Amazing service and very friendly clerks. Delivered my package in well under a week to my friend.read more

Very attentive to customer concerns and questions. Very knowledgeable of postal products and prices…read morealong with shipping standards.

BIG BIG BIG SHOUTOUT to Kiera (sp?) who stayed after closing on May 8th with my baby chicks who…read morewere delivered to this location late in the day! You are awesome! I absolutely appreciated you staying and waiting for me to come all the way from woodbine. I hope someone sees this post and gives Kiera the recognition she deserves! Thank you again Kiera! Signed, Rebecca and the baby chicks

This is my nearest post office. It has that small town neighborhood feel, you can tell they know…read moresome of their regulars. It closes at noon on Saturdays, and I arrived at 11:45 AM with about eight people ahead of me. The two women at the front desk did a great job moving the line quickly and efficiently. I was able to scan my QR codes and drop off three packages in about 15 minutes. Friendly and organized, I really appreciate the convenience, good service, especially so close to closing time.

What is the point of having a phone number? My call was…read moreactually answered but I got a recording saying "Please enter your access code". WTAF!

lost packages, delivered to wrong place, lied about access, stole money out of stamp ordering…read moreenvelope but returned empty envelope 3 days later, informed mail said mail and packages to be delivered by pm. what a joke what usps workers work that late. anyway when 9 came around got a undeliverable message, i guess it was undeliverable if you're sitting in a bar. was told they didn't know who was driving that truck. i find that impossible to believe. told my neighbor she was the only one complaining but 2 weeks earlier when i complained she told me alot of complaints came from schalk rd. constant lying. if i worked like this i'd have been fired along time ago. it's time for her to go. just another DEI hire

Most of the time my mail doesn't even come. I'll get emails with what mail is coming that day and…read morelo and behold no mail gets delivered. I've lived in Taneytown for a year and have not received mail for sometimes as long as a week more than 15 times. absolutely ridiculous.

The worst delivery business there is. The USPS will never admit their faults/mistakes. A package…read morewas to be delivered to me Monday September 18,2023. Mount Airy had my package and that day and then sent it to Baltimore. Two days later it is now out for delivery. This post office will wait until the package is delivered and then call like they did something wonderful. 2 days late is not an accomplishment!!

Postmaster Matt and his staff bent over backward to assist with a critical lost package. The rest…read moreof the USPS has its issues, but I couldn't have asked for assistance in finding the package. It hasn't been found, but that's not on Mt. Airy Post Office.

Hello Friends, It's Thanksgiving season and I wanted to circle back and update my rating. The…read moredelivery team have been doing an excellent job. I'm very grateful that my mail is delivered to my home and not my neighbors anymore!!! Happy Thanksgiving!

I have been at my address for almost a year now. I have written in the correct name on the mailbox…read moreas requested by USPS, I've written on the mail to return to sender, I've talked to the delivery person. Still, I continue to receive the mail for the previous tenant. It's rather annoying and it's not my problem that the person didn't leave a forwarding address! This is absolutely ridiculous. They picked up mail that I once again wrote "stop delivering her mail here, the corrected names are on the box. This is ridiculous!!!" but still delivered 4 more pieces.

I'm quite disappointed in the 1 1/2 rating as this post office has been a neighborhood assett at…read moreleast the past 21 years for me. They're always open on time, have great stock of mailing supplies, professional, kind, super helpful and consistent. I swear I've been looking at the same smiling faces for many many years and they have a low turnover rate which speaks volumes. My mail carrier who I adore is from this location. She's amazing. She's so amazing, that it is safe to assume all of their carriers are just as amazing. She represents this location well. Although I know it's her job to deliver mail rain, snow, heatwave, etc, she does it w grace. Back to location... they always have the coolest stamps and I love it. I am a stamp girl and they always deliver. I am so thankful for this location, and I'm looking forward to more positive reviews that reflect the same.

The service here is poor at best. The mail shows up whenever during the dy and I've come to the…read moreconclusion that if it's a bad weather day, I won't be getting any mail until the next day. The women working behind the counters are either surly or apathetic-no in between. I am on a training route so I have a different mail carrier every day. Some of the carriers seem to be nice and efficient-some have even dropped delivered the mail at 6:30 or 6:45pm (kudos to them for working so late). Others are on their phones, and in some cases dropping "f-bomb. I have been on vacation 3 times this past year, filled the "hold mail" forms out and the mail still gets delivered. The first time I came home to wet packages and mail left on the front steps, the second 2 times, I've had my neighbors collect the mail. The next time I go on vacation, I am going to hand the form to the supervisor or postmaster, but I still am going to ask the neighbors to be on the lookout.

Can't deliver packages to the right address. Have to go…read moreagain and ask them where is my package. It says that it was delivered.

Would like to once be waited on promptly, not in a week or 2!…read morepoor customer service and late deliveries make me wish for a return to pony express days.my mail arrived after dark 4 times this week.