I have gone to this PO for years, and they always have friendly service! I appreciate being served…read moreso well when I am there.

Useless 5 day package delay from these USPS clowns in Petaluma…read more Why did they send the item back to SFO, ... only to get returned back to Petaluma ? Tracking Pic as proof.

The people that "helped" me was an older white man and an older white woman…read more They were rude, unwelcoming, and quite frankly racist didn't seem to wanna help me at all I walked in there to turn in my iPhone as Apple had instructed me to do so. They looked at me like they had no idea what I was talking about. Completely clueless both of them. Update a couple weeks later they ended up sending the phone to the wrong address. So they couldn't even do their jobs properly zero out of zero service I will never come back here nor will I recommend this place to anyone you're better off going to McDowell.

My favorite painting was on the wall at my ex's house in Petaluma, and I needed to get it to my…read morehome in Europe. I found Greg, who manages a few UPS stores, and he agreed to help, even volunteering to coordinate with the ex to pick the large painting up. Greg and his team removed the painting from its frame and, with great care, packed it into a special tube for shipping. It was in great shape when I received it. Kudos to Greg and his crew for a fantastic job!

For the most part and over the last 3 years or so I used the Penngrove PO almost exclusively…read morebecause the one in Cotati was abysmal. (Maybe it is better now?) The folks at the Penngrove PO got to know me and were very helpful. I remember adding a positive review here on Yelp for this Penngrove PO may be 2 or 3 years ago and now its gone. Within the last 4 months or there was an "employee change" and things went downhill fast. Rude, dismissive and controlling behaviors that have no place in simple and straightforward transactions. I ship for 2 businesses and do a lot of eBay shipping and media mail for my other business. I really miss the old employees there and I don't know what to do other than try maybe the Rohnert Park or Sebastopol PO.

I live in Penngrove and run a small business out of my home that requires products to be mailed to…read morecustomers who order online. At one point last year I was mailing 40/50 orders 3 times a week. I was scared of losing packages so I asked for a tracking receipt and would have them scan the packages individually. Yes, very time consuming but I paid the postage and always let customers go in front of me if they arrived needing assistance with while I was there. I had no problem having the attendant stop to help the person behind me and then start scanning my packages again. Eventually the USPS representatives gave me so much push back asking me to do a manifest that I started leaving the packages with them and not asking for a receipt. I would just leave them at the counter. I brought pastries from across the street once as a peace offering but they were relentless. They started telling me I could arrange online for my post master to pick up my items from my house. I packed most of my orders in the middle of the night and the request to have my post master pick up had to be in before then so it didn't work for me. I pride myself still over a year later on shipping everything the next day so dropping off works best even now. With so many rolled eyes and passive aggressive comments I started going to Petaluma. No push back, no hard time, no flack. But today I went back out of convenience with maybe ten packages to the Penngrove USPS. I needed to tape and label 4 of them - it was 4:25 and what do you think my local post office had to say, they close in 3 minutes. Really, well then just let me do my thing in 3 minutes and take the packages. I'm also an RN, I wait on people hand and foot 12 hours a shift. I would never never respond to patients the way this post office responds to paying customers. I'd love to say it's just me, but I've watched them speak and treat other customers just as poorly if not worse. This place needs a whole staff overhaul because they are not welcoming or friendly to the small community.

Package from Jet due Tuesday. It's been in town and Out for Delivery every day starting and since…read morethen. They'll "attempt redelivery" tomorrow, Friday, again. Someone has been home all day. Every day. No knock. No note. No doorbell. Other carriers have no problem leaving non-signature packages in a concealed (or, hell, right in the middle of the porch); so even if they *were* actually showing up, I'm not sure how this system would be better. Unless we were living in the city, where the chance of theft might be high. Which we're not. I've had issues with Ontrac in the past (the time the driver literally threw a package over our tall courtyard fence in Sacramento? Ah, the memories), and thought that's where they'd stay. It looks like accurate shipping estimates are a thing of the past. ETA: I'm giving an extra star for the quick resolution of this particular incident. Though, given history and other reviews, I might be gun-shy about retaining orders that promise to ship via this carrier.

I just received the notification that my order was delivered. there's nothing here…read more They posted a picture with the package there however it's not my place, looks like a fake picture, I'll add both here. One one them shows package. And other is my actual door. Where you can see we have a ring Cámara. We didn't get any notification indicating he never even got close to our front door. We do have another cámara in our balcony where you can see them doing the delivery. Caring the package and leaving with it. I cannot believe this is evening happening!

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

Brenda helped us so well for our computer and phone charger needs. Finally, a box store with great…read moreservice!

I went in today and Dominic printed out two 24x36 posters for me while I waited. He was extremely…read morepolite and helpful, also accommodating other customers and working on other printing jobs. When I was young I worked in a printing shop and it was a super stressful job. I just wanted to say that it was nice to experience a calm and positive vibe in what I'm sure can be a very busy and challenging department to work in. Thanks, Dominic!

I went in expecting the worst based on other reviews, but the process was a pleasant surprise. I…read moreneeded to transfer my out-of-state driver's license to California and obtain a REAL ID. As a new CA resident, I was worried I would not have all the required documents, especially after AI kept insisting I needed a W-2, 1099, or Social Security card, none of which are required for a REAL ID. In reality, all they needed from me was my out-of-state driver's license, a utility bill, my CA vehicle registration, and my passport. I completed the application online ahead of time and uploaded those documents in advance, which definitely helped. Everyone I interacted with was courteous and efficient. I passed the written test on the first try, though I am honestly not sure how. Whoever is responsible for writing the manual and test questions should do better. Some of them made little sense. I imagine they are based on poorly written legislation, but even so, the questions should be clearer, more relevant, and genuinely useful as a learning tool for everyone's safety.

Outstanding experience in every way. Turned up without an appointment to renew my license. Was…read morewarmly greeted by Sean who walked me through the registration process. After a very, very short wait, went to Darlene's window. She was both friendly and proficient. Both of them treated me like a friend, not a "number" -- both made the experience enjoyable. What I feared would take the better part of the day took less than a half hour. And, I walked out with a smile. Very good people made if a very good experience.

Dear Petaluma City Manager and Mayor…read more Please check out the comments from the community on yelp about Recology-Sonoma-Marin. Does the city monitor comments and complaints from the public when Recology's contract is renewed? There are many unhappy customers! My complaint is as follows: My compost can has been sitting on the street since Monday, 6/20/22. I call everyday, and so far its still sitting full in the hot sun for 5 days. I now have maggots all over the can, it smells horribly, and its becoming a potential health hazard. I just left a message for the Mayor and City Manager of Petaluma for assistance. Not sure what else to do.

When I pulled up to this office I thought to myself, wow, this place needs a renovation. And then I…read morewalked inside and I was surrounded by wood paneling with about 36 too many coats of clear varnish and I thought, great... Another government office with terrible and depressing decor, these people can't be happy. And when non-happy people are helping you, service usually goes right out of the window. But somehow these incredible people are REALLY happy! And REALLY nice! And REALLY helpful! A government agency with really nice people who are actually helpful and have their system totally worked out so there's no unnecessary time wasted? A true anomaly. By the way, the google searches, the website directions all say you can go to the post office, who then tells you to go somewhere else, where they only do photos. THIS is the place to go to get a passport. They do everything. Bring cash or two checks. One for the Department of State and one for the City of Petaluma cashier's office.