Everything! Christian, Miles and staff are friendly and welcoming! They are courteous and helpful…read morewhether you are spending money for things to be shipped/ printed or just dropping packages off with prepaid labels. Doesn't matter to them, each customer is important to them. They are a class act!

I've been dealing with this Small Business for over 20 years! Mainly while, serving overseas in the…read moreU.S. Army. Remarkably, I've never had an issue, which is a strong testament to their "Customer Service." You immediately feel the "Small Town/Small Business environment as soon as you enter the Establishment. While at the me time; providing professional, clear & concise guidance and service! The main Post Office is OK but if you want EXCELLENT, stress free, reliable service; LOOK NO FURTHER!!! By the way, please check out their website! They offer a multitude of services!

I visited this location to print some documents (because who has a printer at home these days?)…read moreand had a pretty seamless experience. There were 3 workstations where you can access Microsoft Office, design software, the internet, etc. I was surprised that I needed to select a maximum amount when entering my credit card instead of the fees accumulating as the minutes passed. There is also no option to extend your time, which I found unusual and inconvenient. Other than that, I was greeted when I arrived and would not have hesitated to ask for help if I needed it.

I do not recommend for any print orders of any kind. Placed an online order for event posters…read moreyesterday. Came to pick up the order but at first no one could find it under my name although I am listed on the receipt as the person picking up. Finally found the order only to find that at the super high rate of $70 per poster the order was not correct. When I asked for a discount of some sort ... "As a courtesy, " explained the team member "I will allow you to wait in the store instead of having you come back. It will only take about 30 minutes." Not actually courteous though. She continued to express that if I had ordered in the store I could have gotten a discount since the order was incorrect but because I ordered online there was nothing to be done. Not a care in the world for my inconvenience. I couldn't get the posters fast enough from my normal provider and so went to the location that guaranteed fast service and was five minutes away from my office. A five minute pop in caused me a 45 minute delay and I had to cancel a meeting because the posters were not ready after an email alerted me that my order was waiting for pick up. Not one single apology or empathetic gesture. Mistakes are expected and every one makes them. Poor service and response is unacceptable.

I have been coming to this UPS for some time. The staff is quick and efficient. The store is very…read moreunorganized. Cluttered. However, there are different services offered if needed, like Notary, shredding, faxing, coping, lockers and 24hr mailboxes. This is separate from packaging items and delivery of such. It still a nice location if you can find parking.

I go to this UPS to return packages all the time. The staff are always pleasant, very helpful and…read moreservice is fast. The longest I've probably stayed is 5 minutes.

This location is situated in a very tight parking location; making it during peak hours hard to…read moremanuver around at timeals large UPS trucks that either block the road and/or cant fit into parking spots creating possible hazardous blind spots to motorist and pedestrians. However, once inside the frustration of the parking is removed by the most friendly brothers that run this place. The store is neatly organized and well manicured. I am almost in and out even when I have issues on my end with returns as they are so patient and helpful to get the return or mailings out. I would suggest this location if you are near this area or even take the trip to have a easier and stress free mail out. Preferebly when they open as traffic in the parking lot is very light.

Be wary of the Owings Mills UPS. This store charges $8 for a piece of tape or box. Manager is…read morealways angry. Very poor customer service.

This is a convenient place to drop off packages for fed-ex and UPS. I had to return something to…read moreVerizon. It provided me with a pre-paid label and box. All I had to do was deposit the item in the box and drop it off at at a UPS drop-off location. I gave my item to the clerk, who scanned it immediately. I had to ask for a receipt. He promptly gave me one after asking for the receipt. Located next to a supermarket, barber shop and a dry-cleaner, you can kill a couple of birds with one stop.

Horrible service and no apology, no remorse, no offer to print my photo free. I sent two different…read moreemails with a picture for Breast Cancer Awareness week that my daughter needed to put on a poster to celebrate survivors. They never responded and when I called in there was no remorse, no apology... nothing. They even acknowledged that they were too busy to respond, but checked email every day and did receive both requests. UPS will have my business from now on. They don't know the meaning of customer service.

I have a mailbox here and the service is always fast and reliable…read more Very personable, like coming in to see old friends! Highly recommend, no complaints.

This store is huge! Each isle is super long and stocked to the brim. The staff...ehh, non-existent…read more(except for the people working at the registers). But, the staff members were pleasant!! The isles in the store are wide, but there is stuff in the isles, cutting down on the spaciousness. Either the store should be bigger, or the amount of "Stuff/Clutter" needs to be addressed. At the end of the day, there is SOOOOO much stuff in the store. The store is clearly too small for the amount of stock

Once I came in I was greeted by Cam one of the associates, he was very helpful and practiced with…read moreme, Cam also gave me good advice about different options concerning my business

Not a bad location for this spot and had to stop o to use the shipping service for my company. I…read morehad to go back and forth with the counter person on the sending of the item though as she was trying to get me to buy a box which I explained wasn't needed as they were handling the packing. Finally, she scanned the QR code where this was noted, but had she done this first it would have saved us some time and been a better experience. So in that regard, a little more training may be something to be considered.

I went in to use the computer I was told upon entry the printers were down I would need to print to…read moretheir main email however this requires you spending more time on the computer at $.30 a minute so basically FedEx is now charging you for their equipment that is broken which is unfair to the customer and borderline fraud and deceptive practices because they're benefiting off of a situation The same time I was told I could bring in a thumb drive from the car I asked the representative to stop the machine from billing me or just give me a discount for the time I was charged and I was not using the machine which is the computer that I'm referring to the representative told me he was not trying to do that I would not be able to compensate me for money I'm being charged when this error of their machine being down has nothing to do with the customer I asked him for the managers name he did comply I felt he needed to be trained better since management were already aware of this situation with the printers down i am very transparent about my reviews I always inform the merchant after everything is is closed out , when I pointed out why I gave them this grade for the review and why I felt it was robbery to a customer since this is a store with printer issues the store clerk was very humble and understood where they could have done better. incloding the positive was while I was there working on the computer the clerk was very attentive and asked me several times periodically if he could be of help therefore I feel with the proper training this clerk could really go far in this company I will come back in a couple months unannounced of course just to see if they've improved.

Material was posted to their website, printed and delivered same day…read more OMG. Perfect and I did not get out of my chair. AWESOME. Thanks Mike.