated incident. Also, I called before going and the phone was constantly busy. read more

2 packages delivered on the same day and never got them. Went to this post office twice, spoke to 2 different supervisors and was told they will look it up they will check with the mail man and that they will give me a call, but nothing. No updates. And no packages. read more

This has been the primary office to go to ever since I was little . The facilities are very clean and the packages and materials are set aside accordingly so you can simply get in and get out . I would recommend getting there before 12 if you are shipping a package and what not . However , they do have a DIY kiosk for your mailing needs as well . The lines can be a bit draggy but at least you could see all of the resources the post offices has available for you . Plus the AC is very refreshing when you're dealing with California weather for most of the day . read more

VERY disorganized. I got a slip on my door telling me to pick up my package there. Then after waiting in a very very slow line, she said she couldn't find it! What a waste of time. read more

Would be zero stars if possible. Several missing packages now that USPS claimed as delivered, filed multiple complaints and missing package forms. Every single time i have been told my regular driver was on vacation when my missing package was delivered. Packages have never been found and the senders will not refund the items when USPS says they were delivered. This last time, John Gonzales ( supposedly the supervisor for Riverside, CA 92504 ) assured me my package would be delivered the next morning after I had scheduled several redelivery attempts and the driver never even showed up. Big surprise, the next day the package was not delivered again. Called to talk to john and was hung up on several times by Tatiana. They can see your caller id. She only answer the third time because she thought i was someone else and told me they put my package in the storage locker. After several attempts to get ahold of " supervisor Gonzales", Tatiana assured me he had my number and message and would call me back. Never received a call back or my package. read more

This locations is unclean, unpleasant, and SLOW. Unfortunately, they are the only postal option in the area that I'm aware of. If you go, take your patience! read more

Just went to the post office on 4150 Chicago Ave and it left a bad taste in my mouth! I was standing next to a customer who was Hispanic and the post office worker, Nellie (Caucasian), didn't understand that she wanted to have a required signature for her package. After the customer's transaction was over she did a hand gesture for sign, to which Nellie said "now you want a signature? You said you didn't want one." I looked over and said "firma." My Spanish is limited but I was trying to help. The customer nodded her head yes. I told Nellie you should have someone here who speaks Spanish and she replied "she (meaning the customer) should speak English." I said "No! And that's rude!" Nellie continued, I'm guessing because a supervisor (African American) was within ear shot, and said "I don't have to speak Spanish." I told her "I didn't say that what I said was you should have someone here who speaks Spanish!" I will NEVER again step foot into this post office and if you agree with my stance I suggest you don't either. There's another post office off 3890 Orange Street that hopefully doesn't employ racists! read more

this place is fast and have great people working here. the line is not to long but because of the great service the line move really fast . Also they do pass board here also read more

phone off the hook all day and package was "out for delivery" since Friday (4 days ago). No status update on the online tracker and no one is answering the phone at the office. What is a shame is that other offices will not assist with tracking the package either. read more

I went to this post office to get passport for me and my 3 boys during their passport fair on a Saturday, and it was very busy. Susie help me through the whole process. She was very helpful, patient, and super nice. I would definitely come back for their customer service. read more

The service here is friendly for the most part. This is one of the busier locations as it is near a university. The only thing I did not appreciate out of all my visits is the inconsistency with the information I receive when asking which method I should send my letters. This last visit, the friendly gentleman informed me that I can just send the letter certified for much cheaper. I became confused and told him that the last envelope I tried to send, another lady told me if I wanted to get delivery confirmation, I needed to send it priority...it didn't matter if I wanted it sent in 2 days or 5 days. He stated that it did matter, priority is only when I need it to reach a destination quickly hence the extra charge. My pet peeve is inconsistency, no matter what type of business it is. But then again, I work for the government too so in a way, I guess I should be used to it by now. read more

Very friendly staff. I came in for passport and the lady was so nice and professional. Very clean and organized as well. I will continue to come to this post office instead of the one across from my house in Moreno Valley. That one is just plain horrible. read more

Last year I mailed my daughter a birthday card it was never received. This year I put it in a mailbox in front of Stater Bros and she received it opened. She has a mailbox that is locked! Has to be an employee of USPS so sad!!! read more

I live in Riverside Ca. At least once or twice a week, every week, my mail gets lost, mis-sent, damaged, rides around the city for an extra 2-3 days before it reaches me. The package I was supposed to receive yesterday had a tracking number. It said Out For Delivery. It never showed up. It said "mis-sent", went from Riverside back to San Bernardino the next morning. I called the post office to see why it would go back to the sorting facility. No answer. A few reviews I read said "why is everyone bashing the post office?" Just read these reviews! You've got to be kidding me! This is a joke! By the way USPS..... ANSWER YOUR PHONE!!!!!!!!!!!!!!!!!!!!!!!!! read more

Maybe I caught them on a good day (Wednesday 10am) but I thought the service I received was excellent. I went for passport services. I did not have an appointment which is why I went to this location. They accept walk-ins from 10am-3pm. They politely directed me to the sign in sheet and was helped after a few minutes. The whole process took about 20 minutes. Not bad at all. I had a lot of paperwork for the passport application which is not the norm and they were knowledgeable in every form and supporting documents. Overall, speedy service, friendly, and knowledgeable. read more

Horrible service. I asked for help with sending packages and the lady working there did not care at all to put even minimal effort in helping me out. She took my package scribbled something on it and said "let's try this". Eventually the package went back to my home instead of the desired destination. What the heck. read more

This place is worse than DMV. I had to go there because the mail carrier said package was undeliverable. I have a dirt driveway. We drive a Mercedes and BMW on it everyday. Needless to say they could not find package and basically told me I was out of luck. read more

I would give a negative star if I could. The mailman the employee are rude and disrespectful. Pisses me off EVERY SINGLE TIME!

The customer service is horrible the supervisor told me that since my leasing office is refusing to fix our mailboxes (which i was told that its the post office job to fix them because the boxes are keyed by them) he was going to start RTSing our mail. I told him that it was going to be an even bigger issue then. lawyers will need to get involved and he said well our lawyers can get together ive been trying to figure out how to get a hold of his boss and hes giving me a complete run around and the phone is always busy... read more

Apparently they have thieves for mail carriers because in the past 2 weeks they said they delivered a package but no package was there.

Staff is amazing! It's incredible to see how much they help a small business owner like myself out. If you are not rude you will tend to find yourself to be treated quite nicely. Lines are pretty long wait during rush hour, but they do have 3 automated shipping machines which are a life saver.. love y'all! read more

I went in recently with a prepaid postage package and was greeted by quite a line. A helpful employee noticed the package and waved me towards him so he could take the package and save me the wait time. Very nice. read more

Had a very good experience after the fact of having to keep contacting this location about my package being lost and not deliver to my address, but after calling in for two days to follow up with what the girls at the tracking dept. claims they were going to do to resolve my lost package situation. I finally spoke to Vic the mgr for that dept and he was very helpful and reliable he went out of his way after hours to get my package and contacted me to have me pick it up. I'm very grateful for his customer service.thanks again! read more

I dread having to come here. The lines are long and the only thing consistent about its service is how awful it is. I keep coming back because it's so close to me, but every time it seems to ruin my day. And if you think the line is too long, beware the self service machine. After you've payed for your package and hit end it goes back to the start screen, so you think you would be done. But then the next person goes through their process and it doesn't ask for their credit card and it's charged to you. How stupid is it that you don't have to swipe your card again after you've gotten your postage?? The people were unhelpful with this. She said something like "I don't know how to use that." Well it's your store so you should probably figure it out. The nice lady who accidentally bought something on my card had to wait in line with me to buy something and get money back. Which we had to do anyway because the mail box was locked for no reason, rendering the self service machine and thus my ordeal useless. Someone complained and they unlocked it though so do that if it's ever locked. Man this place leaves a bitter taste in my mouth every time. Peace. read more

I have been watching, and it seems like, the mail, that comes on Saturday's, to our address,comes every other Saturday, I live on University ave, COULD I BE RIGHT, I CALL TODAY, but, no answer. read more

The lack of service is incredible here, I have not dealt with such an incapable business as the post office. On top of that they're rude and extremely unprofessional. They lost (although they won't admit it) an order that had a 2 day priority with a delivery date. I finally received the package after my event and then they wouldn't pick up the phone. I went to this office and after the man arguing with me, he finally takes my package and tells me to write "refuse". Almost 2 weeks later, I get the package re-delivered back to me!!! Really???! What part of "refuse" do they not understand? Unbelievable, just unbelievable! A simple task that now has spanned over a month! Stop with the excuses and just get the job done! read more

Could only go here for my passport. Drove over an hour to get here. Arrived at 11:30. Passport hours are 10-2 on Saturday. Was told "Sorry, we stopped. We did 25 and that's the limit." You have GOT to be kidding. Asked to see the supervisor. He had left. Asked to see acting supervisor. Was told she would be out in a minute. I waited 15 minutes. I asked again and was told... she had left the building. She was gone!!! What a freaking rude joke that is. Ridiculous passport rules and RUDE supervisor. The only bright part of this was Chasity, the poor front-end employee who had to be mediator between us and the incompetent supervisors. Never going here again. read more

I frequent this postal office and like any other branches there are ways to lessen waiting time. I always come prepared, i always have prepaid label and most of the time i use the self service which is a breeze and user friendly. read more

Horrible place. Dropped off a package a week ago in the inside drop box.. went to check the tracking a week later.. tracking says it was never scanned. So what happened to the package since it never left the post office?.. talked to a supervisor and he was suppose to call me back in 30 mins.. I tried to call back all day when he never called me back, and the line was busy all day.. never heard anything back. read more

The package handling department at the post office located at 10275 Hole Ave, Riverside CA 92503 is a joke. The counter person took my information regarding a missing package and promised that her supervisor will investigate and call me back. 24 hours later no call so I went back asking about the progress in the matter , I was given the brush off again. This time the supervisor was on the phone, in a meeting, and performing a bunch of other tasks so it was going to be an hour wait just to ask him a question. Needless to say the matter is not resolved. No wonder the post office losses millions of dollars every year, and no wonder there are voices across the country that are asking for this aging institution to be run by a private business. read more

I order a package and in tracking it was crushed when I saw it was being delivered you USPS. I knew I would not be getting it for the simple fact that the postman on this route(Kirkwood and Main) in Riverside has got to be one of the laziest individual. I should have gone out and stood at the mail boxes. He for sure was not going to bring it to the door. The package is for my Granddaughters Bday sleep over and part of the entertainment. Now the update says it was undeliverable at the address provided, which by the way is accurate (same one I get my other mail at)and I deliberately sat on the couch by the door the entire day. Where is UPS when I need them? It says I must select a star rating... lol! read more

I ordered a bottle of cologne from Amazon and it was counterfeit. Thankfully, they refunded my money, no questions asked. So then I did what I should have done to begin with, and placed an online order for the same cologne with Macy's. I typically purchase it at Macy's but the Amazon price was much better (and now we all know why). Big oops, Macy's sent the package to my old address. My mail was being forwarded but this particular retailer used SurePost. For those of you who don't know, SurePost starts out with your package being shipped via UPS, then the post office takes over and delivers it "the last mile". Apparently there's big savings in shipping using this method. My package was delivered to my old address "front step". I called Macy's. I call UPS. I called the Post office 800 number. It didn't take me long to figure out that I probably wasn't going to get my very expensive bottle of cologne. Then I tried the Post office on Chicago Ave. If you can believe it, an actual real life employee answered the phone. She put me in touch with Vincent, a supervisor. Great guy, super nice. I explained my situation and found out that since Surepost is delivered by the post office, my mail forward should forward my Macy's package as well. He said with all the recent route changes, some of the carriers aren't aware of forwards. He said he'd contact the mail carrier at my old house and get back to me. And he did, later that night. He located my package and was going to have it delivered to my house the next day. I was blown away. I told him I would pick it up at the post office and to just hang onto it. He said okay, when you come in, ask for Julie and she'll give you your package. I went in the next morning and waited in line for about 10 minutes. There was an employee behind the counter who was very kind and going the extra mile for folks. Her name was Theresa. I let her know she was awesome. She retrieved my package from Julie and I was done. I didn't actually get to meet Julie but my package was on her desk, just like Vincent said it would be. Great attitudes, great customer service. Thank you Vincent, Julie and Theresa! read more