The staff has always been more than helpful. They are pleasant and welcoming. When I can't work find the return codes on my phone they are helpful and understanding. I appreciate the quality of service I have gotten continuously. I am a frequent customer and find I'm in and out quickly. Being personable is not a job requirement. But it certainly is a bonus for the customer. Having to deal with difficult people and situations on a daily basis would make me crazy. And the customer is not always right. The company policies might be frustrating but an employee can't change them. read more

$5 to print a UPS label. $5??? That was half the price of the actual next day shipping. Also experienced a similar issue with overcharging for tape when I needed just a small piece. These guys don't understand the ill will and bad customer experience it creates. I try avoiding this store. read more

Denise was very helpful, assisting in using the printer, while also helping multiple other customers at the same time.

Love this place for amazon returns! So simple! Don't even have to box it up! Altho I usually do. Just complete the return process on amazon and show your return UPC at the store. They scan it for you. Don't ship to many packages otherwise, but on the rare occasion i do I come here as well. Masks on here, hand sanitizer at the desk. Stop by UpRyes after and grab a bite. read more

Useless, horrible service. Came to drop of Amazon return because it stated no label and no BOX necessary. Get to the store woman walks up to the front and I tell her I'm dropping off and have a code. She Immediately tells me I need a box and won't scan the code, I tell he I specifically chose this option so I wouldn't need a box or label, she proceeds to argue that I do, instead of scanning the code. I just grabbed my item and left, beyond irritating after a long work day. read more

If I could give it zero Stars I would. The woman at the counter refused to create a shipping label because "I can't ship anything right now because we close in 10 minutes and I need to close down my register" You are either open or you are closed. You've got 10 minutes to create one label. How the hell hard is that?? Do your job read more

I will NEVER PATRONIZE this store/location again!!! I had to send a fax...30 pages. The process took 20 minutes on their ancient machine....then they tell me that the fee is $37.75!!??!?! I was speechless for a minute. The two employees did not seem to care about my dismay, they would only say that that was their per page fee? I could have driven my paperwork to the recipient faster than their machine took to send the fax or sent it overnight. I have been a steady loyal customer to this franchise. Never again !! Blatant rip off The cost of a phone call , literally GREED/PRICE GOUGING ! read more

Terrible customer service. I've had them try to charge me $3 for ten inches of tape before. When I expressed frustration with that, the employee said they "barely get paid" for shipping packages anyway. Okay? So... why are you in this business? Now I am waiting outside while the employee inside talks on the phone. The door is locked with a sign on it saying "back in 10 minutes," but I've been waiting for 15. When I knock she just angrily gestures to the sign. Don't come here if you expect to be treated like an actual valued customer. read more

The UPS Store - Shipping Centers Near Me - Bryn Mawr, Pennsylvania

terrible service! Do not go to this UPS store! I walked in with one package to be sent at 4:55 and the person behind the counter told me to leave because her register was closed. The computer was on and everything was functioning fine. When I asked her why she could not ship my package she simply told me to leave because she does not take any more packages th at require payment when she needs to close the store. Unbelievable! No I'm sorry or any kind statements, she just rolled her eyes at me and told me too bad. there were still 5 minutes that the store was open. I had one small package and it was all sealed with label and ready to go. Just terrible! Them when I stepped out she locked the door and it wasn't even 5:00 yet! read more

They are so friendly and helpful! Always a pleasure to go there. I much prefer UPS vs USPS!

The employees at this location go above and beyond to help! I had to go return an Amazon package and they were really friendly and professional. I would highly recommend this location. read more

I have used this UPS store frequently, but will soon be consciously trying to ship by FedEx and the U.S. Postal Service - here's why.... I went by the store yesterday to drop off a return item with a prepaid, printed label. I had left the box unsealed in case the UPS store wanted to look at the packing or contents, and was told that to send I would have to pay a $3 "taping fee" or buy a roll of overpriced tape. I went home and taped it - it took exactly 14" of package tape. At the rate the UPS store wanted to charge, that would have meant a normal roll of packing tape would have been in excess of $40. Seriously, guys? what happened to the idea of customer service? Stupid decision on the part of whoever owns this store, and is making me decide to elsewhere when I can. read more

The staff here are really nice and professional. The store offers all the UPS services, of course, but the interior itself is more personalized with a local touch. The area has a reasonable-sized parking lot. Other nearby businesses include banks, post office, library, pharmacy, deli, restaurant, and other stores. It's right next to the Bryn Mawr regional rail station, so that's wonderful! read more

Everything went smoothly when I shipped 13 boxes of books on a Friday afternoon. Aon was helpful, patient and quick. Thank you!

I came here to get a letter certified during lunch time. Parking was easy to find and the line wasn't long which was nice considering prime time at lunch. The lady who helped me wasn't mean but also wasn't friendly and didn't bother to smile. She was able to provide me with the information that I needed to complete my purchase which is good. This is a smaller post office so the selection of greeting cards and other shipping supplies was somewhat limited. Overall coming here got the job done and I was able to come in and out within a decent amount of time. read more

Brought in 15 boxes going all over the states. Aon helped me carry them in and was super helpful in managing the shipments. Excellent customer service. read more

I visit this store frequently and the customer service is excellent! I am always welcome with a smile and everyone is eager to help. I've seen other reviews about people complaining about being charged an additional fee for tape. I initially had the same complaint, however, Jordan explained the reasoning to me, and I understood. He was respectful and polite. An additional fee for doing additional work, make perfect sense. Thanks for all of your help guys! read more

The worst experience ever! I went in with a package to return to Amazon and to pick up a package and Jared was by far the most unprofessional person I have ever encountered in ANY transaction. He barked at me for not having a box - when Amazon's directions said it did not need a box - and I would happily have paid for one. Then when I asked for my package that was being held he told me there wasn't one and when I disputed that and said I had two confirmation emails stating it had arrived at UPS Bryn Mawr he had a hissy fit and went into the back of the store where he proceeded to call me names - when I asked if he was talking about me he said he was telling a co worker. When I said I was going to let the management know he said go ahead they aren't going to do anything. And, upon speaking with the regional manager she said she was NOT going to do anything about his poor behavior. There are LOTS of other UPS stores and they are franchises so perhaps find one where they value your business and their employees are not rude! read more

This store is terrible. They've lost two of our packages. For one of the lost packages the investigation was closed because the store never provided package details. I had to call the national UPS number to get an update, discover this issue, then provide the package details. When I followed up a few weeks later I was told the store had been given updates about my package that were never communicated to me. DO NOT GO HERE. They are disorganized and not properly staffed and not helpful. read more

In a word, this place sucks. Rude and slow employees. One employee simply walked away in the middle of a transaction because she couldn't spell. They tried to charge me $18 for a cardboard box. They said its policy if they tape the box shut. Go to the post office, go to FedEx but DO NOT go here. read more

I loved my experience here UNTIL my package was received. I sent my sister 6 cupcakes and when she got them, there was only 5!!! And the empty wrapper was left in the tupperware ... it's a damn shame they got to enjoy one. read more

First off, the staff have always been super nice and extremely helpful in answering all my questions when I'm there. My main issue is with the pricing. It always seems really expensive when mailing packages through them. I'll stick with the post office, even though the staff there are miserable and barely crack a smile, and the lines are long and agonizingly slow....because I'm super cheap and will do just about anything to save a buck. I only go to the UPS Store when I absolutely have to. read more

Terrible customer service. i called in there to check on my package Jim was so rude. His excuse: the store is very busy so i am going to have to call you back sometime. when i mentioned this is my 4th call, his answer: talk to my supervisor...i hope his supervisor knows how to check yelp and how their employees are attending calls. Avoid this store. read more

Paid for next day air and got three day delivery. UPS takes no responsibility for stores and stores don't take responsibility for UPS. Clerks are great as long as you don't hold them accountable. Stick with USPS or FedEx. read more

I have been to this store a few times in the past couple of months. The dudes that work here are super friendly and always greet me with a "Hey, how are you doing?" before I'm even through the door. When I have called, they are extremely helpful and never seem bothered for the interruption to their day. As far as price points go, they seem reasonable and I have actually seen them refer a customer to a cheaper solution to her shipping needs. All in all: good people, good store. read more

would not recommend using this store they opened my box that I was shipping after I had spent much time double boxing and taping the item there was nothing illegal in the box they are not customer friendly in any manner they are also not a ups store they are an affiliate which causes issues and higher cost buyer beware read more