It has always been efficient when I have visited, and no lines for the most part. No problems…read more Great location

I am the POA for a friend who was living in Reisterstown MD. She has relocated to Winchester VA and…read morein March I completed a change of address form at the Reisterstown PO. I have been back there 5 or 6 times to pick up mail of hers that was never forwarded. Last attempt was on April 30th when I was in town to close on the sale of her house. A very pleasant older man helped me at the window; even took my phone number and said he would take care of this situation. It is the end of May and her mail has still not been FORWARDED!! i wouldn't care but I am responsible for paying her bills. If I don't get them that is difficult to do. I am most especially concerned because she has a payment planw ith the IRS and I am not getting that correspondence either. Not sure what I have to do to fix this issue but I need some kind of help. Her address was 6 Mission Wood Way.,

I had a great experience at the U.S. Postal Service on Reisterstown Road (ZIP Code 21136). The…read moreentire process was efficient, smooth, and stress-free from start to finish. The post office was neat, clean, and well organized, and the staff was incredibly knowledgeable, thorough, and professional. They took the time to make sure my warranty claim package was handled correctly, which gave me confidence that everything was submitted properly. Excellent customer service and a seamless experience overall. I'm looking forward to receiving my warranty replacement in the mail. Thank you to the team for making the process so easy. 10 out of 10--I would definitely return for future mailing needs!

** 8 Year Updated Review **…read more Easy to locate, alot of parking lot parking, and 2 outdoor drive up mailboxes. This post office stays so busy. They have everything you need and great cashiers. They're always helpful and kind. This post office has all postage, gift cards, etc. needs you may have. This zip code needed this post office and will certainly keep it in business.

Over years of selling items online I've come to expect mediocre at best service from USPS locations…read morewherever I go. Not this location! I've been here a handful of times and helped by the same woman who always goes above and beyond for me. You can tell she genuinely enjoys assisting people with all of their postal needs. It's nice to have someone that can readily explain rate changes and policies and that can eyeball a package and know exactly what all of your pricing options are. I no longer dread shipment days!

DO NOT BELIEVE what the clerks tell you! Case in point: The clerk told me that I had coverage…read more(insured for $50) on a Fragile package that I mailed to Florida. It was even explained that it was crystal and the clerk had stamped "Fragile" all over the box! Well, the box arrived crushed and contents were broken. So, after many calls and filing complaints the end result was the the clerk had sent it STANDARD POST without ANY insurance. The POST Master was very uncooperative and basically said I was SOL!

Horrible service and no apology, no remorse, no offer to print my photo free. I sent two different…read moreemails with a picture for Breast Cancer Awareness week that my daughter needed to put on a poster to celebrate survivors. They never responded and when I called in there was no remorse, no apology... nothing. They even acknowledged that they were too busy to respond, but checked email every day and did receive both requests. UPS will have my business from now on. They don't know the meaning of customer service.

I have a mailbox here and the service is always fast and reliable…read more Very personable, like coming in to see old friends! Highly recommend, no complaints.

I have been using this UPS store for 3 yrs now and have been extremely satisfied with the level of…read moreservice and professionalism from the owner and staff. Additionally, they have managed the pandemic very well even with the increased traffic. With appreciation, Troy Mobley Matrix Connect Group, LLC 443.291.9262 troy@matrixconnectgroup.com

I have been coming to this UPS for some time. The staff is quick and efficient. The store is very…read moreunorganized. Cluttered. However, there are different services offered if needed, like Notary, shredding, faxing, coping, lockers and 24hr mailboxes. This is separate from packaging items and delivery of such. It still a nice location if you can find parking.

Although the parking is strange... once inside you experienced superior customer service from the…read moreyoung guys who run this place. They are friendly and knowledgeable about packing and shipping services. I never wait in line. As far as value... It is what it is. Everything is high nowadays!

This location is situated in a very tight parking location; making it during peak hours hard to…read moremanuver around at timeals large UPS trucks that either block the road and/or cant fit into parking spots creating possible hazardous blind spots to motorist and pedestrians. However, once inside the frustration of the parking is removed by the most friendly brothers that run this place. The store is neatly organized and well manicured. I am almost in and out even when I have issues on my end with returns as they are so patient and helpful to get the return or mailings out. I would suggest this location if you are near this area or even take the trip to have a easier and stress free mail out. Preferebly when they open as traffic in the parking lot is very light.

I came in without labels and they let me print them there by emailing them the labels-…read moreIt cost 5$ for the first page and 1$ for each additional page! I had an issue with my signal but as soon as I got the emails to them it was quick and I was out in minutes. They were nice and helpful and the establishment was clean and bright.

I went to this location to deliver out a package. I hadn't sealed the box because Verizon sent a…read morebox that said fedex but a UPS label. The teller said it would be five dollars for the box to be taped or I can buy a roll of tape(very small) for eight dollars. This store is nothing more than a ripoff at that point. If it wasn't for the fact that Verizon sent the lane for ups I would've left and went to the fedex store around the corner they let you use their tape for free.

Really quick delivery and not bad pricing at all. I requested delivery of a few accordion folders…read morefrom Fairfax to Bethesda. I will say one suggestion - there is no way to track it and I was not sure when they would be stopping by which would have been ideal. This did not detract from the experience at all though, and I am very happy.

Martin and his team were awesome - from start to finish! I will use them for all of my DC Courier…read moreServices! They are top notch! No BS! No bait and switch! Real business team that commits & makes things happen...and saves people - like me and you...time and money! (Travel, hotel, waiting in lines, etc.)! I did it all from the comfort of my home and a couple of trips to FedEx! 5 Star Service - with great prices!

I visited this location to print some documents (because who has a printer at home these days?)…read moreand had a pretty seamless experience. There were 3 workstations where you can access Microsoft Office, design software, the internet, etc. I was surprised that I needed to select a maximum amount when entering my credit card instead of the fees accumulating as the minutes passed. There is also no option to extend your time, which I found unusual and inconvenient. Other than that, I was greeted when I arrived and would not have hesitated to ask for help if I needed it.

I do not recommend for any print orders of any kind. Placed an online order for event posters…read moreyesterday. Came to pick up the order but at first no one could find it under my name although I am listed on the receipt as the person picking up. Finally found the order only to find that at the super high rate of $70 per poster the order was not correct. When I asked for a discount of some sort ... "As a courtesy, " explained the team member "I will allow you to wait in the store instead of having you come back. It will only take about 30 minutes." Not actually courteous though. She continued to express that if I had ordered in the store I could have gotten a discount since the order was incorrect but because I ordered online there was nothing to be done. Not a care in the world for my inconvenience. I couldn't get the posters fast enough from my normal provider and so went to the location that guaranteed fast service and was five minutes away from my office. A five minute pop in caused me a 45 minute delay and I had to cancel a meeting because the posters were not ready after an email alerted me that my order was waiting for pick up. Not one single apology or empathetic gesture. Mistakes are expected and every one makes them. Poor service and response is unacceptable.