Boy, do I have a lot of great things to say! First off, I'm struggling with a large package that I am walking across the parking lot when a gentleman stops me with a backpack has no explanation for me except let me handle this for you. Miss your struggling. I hand it to him. I'm not sure if he's a patron, or he works for UPS but he handles this package so nicely, excuses himself past customers in line walks behind the desk. When I realize he works there I smiled and said oh my God thank you so much. He weighs this measures this for me and assist me Quickly and efficiently and not to go into great detail but let's just put it like this, he didn't have to help me the way he did but he went above and beyond to assist and help me get some thing that's been very stressful for me out in the mail! Not only did I walk out, smiling and thankful, but I am coming back with two other additional packages just like the first where I'm gonna make sure I do my business with UPS. Thanks so much to your team Member MARK, at the UPS store on Butler Pike in Conshohocken, Pennsylvania. read more

The UPS Store - Timestamp and location of the place where I am referencing. Five star review for this UPS location. - Shipping Centers Near Me - Conshohocken, Pennsylvania

My mom and I came in here and John was awesome at helping us shred years worth of papers from her home. Highly recommend!

The staff here is excellent. They are friendly, work hard, and really know their stuff. Given how busy the store is, you would think that the guys who work there might be overwhelmed with work, but they always seem to be friendly and treat each customer with respect. I would be hard-pressed to come up with another store with such amazing employees. As an example of what I am talking about, I once sent a package and forgot to include a small item in it. They went through all their boxes, found mine, and inserted the trinket into the package going to my son at college. The store is extremely well run. I can't imagine ever going to another UPS store. I'm spoiled. read more

Good staff. Thinking ahead to possible issues in line and making all feel noticed.

I visited this store today and was greeted and assisted by a lovely gentleman named Todd who helped me save money and ship my item in a timely, affordable method. Unfortunately, while I was there, his counterpart at the desk was being unfairly/unjustifiably berated by a rude patron. Both employees handled the situation with respect and patience, despite the way she was speaking to them. I will happily continue to give them my business, kudos to them for their professionalism. read more

I was able to quickly ship my two packages yesterday, but that's not what this review is about. It's about customer service. A few weeks ago, I bought a new phone. It's an expensive phone. It's a lovely phone. It's a phone I've wanted for a while but couldn't afford. My phone was on the UPS Store counter while I looked up the two addresses I needed to ship to. When I was finished, I went to my car, sat down in the driver's seat, and attempted to plug in my phone, only I couldn't find it anywhere. Panicked and late to get back to the office for a meeting, I ran back into the UPS Store and looked everywhere. The guy behind the counter -- I wish I knew his name! -- helped me look, even went so far as to re-open one of the packages I dropped off to make sure my phone didn't accidentally end up in it. No luck. But he went even further to help: He used his iPhone to find my iPhone, and went with me to my car. Eventually we both heard it pinging, but I still couldn't find it. He found it between the drivers seat and the middle console. UPS Store Guy Whose Name I Don't Know, my phone and I thank you for going above and beyond! read more

Incredible service. They attended to my every need and despite a busy holiday season they got me in and out of the store with a great mood and in great time. I'll definetly be using this store in the future!! read more

I stopped by this UPS for a quick scanning job that I needed to get done. For being lunch time, I thought that it would be more crowded but there were only two other people in the center. The workers were quick and tending to all of us rather than making us wait for one another. I took away a star because they charged me $2.50 to scan one item to my gmail account. Being that I did everything myself and they did not assist in any way, I thought that was a bit ridiculous in price. $1 seems more reasonable. read more

This store is a dumpster fire. I made an appointment on a Friday for notary services on a Saturday. When I got to the store they told me they don't have notary services on the weekend. They knew I was coming and were waiting for me at the door when I got there to turn me away. 1.) If you don't provide the service on a weekend why was I able to book it? Other UPS stores had this service blocked out. 2.) The store had my contact information including email and telephone number. If the service wasn't available why didn't anyone call me to let me know? I drove there for no reason but a simple phone call could have avoided that. I will never use this location. Extremely unprofessional and inconsiderate. read more

Came in a few months ago to drop off a small pre-labeled Priority Mail parcel. The clerk says, "You're looking for USPS, not UPS." When I pressed him that I was pretty sure he could take it, seeing as they sell, ship, and receive on behalf of the U.S. Postal Service, he replied "It's all full." Not sure what that's supposed to mean, but by all means, why don't I go out of my way to visit the post office (yay!) on my lunch break because you can't be bothered to set a package on a pile. Creep. My advice: choose another UPS Store location. There are better ones nearby. read more

This store and its' employees are outstanding! I went in to copy several legal documents and the employee who helped me - (why didn't I get his name ?!?!) copied all of it for me. He was so patient while I unstapled and put things back together. Also - it was so inexpensive! I have been to this store to return packages, not ever realizing the other wonderful services they provide. I'll be back next week for shredding! read more

Very fast and friendly service. I literally spend more time parking my car than I do inside. These guys are very friendly and unbelievably fast at what they do. I have had to ship packages and have documents notarized and I am shocked how quickly I am on my way. The prices can't be beaten either. I have tried a few notaries in the area and these guys have the best prices. I am truly shocked by the other reviews here. I feel the many satisfied customers don't review on yelp, just the few upset ones. read more

I went over to the UPS store today to get an estimate on some boxes I'm going to be shipping for my cross country move. Aaron was not only extremely helpful in giving me an estimate cost, but he was nice, courteous and professional. He even helped me carry my boxes back to my car. Moving can be stressful and because of Aaron's help I feel much more at ease about shipping my stuff out. I will definitely make sure Aaron is working when I am ready to ship my boxes out in a few weeks! read more

I have been to this store several times now and I can't say enough good things about the service I received! Nothing is ever too much to ask! Thank you for all the help you are always willing to give! You deserve a best of Conshy!! read more

This is the WORST store with poor customer service and poor management. I went in on a Saturday at 12, please explain why only one computer was working ? How does that make sense? It it clear they are short staffed, again why on a Saturday ? No one thought about that. The worst part is the manager with the long white hair could care less. Save yourself the trouble and drive to another location or USPS. Yes I said it USPS going there would be better than this store. I would give negative stars if possible read more

Went to this store to quick print a document I needed. The internet connectivity was down, I was unable to print on my own so the clerk offered to help with my printing needs. After several failed attempts of printing off incorrect document, cutting off half of the information on each page, and the printer cartridge running out of ink, I had to leave because I was pressed on time. What is the point of considering yourself a "Printing and Shipping business" if you are unable to print a simple document or have any working printers. Frustrated with my experience here. read more

This was my first time stopping in at this UPS store. For the next two weeks, it will certainly be my last as well. I will never set foot in here again until the ownership of this store has fully transitioned. The man that everyone is complaining about in the reviews below is most definitely just as horrible as everyone made him out to be. I stopped in to just drop off two packages... one for UPS and one for USPS. Yes, I do realize I'm at the UPS store, but I've also learned within the past two years that UPS also takes USPS mail / packages. I didn't think this store would be any different... and the tall man that was at the front today with the grey curly hair, glasses, and blue collared shirt was BEYOND the RUDEST person I have EVER come across. I told this guy that the Manayunk location always takes my USPS items, and he quickly snapped back and said "WELL WE DON'T. WHY DON'T YOU GO UP THE STREET AND GO TO THE POST OFFICE." I was quick to tell him how rude he was and how there are much better ways to communicate with people. Faaack you, Mr. I hate to stoop down to his level, but I was shocked as to how disrespectful and angry he was. I was so heated from my interaction with him that I walked out of the store with my package and called that UPS store again and asked for the manager --- luckily, a nice young gentleman picked up and said he was the new manager and that they are in the process of transitioning to new ownership... (THANK GOD, clearly, UPS is finally listening). He told me to go ahead and come back, and I went ahead and told him the story. He kept apologizing and said he doesn't even know why this guy said that, etc... and that they do take the USPS packages (and he is going to make it a point to do it moving forward). Very nice guy with good customer service (the way an owner should be!) - I feel so bad for the mess he has to clean up with everyone having such terrible experiences..... Once this place has transitioned to the new owner, I'll update my review... but until that scrooge is there, I'm keeping it at 1. read more

Went in to mail a document to NYC - needed it to arrive by end of next day. I had checked the UPS website and it said there was a guaranteed ground option for $8.65. Store owner quoted me 2 air options before he rattled off 2 air prices and times so fast I could barely understand him. when I asked about the ground option, which he didn't mention, he said that wasn't a guaranteed option, even if the website said it was. Taking groupd out of the picture, the least expensive UPS option for guaranteed next day delivery was $22. He was so rude and nasty that I decided to go to the post office, where it cost me ~$16. The owner called me an idial as I walked out. Actually I was pretty smart to not spend an extra $6 over the post office for the exact same service. and since the website says the ground option was guaranteed for my delivery, the owner shouldn't have contradicted the website. read more

Don't ever go to this UPS store! :( I had such a difficult time getting reimbursed for my computer, which they packed and I paid extra insurance to guarantee it's safe delivery. It arrived damaged as if it had been sitting in water and then hit with a sledge hammer! They were rude and insisted on tons of paperwork. I finally had to contact a corporate office and submit pictures before my claim could go through, and that took nearly 4 months!! :( Go to the UPS store in East Norriton or the one in Staples. Much nicer people and your package will arrive on time and not damaged. read more

Esther K I have used this location for many years to send packages. I have a nothing but excellent service. The staff is helpful and courteous. Be nice to people and they are nice back to you ! read more

Absolutely terrible customer service. Employee angrily complained when I brought in my package about everyone waiting until the last minute to mail packages. I hope I never have to mail another packagen from there. read more

The man on the phone Will, yelled at me within 15 seconds after he answered the call. I had a letter notarized and mailed from his store and when I was asking if there was a way for him to locate the transaction, I didn't articulate my question in perfect postal language (apparently the only one he knows how to speak and expects us all to know) and this set him off. I asked him if he was really yelling at me within fifteen seconds of talking with me and he confirmed he was and rudely interrupted me when I tried to ask him if we could track the lost letter. If this isn't his store or he doesn't have family ties to the owner, how does this employee still have a job? This is Quintessential Disgruntled Postal Worker. Will you are not making America Great Again, suggestion to management: Multiple Choice A.) Fire him before he implodes further and it becomes an innocent customers nightmare. B.) Maybe match his caveman skillset with a back of the house job that has no customer interface, C.) Put him on some medication. read more

This store already has 10+ negative reviews and I surely wish I would have read them before going to this store. I already reported this store to Corporate Headquarters and they will file a formal complaint against this store, however, I do not understand why this man continues to be allowed to operate a UPS Store after all of these negative reviews. Before driving a half hour to this store, I called over and over hoping that they would answer and the phone went directly to voicemail. There was no way to leave a message. The voicemail states to keep trying to call back which is what I did. When I pulled up to the store, the man who I think is named Norman was resting in his chair with his arms above his head with NO ONE in the store. I called from my car while watching and again, he did not get up to answer the phone. When I went into the store to tell him, he was rude to me and shook his head and blew me off. I even tried to call from my phone while he was standing there and he could have cared less. I asked him if he was the manager and he said yes. I asked him who he reported to and he said "What's it to you?" I told him I was going to report him and he sat back down and said "Go ahead, I am afraid!!!" (Sarcastically) I was unable to get his name or his manager's name, so I called the next day hoping to get another person on duty to tell me his name, it had to be him that answered because when I asked him if he was working the night before, he hung up on me! I informed UPS and I will let my friends and family know to stay far away from this store! read more