I came in without labels and they let me print them there by emailing them the labels- It cost 5$ for the first page and 1$ for each additional page! I had an issue with my signal but as soon as I got the emails to them it was quick and I was out in minutes. They were nice and helpful and the establishment was clean and bright. read more

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I went to this location to deliver out a package. I hadn't sealed the box because Verizon sent a box that said fedex but a UPS label. The teller said it would be five dollars for the box to be taped or I can buy a roll of tape(very small) for eight dollars. This store is nothing more than a ripoff at that point. If it wasn't for the fact that Verizon sent the lane for ups I would've left and went to the fedex store around the corner they let you use their tape for free. read more

Horrible location, parking SUCKS and navigating the constantly over packed parking lot full of terrible drivers is dangerous. SLOW Service, they need more registers and people to operate them. LONG LINES. read more

Jose took good care of our needs when we came in to have two documents notarized. He was quick, knew what he was doing, and got us out the door quickly. I have also been here to return Amazon packages and this location has made it easy and quickly. Highly recommend this store for your shipping/packing needs, as well as notary services. read more

I had to spend 40 minutes on a 5 minute Amazon return at this most unhelpful store - will never return to this one as my experience with ups across country had been positive until this point. Ups store gave me such a hard time and had to spend 40 minutes and $5 for tape I left for others. Firstly the assistants were miserable and insisted single code meant everything had to be in one box - then she insisted I had to retape myself so had to buy tape - then she said only one box can be returned so had to call Amazon who were super helpful and resolved at their expense. read more

I'm so thankful for Julia, Arya and Mr.Lim for their excellent service who helped me through a very challenging situation and did not stop until it was resolved even after the doors closed read more

arrived at the store only to find out it wasn't opened had to wait 15 minutes before the employee arrived to unlock the door... by that time there was a line down the sidewalk... the employee come up to unlock the door with an attitude not speaking to the customers and rushing them through the process. I was the first customer only needing to have a document notarized. She had me sign the document and then proceeded to wait on five other customers before completing my transaction. Maybe she had a bad day, but I felt it was very unprofessional, and I will not be using that location again read more

No wonder they've got two stars! Go to the one on York Road. This one has one rude counter guy, a ten person line out the door and won't allow pre paid return packages to be dropped off. So you wait in line for a label you've already printed to be manually scanned in. Somehow the franchise on York Road manages to allow it! They once called me when I left something there! Don't give these people your business. We need to support the ones that deserve it. read more

I went on the UPS website and got a quote for $1.91 for a simple B&W copy. That was completely reasonable. When I went to the store, they tried to charge me $14.40! $14 for a 12 page copy job??!! It's not only bait and switch- it's highway robbery!!!! read more

Due to inclement weather we will be opening 4 hr delay or closed depending on the Maryland state services on January 14th. Please call ahead before driving thought the snow*410-486-0030* Weather permitting, we will be back to regular hours on Tuesday January 15th. The UPS Store read more

Thank you for your help! Very satisfied with the service! Helped with an Amazon return.

The absolute worst UPS store in the country. Never any help. Long lines and lucky if one person is even working. Could not be any slower - it's just not possible to provide any worse service. Left again without being able to just drop off a prepaid package. Awful and horrible would be a compliment. read more

The staff there are very friendly and helpful. I came in one day and needed to print out my documents to put inside my package I was returning. They helped me print the documents with no issue. They also help me tape the box and they were just super friendly and helpful. I always go this UPS because I know I'm gonna get outstanding service. read more

I came in right at opening and was greeted and taken care of right away by Ashley. She helped me pack and even trimmed one of my own boxes making sure I saved a few dollars. It was a pleasure chatting with her as well. Thank you Ashley for helping me this morning and starting my day off right. Take care. read more

Went today (Monday -1/3/2022) at 5PM and store was closed. Suppose to be open until 7PM. There was no sign on the door/window explaining why it was closed. read more

I found the Customer Service here excellent and highly recommend them for services rendered. The Friendly atmosphere was an added perk.

Always had good service and responsive at this location. The only negative is the terrible parking to get in and out of there.

They are very helpful, friendly and professional. I would nev go anywhere else. 10 star service always.

I had a rug sent to them to be delivered to me. I had called the UPS national office to make sure the rug was the proper size and wrapped to their standards for shipping. When the sender dropped it off, they called me and informed me that it was too large to ship. Apparently the wrapping made it larger than the limit. After some back and forth, the woman I talked to said she would make it fit. I don't know if they rewrapped it or bent it or crunched the ends or what, but they did get it within the limit so their truck could handle it. It did cost more to ship than the national office said it would by about $70, but it got to me in good condition, and they were accommodating enough to take my complaint seriously and resolve it in a satisfactory way. read more

UPS has always shown excellent service. The employees at the Pikesville branch are knowledgeable, quick and easily answer any question you might have. At busy times such as dealing with a long line of customers waiting outside and masked in the hot sun, they are as efficient and courteous as usual. They follow sensible "rules," to assure your safety and others. read more

I frequently use the UPS store in Pikesville because I always receive great and professional service. The staff is courteous, friendly and helpful. read more

Terrible customer service. They refused to take my brown shipping box with postage already attached. They wanted me to put it in an additional shipping box. Terrible customer service and attempted to up charge me. I'll drive out 20 minutes to go to the store with better customer service. read more

Worst customer service. Gave me a hard time to ship an Amazon return. Told me I had to put the product which was already in a box, in a shipping box. read more

Holy cow just left there and they could not be more rude when I asking for your information they don't even ask just give you a dirty look. Then I was told I couldn't use my own tape when I've never had a problem with it before at my regular Store. Wow the response I got to that filthy and the other store way more professional and does better business. Never again will I go here. Talk about disgruntled employees with no customer service and condescending attitudes read more

Excellent assistance in the printing area which I've needed in the past few mos to complete a project

Manager was really rude and mean. I forgot to tape my packages before I came and they said I had to buy the tape for $5 (plus tax) and only then would they ship it. read more

I had a mailbox at this store for the past 5 years or so with average service. I rarely saw John (the manager/owner) since he was at other stores. My feedback is really about the management decisions, not about the day-to-day employees who are very helpful and nice. The first few years, I would receive notifications when a package arrived. Somewhere along the way, the notifications stopped and no one (including the local manager) could figure out how to get them resumed. I think my mail would periodically (monthly) get mixed up with someone else's mail because I never received some letters. For important items, I ended up using a different address that I knew would work. Several times, I had to have people re-send mail (the 2nd time always using a different address than the UPS store). I know I received other people's mail and returned it - which is why I figured mine went to someone else (but they didn't return it). Last August the store moved to a new location and we were told they would handle the forwarding of our mail to the new address for the next 6 months. I was told several times that they would hold my mail through February 2019. I was periodically stopping by to check on mail and found out that in December, John made the decision to have all the mail returned to sender. The US Post Office won't forward mail from a commercial entity and now I missed the holiday mail, without any notice. Needless to say, I am not pleased about this unexpected change. I would NOT recommend using this UPS store. I'm sure there are others that are better out there. read more

Really disappointed! Terrible customer service from John the manager and not reputable about honoring agreements and deposit fees. There are other less expensive and better customer care locations available nearby read more

We went here to ship a box to California. We packed this Video Projector, insured it. They received it 5 days later. We receive a call that it was dropped (or thrown). It i8s damaged. They told us it is covered. Expect a check within a week. 10 days later, no check. I call them. They changed their mind & will not pay.Why? Because they don't want to pay. I am fighting this but, who knows. Don't trust these thieves. read more

It's quite expensive compared to other shipping companies. 1$ for a piece of tape... lofl... They got the ship date wrong and when I called to correct the phone was off the hook. Called the corporate headquarters, they answered quickly and took care of the problem quickly calling the franchise owner, who immediately went to store location, put phone on the hook :) and called me to fix the problem. I really appreciated it but the cost again is too high. But customer service was great and that's a very hard thing to find in corporate world. Thanks guys! read more

I have used this location before without incident...always with a pre-printed label to make a return. However, the one time I needed to get a package somewhere in a defined time period, things fell apart. Package was not shipped in a timely fashion and I would have been better off going to the post office just across the street. I understand things can go wrong, but customer service shouldn't be one of them. read more

Terrible and rude customer service (opened late, not as much as an apology from the person working there) and over priced. Tried to charge me $12.99 for a small shipping box. I walked and found a different mailing place in the quarry that charged me $1.99 for a similar box. read more

Worst Customer Service on the planet. Spoke to an associate by the name of Furagi, was upset because he had to look up a tracking number. Visited the place in person as well with the same result. Manager should be fired. read more

This is one place I always get great customer service. They're fast, friendly, and always very helpful. It sounds funny, but I've left every visit smiling. Shipping should always be as easy as they make it. read more

I have been highly impressed by the professional kind and patient help that Jamal has given to me during my visit to the store. Prior to coming to the store I had been to other similar stores with the same problem. I will come back to the store in the future if need be with much appreciation. read more

The sales person who answered the phone hung up on me while I was looking up information they requested. I will not use this location again. read more

Worst customer service at this location. I was notified several weeks later that an overnight delivery had been returned because it did not contain a suite number. The Pikesville UPS has delivered many packages for me to this same location. ( I send a package monthly). John Lim/Owner insisted that I pay antoher $24.68 without ever offering an explanation; offering a discount or a simple apology. Will never use the services again. read more