The customer service there is abysmal. They close at 6:30, we arrived at their door at 6:29 to find…read morethe door locked. Both of the workers were behind the counter and looked up and shook their head 'no'. Basically saying to us F you. I can understand if we got there after hours, but this was prior to the hours posted online and on their door. Find another UPS store to give your business to as this one doesn't care nor do they honor the hours that they post.

Nicest people at the registers, always have a smile and a thank you. Love this UPS store, quick,…read moreefficient and friendly!

Dropped a pre-paid FedEx package Tuesday at 4:30 PM. The kid behind the counter was eating Cheetos,…read moredidn't offer a receipt until I asked. By Thursday, no tracking updates...so I stopped in. Door was open, no staff in sight for five minutes. When someone finally appeared, I asked about my package. Turns out it had been sitting untouched on their floor since Tuesday. I took it back and brought it straight to FedEx. To his credit, the kid did ask for ID before handing it over. If you claim to be a shipping service, maybe try shipping. What a joke.

I visited this store for the first time this morning. I phoned ahead and the interaction was very…read morepleasant. I needed an odd size, large box for a return. They were very helpful and got the item packaged up in no time. It was a USPS return shipping which they handle as well. Will definitely give them more business in the future.

Great service. Prompt. No bs. They got the equipment picked up...packaged...and to me at a g price…read more Good value for the money I spent

I use this shipping center frequently considering I'm not a business. The owner is always helpful…read more& will give me suggestions as to the best way to ship something. I've had a few things I needed packaged. Every single one has arrived intact.

They are the best most helpful, and friendliest packaging , and shipping store in the area. They…read moredo a great job, and are always helpful and fair. Support your small local businesses, especially when they work hard and deserve it. I've even used them to transform VCR tapes to DVD, and used their fax services too.. Five Stars *****

My visit to Packaging Plus was a pleasure. Frank, the owner, guides you through the process and…read moregives you the best return for your money. Together with Fed Ex, he helped me send four packages into New York during the pandemic. The packages were literally delivered the next day. Staying open during this difficult time is not an easy task and all the customers appreciate Frank's efforts. Packaging Plus and Fed Ex make a good combination. Thank You for your hard work. Dana L.

I've returned packages at the Amazon Hub Locker in West Caldwell a few times so far…read more There are parking spots in front of the office entrance, and a ramp walkway in case you have a dolly or cart for large packages to lug there. The clerk will scan the QR code on your label and then take your package. If it's large, they may ask you to put the package on a metal shelf for them to carry to the back themselves.

Easy self service, parking spots always available, excellent location, and personnel have always…read morebeen helpful. The question remains: Is it still open, as I no longer have this as an option when returning stuff?

So on a Monday morning, i needed to print labels to ship my belongings to Florida where i was…read moremoving to So I went to the computer and all of a sudden, I had one of the employees hovering over me asking If i needed any help. Then a moment later, i find out because I spent a couple extra minutes trying to figure out what to print, they were timing me so they can charge me for using the computer. Seriously? I didn't even notice a warning near the computer telling me any of this. So, they charged me $3 top of what I had to spend on the printouts. I should've just gone to the library. Also, every single individual employed at this location has absolutely no social skills whatsoever. They ask you want you want and tell you what to do. They're just order processors that act like robots. Im not lying. Update: So i just moved to Florida and visited a local UPS Store. Let me tell you all something. Maybe its something in New Jersey that employees just dont care. Maybe they dont even get paid alot to motivate themselves but you have no idea what you're missing here. I dont know if anyone has seen the film Pleasantville. Its like that. Everything is perfect. Employees help you immediately when you walk in like an Apple store. They ask you how your day is going. Im serious! Yes UPS will get your packages out flawlessly but next time you walk in to this location, ask yourself, "Was that enough?"

I sold a framed painting and called the Boonton UPS store for a packaging and shipping quote. I…read morespoke with Mr. Patel, the owner, providing the exact frame dimensions, weight, and destination. He estimated $50 for boxing and $25 for UPS Ground shipping, bringing the total to about $75. When I arrived at the store shortly after, he pulled out an oversized box--much larger than necessary--and suddenly quoted me $130. I asked if he could trim the box down since it was at least 18 inches too tall, but he said he couldn't adjust the cost in his system. Then, he added that he hadn't yet factored in the charges for the box, packing materials, and labor--another $110. In just minutes, with the same package dimensions, the price jumped from $75 to $240. The store recently changed ownership, and it was clear that Mr. Patel had no intention of honoring the quote he had just given me. Whether it was a misquote, a lack of business knowledge, or just dishonesty, the experience was frustrating. I'd recommend finding another UPS store--this one is not worth the hassle.

I had a very disappointing experience at this USPS location today. This review is to report a bad…read moreworker with bob blond hair, older female. She was extremely rude, condescending, and dismissive toward several people in line, including me. Her tone was unnecessarily harsh and unprofessional, which made what should have been a simple transaction uncomfortable. When it was my turn to purchase a money order, she repeatedly questioned whether I had enough funds to cover the amount even after I clearly confirmed that I did. I was then instructed to step aside to complete a form, which I did promptly. However, when I returned moments later, she told me to get back at the end of a long line, despite the fact that I had only stepped aside at her request. This felt unreasonable and discourteous. What was especially frustrating was observing a noticeable difference in how she interacted with others. While she was abrupt and dismissive with several women customers, she appeared much friendlier and more accommodating toward a delivery worker behind the counter. The inconsistency in treatment was difficult to ignore and made the experience feel even more uncomfortable. The supervisor needs to check cameras and investigate her style to abuse clients. Customer service at a public service location should be respectful, consistent, and professional. I hope management provides additional customer-service training and reviews how customers are being treated at this branch, because no one should feel belittled while simply trying to complete a routine transaction. When I rated her service and selected on the screen how unsatisfied i was she mentioned my score. That is scary that they have access to the rating putting the customer in a confrontational situation. Her confronting me was not good. No usps should allow this.

Too bad so many negative reviews, cry babies. Think convenience! I've been going here since moving…read moreto Lake Hiawatha 12 years ago. Never had a wrong shipment error. Mistakes happen, even w/ UPS or FedEx. Maybe language barriers when shipping packages (have heard this with customers in front of me). Yes, long lines, SOMETIMES, you just have to know when to go. Like any other post office I've ever used. Today, Friday, 10:00 AM no other customers. My only complaint is don't take so many passport applications late on a Saturday. So, avoid afternoons on Saturdays! Plenty of extended weekday hours! But the hours are great, one lady acts like she knows you forever , and very convenient in Lake Hiawatha...the option is going out to Rt.46, and service no better. Convenient Handicapped spots. Nice selections of cards and gift cards.

Should be called first class courier. Very responsive, friendly and helpful service from everyone…read morefrom sales to dispatch to the driver. Everyone did everything to make the shipping experience work. On time performance. Good pricing.

From the owner: Expedited Delivery Rush Trucking…read moreLess-Than-Truckload (LTL) Dedicated Route Man-In-A-Van(SM) Services Tractor Trailer Logistics Warehousing Direct Delivery Delivery Brokering Nationwide Courier Services

Look up the word "service" and you'll see this shop's owner's photo. He truly goes the extra mile…read morefor me every time I have to ship something. Recently, I shipped a heavy, large, car spare tire (Porsche 911 - big and valuable). He figured out how to package it in a way that didn't break the bank and still get the thing to Chicago intact. Fast, friendly and professional. A local gem. Recommended.

Unfriendly staff. The gentleman behind the desk could not be bothered to acknowledge me (yes, I…read moresaid hello and explained why I was there). He waved his fingers so I would push the package closer. I greeted him on my way out. No response. Apparently he is doing me a favor. Won't be back.

A little hub for FedEx, they have carts if you have bigger ritems. It's a bit off the main Rt 10,…read moreand they have parking and a customer lot. Three people working to scan multiple packages for the holidays, and it took a bit for them to pause and check my drop off in, but it was aesthetically simple and was in and out under 5min. While I've faced cheerier employees, efficient and easy works, too.

My SO and I had a pleasant experience with retrieving a package from this location. The man at the…read morecounter, Walter, was hilarious and just a pleasure to deal with. We were in and out of the store within five minutes, even with customers ahead of us. We will definitely return to this store if needed.