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    US Post Office

    2.4 (10 reviews)
    Closed 10:00 am - 4:00 pm
    Updated over 3 months ago

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    2 years ago

    Package to Novato goes to Petaluma, they forward to San Francisco making it take that much longer. NOT the first time it has happened.

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    7 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    10 years ago

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    Ask the Community - US Post Office

    US Post Office

    US Post Office

    2.0(5 reviews)
    5.8 mi

    For the most part and over the last 3 years or so I used the Penngrove PO almost exclusively…read morebecause the one in Cotati was abysmal. (Maybe it is better now?) The folks at the Penngrove PO got to know me and were very helpful. I remember adding a positive review here on Yelp for this Penngrove PO may be 2 or 3 years ago and now its gone. Within the last 4 months or there was an "employee change" and things went downhill fast. Rude, dismissive and controlling behaviors that have no place in simple and straightforward transactions. I ship for 2 businesses and do a lot of eBay shipping and media mail for my other business. I really miss the old employees there and I don't know what to do other than try maybe the Rohnert Park or Sebastopol PO.

    I live in Penngrove and run a small business out of my home that requires products to be mailed to…read morecustomers who order online. At one point last year I was mailing 40/50 orders 3 times a week. I was scared of losing packages so I asked for a tracking receipt and would have them scan the packages individually. Yes, very time consuming but I paid the postage and always let customers go in front of me if they arrived needing assistance with while I was there. I had no problem having the attendant stop to help the person behind me and then start scanning my packages again. Eventually the USPS representatives gave me so much push back asking me to do a manifest that I started leaving the packages with them and not asking for a receipt. I would just leave them at the counter. I brought pastries from across the street once as a peace offering but they were relentless. They started telling me I could arrange online for my post master to pick up my items from my house. I packed most of my orders in the middle of the night and the request to have my post master pick up had to be in before then so it didn't work for me. I pride myself still over a year later on shipping everything the next day so dropping off works best even now. With so many rolled eyes and passive aggressive comments I started going to Petaluma. No push back, no hard time, no flack. But today I went back out of convenience with maybe ten packages to the Penngrove USPS. I needed to tape and label 4 of them - it was 4:25 and what do you think my local post office had to say, they close in 3 minutes. Really, well then just let me do my thing in 3 minutes and take the packages. I'm also an RN, I wait on people hand and foot 12 hours a shift. I would never never respond to patients the way this post office responds to paying customers. I'd love to say it's just me, but I've watched them speak and treat other customers just as poorly if not worse. This place needs a whole staff overhaul because they are not welcoming or friendly to the small community.

    Photos
    US Post Office - Back area parking.

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    Back area parking.

    The UPS Store

    The UPS Store

    3.1(85 reviews)
    19.3 mi

    i love the owners & all the magnificent staff @ this ups store!!!!…read more since day one that i have been going to this ups since 2023, the staff have treated me w/such superior, excellence, consideration,, kindness, respect & above & beyond the call of duty!!!! i love them all $ consider this ups store the best of the best!!!!! god bless them all!!!!!

    Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

    Photos
    The UPS Store
    The UPS Store
    The UPS Store

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    State of California Department of Motor Vehicles

    State of California Department of Motor Vehicles

    2.9(118 reviews)
    3.1 mi

    I went in expecting the worst based on other reviews, but the process was a pleasant surprise. I…read moreneeded to transfer my out-of-state driver's license to California and obtain a REAL ID. As a new CA resident, I was worried I would not have all the required documents, especially after AI kept insisting I needed a W-2, 1099, or Social Security card, none of which are required for a REAL ID. In reality, all they needed from me was my out-of-state driver's license, a utility bill, my CA vehicle registration, and my passport. I completed the application online ahead of time and uploaded those documents in advance, which definitely helped. Everyone I interacted with was courteous and efficient. I passed the written test on the first try, though I am honestly not sure how. Whoever is responsible for writing the manual and test questions should do better. Some of them made little sense. I imagine they are based on poorly written legislation, but even so, the questions should be clearer, more relevant, and genuinely useful as a learning tool for everyone's safety.

    We had the absolute worst experience this week at Petaluma DMV…read more As we were walking from the parking lot to inside the DMV , we noticed other customers on their way inside. We noticed who was in front of us and who was behind us.... As we headed to the appointment line when we got inside, we realized we were first. Yay! NOPE.... As we stood awaiting our turn, the woman at the counter decided to take the person who walked in BEHIND us first .... ?????? Not only was my kid confused, he verbally stated - "Mom, aren't we first?" And I reminded him, not when you are of color .... So as we waited for someone to help us... the egotistical, self important, retched excuse for a (male) human decided he was going to tag himself in and treat us like absolute crap as well! He was rude to my 16yr old, rude to me and just disgustingly disrespectful in his tone, delivery and inability to support us as customers. Everything about his demeanor was as though he was doing us a favor .... Thankfully, this amazingly beautiful person that worked near him on the left side came to the counter and helped communicate in a respectful and informative tone. (I was heated at the pile of wasted human cells you call a man and mumbled some words as I walked away from the counter.) The same woman who was kind enough to support my son and I also went above and beyond to guide us, schedule another appointment for my 16yr old, encourage him, guide him and took time to make the visit not a total disaster. This post is really about her beauty toward humanity. We give her 5 stars plus a million thanks!!! Thank God people like her exist in this world and CHOOSE to be above treating people of color like garbage. We both thanked her for guiding us, her time, treating us with dignity and respect then dropped a tiny heart on her desk. She was amazing!!! Didn't take her much, just the choice to not be a total jerk ... and she wasn't ... she was who you hope for at the dmv, a decent hearted human. To the woman that took the lady behind us - you were awful. I hope you treat people of color better. To the man that treated us like crap - I hope you reap what you sow in your human experience here on Earth. Maybe your heart will change and you can do better for this world we ALL live in. Needless to say, we hope to NEVER enter this DMV ever again.... In our experience ....Novato #1, Corte Madera #2 and Petaluma if we have the right mindset ... What an awful experience for my kid and I.

    Photos
    State of California Department of Motor Vehicles - Last name on DL vs Last name on title. Details covered for privacy

    Last name on DL vs Last name on title. Details covered for privacy

    State of California Department of Motor Vehicles - Last name on DL vs Last name on title. Details covered for privacy

    Last name on DL vs Last name on title. Details covered for privacy

    State of California Department of Motor Vehicles - Daughter gives Petaluma DMV 5 stars. Not sure how she passed w/ this horrific parking job HA!

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    Daughter gives Petaluma DMV 5 stars. Not sure how she passed w/ this horrific parking job HA!

    CIty of Petaluma - City Clerk's Office - Plenty of parking. Plus there are spots on the streets nearby.

    CIty of Petaluma - City Clerk's Office

    4.3(3 reviews)
    2.4 mi

    Dear Petaluma City Manager and Mayor…read more Please check out the comments from the community on yelp about Recology-Sonoma-Marin. Does the city monitor comments and complaints from the public when Recology's contract is renewed? There are many unhappy customers! My complaint is as follows: My compost can has been sitting on the street since Monday, 6/20/22. I call everyday, and so far its still sitting full in the hot sun for 5 days. I now have maggots all over the can, it smells horribly, and its becoming a potential health hazard. I just left a message for the Mayor and City Manager of Petaluma for assistance. Not sure what else to do.

    When I pulled up to this office I thought to myself, wow, this place needs a renovation. And then I…read morewalked inside and I was surrounded by wood paneling with about 36 too many coats of clear varnish and I thought, great... Another government office with terrible and depressing decor, these people can't be happy. And when non-happy people are helping you, service usually goes right out of the window. But somehow these incredible people are REALLY happy! And REALLY nice! And REALLY helpful! A government agency with really nice people who are actually helpful and have their system totally worked out so there's no unnecessary time wasted? A true anomaly. By the way, the google searches, the website directions all say you can go to the post office, who then tells you to go somewhere else, where they only do photos. THIS is the place to go to get a passport. They do everything. Bring cash or two checks. One for the Department of State and one for the City of Petaluma cashier's office.

    Photos
    CIty of Petaluma - City Clerk's Office - City Hall from the lawn.

    City Hall from the lawn.

    CIty of Petaluma - City Clerk's Office - Voting day!!

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    Voting day!!

    US Post Office - postoffices - Updated May 2026

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