UPDATE: my package is magically starting to en route 2-3 hours after I came to make a scene at this location and wrote this review. This package has not been moving in 8 days. What a coincidence! THE WORKERS NEED TO BE INVESTIGATED. So many people lost their valuable packages here. So I've been dropping off packages at this location for years without a single issue--until I dropped off a package contained an expensive purse inside. Now, suddenly, tracking shows the package never left the facility. I went in to check, and conveniently, no one could find it. The worker, who was a tall, Samoan looking female scanned my package, and also told me to file an online claim for my $4000 purse. It's awfully suspicious that the only package to go missing just happens to be the first high-value item I've sent. I trusted this location for a long time, but after this experience, I highly suggest you think twice before leaving anything valuable here. read more

The employee who typically works mornings to early afternoons at this location has been consistently difficult to deal with. I sell clothes through Poshmark and usually reuse small boxes from my Amazon orders to ship items. Other USPS locations always accept my packages without issue. I come to this USPS because it's the closest to my workplace, making it convenient to ship packages during my lunch break. However, this specific employee always insists that I use USPS-branded boxes instead of my recycled Amazon boxes. I don't understand the issue--aren't we encouraged to recycle? I've encountered this problem with him three times now, roughly a year apart each time, and each time, my package is rejected. The service is frustrating. I always end up going to another USPS location where my packages are accepted without trouble, but it would be much more convenient if I could ship from this location without hassle read more

This post office is always closed. And if it is open, there is always an issue with their system. Might as well close this. It's a waste of time to go there and then go to other USPS because they are either closed or has system issues. read more

Came to this location in the morning to drop off a package (pre-paid shipping). I waited for a week till tracking isn't moving so I have to go back to this branch. They said they LOST my package, and because I didn't put insurance to it (which I never did ever), they mailed me QUICKLY 100$ check since I sent it priority mail. Thanks, my package was worth 2k. None of these workers helped, i called, made follow ups, asked me to go to the other branch for extra help, but I just spent extra money and gas for nothing. It's very obvious and very easy to profile a package and BREAK THE SYSTEM and just give them senders 100$ for whatever. Such a waste. Lesson learned. Never in this branch ever again. PS: It's supposed be 0 star read more

Awful attitude of the male staff (Asian). Some might say that he might just having a tough day. Inaccurate assumption because this staff is consistently rude and indifferent. read more

The worst! Never answer. And then my Amazon package goes through usps and says it didn't get delivered due to mailbox full.. how would a headboard fit in a mailbox!?? Plz explain idiots! and then saying oh it can be due to gate being closed in front of apt complex too uhh no lobby was open when they tried delivering so that's bs too. You guys are the worst! And you got a fossil working here of course she can't lift a heavy headboard she's like 70! read more

DO NOT DROP OFF YOUR PACKAGES HERE! or else they will be lost. I dropped off my package a few days ago & 3 days later it hasn't been scanned and there's no movement on the tracking. I don't know what happened to my package. read more

I stopped by this location and was told by an older Asian gentleman that they don't scan packages in at that office since he is the only worker there and they're not a main facility so they never scan packages there. The lobby was completely empty and he had spent a considerable amount of time helping and waiting for a lady ahead of me earlier. I guess if you're female you'll have better luck at this location with this worker. I attempted to have one of my more important packages scanned in out of the 5 I had but he still refused. This person needs to be put in an area away from the public as he has no customer service skills, nor a desire to assist the people who pay to keep him employed. I've been making an effort to use UPS and FedEx more often and after this negative interaction I'll be making sure my future packages are shipped with any service other than USPS. In the past I had an item I dropped off that I didn't get scanned in and USPS lost it. Since it was never scanned I was not eligible for insurance. His insistence that they never scan and refusal to provide that service makes me think an investigation should be conducted for missing packages that have been reported during his shifts. read more

This place still has not changed much. Have been coming to this location for the past 5 years and they still have longer lines than Disneyland in the Summer. Bring a lawnchair for the ridiculous wait. read more

US Post Office - Post Offices Near Me - Norwalk, California

BEWARE bad customer service by the Chinese man that does not help you gives you attitude I ask him if he could tape the box with the postal tape he told me to buy my own I would never go there ... I found another postal service on Rosecrans and woodruff inside the pharmacy there's no line the lady double tapes everything for you and she has a smile on her face .. That man needs a different JOB bad service and dirty as well.... read more

I came in today at 1:00 p.m. to drop off a couple of packages to have it scanned and provide a drop off receipt. I waited in line in order to get a drop off receipt. The Asian guy, which I didn't catch his name, that was supposed to help me end up refusing to scan any of my packages and turned me away. He wouldn't even scan 1 package to get a drop off receipt. This worker is extremely rude and LAZY! I do not recommend anyone going to this location. He should be removed from his position since he can't even get his job done correctly. read more

Very good post office I've gone here for years bc it's near my work. The guy who's usu there is very professional and experienced. The younger Asian girl is excellent, quick and very friendly. Really wish my downtown Long Beach one was like this one- so much better. read more

This post office has major issues! The phone system does not work properly and that is just the beginning!! I have put in an address change and they could not get it right. Horrible service. It's like nobody knows their job very well even the manager had to get help with my issue with my mail. read more

I usually don't ever write reviews and never take the time to do so, but this time I will. On 09/21 (today) I walked into the USPS office because it was the closest to me. I had about 10 packages ready with prepaid labels, all I needed was a receipt because i had packages that get lost inside the USPS office or they never shipped them out (to be clear it didn't happened at this office) I waited about 5 min in line. Once I get to the counter, the clerk (afternoon shift, glasses, Asian or Philippine- don't need to mentioned this, but he pissed me off) he told that by City of Norwalk new law he couldn't scan all my packages, that I needed to choose 3. They were my wedding invitations (very important to me) I asked why, if when I go to drop off packages to any other USPS office they always scan my packages. He told me again that I needed to choose 3, or I can just place them on the counter. Mind you all the "drop off packages (about 20) they were still there, NOT in a bin or something. I didn't wanted to argue, because he was by himself and had a long line. But technically he refused me the service. If by the city of Norwalk they don't want clerks to be scanning packages, then they (City of Norwalk) can simply place a self- service machine where we can scan our own packages. This is sooooo unacceptable. I hate it when people in who work in customer service (call center, fast food restaurants) are this mean or rude. Unbelievable. Never going back to this office ever again. read more

Same experience as some of these reviews about the SAME employee. Didn't catch his name, but it's an older asian man, his "it is what it is attitude" is really unnecessary. I understand sometimes employees have bad days (which doesnt excuse bad customer service) but he CLEARLY has bad days everyday. He's "helped" me on two different occasions with the same shitty attitude. I hope someone in corporate reads these reviews. Will definitely not be back here. read more

Came by this USPS office location during my lunch break to take care of some quick business. However, my quick trip didn't go as planned as it was not so quick at all. Had to wait in a line about 15 people deep and there was only one clerk at the front desk. This office is located in the Paddington Square at the intersection of Norwalk and Imperial Hwy. There is ample parking but people apparently still feel the need to illegally park (behind parked cars) while they run in "real quick" to check their PO box in the lobby. Needless to say, I've experienced better. read more

Bad customer service I get there at 4:55pm and this Asian guy didn't get his name tells me they are closed when they clearly close at 5:00pm, 0 out of 5 stars in my opinion. read more

An item I recently ordered was misrouted to the Norwalk Post Office. After calling the company I ordered from and receiving a "we'll be getting back to you in 24-48 hours" answer, I called The Norwalk Post Office myself. A gentleman by the name of Jose answered and preceded to look the item up, then search the office for the package. He let me know when and what time the package had been mistakenly sent to Norwalk and that it had been re-routed to the proper office. He double checked everything and told me I should be receiving it today,however; if I didn't receive it today, to please call him back and he would look into further. SUPER Customer Service, my sincere gratitude to Jose, and I received the package today. Many Thanks!!!! read more

I had a package misdelivered to my apartment complex recently. It says that they delivered it, but it definitely wasn't in my box. I called the post office for about four consecutive days. Each day they took down my phone number saying they will give me a call right back and track down the mail carrier that day and see what happened. Each day I did not receive a call so I had to call in myself every time. It was the same answer and disappointing result every time. Finally, they said that the package wasn't found, and that the best they could do for me is write me a letter stating it was misdelivered and that they're very sorry for the inconvenience. It may be the most useless letter that can be written. I'm hoping I can just use it to convince my product provider to give me a refund or a new package for the mistake that the post office made. I can't believe they don't do anything to reimburse you for the inconvenience and the fact that I had more than $50 fly out of my pocket. It was a time sensitive package that I needed as soon as I could get it, and now I am paying more out of my own pocket to repair the damage that came from not receiving my package on time (hair care product). read more

ive been going to the norwalk post office for years and some of the employees there r nice but theres this asian faggett who is employed there by the name george...hes customer service is very negative to the cusomers...hes really lucky someone hasnt waited for him after work to kick his ass cuz he really deserves it..i doubt he would be brave to talk his shit like he always does..he thinks he can talk shit because hes on the other side of the desk but ive seen people get thier ass kick for that ..i would suggest for him to change his attitude...you really make your coworkers look bad there by being a little bitch!!!!! read more