Dropped off a package with the free return postage. I asked the clerk, who was friendly for a receipt for the package. They advised they can't provide a receipt because this postal office is not a retail store. It's unclear what makes this location different than others. I did take a picture of my tracking info, but I would recommend going to another location if you require receipts. Parking is horrendous. read more

They continue to get worse. A neighbor rang our bell to alert us to a large delivery that was waiting on the doorstep. The neighbor, not the postal worker. I saw three giant boxes and I'm scratching my head because I ordered nothing and neither did my housemate. Turns out the large boxes belonged in the whole next hundred!!!! And guess who had to take them there. Then there was the letter from the Department of Human Services that belonged at a South Philly address whose street name is similar to mine. I put the letter back in the mailbox and the carrier took it back only to re-deliver it the very next day. I had to write in red bold letters NOT THIS ADDRESS. WTF??? read more

US Post Office - Post Offices Near Me - Philadelphia, Pennsylvania

If you've ever wondered what a post office would look like if it was a dilapidated prison lacking resources, care, and technology, visit the Fairmount Distribution Center in Philadelphia. The saying "pictures speak a thousand words" applies to this review. The direct phone number is (215) 235-3091. You can attempt to call. The chances of someone answering are about 25%. They'll take packages that are prepaid and metered. There's no receipts. The services are EXTREMELY LIMITED. The staff is not pleasant, which is somewhat understandable from their surroundings. If you need most services from the post office, you need to go to a branch, such as the location on Fairmount Avenue- a five minute drive. Parking is scarce at both locations. read more

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Don't go right before close! They're supposed to close at 5pm and I arrived at 4:42pm. The woman was extremely rude to me and the 4 other people standing at the door trying to get in. She said she was the only employee and is done for the day. Excuse me, i don't think you get to decide when your done for the day. you are an employee and people might have extremely important documents to send and deadlines to meet. Terrible. read more

It is the absolute lack of customer service for me. Got an alert that a package could not be delivered due to "No Access to Delivery Location"... mind you it's just a gate with a handle. So I decided to look at my camera to see what happened. The driver looked at the gate, did not attempt to open it, and turned around immediately. Didn't leave a deliver attempt (it's an international package) or anything. I called the location non-stop for 3hours and they don't pick up the phone. Literally redialed back to back to back.... This is not the 1st, 2nd or 3rd time this same thing as happened. How can i schedule a pickup if the location doesn't pick up the phone. I've has issues with this location the entire 4 years I've lived in the area. Do these drivers not realized everybody basically has a camera at this point... like I literally saw you just stand in front of the game... didn't touch it. didn't attempt... didn't even try to toss it over the gate or push it under or through one of the slots... nothing read more

I have a complete out of body experience every time I actually get one of my packages delivered on time. That's how rare it is. Alternatively, my life flashes before my eyes when I see that dreaded "attempted delivery" slip on my door. I know I'm about to spend so much of my time having my requests ignored and my calls go unanswered. I just called this location (215-235-3091) about 10 times (it's 1:30 on a Monday, btw) and have had each call ring out until I get disconnected. I just want to know where my package is. I'm terrified to walk over there to find it, because I know the second I leave this house, there will be another "attempted delivery". Also, I know they didn't "attempt" delivery the first time because I was home. No knock, no doorbell, nothing. Why not just leave it at the front door? I'd rather it get stolen than make its way back to the unknown depths of Post Office purgatory. Anyway, I'm gonna try to call them 10 more times. read more

I have had horrific experience with this branch that echos what other reviewers say. I get the wrong mail, mail for a different zip code. It begs the question where is my mail going. Certified mail was not delivered. My signature was required and this was important mail. I was home all day. No doorbell ring or call but the carrier left a "sorry we missed you" form in my mailbox! I am disabled and don't go to post office locations. The form said this piece of mail could be picked up at the 19th street location. When my friend showed up there with the form for pickup she was told it was not there. It was "out for delivery" which of course I didn't authorize. It was not and I had no clue, Our regular carrier had no idea, he didn't have it. This good samaritan carrier searched the 19th street office and he found it there in a "wrong slot" and I finally got it thanks to him and not the horrible incompetent mgmt at this location. As I write this I am missing a piece of mail that was sent from a suburb 2 weeks ago. It is time sensitive. Where is it? At the wrong address or zip code? Why aren;t these inepts fired?! Govt employees CAN be fired, although a protocol must be followed. Not doing what you get paid to do warrants this. read more

I wish I could give a negative number of stars for this establishment because dealing with them is exhausting and infuriating. I have only been in this neighborhood for about 6 months and have already lost count of how many packages have been lost, returned to sender, or just not delivered due to the laziness and apparent incompetency of the employees at this location. Nine times out of ten, I am told that a delivery attempt was made for a package - yet I have taken days off of work to literally sit next to my door, and hear no knock, hear no doorbell, and receive no package slip. I have even had USPS rep's from the 800 number manually reschedule deliveries and they STILL won't deliver them. In addition to package delivery, my regular mail is also a mess. Half the week I don't receive any mail at all, and the other half I get a weeks worth of mail at one time, including mail that is CLEARLY not for my address. I literally receive mail that belongs on the other side of the city in a totally different zipcode. It's not just a hassle to me, but a hassle to individuals who are not receiving their mail, because the employees cannot(?) or refuse to read. I've been able to get someone on the phone on very rare occasions, but they will not or cannot help, or fail to call me back after promising to look into it. I've attempted to file complaints via the 800 USPS number, but there is often nothing they can do except give me the phone numbers I already have, and/or tell me to go in myself. The incompetence, laziness and overall disregard of these employees towards their job responsibilities and customer service is absolutely deplorable, and honestly embarrassing. I have never experienced issues of this caliber when all I am trying to do is receive my mail. It makes absolutely no sense. read more

US Post Office - A piece of mail erroneously delivered to me for the second time. Literally LOL'ing at the absurdity. - Post Offices Near Me - Philadelphia, Pennsylvania

This post office was successful in delivering a huge headache this week. Yes, indeed. It's bad enough that I very, very often find myself sorting my neighbors' mail. Why is that in my box? Not to mention how often I write "return to sender" on items that do not belong to anyone who lives in the building at all, just to have them sit in my box for days -- because the carrier refuses to actually pick them up. Or that time my friend sent me a Christmas card from the Main Line, and it took two weeks from her send-date to show up. No. That's not even what I'm upset about here. It's their new way of sorting packages and their customer service skills. I realize I'm reviewing the post office, yes, but man oh man, I think this specific location takes them to a new low. For one thing, I didn't even realize this location existed until this week. I live down the street but when I received the notices that my packages were "undeliverable" and thus needed to be picked up at the local office, I walked down to Fairmount Ave. to retrieve them. Nope. Was sent back up to 19th and Poplar -- and for the first time in my many months of living here realized that the brick building over yonder is for mail. Right. So I walked up and was kinda freaked out when I noticed the bars on the door. Why are they there? Weird. Then I walked inside the stuffy old, oddly dark-for-daytime building and there was an awkward line formed. No one seemed to know where to stand. One person was working. I give that a line all to its own because... why. Whyyyyyyyy????? So when it was my turn to reach the front of the line, I greeted the clerk and pointed out that my slip said that I could pick up my packages that day, and gave him my address. He then disappeared into the back. For ten minutes. For those ten minutes I stood there, twiddling my thumbs, wondering what the heck was going on. With a long, long line of angry people behind me. Finally, he popped back out, told me that my packages were nowhere to be found, and asked for tracking numbers. I pulled them off of my phone, he wrote them down, and disappeared into the back again. At this point, I turned around and apologized to the angry mob behind me -- stating that my slip said that I could pick up my packages today. I then said that this would be a good time for two people to be working. Half-smiled at the people, apologetically. No one acknowledged a word I said. I don't really blame them. Finally, after several more minutes, I was feeling incredibly uncomfortable so I rang the little bell they keep on the wall. The guy came back up front and let me know that he still could not find the packages and asked for my phone number so he could have my carrier call me at nighttime with an update. I then walked out -- apologizing to the people behind me again (as if any of it was my fault, but I still felt bad!). So later at night, my phone remained silent and I became increasingly annoyed. I wanted/needed those darn packages! They were supposed to be in a week ago! So at 9 p.m., I called the post office, thinking maybe they had a voicemail line. Aaaaaand guess what? Someone picked up. At 9 p.m. "..Is this the US Post Office?" "Yes." "Oh." I explained who I was and why I was calling. He then (in a groggy voice) told me they had been searching for lost packages for hours. Since I had not received a call, they had not found my packages. He did say, however, that I could expect a phone call update in the morning. I thanked him and told him I really appreciated it. Morning came. Morning went. Phone again remained silent. I printed out the tracking slips from the company where I purchased the items and again schlepped (okay, it's like a minute away, but whatever) over to the creepo post office. I briefly explained to the nice lady working that I had been there yesterday. She told me they had a new sorting system they were working through, and went off into the back searching for my packages. And then a guy walked in holding a package pick-up slip. I moved away from the window and told him he should ring the bell to have them come to the front to help him. Told him I didn't mind. He replied saying that it was okay since they were looking for my package. He had also been there yesterday hoping to pick up his package and was there again today in hopes again to locate it. Blink. and. stare. Happy ending here, though: I have my packages in hand. Finally. I do wish the post office had followed through on the update calls they said they were going to make. I also wish they would also deliver the mail appropriately sometimes. That'd be great. read more

The delivery people who work out of this substation are liars. I waited patiently, over the course of two days for three packages and they were never delivered, despite the Post Office claiming that they had attempted delivery. I ordered items, sent in three shipments from Amazon. I work from home, and my office literally overlooks my front door. Over the course of two days, no deliveries, no notices despite each delivery indicating that a notice had been left. There is clearly a pattern of employees who claim delivery, never leave a delivery confirmation, and avoid the hassle of doing what is expected of them. Unfortunately, my experience is that this is business as usual in Philadelphia with respect to the Post Office. read more

I have a PO Box at this location, so I can't just plain leave. If I could, I would. While the staff is generally polite and accommodating, I have serious questions about how this office tracks what comes/leaves through its doors. Packages to my box have been lost (the workers telling me/others that I did indeed already pick up the missing packages). When mailing packages out, you are provided with no receipt and the workers do not scan packages to check them in at the office. There must be no records! Maybe old handwritten ones? Definitely no computers in sight. I recommend venturing to the full service post office in the neighboring Fairmount neighborhood (19th/Fairmount). read more

Recently moved near here so was excited to have a post office that wasn't directly in the city. While there was no wait on a Friday at 2PM (yay for Work From Home Fridays), the attendant was horrendous. A gentleman was thick rimmed black glasses was serving the customers and he was completely rude in a lackadaisical, glazed sort of way. He clearly did not want to be there and simply wanted to do the easiest of tasks (e.g. put your stuff in the box and you can go). I had prepaid items and needed a receipt but it seemed to be the most tasking thing to actually scan the items rather than leave them for someone else to do next week I'm sure. He also told a customer in front of me that there was no tracking for envelopes (a lie). The customer was clearly in the know as he asked where the confirmation envelopes were ... upon which he was directed to them. The post office at 1500 JFK may be swamped and the line may go out the door, but the two ladies who serve the customers there can teach this lazy employee a thing or three. Seriously, when people are hard pressed to get a job - this is the best the USPS can do? No wonder they're almost bankrupt ... read more

Curious as to why this post office doesn't ring the bell to deliver packages. Multiple times my roommate and myself have been home all day awaiting packages only to walk outside and find a "delivery attempted" note but the doorbell was never rang? This was not a one off. This happens frequently. read more

The post office increasingly has inspired dread in me, perhaps stemming from the days I'd do bulk mail. I knew what the letters on those little stickers meant- pain. Or maybe I'm spoiled by the internet where I can transact most business without leaving my home. Mostly I deal with the post office around tasks related to my job and I've grown weary of the lines. And I'm coming to realize that it's the lines and not much else is wrong with the post office. I went to the 900 Market post office to apply for a passport. I had a great deal of dread, but was shored up by the kind advice of people on Yelp Talk. I scoped out the post office in advance to check the passport hours, which were 9 - 3 while the post office opens at 8:30 am. I arrived at the post office at 8:55 am and saw no line for the first time ever there. I arrived at the window with fear that he'd say I was early, but no, he processed my request. There was a wind blowing in the post office so my papers were blowing, but the official knew it was coming and warned me. He knew what he was doing so I let him drive (although I did try to control the interaction somewhat like a typical tense customer). I left feeling like this man knew his passports and I trust him when he said I'd get my passport in 4 weeks. And he gave me written info on how to track my request online. The process felt like it took 5 minutes, but upon looking at my watch, it took 15. And I saw a glum queue behind me. Now I know why those pesky lines form. Because of people like me. Post office business is not efficient. But when you are first in line, it feels like heaven. read more

Pick up only location. Double check your package, I once got one for an different apt in my building but caught it before I left. Line varies longer towards the end of the day. Friendly service. read more

Just moved to the Fairmount neighborhood and in less than a month have already had issues with several packages. A few have been "delivery attempted" but no notice is left, i have even worked form home to ensure I catch them but never do. One package showed out for delivery for over a week, i finally went to the PO on Poplar and 19th and it was just sitting there. It just seems they do not even attempt delivery and judging by the reviews on here dating back to 2010 this is not a new issue and doesn't seem to be getting better. The regular mail is also sporadic, nothing for a few days then its full. They appear to save it up to minimize the workload; which completely ignores that some mail needs to be delivered in a timely manner and people are relying on them. Never had an experience like this with any post office. read more

This post office's delivery trucks have now hit my car 3 times and have never done anything about it. I know they have cameras and know that they hit my car, but they don't own up to it. The trucks that deliver here are horrible read more

Avoid by all means possible. The people who work here clearly get paid by the hour because they are so so so slow. And while I'm at it they are also stupid. read more

I dread ever having to ship a package from this location. However, since I don't really want to carry packages any farther than I have to, I'm forced to come here pretty often. Susan L., I wish I had your experiences here, because I've never had to wait less than 15-20 minutes. There are usually only two employees there at any given time and a line at least five times that. The employees are helpful and usually not rude; if not for them, this place would have one star. read more

This post office is the rolls royce of post offices compared to the one on 7th and Girard. Always multiple windows open. Always 2 postal workers WORKING. Quick line--I've never waited more than 5 minutes. At the other joint, I've never waited LESS than 20 (and up to 45). read more

if there could be a negative star rating, i would post it immediately. they are the worst, most irresponsible USPS office that i have ever had to deal with. 5 of my Amazon packages had an alleged "delivery attempt" on 12/20. these were all Santa presents, so i was waiting all day for a knock. Sam went to the office to pick up the packages, and they claimed they only had one. I asked one of the mail delivery people what was going on, so she called their secret phone number and had them look for the packages. they "found" 2, but didnt re-deliver them. now i have racked up 8 packages, that no one seems to know where they are. i know where they are...they are at this USPS station, haphazardly thrown around. I loathe this place. read more

This station provides absolutely dreadful delivery service. Mail is delivered mangled and sometimes soaking wet. Package delivery is hit and miss - one morning the lobby was full of people picking up packages at the depot after orange slips had been left in their mailboxes WHILE THEY WERE HOME. Tracking is entered incorrectly, packages get lost in the system for days, the list goes on. And the supervisors, Leo, etc, just make light of the problems or make excuses. To add insult to injury, they rarely answer the phone. A disgrace to the Postal Service. read more

I mailed out this package of 3 red hardcover textbooks weighting 16 lbs and 7.2 oz from Philadelphia zip code 19130 on June 3, 2014 using Media Mail. The online tracking system shows that it has left the facility at 5:16 pm on June 3rd. I sold the package on Amazon and was mailing it to Little Rock AR The package's expected delivery date was Mon June 9th. It is July 20th and it still hasn't arrived. I returned to the post office in Philadelphia on Thurs, July 4th and they told me that the package has left the facility. I called the post office in Little Rock AZ and spoke to a nice gentleman on Thurs, July 3rd. He looked at several locations in the USPS office and could not find it. He spoke to the letter carrier who is familiar with that apartment building. He would have had to leave a notice for the recipient to pick up the package. There is no record of the package arriving in Little Rock AZ. He doesn't think it has arrived in Little Rock yet. He recommended that I call Customer Services in Philadelphia. I called 215-863-6060 and left a message on Thurs July 3rd. A customer services representative called me back on Mon July 7th. She took down a description of the package. She gave me the case number CA 118519925. The seller contacted the Forrest Park Postal Office and received a reply on Fri July 11th. He was given the Case ID 118561258. "The item(s) are held for 7 days pending a match with a sender or an addressee. However, at times no match occurs. Sometimes an item will find its way to the Mail Recover Center (MRC) in Atlanta, GA. Items of value will be held at the MRC for 90 days." I did not hear back in a week. I called 215-863-6060 again on the morning of Wed July 16th. I got a call back from another sales rep on Fri July 18th, who did not know any more information. She told me that a customer services representative would give me a call back. When I expressed my frustration with USPS, she became quite rude and said "YOU ARE NOT LISTENING". I am disappointed with the lack of follow up and communication in USPS. I feel like people are just sending me from one customer services rep to another. There seems to be no accountability. The sales rep was also rude to a customer who rightfully should be upset. I sent a large package that weighed over 16 lbs - how could USPS loose it! I WILL NEVER USE USPS AGAIN! read more

Surprisingly, the wackness of the Fairmount post office comes not from disgruntled postal workers, but from very bizarre members of the public who come here to purchase postal services. For some reason, every time I come in here, I get the distinct pleasure of listening to someone tell her or his life story, or the life story of her or his children, very loudly and for no apparent reason. Once a man was blabbing on his cell, another time two women were blabbing--eerie. This is a really small PO w/just 4 windows. I've never seen more than 2 of those windows open, which means there's always a line. Yep, even in the middle of the day. It's typically grungy & generally unpleasant, but I have to say that the workers aren't crazy, which makes this PO worthy of some stars. read more

This is NOT A POST OFFICE. This is "pick up and drop off ONLY" don't even waste time if you're trying to mail something that hasn't been stamped or paid for!! Stupid. Every damn post place should be able to SEND MAIL. That what the postal service is for.... read more

If it were possible to give negative stars I would. Long lines only 1 person at the window I stopped having my mail held then delivered because they could not do that right. Now it appears the trade off is to MAYBE GET all my mail myself but lines snd mismanaged transactions with other customers made the wait 1 hour and 45 minutes... SERIOUSLY this is why the USPS IS IN TROUBLE. read more

US Post Office - Horrible service at USPS 1939 FAIRMONT Philadelphia 2 trips and 1 hour 45 minutes to pick up held mail.... - Post Offices Near Me - Philadelphia, Pennsylvania

The U.S. Post office has moved the window clerks to the location at the corner of 20th and Fairmount. The Delivery unit still remains on 19th Street however. I'm giving the delivery unit a top rating today. I called regarding an overnight letter to ask some basic information. The clerk on the other end of the phone not only answered the questions I had, but asked me for the tracking number and confirmed that my package was out for delivery today. It may seem a small thing, but when someone provides service over and beyond your request, well that's impressive. read more

The only saving grace of this post office (on the customer service end) is Hasan, the only employee I have repeatedly encountered who seems to actually give a damn. There is no reason I should still be at a post office over an hour after they close. I stopped by after work yesterday and there was a massive line, but that didn't bother me, so I waited patiently. From then until 5pm (closing) I watched as customer after customer left. Then I watched the woman at the window leave. No "sorry we're closed" or "someone else will be out shortly to finish helping everyone" (the were still about a dozen customers). It wasn't until nearly 30 minutes later when a fellow customer had to hold down the bell for several minutes that the station manager FINALLY walked out (he had ignored all previous bell rings), and he and Hasan (mostly Hasan) finally helped everyone. Very disappointing experience and they still can't find my package. read more

Unfortunately this is my neighborhood post office and it his horrible. My guess is the mail person has trouble reading because they are constantly putting our mail in the wrong mail box. Also when we moved in they had the front door code to my building because their mail key hadn't been installed yet. That was a year ago and we are still getting mail with our FRONT DOOR CODE WRITTEN ON IT. I've filed a complaint with the postal service yet it still happens. Lastly today a package that should have been left in my door which they have the key to was in fact not left and they left a note to reschedule... Called the location probably 10 times yet nobody bothers to answer the phone. Oh and they close at 5 so good luck getting there after work... read more

I bought staff over the internet, and usually they send my orders via UPS, I was very satisfied. this time they decided to use USPS. First thing they don't have a tracking online, not convenient, then they deliver while I am not home, next day couldn't go and pick my order, so I called and asked them to redeliver, if possible in the morning, next day I waited and nothing arrived. the next day was a Saturday when I called they said it wasn't noted that I asked for redelivery, so I asked them to do it for Monday, and if they can make it for the morning, he said no, we can't make it for a precise hour, I asked him to leave it in the mailroom, he didn't even listen to what I was saying and said no. On Monday, I waited, and waited, the truck stopped in front of my house around 12pm, I was at the door and he just left without leaving my package. He drove again by my house around 4:30 and still no package, I called again and they told me to wait. this is unprofessional, you shop online to have time to do other things, no to be stuck at home waiting for the delivery. I will not use them again, read more

I always come here to drop packages off for my mail order business and the employees are generally super nice. Today I waited for 15 minutes and then the woman proceeded to be super rude and passive aggressive to me. I come here all the time, put my bag in the window, they empty it and give it back. This woman rudely said, "uh, you can take them out of the bag?" So I did, saying "oh ok sometimes they want me to leave it in because it's easier". I wanted to wait until they were physically beyond the window since there was a line of 5 people and I didn't want them unattended. While she was helping the person behind me she yelled at me that if I wanted them scanned I had to go to the different post office. I said, "no, I just want to make sure they make it in" but she was already ignoring me and on to the next. Just so dismissive, passive aggressive and rude! read more

Try to avoid this post office if possible! There is ALWAYS a line, I've tried going at different times and it doesn't seem to matter. I live in the area, so when i run out of stamps, this is my closest option. I wish they had a stamp machine, that would make things much better. But instead, I have to wait in line for at least 15-20 minutes. They just never seem to have enough people working, usually just 2 at a time. But the employees are usually friendly and efficient, so once you get to the head of the line, it won't take long. read more

Avoid this post office they will overcharge you due to their incompetence. I was trying today to mail a parcel to the UK. The post office clerk mistook the abbreviation for the United Kingdom as the Ukraine and it wasn't until I noticed the huge price hike that I realized just how clueless the staff were. Sad. Beware and go elsewhere. read more

I assume everyone here is writing about the post office at 20th and Fairmount and not the one at 900 N. 19th where you take your missed delivery slips to pick up packages. The post office on Fairmount is brutal. In addition to the usual mix of disinterested employees - the type who go on break or carry on a meaningless conversation with a coworker when the line stretches to the door - there is one dude who is either on serious meds or smoking powerful rock. Some days he's coherent and just slow with his work. On bad days, I've literally spent 10 minutes trying to buy a book of stamps while he stands there frozen and half asleep. He has a nice disposition when he's not catatonic but I've been scared for him more than once. The 19th Street location is hit or miss in terms of personalities but they seem to run a good operation. I have no idea how they justify operating out of such a massive building. I'm guessing it's a hub of some sort. They do have one of the most helpful employees I've ever encountered in the city. His name is Tim and he's the one you want to speak to if your package goes missing or you want a call back to fix a problem. I've had to deal with him a handful of times since I moved to Fairmount and he's always been unfailingly polite and helpful. read more

Worst Post Office I have ever had the privilege of getting deliveries from. Packages that can't be found are redelivered. Mail comes at 8:00pm some tomes after holiday weekend you can be sure to get three days worth of bulk mail. Slips are left without attempts to ring door bell? Have had packages returned three days after getting a notice that stated they would be held for 10 days. read more