This is my nearest post office. It has that small town neighborhood feel, you can tell they know…read moresome of their regulars. It closes at noon on Saturdays, and I arrived at 11:45 AM with about eight people ahead of me. The two women at the front desk did a great job moving the line quickly and efficiently. I was able to scan my QR codes and drop off three packages in about 15 minutes. Friendly and organized, I really appreciate the convenience, good service, especially so close to closing time.

What is the point of having a phone number? My call was…read moreactually answered but I got a recording saying "Please enter your access code". WTAF!

Best kept secret in Frederick ... it smells good and is very clean. Lots of parking no lines and…read morefriendly service .... Every stamp you could every want . They also have gift cards and greeting cards.

One of the best post offices I've been to in a long time. Great employees with a great post…read moremistress ! This is definitely what all post offices should strive to be like. I'll drive 25 min just to deal with these ladies.

The agent Yuchun is extremely unprofessional and disrespectful. he was angry when i was asking…read morequestions about my appointment. replied with a rude tone Unacceptable behavior. He needs a proper customer service training

The two front workers as of now are amazing, it's the mail carriers that CANT DO THEIR JOB. My…read moremailbox has been getting notes that it's been full and when I go to get my mail, it has two envelopes and a package that they can't fit into my small mailbox. Obviously, the package isn't gonna fit. I don't understand why they can't put it on my front door that's 10 feet away. I am a busy woman. I can't keep going to get my mail every single day. I check my mailbox every three days and every time I check it, there is a note in it saying to come get my mail. The lady who is delivering mail at this location needs to actually try to put things in my mailbox and actually drop off packages at my door

I could not put in zero stars, but honestly, this is -10 stars:…read more I used to think this was the nicest post office ever until I dropped off a package to send it to France. First, I had to pay nearly $25 to ship a tiny gift of far less value (okay-prices have gone up everywhere, so I accepted that!) The lady who helped me was friendly and checked that the info provided was okay etc, which was the case, so I paid. Then a week later, I RECEIVED MY OWN PACKAGE THAT I PAID $25 FOR BACK IN MY MAILBOX! When I went to the post office to complain, instead of an apology that my package would be late for my cousin's birthday due to an error of the post office, I was asked TO PAY AGAIN!!!!!!!!!!!!!!!!!! YOU CHARGE ME DOUBLE FOR YOUR MISTAKE. I AM BEYOND ANGRY. Rest assured, I will contact every post master in Montgomery County. I have always been a fan of USPS, but this is unprofessional and frankly, stupid and ridiculous.

Tried calling. No one answered. The automated machine kept repeating options that had nothing to do…read morewith my concern. Said it texted me a link to give my tracking number. It did not text anything. Waste of time.

if I could give a NEGATIVE!!! I would ! horrible employe Krystal and Manger Latefa…read more I came in for a passport related question, an employee guided me to the back room where appointment are held. Krystal came from the back and yell at me to get out.. the other nice gentleman who brought me to the back was trying to explain. she completely shut him down, I jumped in and try to explain to her my reason here, with attitude she walked me out . Then turn back around and said do I have an appointment . i told her I just came in for a question related to my passport if it's here or not . Krystal slammed the door in my face. i walked back to the post desk to speak with a manager, her name is LATEFIA or Latefa . To report how I was treated by HER employee. As I'm explaining the events that led me up to this point , out of her mouth THE MANGER !!! (LATEFIA ) said that's why I hate dealing with "YOU PEOPLE " and rudely closed the door in my face ! I rang the door bell, because I can't believe what just happened. She called the police on me. Something that could have been handled in a different manner, HORRIBLE BEHAVIOR from a manger . I'll be following this up on all social platforms!!

The Urbana postman who delivers mail to the work/live units in the Villages of Urbana is truly…read morehorrendous. I deeply regret not getting his name. I own the building on Worthington Blvd at 3512. It comes with 3 mailboxes, one for each floor and each tenant. I have owned this building since it was built inn2007. The irresponsible postman, a tall man with curly white hair and glasses, decided on his own to remove my boxes and all evidence of 3512. He did this last year. My tenants complained to me because they had no other way of receiving their mail. In the past 6 months, I have gone 4 times to the Patrick st post office. Promises were made by different people. Finally, last week, I spoke to the clumsy postman's supervisor, Margaret Church. She promised to take care of it and guaranteed my tenants will receive correct labels with new mailboxes. I was happy to pay for new mailboxes and keys. I gave her my old mailbox keys and we agreed to meet today to correct this mistake. After waiting 30 minutes today for Margaret to show up, she came to talk to me. She appeared to be deeply influenced by irresponsible postman. No matter what lies he kept repeating, she accepted. It did not matter how far fetched his lies were. She has no leadership qualities and was swayed by his lies. I was deeply disappointed. It was unbelievable. My next step is to reach out to her bosses. Perhaps someone in this poorly managed post office will have a spine to stand up to bad employees such as this postman. He should have been fired years ago. In the meantime, even though I pay $11,000 in Frederick taxes, my tenants have no access to their mail. This is very bad customer service and a major disappointment.

Everyone is always so kind and helpful when you walk in. Service is always quick and professional!…read moreThis is the only post office I go to due to the quality of customer service I receive when I walk in.

Amazing service, knowledgeable people and continent location. I'd go out of my way if I had to so…read morethe Buckeystown team could help me get stuff done. Keep up the great work!

The worst delivery business there is. The USPS will never admit their faults/mistakes. A package…read morewas to be delivered to me Monday September 18,2023. Mount Airy had my package and that day and then sent it to Baltimore. Two days later it is now out for delivery. This post office will wait until the package is delivered and then call like they did something wonderful. 2 days late is not an accomplishment!!

Postmaster Matt and his staff bent over backward to assist with a critical lost package. The rest…read moreof the USPS has its issues, but I couldn't have asked for assistance in finding the package. It hasn't been found, but that's not on Mt. Airy Post Office.

it may sound absurd, but the germantown post office is literally famous at my dinner table for how…read morekind their employees are. my kid and i both regularly need to ship a thing or three for our businesses and we've gotten to know everyone who works here over the years as random customers. every time we're impressed with the decency and kindness on display. we talk about our post office experience at the dinner table with great excitement. it's a little hilarious but also very sincere, this team us the best.

Slow and staff is unprofessional and talks about customers and managers hide in the backread more

Can't deliver packages to the right address. Have to go…read moreagain and ask them where is my package. It says that it was delivered.

Would like to once be waited on promptly, not in a week or 2!…read morepoor customer service and late deliveries make me wish for a return to pony express days.my mail arrived after dark 4 times this week.