I really enjoy going to this FedEx store to ship my packages and for whatever else I need, the…read morestaff is friendly and well-trained. Everything is organized and everyone knows what they're doing.

Staff is ultimately helpful but generally abrasive and unfriendly. They look pissed to be there…read more Tracking number was on my phone. Salesman grabbed it out of. Y ha de without asking, came back and just said "not here". I had to ask for him to track it down which he did reluctantly.

This has become one of my go- to spots in KOP. Nothing is too big or too small, VERY affordable,…read moreand avoids the craziness and unrealistic hours of the post office. I've been back over a dozen times, and am still amazed. The owners are FANTASTIC, and always pack protectively, and ship efficiently. I recently shipped some leather upholstered cardboard that is used for door cards on old BMW's (very fragile), and they created a custom box which saved me over 40$ on shipping because of more favorable dimensions.

Nicest people ever. I feel happy going here! Thanks for making it a positive experience running…read moreerrands.

The staff has always been more than helpful. They are pleasant and welcoming. When I can't work…read morefind the return codes on my phone they are helpful and understanding. I appreciate the quality of service I have gotten continuously. I am a frequent customer and find I'm in and out quickly. Being personable is not a job requirement. But it certainly is a bonus for the customer. Having to deal with difficult people and situations on a daily basis would make me crazy. And the customer is not always right. The company policies might be frustrating but an employee can't change them.

$5 to print a UPS label. $5??? That was half the price of the actual next day shipping. Also…read moreexperienced a similar issue with overcharging for tape when I needed just a small piece. These guys don't understand the ill will and bad customer experience it creates. I try avoiding this store.

Friendly proficient staff! Pat saved the day! Thanks for your help getting our materials printed so…read morequickly... even though I'm a Cowboy's fan. Convenient location too, just off DeKalb Pike by Target.

Uh-oh - emergency happened and I needed something printed fast. I'm talking same day, a few hours…read morelater, I needed it in hand - on a Saturday... I called a few places and Fed-Ex was confident they could print my product and have it to me before closing time. And they delivered! (ok, pun intended :). Submitted the graphic was as easy as emailing. The only thing I wished would have been better was if they would have emailed me back or called me to confirm receipt of it and that they were working on it. I also didn't receive a proof - but that may have been due to the turnaround time. All in all, for a quick print - they came through. Thanks!

Would give 0 out of 5 if possible. Was overseas but home for 3rd delivery. I was not even phoned…read moreabout it though I saw van. Driver left in a hurry. They returned my packages to sender. Doreen assured me it would be sent the next day then told me she did not know where package was! Driver didn't even come up to my apartment unit saying it's my complex rule which is not true. They are not even aware of notifications on their system..Fedex is soooooo much better. Deplorable customer service

Really great team of employees here. They are friendly, helpful, and efficient with all shipping…read moreneeds, even when you can tell they're very busy (with packages stacked to the sky). My only complaint is with UPS corporate making it hard / expensive to print documents. USB devices are the cheapest path, but that's so 2012! UPS charges a fortune to email documents to print or print from their PC. I recommend the FedEx on Lancaster for all printing needs.

Stan was very professional and helpful! He seemed to really enjoy his job. You'd get more reviews…read moreif you didn't have to type 85 characters

Jake at Paoli UPS was so helpful today!! He is always great, but went above and beyond today. This…read morestore is excellent, they are polite and take care of whatever you need so quickly! I live close, but would drive 10 extra miles for such good service.

Workers are extremely nice and helpful and they work quick. Environment is nice, clean and overall…read morea great experience 10/10 every time.

Boy, do I have a lot of great things to say! First off, I'm struggling with a large package that I…read moream walking across the parking lot when a gentleman stops me with a backpack has no explanation for me except let me handle this for you. Miss your struggling. I hand it to him. I'm not sure if he's a patron, or he works for UPS but he handles this package so nicely, excuses himself past customers in line walks behind the desk. When I realize he works there I smiled and said oh my God thank you so much. He weighs this measures this for me and assist me Quickly and efficiently and not to go into great detail but let's just put it like this, he didn't have to help me the way he did but he went above and beyond to assist and help me get some thing that's been very stressful for me out in the mail! Not only did I walk out, smiling and thankful, but I am coming back with two other additional packages just like the first where I'm gonna make sure I do my business with UPS. Thanks so much to your team Member MARK, at the UPS store on Butler Pike in Conshohocken, Pennsylvania.

My sister and I needed passport photos and some documents notarized. We made an appt for Saturday…read moreafternoon; it was the Saturday after Christmas. As you might guess, the place was BUSY, with people sending returns of gifts or picking up packages; one reason why this review is 5 stars is the store had enough staff working that they were able to provide quick, efficient service to the patrons that came in to use delivery or return options, or pickup their mail and packages that had been delivered to their UPS mailbox. That meant that the UPS rep who took our passport pics and processed the documents for the notary services was able to give us his full attention for the 20-30 minutes it took for us to get everything taken care of. Again: HUGE plus and a big indication that customer service was obviously a priority that one worker was able to devote his time and attention to what we needed on a busy post-holiday weekend. And we never felt rushed. Rashod Doyle was the gentleman who helped us. He was meticulous, patient, and took little extra steps that he didn't have to, in order to help ensure our documents would be ready to go for "official" review and (fingers crossed) approval. Rashod went out of his way to explain what he was doing with every step of the notary process so that we understood and felt confident with the care and attention he demonstrated. We had been somewhat apprehensive about the process, but Rashod really made it "stress free". So a huge kudos and thanks to Rashod and the staff for making everything seamless and easy.

Do NOT get your passport picture taken here. Mine was rejected for TWO reasons, had to go back to…read morethe store. I had the email that had the picture attached, but they wouldn't give me my money back.

Horrible layout and several of the employees have no idea about customer service. Perhaps they are…read morenew, but they don't even know the basics about helping people who've been waiting in line the longest. Difficult to get into and out of--the only way out is through the checkout registers. No sign for Amazon returns.

I was so out of my comfort zone when I went inside to make copies & send faxes. I had no idea how…read moreto accomplish this task & was feeling somewhat anxious. Another patron sled if she was able to offer assistance but found we were both stumped with the process of choosing correct settings to fax the items. I asked the female counter person to assist & she was very helpful, providing step by step guidance. The atmosphere is very business and it gets crowded but everyone was very pleasant & patient although everything moves rather quickly. I would most definitely recommend this business for anyone that would like to use business services at all.

Five - Star customer service today from Dave. I had a framed project to ship and was worried about…read morepacking it to arrive safely in NY without broken glass. Dave examined it and assured me they had just the right box and packing supplies for it. (He even gave me his tape dispenser in case my little scotch tape didn't hold the gift wrap over the bulky item). I took my project to a side table and gift-wrapped it, and then handed it over to Dave. It is on its way to NY, wrapped with care. I'm afraid I caused quite a delay to other customers, but amazingly no one grumbled, and Dave was unfailingly polite to everyone. I will definitely use this store again. Thanks Dave!

The absolute best. Mel is beyond helpful and frankly has become like a friend. I'm in this location…read moreoften for my small business and the entire team is helpful beyond words. They really care about what they are delivering and go the extra mile to find best cost effective solutions for whatever I need. I would not create, print or copy anywhere else. So happy to have a small business service provider understand and value of connections and listening to solve any of my businesses needs. I've actually shared this store with others outside of the area as even with the cost of shipping for them, this FedEx provides A+++ service. Thank you to the manager Melanie and the entire team.