Terrible, they don't answer their phone when you call. I called multiple times and if they do answer, they just hang up on you!

i tried calling that contact number, no one picks up for 2 day and no voice mail. the mail person picked up 2 packages with a note saying its for ups not usps and has not brought them back. this happened almost 2 weeks ago. i even left a note on my mail box saying that they picked up the packages that wasn't meant for them and it seems to be ignored. so i am looking for a way of contact with going out there as i am handicapped and can not drive. update: they finally picked up and hes gonna look into it read more

The place was a little disorganized, and definitely needs some improvement. However, the customer service on the other side did a better job, the post workers were very knowledgeable about the measurement of the boxes and very detailed oriented when I inquired about shipping service. read more

The service for passports is terrible! My parents went to go visit and the lady there was very rude and didn't want to help them at all. They're lucky I wasn't there to raise hell. If you make an appointment to get a passport please don't choose this location. read more

I live in Norwalk Ca. and seems like the carrier does not pays attention, 3 times in 3 months my Mail has been delivered to the wrong mailbox, in all 3 occasions the Mail was clearly Marked with my Correct Name and address, One of those times it was a package from Kaiser with medicines it was handed over to us by another tenant a week later It was placed in her box, so I called the Post Office and Get a Supervisor with an attitude F......k !!!! Really ??? read more

Stopped by to apply for a passport. Young lady behind the counter was so rude. When we arrived she was sitting listening to music on ear phones and finally stood up when we said the purpose of our visit. She continued to raise her voice at me and had a horrible attitude. I would of asked for her name but was worried she would instigate a fight in front of my son. Would not recommend anyone to this location and especially this employee. read more

The worst customer service. Here's a tip If a supervisor says he's going to call you don't sit and wait... they will never call you back. Asian lady on the phone is incredibly rude. Claimed that only a supervisor can answer the phone yet I asked her if then she was a supervisor who could help me she said no... call back later ... wow .... I will be filling a complaint at city hall this is not acceptable. read more

I was a bit nervous at first because of some recent reviews about passport applications at this post office, but I was pleased with the service! The lady behind the desk was very helpful and informative. Checked everything thoroughly and helped with corrections. The whole process took about 30 minutes. read more

I have been going to this office for past 30+ years. Recently I have noticed the employees at the front counter do not care about the customers and their concerns. Some of the down right rude and disrespectful. My problem was that o had a package delivered to my POBox by Fedx last Tuesday. I went and check my box for the yellow card, so I could go to the counter to pick up my package. There was no yellow slip in my box. I returned to the office this past Saturday, again there was no yellow slip In my box. I had yo go to work, so I did no go to the front counter to ask s out my package. Today I took time off from work and I went to the office, as usual I waited on a long line and when I got to front counter , I encountered a very rude and disrespectful female employee, who first told me that I had to go to the Fedx to find out about my package, when I told her that the package was delivered here this past Tuesday and also showed her the Fedx's tracking page, she did not understand what she was suppose to do. Her co-worker ( female black) told her that my package was in the back. So she reluctantly walked In the and brought my package and throw it on the counter in front of me. She was the most rude and disrespectful employee that I had encountered in my 30 years using that office. I walked to The young supervisor who was dealing with another customer who similar problem. After she was done with that customer, I explained to her my concerns and asked her why there no yellow slip left in my box last week after my package was delivered to the post office. She looked over my package snd said yes it was a mistake she was going to look into. She did not appeared to be sincere or caring, only saying the right words to get me out of there. I am almost certain that she more than likely just walked away and told her coworkers that she had to deal with another demanding customer. This post office used to have bunch of caring employees at the front counter. I don't know what happened that today's employee no longer want to do their job, and this is very sad. Today I spoke with a supervisor who was a young woman, who said that she was sorry that the employee at the counter was rude snd uncaring, however I did not think that she was actually listening to me, she said what she said to get me out of the office. read more

Such a great experience coming here. We came to get our passport done and were fully assisted by Melissa. I would recommend to anyone or everyone to come to this location. Thank you Melissa and Christine read more

I just got to this place about 10 minutes ago and I counted about 30 people waiting in line to be serviced. This is insane, looks like the DMV here. All I wanted to do was simply buy postage stamps, where in the heck did those self-serve machines go? read more

Okay services. People are rude, only 2 have okay attitudes with their face still showing that they hate their job...anyways came here for passport services with the line being super long around afternoon on a Friday. Mind you they close at 130pm! You will need your social security card, ORIGINAL birth cert, application, passport photo, and your money ready. If you are missing your birth certificate dont worry...they have norwalk recorders office 4 minutes away, down the street for $28. It may be a long wait for retrieval and copy... about a 40 min wait in line, but other than that atleast you have your copy... They dont sweep the floors, but thankfully they had an AC. I was just having asthma attacks in there but whatever... Its a post office in the boring/ dirty side of norwalk...so when I give this place 3 stars..theyre doing their job right...just not happy about it...it an overall...BLEH...AN OKAY. read more

US Post Office - Long line for passport services...also they close at 1:30pm on Fridays! - Post Offices Near Me - Norwalk, California

I wanted to send a package to someone, and receive back the green card where they are required to sign so that I would have proof that they received it (for court). I think the green postcard is called "return receipt". Visit 1: I approached the clerk, and explained that I wanted to send the package with a "return receipt" and she helped me. She informed me that it needed to be sent certified in order to get the "return receipt". I agreed to pay extra for certified, and extra for the return receipt. Days later, I got the green return receipt with the words "COVID-19" painted by someone on the receipt. No signature. Visit 2: I came in and explained that I paid extra for the return receipt and the certified classification, and got no signature. I talked with a total of 3 people, who tried explaining to me that there is this thing called COVID, and that is why they did not get a signature. I spent the better part of 30 minutes trying to get them to see, that: 1. I see the news. I know what COVID is. 2. It is perfectly fine that the mail person did not collect a signature because of COVID, but 3. I paid for a service that was not being offered, and despite me paying extra, I have NO SIGNATURE ON MY GREEN RETURN RECEIPT. So it is only right that some of the extra i paid be refunded. I kept saying: "That's fine. I want everyone to be safe, however, if I had known that I was not going to get a signature, i would not have paid extra for this box to go certified and return receipt. No one let me know that the return receipt was not going to collect the signature of the recipient." They kept looking at me like i was speaking a foreign language. I don't know if they were playing dumb, or it wasn't an act. Anyways, they took copies of my receipt and my return receipt, and took down my number for the postmaster. Never got a call. Lesson learned. read more

I've had a few problems with packages being delivered (or not) by this particular Post Office. Several packages in the past have arrive damaged, as if someone had thrown them, then stomped on them. My most recent package was shipped on July 10th and showed 'Out For Delivery' on July 13th. Finally had to go down to the office in person, only to discover that my package has been sitting on a shelf for the last 11 days. I'm glad it wasn't medication. As for the location, good grief. There are always beggars outside and the parking lot is always a mess. When I got there this morning, there was trash everywhere (old fast food containers, piles of dirt & leaves, old newspapers, etc.) I thought maybe they just hadn't swept from the weekend yet, but then I saw 2 cars that have been parked in the lot so long that weeds are growing out from under them. Shameful. read more

The Norwalk post office on Clarkdale cannot get their act together. The instructions on my hold mail request for mail to be resumed never happened. I requested that the mail man deliver my accumulated mail on the date I specified (which was September 22, 2017) but it did not happen.I had to pick up my accumulated mail. To date, the post office still continues to hold my mail. Since September 22, I have been to the post office twice to pick up my mail. Moreover, I was told that the supervisor was going to call me to explain what happened. I never got a call. This is so unacceptable and is such an inconvenience and very poor customer service. They cannot seem to follow instructions. They need to improve their service and get their act together!!!! read more

Online it shows they close at 5pm; I got there are 4:58pm and their security man stood by the door telling everyone they have closed. That is another example that the USPS does not care for people. read more

Worst post office around. They never answer their phone, my business gets its mailed delivered once a week if we are lucky. Post master doesnt seem to care about his job. read more

You would think before someone retires they would have mastered their job or at lease put mail in the right mailbox. On top of that complete total arrogance and attitude from a lazy ass mail man. What a complete total disgrace to our government and country. Constant mistakes and claiming to have deliver packages that were never deliver. Sad to see our hard earned tax dollars being spent on such a lazy scumbag!! You suck FRANK!! read more

I made an attempt to make an appoint today for a passport. I called the number (562) 868-9408, around 10am, several times without answer. I arrive at the post office at 2pm and inquire about a passport in person. Pete, the manger tells me that I have to leave and call the number again that reaches the 3 phones right next to him. As idiotic as I think this is, I understand protocol. I leave and 15 minutes later call again. No answer again, the phone rang for over 5 minutes, then I was hung up on. I called back again and guess who answers. Pete. He tells me that the passport office closes at 1:30pm. I ask him, "Why didn't you tell me that when I was there". He says, "You didn't ask me." When I was there I asked "I am interested in applying for a passport." I believe that my question is general enough to elicit that type of information, don't you think? This is terrible customer service no matter how you spin it. There are other Yelp's for this post office with more realistic ratings, I suggest you read their experiences also. Pete is a civil servant paid for with tax dollars, he needs more for respect his job. By the way, when I arrived he was sitting at the counter browsing the internet, he might have been on break, the women next to him greeted me while I stood in from of him unnoticed until I spoke to him. Perceive this how you will, this was a bad experience. read more

The service in this office is totally disappointing. Residents of the city of Norwalk, CA deserve a first-class service and not the one provided by this staff. Specifically, the rude girl who attends the passport section, including her inept supervisor, an individual named Cesar. I'm sure they would be much better at washing toilets than attending the public. I ask myself, if they do not like their work then, why do not resign? The users of the mail service require quality services, that's why we pay and thanks to that you have work. Hopefully someone will put order in that office that by the way looks obsolete and dirty. read more

Our regular mail carrier is great with handling our pkgs and mail. However, when they're not available, the substitute mail persons leave our packages where it is in plain sight, they do not hide it behind the posts, flower pots or bushes. Not only do they leave it on the porch, the last mail carrier actually left our box ON our park bench by the porch, completely on display for any Porch Pirate to steal. WTH is wrong with these substitute mail carriers, do they not go through training? Can the Norwalk USPS Manager please re-train your mail carriers on how to handle pkg deliveries? Like really, can they just need treat the pkgs the same way they'd like their pkgs to be delivered? We actually had completed a form to HOLD PKGS when owner is not available (i.e. they are supposed to hand it to Homeowner) in 2018 or so, and they were good for a while with that (we'd get a doorbell ring and be handed the pkg), however that might have changed during the pandemic and the mail carriers are not following through with the Homeowners' requests, although I am not sure why the request would have changed. They also have delivered mail belonging to other addresses. I've tried to give these substitute mail carriers a chance to redeem themselves but nope, they continue to screw up often. Note: I've been a resident of Norwalk for over 30 yrs now, I just started noticing the sub-par (it's not always bad) service the last few (~5+) years. So I've given it a chance to improve, it's just gotten worse with each NEW substitute mail carrier (wrong house, pkg left in plain sight, homeowner not notified even with the NO-DELIVERY-if-homeowner-is-not-home form filed with USPS, etc.). read more

Why does the passport area close 4 hours earlier that the rest of the post office. And why did they move the mailboxes that were outside to the inside!?? read more

Best passport experience this morning. Helpful and quick. I was a mess with paperwork and too much coffee. The woman helping us was super kind and helpful. Gotta love a good experience at the post office read more

Went to this Office today to Mail a Package. I have always been able to have the person Behind the Counter Scan the Package and Give me a Reciept. The Person Told me we do not do that anymore and Basically Insulted me by saying you should have the information in my Files. Seemed Bothered and Not wanting to take the Time to Simply Scan a Package. and as of right Now The Package Still has Not been Scanned as Received. Sorry Excuse for Laziness. read more

Talk about people who didn't want to do their job. Manager is rude and mail carrier don't want to deliver mail! I wish they hire people who want to work and appreciate their job. read more

I wish their were negative stars on this app. I'm writing this because I absolutely dislike everything about this post office. I find myself being really upset every time I come here. The employees are the most rude and unhappy people I have ever encountered. Specifically this young Asian girl who just gives off the worst vibe. She stares you down while you're in line and makes you feel really uncomfortable. She has been rude all 3 times I have been there. If the manager is reading this please fire her (please) . Ugh , way to ruin my day off . read more

Unfortunately, I have had parcels go missing when shipping from here. Also, when shipping back Netflix DVD's, I notice that they sometimes take an extra day to be returned when shipping from this post office. When it is important to get something shipped, I go elsewhere. read more

I see why the post office is doing soo bad. Only one worker over 10 people in line.. no problem.. The only worker was in the back for over 10 minutes and you hear workers dropping F-bombs in the back. Supervision should be fired for letting workers act like that. Waiting in line to drop off a return so I need a receipt. worker calls supervisor for help and says people dropping off packages and three other things line up in a second line. I move over and she asks if we need receipts, yes that's the only reason we were in line. and she reply's I don't know if she can do that go back to your place in line. How could a supervisor not know how to do what their employees know how to do. Fed up I said F-it and left. soo soo sad. read more

They don't redeliver packages that are registered or certified. You absolutely have to to pick it up even though the website says this location is available for redelivery! Usps sucks. I have work everyday. How the hell do I pick it up if my schedule clashes and they don't do redelivery? read more

Terrible service. I had a pre printed label from PayPal requiring a priority mail box (by weight) and they refuse to even check in the back for any. They tried to force me to purchase a box from them or use a flat rate box and pay MORE. seriously? I pre-printed the label for a reason... read more

I was tracking a package that came from korea and i noticed it arrived at the post office so i decided to wait it out a couple of days or so since it is the holiday season. 14 days later I give the post office a call. It rang for minutes on end the first two times I called. Finally someone answered with a meh. attitude, but the 2 stars are for her tracking down my package. Apparently they did deliver it to my house, but didn't leave a notice or update the fact that they did this like they usually do. soooooo yeah, if you ever track a package to here you should be very assertive if it hasn't been delivered. Also the inside of this place gives off this very depressing mood, maybe because its a govt. est. read more

One star bcuz i cant give a rating of no stars. I was waiting at the passport window for a while; and when i was finally helped this woman was rushing me, she didnt make this experience comfortable for me at all/ she just barked orders at me in a rude matter. Im upset that i got this experience because i was trying my hardest to be courteous to her but instead she made me feel like an idiot my whole time there. I am never coming back here and nobody else should either. read more

I've been here more than once already and the service here has been as good as ever. The clerks here are always friendly and happy to serve you. They are always ready to answer any questions you may have. Every time I come here to pick up my package, it takes no more than 5 minutes. read more

This place is no different than any other Post Office when it comes to appearance and few parking space outside. What made me give this Office five stars is because this place never gets busy. Maybe because its a little hidden close to a residential area but whatever it is I never wait in line longer than 10 minutes here. read more

On and out service. Sometimes there can be a wait time with tow tellers for the most part its fairly quick and they are nice.

I'm not even going to write my story. I'm personally going in to complain about a certain carrier. I just want to give a 1 star but I'll give 2 since I haven't had a problem with anyone else. read more

I do not understand why the Post Office, an entity of our Government would overcharge us an not deliver as they say will. I paid $8.10 each for 3 little packages to be delivered locally to Lakewood, Yucaipa, and Jurupa Valley. The postal worker charged me for next day service, hence the $8.25. As of writing this today, January 4th, 2021 my Lakewood package has not been delivered which contained a gift card! Jurupa and Jurupa Valley were delivered on December 26th instead of December 22nd as promised. On top of that I was charged $2.19 for their packaging which was marked $1.59 their shelf. I paid for a delivery service which was not followed through on, and am still awaiting arrival for a local package to Lakewood, approximately 10 miles from the Norwalk station. I am not satisfied with our local postal service, this has happened too many times and I am frustrated because we as the people who pay their salaries cannot complain, get refunds, or answers as to why this is allowed to keep happening. I called the Norwalk Post Office and unfortunately the phone just keeps ringing! Not good customer service at all! We entrust the P.O. with our packages to be delivered to loved ones during this COVID time and it is a shame they do not care about their fellow mankind! read more

My dad was told his package was delivered on December 29th. We did not recieve the package, so we went to the Post Office, and we were told the package was delivered to a completely different house. This has happened more than once. read more

I came to this location to get our passports and the lady helping us with the process was amazing. She was fast and very professional. Even the employees for the main post office were very friendly, professional and went above and beyond to help. I would go there again for my passports. read more

Best Passport Experience. I've applied for my son's here and renewed mine. All personnel is very nice and helpful. Thy actually take the time to help you step by step. read more