Although the parking is strange... once inside you experienced superior customer service from the young guys who run this place. They are friendly and knowledgeable about packing and shipping services. I never wait in line. As far as value... It is what it is. Everything is high nowadays! read more

This location is situated in a very tight parking location; making it during peak hours hard to manuver around at timeals large UPS trucks that either block the road and/or cant fit into parking spots creating possible hazardous blind spots to motorist and pedestrians. However, once inside the frustration of the parking is removed by the most friendly brothers that run this place. The store is neatly organized and well manicured. I am almost in and out even when I have issues on my end with returns as they are so patient and helpful to get the return or mailings out. I would suggest this location if you are near this area or even take the trip to have a easier and stress free mail out. Preferebly when they open as traffic in the parking lot is very light. read more

The UPS Store - Shipping Centers Near Me - Owings Mills, Maryland

The young man with the curly black hair is absolutely awesome!! He doesn't smile a lot but he is always helpful and has a gentle personality. The young man with the red hair who favors Steph Curry (in looks), is absolutely horrible!! You try to be customer friendly with him and he barely responds to you. He lacks customer service. I've heard him on at least two occasions being very harsh in front of customers to the other guy. If he's a manager, he needs training!! read more

Never, never, NEVER again will I participate in the success of this establishment. Poooooorr Customer service and demeanor with a condescending tone. Telling other customers " not to piss him off" for requesting he, curly head shorter gentleman" to complete a task correctly. In the past, I've personally experienced inappropriate behavior for a business servicing the public. May the location lose business and ultimately sell and hire new workers. Date of visit 7/13 @ 5pm. Do better. I'll never return and will share with every person listening. This review will additional be sent to UPS and Yelp. read more

I've been here twice, great experience each time. Although they have a parking lot, the spots are tight and mostly taken. I am normally dropping off prepaid packages for return. The employees here are great, and very helpful. Yup, I'll be back. read more

I've been here a few times in order to conduct a Amazon return. Each time the experience has gone well. Usually there is not much of a line and when there is, the staff is usually able to take care of everyone quickly. I would use them if I ever had to mail anything out. They are located in a shopping center that does get busy so you are not always guaranteed to find a close parking space. I have not noticed what their rates are for their shipping, but I can't see them being too much different from any other official UPS stores. read more

My rating is 3 1/2. I'd give this location 5 stars if: *the customer service cashiers would greet me upon entry *apologized for the wait time if I waited in a long line or thanked me for waiting *addressed me as a customer by saying: "How can I help you?" instead of gesturing and/or waving their hands at me to communicate they can help me. read more

Go to another location, this store is in a very tight parking lot, also I have been there twice in two weeks and each time my shipment gets messed up because the young man who is there doesn't know what he is doing and he has a very bad attitude, he argues with the customers. I worked in customer service for many years and I was taught that I should never argue with a customer even though the customer was wrong!!! Don't do business with this location!!! read more

Be wary of the Owings Mills UPS. This store charges $8 for a piece of tape or box. Manager is always angry. Very poor customer service.

The Best Shipping Experience - Hands Down! If you're looking for a shipping and business service experience that's truly next level, stop searching--this UPS Store is it! Locally owned, community-driven, and run by absolute pros, Darryle and his team don't just provide a service--they set the standard. As investors and builders of the community, they bring unmatched reliability, efficiency, and care to every single customer who walks through their doors. Darryle & Anthony never disappoint! From the moment you step inside, you'll feel the difference. This isn't just a shipping store--it's a masterclass in efficiency, customer service, and professionalism. Darryle runs this place like a well-oiled machine, yet always with a personal touch that makes every interaction seamless and stress-free. Time-sensitive package? Business printing? Notary services? No problem! Everything is handled with precision, speed, and a welcoming smile. They are timely, efficient, and incredibly friendly--a rare and unbeatable combination in today's fast-paced world. The staff is knowledgeable, the service is lightning-fast, and the store itself is spotless and perfectly organized. You won't find a more reliable place to handle your shipping needs. I've used countless shipping services over the years, but this location? Absolutely UNMATCHED. It's not just the best UPS Store I've ever been to--it's hands down the best shipping and business services experience I've ever had. Bonus: The super convenient parking access from Red Run Blvd (right across from RoFo) means no more fighting Dolfield traffic just to get in and out! That small detail makes an already seamless experience even better. And here's something extra special: They also offer beautiful, custom-made woodworking pieces that make for perfect gifts! The craftsmanship is top-tier, just like their service. If you want flawless service, zero stress, and a VIP experience every single time, do yourself a favor and come here. Darryle, Anthony, and the incredible #6847 team will take care of you like family! 10/10--HIGHLY recommend! FREEstate Workshop Approved!!! read more

Fast & friendly service. I love this UPS store. Great parking available. Line moves quickly. read more

Oddly enough, there was no line and no wait during todays visit. The staff greeted us the moment we walked it. They scanned my QR code, gave my my receipt and thanked me for my business. I was in and out in under 90 seconds. Perhaps it was the time of day or there were just the right amount of stars in the sky. Whatever the reason, I am grateful that this visit took no time. I had a harder time parking (the shared lot is tight and BUSY). All thumbs up read more

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Extremely poor customer service. Young man behind the counter was extremely rude and combative. I was attempting to return medical equipment to a provider and got the worse response ever. I was given specific instructions from the equipment provider and was attempting to confirm the instructions with the staff. The staff person told me that he did not care about what i was trying to tell him. I will not be returning. read more

My go to for free Amazon returns. The prices for paid shipping are rather high. Over heard them quote $200 to ship a phone. Unsure if that was overnight but that seems crazy high. read more

Closing the doors any earlier than closing time is ridiculous. New management. New staff. Unprofessional.

The employee (maybe owner) behind the counter thought it would be ok to tell my fiancé that he would "do her" and followed it up by saying "no really, I'd do you, want my number?" Extremely unprofessional and if he's still employed by week's end, the franchise owner and UPS should be ashamed to have an employee of such trash caliber receiving a paycheck. read more

Been here a couple of times and it's always been two young gentlemen. Quick, efficient service. Thank you guys!

For some reason, YELP has this review for a UPS Store in Chicago and it is not.... I listed it in Owings Mills Maryland. Anyway, If I could rate them lower than one star I would. This post is about returning an Amazon purchase. I have returned items before and was never met with this level of rudeness. I printed out a return label as instructed, and I took the box and the label to the UPS Store at 10999 Red Run Blvd in Owings Mills Maryland on June 8, 2025 in the early afternoon. I approached a young man behind the counter and explained to him that I have a return item for Amazon and I have a return label to go with it. He never asked to see the label, he just told me that I would have to purchase a bag for $6+ dollars and I would also have to pay over $6 for him to tape the return slip to the bag!! I have NEVER had this happen. Ever. You simply hand them the slip and the box and they give you a receipt. Not at THIS location. I left the store, went home, and called Amazon Customer Support. They immediately sent me a new shipping label but this time it explained that there is no charge and no box was needed. I printed it out and went to another UPS store location in Westminster Maryland. I did not want to risk returning to the same store and have the same thing happen. The young man at the Owings Mills location never even looked at my shipping label before he tried to charge me for a bag and tape. When I went to the UPS store in Westminster, I told the lady behind the counter that I had an Amazon return and I handed her the return label and she immediately gave me a receipt. I explained to her what had happened at the Owings Mills location and she agreed that is was very strange that they did that. Is this normal protocal to treat customers this way at that location? HORRIBLE CUSTOMER SERVICE!! read more

This place took good care of me when I needed help and they didn't have to do it. Will definitely come back.

Not a great experience at Red Run UPS Store. I had to buy a $10 roll of tape because the woman who processed my mailing couldn't give me one piece of tape and she didn't think my tape job was adequate. Worse was her attitude. She laughed and sang when I complained and was condescending and totally unconcerned about me. I have had good service there in the past but this woman was not very customer service oriented to put it lightly. Really kind of belligerent, especially when I asked her name. Really needs some customer service training. read more

Quickly serviced every time i go in there. The staff is friendly and service's people as quickly as they can

This store popped up right up the street from my house so it's SUPER convenient. Each time I went in the staff has been polite and helpful. They offer print and copy services and you can drop off your mail for the post off there too, a one & done. I love that this store is conveniently located in my neighborhood, the only reason I didn't give it 5 stars is because they don't offer a UPS drop box right outside the store for hours when they aren't open. Maybe the owner will rad this and add that sweet little edition read more

Staff here is always working as best they can but this location is always incredibly busy and often there's only 1 person at the counter. The parking is atrocious - tiny, narrow spaces that are always jam packed. I rarely find a spot without waiting or parking 10 stores down. I wish they'd move across the street or in the back where they could have a larger counter for more staff & registers, and more parking spaces. They've outgrown this location. read more

I have been going to this store since it's been open and the customer service is consistently great! I've never had an issue when shipping returns even when I'm not prepared. Lol. The store is neat and organized, the staff is friendly and helpful, and if you need to purchase items such as packaging tape or envelopes they're always stocked with them! Thanks for always going above and beyond to help. read more

I've visited these stores all over the country and this one is the worst! Slow, rude and obnoxious employees. More interested in being rude and joking around then taking care of customers. Not recommended at all!! read more

I always enjoy coming to this store. The staff are always in a great mood, smile and are helpful. The UPS drivers always wait for our packages too. Great branch! read more

Great service. I was able to stand at in an area designated for physical distance procedures and get my packages mailed easily and quickly. The service was superb. read more

The UPS store on Red Run Blvd in Owings Mills is by far the best UPS store! The service is excellent and the employees are so pleasant, professional and accommodating. I actually pass by UPS on Reisterstown Road to go to the one on Red Tun. read more

UPS is great. They always deliver packages on time with no hassle. They've never let me down. Thank you UPS

I love this location. Friendly staff and many options for services ranging from mailing services, shredding services etc. Its conveniently located in Owings Mills on Red Run Blvd. read more

Professional staff. Owner is awsome. I ship monthly from this location. This is a well run store and is a jewel on the community.

So I've been in here a few times and the employees are really great !They are always personable and polite and really helpful !!it is a delight to come in and do business and it smells great too ! I was there to ship an item but I noted that they had snacks and postal boxes etc. it is chock full of all that you need for shipping services and possibly more that I missed ! Kudos ! read more

Jessica is always helpful and attentive every time I come, so I never remember her name but today I said I would because she's great.

The staff at the UPS store in Owens mills on rerun Boulevard are always very professional and extremely helpful!

The customer service in this store was top-notch. The staff was kind and helpful. I would recommend this store for its variety of services, cleanliness, and customer service. read more

Great service from a friendly and hard working group of people. I was in and out in no time even though there was a bit of a line. It moved fast and everyone was courteous! read more

I love this location the best service ALWAYS!!! The people who work there are pleasant and efficient !!

I love this ups location. Everyone here is friendly , professional and efficient! It's located near Owings Mills boulevard so it's easy to get to . read more

This UPS store is great! The customer service is awesome and the owner is friendly and helpful.

Great owner, management and staff! They are efficient and friendly. They exhibit patience even during high volume periods.