[PART 2 OF 2]
From my end, nothing more happened with respect to this experience between 9/2/14 and 5/12/15, when I received the following message from Copy Post through Yelp: "You need to get your facts straight before you go defaming a companies character. I think there will be a lawsuit following if you don't take these remarks down ASAP!" That was the message I received in its entirety.
I responded as follows to Copy Post: "What I wrote is the truth, which would make a defamation lawsuit frivolous and brought for an improper purpose. If your company had done the right thing originally, I wouldn't have felt I needed to warn other consumers about my family's experience. If you reimburse my mother both for what your company charged her and for what she had to pay to service the sewing machine after it was improperly packed and shipped, then I would be happy to add that resolution to my review. I hope you will consider trying actually to resolve the problem rather than sending a threatening message when you know very well that what I have posted is accurate. Thank you."
On 5/13/15, Copy Post sent me another message through Yelp (again, included here in its entirety): "If what you said was the truth my company would not be listed on UPS's website as an authorized ship center! Call 1(800)742-5877 an ask whom ever answers is Copy Post an Authorized ship center. You might want to take that false statement down after you have really checked your facts! As far as the sewing machine, all I did was fill your mothers box with peanuts. UPS pulled her box for inspection and they poured some peanuts out to check the item inside and had the box taped back up and put on the truck to drop it off to you once they saw it was no damage. It had already traveled from here to your UPS Dispatch station. So it didn't need all of the peanuts I put in it to get to you once they checked it. The box was so badly dented that's why they checked it. In spite of it all the sewing machine was just fine. So, whatever we did got the machine there in one piece. Your mom wanted us to pay for getting peanuts out of the sewing machine case when UPS opened the case to check the sewing machine. You know as well as I that once you clip those clips on the sewing machine peanuts could not open them. So, someone had to open the case for the peanuts to get in. Hence, UPS!!!"
I have exchanged no further communications with Copy Post. On 5/14/15, Yelp removed my original review, which, based on this course of events, appears to have been at Copy Post's request in order to stop others from seeing what happened to my family.
I continue to stand by everything I have said in my reviews. UPS did tell me by phone on 7/22/14 that Copy Post was not an Authorized Shipping Outlet; the UPS representative tried looking up Copy Post by its name and its location, and nothing came up in its database. Another UPS representative reiterated by phone on 9/2/14 that Copy Post was not an Authorized Shipping Outlet at that time either. If things have changed since then, I cannot account for them. I only can say what was true at the time I investigated its status and tried to pursue a damage claim through UPS.
As for the nature of the "professional packing" services and the damage to the shipping box, Copy Post's 5/13/15 message to me (above) speaks for itself. Copy Post did nothing more than pour packing peanuts into a box in order to protect a 22-pound sewing machine; it admits there was no other padding or protection. Moreover, Copy Post's denial of responsibility for the peanuts' having gotten into the machine is nonsensical, as there are no clips on the sewing machine (and certainly none that would have protected it from having packing peanuts get inside); Copy Post packed the machine with packing peanuts and no other shipping materials, so it is responsible for the fact that packing peanuts got inside the machine. I urge others to consider whether the attitude of simply getting a machine to its destination "in one piece," without regard to damage to its internal components or the hassle and expense to the property owners of having to get the machine serviced once it arrives in a "badly dented" box, is the attitude they want in a packer and shipper they would hire.
I have spent so much time on these Yelp reviews because I want to protect other consumers from what happened to my family, and I find Copy Post's actions, both in the original packing and shipping processes and in the subsequent threats and attempts to keep other consumers from knowing the truth, objectionable and offensive. I hope the information I have provided is helpful. read more
