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    US Post Office

    3.0 (4 reviews)
    Closed 10:00 am - 4:00 pm

    Services - US Post Office

    Shipping centers

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    5 years ago

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    5 years ago

    Continuous poor customer service. Glad there is another Post Office in Towaco with kind clerks who answer all questions.

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    8 years ago

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    The UPS Store

    The UPS Store

    (14 reviews)

    So on a Monday morning, i needed to print labels to ship my belongings to Florida where i was…read moremoving to So I went to the computer and all of a sudden, I had one of the employees hovering over me asking If i needed any help. Then a moment later, i find out because I spent a couple extra minutes trying to figure out what to print, they were timing me so they can charge me for using the computer. Seriously? I didn't even notice a warning near the computer telling me any of this. So, they charged me $3 top of what I had to spend on the printouts. I should've just gone to the library. Also, every single individual employed at this location has absolutely no social skills whatsoever. They ask you want you want and tell you what to do. They're just order processors that act like robots. Im not lying. Update: So i just moved to Florida and visited a local UPS Store. Let me tell you all something. Maybe its something in New Jersey that employees just dont care. Maybe they dont even get paid alot to motivate themselves but you have no idea what you're missing here. I dont know if anyone has seen the film Pleasantville. Its like that. Everything is perfect. Employees help you immediately when you walk in like an Apple store. They ask you how your day is going. Im serious! Yes UPS will get your packages out flawlessly but next time you walk in to this location, ask yourself, "Was that enough?"

    I sold a framed painting and called the Boonton UPS store for a packaging and shipping quote. I…read morespoke with Mr. Patel, the owner, providing the exact frame dimensions, weight, and destination. He estimated $50 for boxing and $25 for UPS Ground shipping, bringing the total to about $75. When I arrived at the store shortly after, he pulled out an oversized box--much larger than necessary--and suddenly quoted me $130. I asked if he could trim the box down since it was at least 18 inches too tall, but he said he couldn't adjust the cost in his system. Then, he added that he hadn't yet factored in the charges for the box, packing materials, and labor--another $110. In just minutes, with the same package dimensions, the price jumped from $75 to $240. The store recently changed ownership, and it was clear that Mr. Patel had no intention of honoring the quote he had just given me. Whether it was a misquote, a lack of business knowledge, or just dishonesty, the experience was frustrating. I'd recommend finding another UPS store--this one is not worth the hassle.

    US Post Office - Worst USPS

    US Post Office

    (17 reviews)

    I had a very disappointing experience at this USPS location today. This review is to report a bad…read moreworker with bob blond hair, older female. She was extremely rude, condescending, and dismissive toward several people in line, including me. Her tone was unnecessarily harsh and unprofessional, which made what should have been a simple transaction uncomfortable. When it was my turn to purchase a money order, she repeatedly questioned whether I had enough funds to cover the amount even after I clearly confirmed that I did. I was then instructed to step aside to complete a form, which I did promptly. However, when I returned moments later, she told me to get back at the end of a long line, despite the fact that I had only stepped aside at her request. This felt unreasonable and discourteous. What was especially frustrating was observing a noticeable difference in how she interacted with others. While she was abrupt and dismissive with several women customers, she appeared much friendlier and more accommodating toward a delivery worker behind the counter. The inconsistency in treatment was difficult to ignore and made the experience feel even more uncomfortable. The supervisor needs to check cameras and investigate her style to abuse clients. Customer service at a public service location should be respectful, consistent, and professional. I hope management provides additional customer-service training and reviews how customers are being treated at this branch, because no one should feel belittled while simply trying to complete a routine transaction. When I rated her service and selected on the screen how unsatisfied i was she mentioned my score. That is scary that they have access to the rating putting the customer in a confrontational situation. Her confronting me was not good. No usps should allow this.

    Too bad so many negative reviews, cry babies. Think convenience! I've been going here since moving…read moreto Lake Hiawatha 12 years ago. Never had a wrong shipment error. Mistakes happen, even w/ UPS or FedEx. Maybe language barriers when shipping packages (have heard this with customers in front of me). Yes, long lines, SOMETIMES, you just have to know when to go. Like any other post office I've ever used. Today, Friday, 10:00 AM no other customers. My only complaint is don't take so many passport applications late on a Saturday. So, avoid afternoons on Saturdays! Plenty of extended weekday hours! But the hours are great, one lady acts like she knows you forever , and very convenient in Lake Hiawatha...the option is going out to Rt.46, and service no better. Convenient Handicapped spots. Nice selections of cards and gift cards.

    US Post Office - postoffices - Updated May 2026

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