My office is in Reston, less than 2 miles from this post office. It snowed last Friday and Saturday. No one from the post office has come by our office this week and it's Thursday. The roads are clear between our office and the Reston post office, but still - no sign of a postal employee coming to the building. We now have stacks and stacks of mail bins that are waiting to be picked up. A significant portion of the mail we send and receive is time sensitive, and now we have lost a whole week. I have been calling and calling USPS with no answer, and the information on their website regarding the storm does not mention this particular post office at all. There are no alerts saying it is closed. This is the worst post office I have ever had to deal with. read more

Very poor customer service. The lady that I spoken was very rude! She not even given me any option how to pickup my package. I am not the one who complaining here, and you guys needs to do something about the matter. read more

Avoid this location at all costs. There's ALWAYS a line. There's NEVER anywhere to park outside. The staff are typical civil servants... they hate their jobs and they let it be known. I got yelled at once for putting a letter in the wrong place. Honest mistake and didn't think it warranted the shouting. The two stars are for the awesome guy that helped me rush a passport application two weeks before a vacation. He was the most helpful person I've ever dealt with there. I wish I remembered his name, but this encounter was years ago. read more

No mail since last Friday and it's Thursday. I was concerned that we didn't shovel the snow enough around the mail box but others in the neighborhood aren't getting mail either. What gives USPS? read more

2 members of the staff were really very friendly as they helped my mom and I check out the addresses of a pair of christmas card which had bommeranged back to me for no reason at all. They proceeded to to check the addresses that they had on file against the addresses that that I had written on the envelopes and it turned out the the addresses were actually 100% correct so I put them back in the the Mail Stream so that they could get thier 2014 Christmas Cards a week after Christmas. (Sorry about the lateness of the cards, Bill P and Robert S.) read more

THIS PLACE IS UNBELIEVABLE.....The carrier I have is somehow allowed to make the decision to override signature requirements at her leisure which defeats the point of the sender requiring one, and theft is rampid - especially in this climate. I've even compromised by asking for a simple knock on the door to at least let me know a package was left to in lieu of no signature to not have it happen. Why bother having any conversation with a common understanding to still have the ongoing problem? The manager barely understands English..a mess. No one wants to have to sign for packages in advance or not sign at all if the delivery requires a confirmation to then have the sender claim YOU SIGNED FOR IT when you DIDN'T. I will now NOT pre-sign for packages to then have a potential problem with a claim. I find it VERY REASONABLE OF ME to waive the signature by simply asking for my package(s) to be left at my front door with a knock. NOT THE MAILBOX. The online "informed delivery" feature where you leave notes as to WHERE YOU WANT YOUR PACKAGE LEFT - NEVER HAPPENS. I note that I want my packages at my FRONT DOOR.....instead, my SIGNATURE DELIVERY PACKAGES ARE LEFT IN THE MAILBOX after I've already voiced my concerns to be told by the carrier that she understood yet it hasn't happened since the conversation. Meanwhile, this same carrier CUSTOM DELIVERS ALL MAIL to an elderly woman NEXT DOOR as a courtesy EVERYDAY - REGULAR MAIL that require no signature. So, let me get this straight - certain customers get CUSTOM DAILY SERVICE WITH REGULAR MAIL yet others don't get the courtesy a few times a year of a knock at the door for an in-person signature when they paid for this service? She can walk there EVERYDAY but can't leave my parcels with a pre-signature were i request them to be left at my front door - at my front door??? This has been going on for a long while and it's outrageous. I've had to ruin DAYS of my time not relying on this to have late deliveries and I get NOTHING DONE ON THESE DAYS - WAITING when i shouldn't have to wait at all so that I get my mail immediately from the box. Also, parcels mailed at this location rarely arrive at the destination. The ice tipper is that this online informed delivery mail count never matches up with what's in my box so either someone IS taking my mail or it's being mis-delivered making my concerns COMPLETELY VALID. No one likes to have to complain but it's ridiculous. Clearly, due to the mismanagement of this post office, I WILL NOW HAVE TO ESCALATE MY COMPLAINT TO THE GOV'T OFFICE. This carrier clearly has a problem with me for no reason other than her own issues and probable slander/gossip from the old bat next door. I've done nothing to this girl but be cordial to have these intentional problems. I think it's safe to say it's intentional when you stand there and have a conversation with your carrier then the problem persists. Perhaps, when one of my packages goes missing she DECIDES to sign for, the money will come out of her check when I have to file a claim. NOTE: THE "POSTMASTER" TOLD ME SHE WOULD FIX THIS ISSUE AND SPEAK WITH THE CARRIER. So which is it? The carrier was spoken to yet still does this, OR - was she NOT spoken to? With all the people who need jobs now it's unfathomable to think that a postal carrier would choose to continually cause problems after supposedly being put on notice. read more

They have always been so pleasant to work with and always go the extra mile to ensure they do the job correctly. I even received a phone call when they weren't sure if they should deliver my mail or hold it until I picked it up. I had filled out the online hold mail request both ways. They will most certainly be missed now that I've moved out of town. The lines usually move swiftly, the personalities are friendly and upbeat. And the person who was my usual delivery guy gave me great advice around the procedure for forwarding my mail. These people are nice, want to provide an excellent service and to be helpful. Let's support our local post offices! read more

I must have had a rare good experience with this post office. I parked, was the only person in line, the person behind the counter was friendly, and in less than 5 minutes I was out the door. Maybe it was because I went at 10:30am? read more

One of the better post offices! The young Asian guy is super nice & always helpful! I come all the way from reston to here & they are way more helpful! read more

The staff here is very nice; they went out of their way to help me find an important shipment and I can't thank them enough.

All the staff is rude ,not friendly, very bad customer service including their supervisor. Try not to call they will treat you with the same rudness. read more

The Reston USPS small package delivery "system" needs an immediate overhaul, because it's not a system at all, at least not in my neighborhood. For the third time in six months, I have been unable to retrieve medication that I receive by mail. The delivery person repeatedly leaves a key to the small package mailbox that doesn't fit the lock on that mailbox. The space on the tag meant to identify the box number is always blank, so even after three complaints, no attempt has ever been made to write in a box number and align it with the tagged key. The PO's response to this problem is to offer to make a special trip to my home to leave the medication at my door, a solution that sounds generous, but I don't want, as it can get wet or removed. Solving this problem is easy--number the key tags to match the boxes and leave the correct key. Instead, what I got when I called was an PO employee who was clearly annoyed that I complined and exasperated that I bothered him with suggesting a fix to their "system." USPS Reston Management, where are you? read more

I never come to the post office...and I came recently and remembered why I never come to the post office. When I got there, an employee was helping some lady who was obviously her friend. She could not be bothered to help me and break up her chat session with her friend. Any question I had, I had to stand and wait patiently for a lull in their (personal) conversation to try to get my question in and was met with annoyed looks from both and a begrudging half-assed response. I asked to borrow the priority tape the "friend" had been using for 10 minutes totally unnecessarily and she told me to go ask the front desk; they acted annoyed that I asked THEM and I told them some lady told me to and they looked at her and rolled their eyes (like this is a common scenario with this pair or something). Everything I needed to use they made me pay for which I guess is how it is now. Basically the staff minus one guy were rude and couldn't be bothered to do their job and help confused customers. Took forever and I left highly irritated. Are any post offices NOT like this? read more

The customer service number might as well not exist as I am unable to get through to a representative. The automated machine states "In order to be transferred to a representative I must first enter my tracking number etc etc." After completing the automated tasks, the automated machine then says "I am sorry, there is no representatives available at this time." WTF!!! Why take me through all of that to only tell me there is no one to help!!! Additionally, I called within the hours of operations. US Postal needs an efficient system! read more

I go here a lot because I work across the road. I haven't run into the crazy lady yet - but I am going to! She sounds like a fun person to meet. I am thinking maybe I take off my shirt and dance around with headphones on...any good ideas are welcome- I will try anything that doesn't get me arrested. read more

This post office sucks!! I set up and appointment to submit my passport application a month ahead of time for 2:45pm on April 8, 2015. When I called in to confirm my appointment time, they told me that I wasn't on the list. I told the woman on the phone that the situation needed to be fixed. She would not fix it although it was her employees fault. She asked if I had the right post office. There is only one in Reston. I again told her that she has to fix it. She told me that they write everything down...this is 2015, why write anything down anymore? Anyways. She said she could squeeze me in on the 24th...that is another two weeks! I told her that I couldn't wait that long and she rudely told me it was either this or another month. The sad thing is that this was the post master! What a rude and nasty woman. It sucks that the post office is a public sector so nothing can be done. I shouldn't have to suffer because her employee made a mistake. This is ridiculous. My taxes shouldn't be paying for this type of service. And of course they don't care because they don't have to. I do not recommend this post office at all. If you can, go to another post office, this one is not worth it. Too bad I can't leave no stars. read more

This place sucks and I recommend never going here. Ever. ALL the workers are extremely rude and the service here is complete rubbish. Better luck with the Herndon Post Office. read more

Staff are respectful and friendly. They take their jobs seriously and go out of their way to be helpful. It's a busy office so try to go during off-peak times. read more