I have always received great service from my Little Oakley Post office and prefer it to any of the big offices I've used. I have had packages go awry during the pandemic but upon research have found that it was not the error of my local P.O. Cudos to Tony, who goes out of his way to be friendly and learn the names of regular P.O. users. Yes, sometimes the lines can be long and during those times I have found the clerks to sometimes be abrupt. I feel that this is a natural response to trying to get as many disgruntled people served in the shortest time possible. I have read comments that the staff is not helpful, nor friendly. I have also seen the spoiled brat behavior of people who feel entitled to treat postal workers as inept personal servants. You get what you put out people. read more

you can be in the store at the desk and call let it ring 2o times and they still dont pick up!!! i actukally did this ,I was told they are in a conference, However i have call many days at different times ,as much as 10 times a day with the same result!! little fishy ,,, i give them a negitive 20 {star rating) !i had to mark 1 above to be able to post review,,,, read more

The staff is nice HOWEVER, every time I bring in bulk packages to give them, they DONT SCAN the packages so I have a difficult time tracking them. I'm not sure why this KEEPS OCCURRING but I'm chalking it up to laziness and will go elsewhere. This is the 3rd time I've dropped off packages for shipment -and they didn't scan them but just threw them on the truck to the OAKLAND BMC. I'm a seller so I have tons of packages and to continuously not scan packages for whatever reasons is beyond my understanding. I don't have the time to stand in line to have all 30 - 50 packages scanned ‍ I LOVE THIS LITTLE POST OFFICE BUT I CAN NO LONGET TRUST THEM WITH MY GOODS!! if you're just needing basis services - what a great place. If you need more...id go elsewhere!!!!! read more

after months of trying to find my lost passport applications that were sent out unaddressed I receive this message today after the first tracking number said they were returned to their office on 8/23. This is complete bullshit. never do business here. read more

I always put my flag out if I need my mail to be picked up and I clip my mail to the mailbox. I even received mail those days and still my mail is not mail picked up. So if I'm doing everything right why won't my postman pick up my mail? I call the post office and they sometimes say my carrier was off that day, but still, come on, it shouldn't happen regardless. It's terrific when they do pick it up and I really do appreciate it. read more

The older gentleman there is the rudest person ever! He wouldn't help me and when I told him they called from another location to confirm passport walk in he said they're in DC? Like what? I spoke to live employees in Antioch! read more

If I could give this USPS negative stars I would. I came for the kids passports with confirmation time at 8am. There's a guy that doesn't even want to open the door and is talking to us through the wall on the other side with no door. I pounded the door because he could not hear my knocks. Like open the door and talk to me face-to-face instead of yelling through a wall. Finally, a guy named PREET said that they do not open until 9 AM and it is not USPS fault that I was able to book online for an 8 AM appt. I told him I don't know if I could come back that day because we need to go to work. He told me to come back and just ask for him since I couldn't wait. So, I booked an appointment online just to be safe, but it was a month out. I decided to still come back the next day 9am and ask for PREET. However a guy named FELIPE was there and said because my appointment was not that day they couldn't do it. Mind you, there is nobody else here. We were explaining the situation to him and asked to see PREET. Preet said I should have came back yesterday, but what's the difference between yesterday and the next day? No one else was even there!! He came out with NO BACKBONE and said nothing allowing FELIPE to talk mad sh** to us in front of our kids. He told us "YOU CAN JUST LEAVE" and "IM SORRY... MAYBE I SHOULD JUST DROP EVERYTHING FOR YOU!" "WE ARE NOT GOING TO HELP YOU JUST FOR YOUR CONVENIENCE." what manager allows for his employer to speak to customers like that? Wow!! Stay away from this place. They have terrible moral and ethical values and poor customer service. They are BEYOND RUDE! Their attitude looks like what the place looks like.... A PIECE OF TRASH !Their lives must be so miserable to treat people like that. There's a reason they only have 2 stars on yelp... and even these two stars are way too generous! read more

We live in a gravel road in Wells Rd and this delivery drivers suck!! They never deliver when there is a puddle on the road even when the residents commute on the daily basis is small cars. It's unacceptable how incompetent and uncommitted this people are!!! Worst USPS drivers ever, can't believe our taxpayers dollars are being wasted on this scum. read more

Erin the supervisor, has screwed up that post office so bad. Delivery driver plowed her vehicle through my lawn during our rainy season and gouged two giant ruts, almost getting stuck. We approached Erin the supervisor, and told us nothing could be done. 2 days later we noticed we hadn't got mail for three days and it was being sent back to the original address. Called the main office to report, and finally got a call from "ERIN", who said she couldn't identify the problem, but would make sure we'd get our mail delivered from now on. Totatl incompetence on her part. We've lived here 21 yrs, and never had a problem until she came aboard. read more

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I signed the form to leave my package and they never made an attempt and returned my package!!!

My wife and I had to bring our kids here to get some last minute passports without an appointment. The folks here were very attentive and were able to take us in for processing. It's not a very big post office, but fine for the small town we live in. There are usually lines, but they move at a reasonable speed. Parking lot is ridiculously small, but it fits the needs of this location. read more

I'm going to skip the details because it's too stupid. I just mentioned the prices getting higher and asked for a piece of tape....and the worker literally wanted to get in a fight. Sad to observe such antipathy and disgust for customers. This is my 2nd time here and both times they've been rude and angry. Aren't they afraid of getting fired for their antagonist behavior? He actually broasts about their selfishness. Don't ruin your day by coming here. read more

Apply for my son's passport june 6, till now passport agency haven't received my sons application went back to this post office 2x all they can say is wait. Don't go here if you don't want any problem. Hope i can give them -5 star!! I already paid for passport application now i need to pay another passport application because all they can do is let us wait!!! read more

I had an issue with a missed delivery and I have called repeatedly over the last few days and they literally never answer their phone. I've also been in the post office when the phone was ringing and watched them ignore it. read more

I have used this post office for over 40 years and rent a box there for over 30 years. I have always received good service there in particular there best employee is Tony excellent service for all these years thank you read more

Com'on guys it's the U.S.P.S IE: the post office. What were you guys wanting? This is a cute little office, 4 windows but no more than 3 people seem to be there at any given time. The service is reasonable and quite fast compared to most post offices. The people are very friendly and will help you to no end. Like I said its as good as can be expected for the post office. read more

Parking is a nightmare at this facility. I prefer to go to the Brentwood location instead.

I don't know how this office continues to get worse and worse, but you do. Everyone that delivers mail through this post office is a genuine moron. Moved to a completely different neighborhood and am still having the same issues with my mail NOT BEING DELIVERED. Everyone at this office shares the small half of a brain cells. read more

US Post Office - the box literally has fragile written on it. makes sense why the driver threw it then ran. - Post Offices Near Me - Oakley, California

This is the worst post office everThis is the worst Post Office ever. They do not help you, and they hold your mail and deliver it when they want to. Horrible leadership. read more

Showed up here this week, and I was the only customer there! It was amazing. This small post office is usually pretty busy. But the lady inside super super helpful and polite. Definitely will use this usps location again. read more

I submittted one other review for this location a few years ago. In all fairness I must update with a better score as they have improved greatly. Lines are long like any other postoffice but counter service has been very good in general and no longer have so many misdeliveries to my mailbox. Nice to have good service. Thank you for the effort to improve. read more

After calling multiple times and getting no one to pick up I resorted to calling and trying different extensions until I finally got a representative to answer the phone, I asked if they could deliver my package after our mailboxes were destroyed and was placed on hold for 15 minutes for them to come back and say there is no way for them to deliver without a mail receptacle. So I asked if they could hold the item for me and was informed there was no way they could hold a package no matter of its importance and that it would be sent back to the sender which was in a different state and said I would have to contact them for any sort of resolution. The issue I have is that they have delivered onto my porch directly before and there is no reason that they could not have done so again other than the fact the two people I spoke to were extremely rude and incompetent. Don't use this post office if you have a choice. read more

Despite other reviews, I had a very positive experience. My package was unable to get delivered due to the mailbox being blocked by cars. When I didn't receive the next delivery day I filed a service request. An awesome gal named Erin called me very soon after and informed me that she resolved the issue and she got it on the carriers truck today to be delivered. I'm stoked with service especially since it was our fault it didn't get delivered the first time. Thanks y'all, I'm stoked :) read more

First off, the staff are not helpful and clearly not enjoying their jobs. The lack of assistance is awful. Long story short disappointing service, lost package, WILL not be coming back here for any services. read more

I missed the arrival of a package and it needed to be signed so it was rerouted back to the post office. I went to the post office and Felipe stated that the route from my address hadn't returned it and that it would most likely return before they closed or the next day. Instead of allowing me to leave right away, he went to double check if the package had arrived but it hadn't. I ended up going back before closing and it was there! He was extremely helpful and I appreciated how kind he was especially when this was my fault. Thank you Felipe :) read more

Why instead of delivering my package this office blatantly lies and states that the package is held at the post office per customer's request. Really!? I never requested that!! This is not a good look for the post office . read more

Had a 1115am appt, went straight to the window at 1110 to let them know I had an appt. 3 people who were standing in line said they had appts also and didn't realize they could of walked up to the front to tell them they had an appt. So we were told they had to help them because they had earlier appts. It's not my fault they waited in a line without letting people know they were there for an appt. So we weren't seen until 12pm. Then a guy comes in at 12 saying he had an appt at 11:45am and they made him reschedule. WTH you are already behind just see the man. I'm an 11:15am getting seen at 12. Then she measures my photo and sends it off. 90 days later I get a notice saying my passport photo was too large. Why did she measure it if it was wrong, she should of had us take another photo. It was impossible to get an appt in SF to see why my passport was held up. If your passport is taking longer than 9 weeks just know it was probably an error over looked by this facility. read more

Small post office, but good service and friendly! I'm a fan of Tony!! He's always so nice and positive, and he really knows his stuff. We call him the Post Office OG! read more

If you want a safe place to send your packages go to another post office. When they lose your big expensive packages Pete will give you the run around for months never returning phone calls and then leave you out to dry. I had to just eat $100 because of this poorly run office. Thanks for nothing. Update: during the holidays this post office sent back one of my packages that was a Christmas present. How can they send a package back as unclaimed when it is sitting at my po box for 3 days??? I'm going to be moving my po box asap!!! I hate this place but some of the employees are really nice! read more

Tony and another one of his female coworkers are the best. They're quick & efficient too. They always know which exact product & exact services I need. read more

Anybody else notice that all the packages are suddenly being "lost"?? SECOND TIME IN LESS THAN A MONTH my package made it to a near by town only minutes from mine and then suddenly it falls of the radar... First saying it's been delayed (but really it hasn't because it was in the next town over three days ago......). SO TIRED OF THE HORRIBLE MESS THEY CREATE WITH ZERO ACCOUNTABILITY OR RECOURSE FOR US!!! read more

This is my local post office and is always busy. Every time I come in there is always a line of about 3-4 people. Very rare to fine no line. They have 4 -5 regular tellers that are very friendly and seem to know their customers names. Not mine though :( What I don't like is the fact that I like to buy fun and exciting stamps for my postage. They NEVER have any exciting stamps. Just the plain Liberty forever stamp and all the others with peoples portrait ie: Ronald Regan, Helen Hayes, Gregory Peck, blah blah blah. I wanted the Go Green or Celebrate or The Year of the Rabbit or a few others. They NEVER have anything fun. I always have to order them online. So that's why this post office doesn't get 5 stars from me. Parking is fine although it can be a challenge to get a spot on afternoons. read more

US Post Office - Post Offices Near Me - Oakley, California

This post office is horrible. I've filed so many complaints about them writing pink attempts of delivery without actually attempting. My mail person has a very strong tendency to put the wrong mail in my box and vice versa. I usually return mail to its rightful owners but can't say that the neighbors do the same. I've had to file too many claims this year because of lost packages that my bank probably thinks I'm scamming. The post master is equally incoherent. read more

this usps post office is the worst post office I've ever dealt with. I've been in my business for years and this is the first time I've had so many issues with a post office picking up my packages. Constantly ignoring my pickups, rude management. I called today to ask if my carrier is going to come pick up my packages and I was laughed at on the phone and she said "I don't f-in know" and hung up. How is that at all professional or appropriate to say to someone just asking when their service is going to happen. read more

The female clerks are HORRIBLE. They have no regards there's a line formed outside the door. One clerk was helping a customer looking up a package, she be wasting time pacing back and forth but not exactly searching for what she was looking for. Another female clerk with a jabber jaw chit chatting her heart out as if there's no one there. As for me, I encountered an older lady with gray hair, who was assisting me on my Passport appointment. I showed up a few minutes late and she almost didn't want to help me & said I need to make another appointment. I told her there's an accident on Main St. and there's no way I could have predicted. She felt bad and started to crack a joke with me. STUPID!!!! Tony is the only person I love to deal with. He's always there helping customers with sincerity. As for the rest of those good for nothing female clerks, I don't need to know or remember their names. Manager: If you're reading this, fix the damn problem. Unprofessional! **The Passport incident was last year** read more

OK, so first, I called Vanity Fair and asked the magazine why I had not gotten their last three issues, since I had two years left on my subscription. They said the March issue had been returned as "Undeliverable." I was upset. I have lived here for nine years and I get all my mail at this address, as well as several magazines. I will never get those issues, but they said they would send magazines to me again. So today, I looked online to see why I had not gotten a book I ordered from Amazon. It said, "package was refused and sent back to seller." Again I called and they said it had been sent via the US Post Office (the one in Oakley, of course). REFUSED??? How can that happen? I have gotten so much mail in the last few years that was not for me. I usually just go and put it where it belongs, even if I do not know the people. Once or twice I have put letters back in my mailbox with "Delivered to wrong address" written on it, so the mail person would know she misdelivered again. I don't know if my book went to someone else, who "refused it," or what happened to my magazines. BUT I do know this post office is the worst I have ever had to deal with AND I have no choice. read more

I'm standing in line and the man behind the counter just walked off without acknowledging any of us. There are 8 people behind me. Even the woman behind the counter was incredulous. I understand that it's busy, but he was still rude. read more

The people that work here, are completely incompetent. Completely screwed up my Mothers renewal of her passport....bunch of idiots.. read more

Absolutely the worst customer service in this office- I came in today after discovering that a package was not delivered as stated. I tried to call but all I got was a busy signal. Already thinking its going to be a madhouse I made the trip down there-- EMPTY with 4 workers chatting. I spoke with Yvonne about my concern that the package might be there. She asks my address and goes I to the back. Comes back and say the carrier was there and says he did deliver to my porch. He has all the houses memorized?? Mind you he is a new person to my route. I was asked to fill out a complaint form. Wouldn't have to do this much work if he'd had the courtesy of ringing my bell quick to alert homeowner there was a package.... why a DVD couldn't fit on my mailbox is mind boggling!!!! Now the conclusion is that in the 30 mins of delivery and us going to the mailbox it was stolen :( And it's the worst feeling that a Christmas gift was stolen instead of the USPS using their brain! read more

The old Asian guy is very bitter. Did not attempt to help me, cutting a piece of paper was more important and No eye contact bad customer service. I need my package today so I will try again later (: read more