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    US Post Office

    3.4 (101 reviews)
    Open 9:00 am - 4:30 pm

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    Kym T.

    I absolutely loved being able to mail my Littles AKA grandkids, postcards from the first U.S. post office! It was established in 1775 and was operated by Benjamin Franklin. Back in the day, the postmark was his signature. Today they roll it on with an ink stamp, which I thought was very cool. Located on Market Street, it was a quick but very enjoyable stop. Recommended!

    michael a.

    This is the first us post office opened by Benjamin Franklin. It's pretty cool it has a free mini museum in it of artifacts. Plus anything you mailed here the postal employees will hand cancel your stamp using Postmaster Benjamin Franklin's cancellation - "B. Free Franklin. Which is pretty cool if you're a history fan. The clerk wasn't exactly nice and seemed a bit annoyed I took her away from her cellphone call but I was in and out pretty quick. If you're in the area it's worth checking out

    Jac B.

    Come here to have a lovely lady hand-stamp your postcards with Ben Franklin's signature stamp canceller. Although I thought it was Tommy J. When I wrote the postcard. Oh well. Can't speak to its merits as a full-service post office but it's certainly nice for this.

    B Free post office
    Arlene M.

    This is the original post office founded by Ben Franklin himself. People come here to get the Ben Free postmark when mailing their cards and letters. By no means is it a full service post office. I liked looking at the historical items when we came in but was a bit disappointed to learn they don't sell post cards here. The counter lady directed me to the Ben Franklin museum gift shop in back a ways down to get some post cards. Off I went to pick out a few and scribble a fast note to my friends not to throw out the post cards because of the the postmark. Back I went but I had to again enter through the front of the building and not the backdoor where I had left. Oh well, I paid for the stamps and watched the lady put the postmarks on them. She then took a few pictures of me "mailing" the cards in the bin. Nope she doesn't take them. Remember this is a special post office. You can get your basics here but for full services go to a regular post office. Located in Independence hall galleries run by the national parks, you can find parking on an off street of in one of the pay parking garages.

    Ellen L.

    this was a super cool post office! we were told that this is a historical post office, the one where ben franklin was postmaster in the late 1700s! it actually still retains quite a bit of 18th century charm and has statues of dr. franklin and some info plaques with history. only 1 person works there in present day so the hours are little more limited and you might have to wait a bit but this is very charming...most likely i've never seen such a small post office! we were advised to come here, mail out a postcard so we could have the original cancelation stamp, something you won't see at any other post office! it was actually pretty cool, and so i decided to mail one back home to myself and get another stamp as a souvenir. located just off market street at the northern end of franklin court where you'll find many more historical artifacts dedicated to benjamin franklin.

    Briana H.

    Y-I-K-E-S! This was some of the worst customer service I've ever experienced. After trying both doors and struggling to get in (surely they would've seen me?) I managed to get inside when someone opened up the door to walk out. I entered ready with my postcard to be stamped as I had read online about this post office being historical and having a special stamp. I asked the woman working -who was either having a bad day or just hates her life and job in general- about getting a stamp and she rbf stared at me and gave me an exasperated "yes." I internally was taken aback but carried on getting my stamp. As I was about to leave a chaperone and some students came in, and the chaperone said "we're just on a tour, can you tell us something about this post office?" (which is clearly a tourist attraction?!) to which she deadpan retorted "it's a post office in the US." Again, I cringed inside before exiting. I understand that this is still a functioning post office and not everyone in the industry wants to be a part of the tourism/hospitality industry as well- but please if you can't deliver half decent customer service you should not be working at this location! It was honestly one of the most horrifying customer service experiences I've witnessed.

    Look at all those Charming dolls
    Miche

    I was very very happy to stumble across this wonderful post office! It's America's first! It's actually a real post office. You can mail letters from it and buy stamps. Feel free to walk around the inside. Look around at their collection of dolls. Postal promotions. Enjoy the BEN FRANKLIN statues and the ink pots with a quill. I was really wishing I had my address book with me so I can email a bunch of postcards from this location! Really would like to to come back

    Jessica W.

    A US Post Office AND a lil museum? Awesome! At this location in Old City Philly, you not only can learn about postal history and Ben Franklin in Philadelphia, but you can also buy stamps, mail letters, and do most of the same things that another US Post Office offers. They hand stamp letters, which draws a ton of traffic from people mailing out special things like wedding invitations. There is a limit on how many they will hand stamp per person per day. Many people overlook this spot when they are nearby and need stamps. Instead of walking to 6th and Chestnut, just pop in this location on Market Street. For a bit more history, exit the back door onto Franklin Court. Around this court you can learn more about Ben Franklin from historical markers, archaeological finds, and the Ben Franklin Museum. The staff at this post office are super friendly. Beware, however, that the credit card machine frequently goes "out of service" and they can only accept cash.

    Mailing our wedding invites!
    Lauren M.

    I LOVE that this post office is open until 5:00 on a Saturday! The woman B. that works here on Saturdays is AMAZING! She is so kind and efficient and helpful! We came to hand cancel our wedding invitations. Our calligraphy was slanted so B told us some of our stamps had to be placed in the middle. She qualmed my fears about it and told me she sees all kinds of things and that she has brides come in that are happy, sad, mad, crying, excited, etc. etc. She said putting the stamp in the middle wasn't a big deal and she helped us do all 106 of our envelopes. She simultaneously helped other customers that came in and no one had to wait at all. She was so precise and careful with our wedding invitations that even as anal as I am, I didn't even need to worry about her being sloppy or forgetting any of them. The stamp for the hand canceling is a Benjamin Franklin stamp! We went on the Saturday of Labor Day weekend and our invitations were received by most of our tri-state guests on Tuesday which was super impressive considering they were off on Monday for the holiday. The one thing I was upset about was that they didn't have the wedding stamps for 2 oz envelopes so I got stuck with butterflies. I don't know if they were just out of them or if they don't carry them at all but it doesn't make any sense to me that they wouldn't have them when they get that many people coming in to hand cancel wedding invitations. My local post office has a bigger stamp collection. It was disappointing but we wanted to mail them out that day so we were NOT leaving to get the love stamps somewhere else and then coming back. B assured me that our guests didn't care, anyway. Lol. I let it go. The building itself is old and draws a lot of visitors taking pictures and wandering around checking things out. It's centrally located in old city and is just a quick walk if you park on Front Street.

    B H.

    Stopped in to see the post office while walking around the historical sites. It is still a working post office and was our country's first post office. Very interesting to see it. Ben Franklin was America's first postmaster, He was appointed in 1775, that is, before the United States became independent.

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    1 month ago

    They don't accept packages! Kind of stupid being the postal service and all. Perhaps you should start idk accepting packages

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    Not open at 3:00pm on a Wednesday. So unprofessional. No one should go here for actual postal needs.

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Tina Beckham and Tony Q were both extremely helpful, efficient, and nice.

    Mentioned in 5 reviews

    Read more highlights

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    What else can be said that hasn't already? The post office has been struggling forever and in the…read morecity its always worse than you figure. Yes, the lines are definitely long, not because its the city, because its chronically understaffed. Speaking of staff, it seems who they have working there are textbook definition of resigned. Otherwise its USPO- the prices and service are what you would expect any other location. I try to avoid this specific spot but due to proximity, having been around the area forever, I'm always stuck stopping by and burning my time.

    Honestly I have had several terrible experiences at this post office (mostly with one specific…read morewindow clerk who I have now witnessed behaving rudely to several other unsuspecting customers as well) but it is the closest one to my workplace so I just brave it. The lines can be long at certain times of day which I just accept now, but that particular employee always says a package cannot be sent out if more than a day from the date mentioned on the shipping label. The issue is if you sell on eBay, Poshmark, Mercari, and other sites, the shipping labels are often created for you when someone purchases an item, so you have minimal control over what date shows up on the label - you are allowed several days to ship out the item per policy on those sites. I have sent out 1,000+ packages over the past few years via several different post offices in NJ and now here in Philly and NEVER heard this until I arrived at this particular USPS. The other post offices in the area have never mentioned this policy either. Also saw this employee yelling at a lady who was visiting from Europe since she was looking at the gift card display which was placed past the "wait here" line - the lady apologized, mentioning she was not from the states and didn't realize the rules. This employee then went on to sarcastically and patronizingly ask her "what, you don't know what a gift card is? You don't have those in your country?" The look on that poor lady's face - all she wanted to do was mail something out. Anyway, awful experience here unfortunately. The one at 720 Arch St has been much more pleasant and is open slightly later too! The one in the subway station by city hall is rarely open on time based on their stated business hours and often closed early so it's hit or miss.

    US Post Office - Sign saying they'll be back at 2pm.... It's 2:15pm and still no one is here

    US Post Office

    (24 reviews)

    Not enough people working there to begin with…read more It was closed today with no sign on door or notice on line. If it was the snow - I guess neither rain no snow nor gloom of night will keep them from their appointed rounds no longer is valid! They should at least let people know that it's closed before hauling all their packages there in the freezing cold. Unacceptable.

    The 615 Chestnut Street postal service is a total disaster, and every terrible review is spot on…read more The female employees here couldn't care less about doing their jobs. They sit around chatting, talking personal calls and acting like basic customer service is some outrageous inconvenience. Turning away paying customers seems to be their favorite hobby. Honestly, it's impressive how consistently useless they manage to be. It's no wonder people want to sell off the postal service. This is what happens when you put a bunch of lazy, unqualified people in positions they have no business holding. These employees shouldn't just lose their jobs, they DESERVE to. They're leeching off taxpayers while putting in less effort than a broken vending machine. No one's going to feel bad when they finally get shown the door. The sooner this place is gutted and taken over by people who actually understand what "work" means, the better. These slackers can go back to doing what they do best, standing around, wasting time and hoping nobody notices. Spoiler Alert: we noticed!!

    US Post Office

    US Post Office

    (26 reviews)

    Penn Center, Logan Square, Art Museum District

    Short Version: They stayed on the phone with me for about an hour to figure out what happened to my…read morelost package! A friend of mine mailed me a package from this location but lost her receipt, and with it, the tracking number. It should have been delivered to me weeks ago, but we had no way of knowing what happened to it. So I gave them a call (from Boston) and explained the situation. Bonnie Brown, the supervisor, was extremely helpful and even cut short her lunch break to deal with my problem. She even waited on hold while I talked to my friend on the other line to obtain information (time the package was mailed, last 4 digits of her card, etc). Once she realized that the package still hadn't left a USPS shipping center, she even encouraged us to file a complaint with the customer's affairs department. Thank goodness she was on duty!! I'm taking away a star because I wouldn't be writing this review if it wasn't for my misplaced package in the first place!

    This has to be the absolute worst Post Office I've ever been to. The sign says they open at 8:00am…read moreMon-Fri. Got there at 8:02am on a Wednesday, doors weren't open. I waited a few minutes to see if any workers would open the store. At 8:08am, I saw a women opening the doors while holding a conversation on her phone. There was one man in front of me in line. The way she talk to him in such a condescending, rude manner. I was in disbelief. The level of customer service is set in hell. Not to mention that she was still talking on the phone throughout my entire transaction as well. Then I'm listening to her conversation as she's complaining about the previous customer in front of me to the person on the phone. I will never go back there again and I don't recommend anyone else do either. If I could give a 0 star rating I would but this platform won't let me.

    US Post Office - postoffices - Updated May 2026

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