Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

Had to ship Intl. and I had a couple of complications. John help me incredibly well. He problem…read moresolved and found my solution quickly. So I could ship and the package would arrive on time the next day. Very good customer service at least from my experience with John. Thank you.

Left a package ithe box in from one night around 6:00 p.m. They never checked the box and I had to…read morego there the next morning to retrieve the package and make other arrangements. There is no number that gets you to speaking to any one at this location. The AI rep is possibley the worst ever. Go UPS. They do not maintian the remote boxes in their area so pick up timEs cannot be relied upon. GO UPS.

The UPS staff are friendly and knowledgeable. They can help you with your shipping, copying,…read moreprinting, and shredding needs, to name a few services they provide. I have had a personal mailbox there for years, which keeps my mail and packages safe, as I travel a lot and am not home to secure these items. Give John and his staff a try, JR

I generally prefer to use UPS, but avoid this franchise/location. The space is small and crowded…read morewith limited options, and I don't find the owner/manager, particularly thoughtful. The USPS is only a couple blocks farther and is a spacious and well run office. Around the corner is a similar large well run FedEx office.

I have benefited from receiving Staples Tech Support in Needham for many years, as an at-home…read moreconsultant with a laptop. Just yesterday I was having problems with my laptop not charging. Brian and another tech tested the cord with other devices and it was working fine. It seemed as though they were going to have to send it back for factory repair. Russell saved the day by working his magic on hardware settings and fixed the problem. Russell has been my go to tech for 8 years. He's the BEST!

I came here to print some pictures and the whole process took me less than 5 minutes. Printing from…read moreyour email is a self-service process so you email your file to the staples printer inbox, then a code/QR code is sent your phone within a minute, and then you take that code/QR code and scan it to the printer you're using in the store. From there, you select the file(s) you want printed and you can preview your work before clicking print. It tells you the estimated cost and gives you a solid preview of what's about to get printed, before you click print. Also, I do have a printer at home but I like coming here when I'm printing things that I want to show a high contrast of colors, or if there's a picture or logo on the paper since the ink quality is really nice compared to what prints at home.

Very bad customer service, the girl who worked there is super rude. I feel bad for FedEx…read more Unfortunately there is no name printed on receipt that I do not have her name. Location is PMXK, Device ID -BTC01 Date is 11/11/2022 1pm. With this info, FedEx can find out who that rude staff is.

They do not back up their work. I had a job thru Canva. It was picked up by a messenger. when the…read morejob arrived, they did not print the second side. When I called the arrogant girl that picked up the phone after 15 things, said did you look at the job when you picked it up? if you accepted the order, it's yours. Never in my life has a company not taken responsibility for a job they did wrong. I will never send a job to FedEx for printing again.

The line here is ALWAYS horrific and they are always short-staffed so it moves at a snail's pace!…read more HOWEVER, the saving grace of this USPS location is that despite the counter being closed by 5PM, I've discovered that the self-service kiosk outside of the closed area remains open 24/7! I've almost always used the self-service kiosk for everything, including mailing letters, buying stamps and postages, as well as mailing/shipping USPS Priority and Express packages and envelopes! Very convenient to have this kiosk here! I wish all USPS locations would have one of these kiosks.

Athena turned a routine passport visit into an ugly demonstration of how someone on a power trip…read morecan weaponize even a small amount of authority. Walk-in passport services were available from 10:00 a.m. to 1:00 p.m., and our family arrived shortly before noon. Athena was extraordinarily loud throughout our visit. Her voice carried across the entire post office, making every conversation and comment clearly audible. After learning that we did not have an appointment, she announced publicly that she did not know whether she would get to us. We stayed in line. Athena then repeatedly stopped working for leisurely conversations, removed her reading glasses to chat, inserted herself into another employee's transaction, discussed movies with the white family ahead of us, gave their children M&M's, and used the word "bastard" during a loud conversation with a colleague. She had ample time for everyone and everything while our family waited under the threat that she might not serve us. When we finally reached the counter with a complete and organized packet, her warmth disappeared. She barely spoke to us and did not even acknowledge our child. When a colleague told her to focus on helping us, Athena loudly replied, "They don't have anywhere to be. They've spent an hour here." She did not know where we needed to be. We had spent an hour there because she had deliberately taken her time. She appeared angry that we had remained instead of becoming discouraged and leaving. The clearest evidence came at approximately 1:10 p.m., after walk-in hours had ended. A white man in his twenties arrived without an appointment, and Athena kindly offered to help him. She did not announce that he might be turned away or attempt to embarrass him. The appointment was not the issue. The deadline was not the issue. The difference was whom Athena chose to treat with dignity. I know the hot sting of realizing that someone has judged you for nothing more than the melanin in your skin. Athena's selective hostility, deliberate obstruction, public humiliation, and dramatically different treatment of white customers communicated that message clearly. Our child witnessed it too. This was not merely poor customer service. It was a sustained exercise of petty power marked by discriminatory treatment. USPS management should investigate this incident and hold Athena accountable.

Move from apartment in Holliston to Ashland: From start to…read morefinish my experience with this local company was wonderful! Very communicative, receptive of a date change on my end, movers were professional and friendly, they worked quickly and efficiently with no damage to any items. The cost was well worth it. I highly recommend them!!

I needed help shipping an item that I bought at an auction. The item is oddly shaped and very…read morefragile. Brian and his team packed the item perfectly with a custom made box. Brian took the time to call me, walk me through the process and answer all questions that I had. My box arrived on time and without any damage whatsoever! I would recommend New England Pack & Ship to anyone looking to ship important and fragile items. Top notch service and a great price!

Very kind and good quality Employees go out of their way to…read morehelp you. Efficient and personable people

Terrible customer service. In August 2024, I delivered four pieces of furniture to this store for…read morepacking and shipping. Three arrived fine, but one, a floor lamp, arrived broken in two pieces. Since then, I've made more than a dozen attempts to get compensation, including several visits to the store, phone calls to the UPS complaint numbers, and emails. I have an official "claim number" from UPS, but the only substantive response is a verbal reply from the store manager that they weren't able to provide any compensation for the loss.

Quaint little post office without the quaint friendliness and professionalism. They won't let you…read moredrop off like other post offices. And they're very rigid. Go elsewhere.

I live very close and avoid this location due to downright the unprofessionalism and indifference…read moretoward treating others with courtesy and kindness. There's always the same guy behind the counter who is rude and condescending to me and everyone else I see being serviced. I know that good workers are hard to find these days and it's sad to know that this gentleman behind the counter says and does anything to feel superior. In fact, I've heard and personally witnessed their male employee behind the counter yell at customers and chase them down the street for nothing more than to bolster his pride and ego regarding this location's policies (which btw, the policies of this location/employee are not found online or displayed anywhere inside or outside of this usps location). How about some basic customer service training and maybe try hiring folks with basic human manners usps?

I order several items online and they always seem to wind up here before their ultimate…read moredestination. The location of this USPS is relatively convenient, close to the Newton Highlands T stop. I have called them a couple of times and they have not been extremely helpful when tracking down a package that is supposedly here. However, I have also stopped by here in person to mail out a package to a friend and the woman behind the counter was very helpful in finding the right size box for me to send out and creating a tracking code for the item. The location is extremely small so I can imagine it is frustrating to wait in a long line for the people ahead of you.

NO problems they work fast nice workers its wonderfull you can by a money order useing…read moreyour dept card or for all items needed and shipped there not a service that packs your things or tapes it up. you can by all your shipping supplys there boxes tape envelopes all size boxes shipping labels labels and forms there helpfull filling out forms. for shipping much more and you can get your own P.O. BOX GREAT Jessica