The customer service there is abysmal. They close at 6:30, we arrived at their door at 6:29 to find the door locked. Both of the workers were behind the counter and looked up and shook their head 'no'. Basically saying to us F you. I can understand if we got there after hours, but this was prior to the hours posted online and on their door. Find another UPS store to give your business to as this one doesn't care nor do they honor the hours that they post. read more

Nicest people at the registers, always have a smile and a thank you. Love this UPS store, quick, efficient and friendly!

By far, my favorite UPS store in the area. While I live closer to two different UPS stores, I'd rather drive the extra distance and have the Lake Hiawatha store take care of all my shipping and printing needs. Unlike other stores, they do not charge a fee to tape up my packages and are always so willing and eager to provide top notch customer service. A major bonus to this location is they do have Sunday hours that makes it super easy to drop off packages 7 days a week. With a busy schedule, sometimes the only free time to send stuff out is on Sunday and by being opened, it makes it super easy. PJ, the owner strives for customer satisfaction and instills this upon his employees in that they are always awesome whenever I go. Oh.. forgot to mention.. in addition to shipping and printing, they are also my go to spot for my notary needs. Aside from great customer service, the store gives back to the community as well. As a former PTA president, PJ has been generous to the PTA and you can often see the UPS Store sponsoring local sporting teams. read more

The UPS Store - Shipping Centers Near Me - Lake Hiawatha, New Jersey

The worst UPS store you can find, read the rest of Google reviews if you don't believe it. 1- that location has an owner P.J Thurkauf and 2 ladies (an old white and a tall African American) with the worst attitude and zero customer service knowledge and skills you can find any where. 2- They drop your packages on the floor in front of you, before you even leave the store. 3- don't reply to your greeting or to even "Thank you" 4- No respect or courtesy to customers, noticed this with me and with many others. 5- carless about numerous customers complains, they think since they are very busy with Amazon business then it won't matter loosing a few customers. I contacted the UPS customer service, BBB and in the process of contacting the Eastern regional office through my business to investigate them. hope one day to see them fired and those jobs are given to someone who deserve them. read more

I just went into this location and the very racist white lady didn't want to help me. I walked in said good morning to an empty store. She refused to respond just looked and me and rolled her eyes. I said it again and she proceeded to ask me why did I park like that. I didn't even notice the parking lines because the shop is empty and the street is empty. I told her no one is in the store or in the parking lot. She continues to say why did you park like that. I asked her what does it matter. She hesitated to come to the register to help me. Still didn't say good morning. And then said it again. So I asked her is it because I'm blk you feel the need to talk to me like that. She looks appalled and so I walked out with my package . Don't go in there you will not be treated nicely. Seems like lake Hawaitha is exactly what they say it is. read more

Just wanted to say, although the UPS reps with the toll free number have given us such a difficult and confusing time with our parcels in many occasions, this recent one, Alice/Ally, from the local delivery center really came in the clutch to help us coordinate our package. We have dealt in previous times with Alice when we had issues with delivery, but we were dismissed right away and it wasn't too great. This time around, I'm so happy that this time we were met with understanding and actual help in our parceling issue. They could still stand a bit too listen to the issue first before assuming, but overall, Alice was proactive in calling us to hide us updates on our parcel. Hope this type of experience continues moving forward. Background: Receiving parcel, and UPS ETA moved from 1-2 to 4-5 to finally 6-7pm on a Monday. We took the day off from work as it's an expensive parcel, still parcel didn't arrive and we had an emergency to attend to past 7pm. When we came back, as anticipated, we received the missed info notice saying it will be at an access point. We were told by the access point associate that there is no parcel and offered explanation that as per the notice, it looks like it should be delivered to them in 2 days. called customer care, and they told us that the parcel should be at the access point. read more

Wow Such a shame. The owner is so great but the staff is dumb and obnoxious! Rude to older folks, rude to the general public! I do hope the nice owner finds a worker that isn't a total complete idiot. read more

The Lake Hiawatha UPS store is always friendly, professional and extremely reliable. They continue to exceed our expectations time and time again. It's our go to place for all our printing and shipping needs! read more

I usually use the USPS for my mailings as it's almost always cheaper for what I'm mailing out, but I have had a number of occasions now when I've had to use this UPS to mail out larger packages or when I need a guaranteed overnight delivery. The staff here are really helpful and always seem to be friendly. There might be closer locations, but this place has my business. It's just on the other side of town and easy to get to. Parking is a little tight during the holiday rush, but most other times it's fine... read more

in this day and age when customer service and efficiency seem to be lacking in most businesses it was refreshing to deal with the 2 representatives at the Lake Hiawatha UPS office that were not only efficient but demonstrated great customer service. they are to be commended. read more

I must have been here at least a dozen times to ship things within the CONUS in the past 1 year. The staffs here know what they are doing and they are very quick and helpful. If you are in the area, think no more- go to this UPS store. read more

The management at this location is quite rude, the older lady who is often there is not helpful and several times had a major attitude with myself as well as customers in front of me in line. The staff could step it up and be nicer but instead they go off of how the manager behaves depending on the day. If being polite and valuing customers is important to you, avoid this location! Personally I don't give business to places where they don't treat customers well so I don't recommend this location AT ALL. read more

My go to place for notary, shipping packages, printing emails, making copies etc. Love them!! They have always been so kind, fun and helpful. Best place near Montville! read more

My obviously super-pregnant self made the mistake of leaving my MASK in the car (Gasp!), and I was promptly kicked out of the store and told to wait outside in the 90-degree heat for my Amazon receipt. Appalling! Can we please try to use appropriate customer service skills, even if we can no longer use our own brains? read more

When I walked in today a gentleman behind the counter was on the phone and the lady behind the counter was helping a customer. Another customer walked in right before me but was filling out his paperwork for what he was mailing and I was waiting in line. When the lady was ready for the next customer I stepped up and she said, "oh he was here before you." I said, "yes but he was filling out paperwork and I was before him in line and ready to be helped." But she took that customer who of course wasn't ready and didn't have the correct mailing envelope. Thankfully when the owner (who is so nice) was done with the phone call he helped me. He was very efficient and nice. The lady, needs to learn how to help customers efficiently and correctly. I frequent this location but will avoid being serviced by her!!! read more

Great place I bring a lot of printing there. They just bailed me out making copies of blue prints

We used the Lake Hiawatha store to create a welcome sign for our wedding and our save the date cards. The quality of everything was amazing! The owner PJ was able to take our invitation and make it into a huge sign which was also waterproof in case it rains. For our save the dates he helped Photoshop our pictures to make them flawless! Everything was so professional for a reasonable price! I definitely recommend the Lake Hiawatha store for your printing needs! read more

My favorite UPS store. Customer service is always wonderful. I've shipped a lot of things and always helpful. If you have anything to send. This is place to go. It's brown or nothing. Thank you UPS! read more

I was a customer for nearly 20 years (recently moved, and unfortunately closed my box). All the staff at the UPS Store in Lake Hiawatha (including PJ, Maris, Adam and Rianna) were always great. Top shelf customer service, and they always went out of their way to help with anything I needed or proactively take action whenever they saw a way to make my service even better. Thank you all for many years of the best experience I could have hoped for! read more

I have been using this store as my business mailing address for sometime and now with a second or maybe third owner! The bedrock service has always been there and I have used other features besides shipping and have never been disappointed. read more

Dependable and courtesy service. Projects always completed on time, or ahead of time. Highly recommended!

Big fan of PJ, Maris, and the rest of the team. Super helpful and knowledgeable. Highly recommended.

My in-laws have a PO Box at this location. The staff remembers who everyone is, which is great because if someone writes something wrong on the postage label or if something is illegible, they know who it's supposed to belong to. Staff is also always very pleasant and friendly. read more

I've had PJ and Dan design business cards and other promotional items for my business. They are professional, easy to work, good listeners, and provide creative ideas. The results have been surprisingly good and reasonably priced! I will continue to return to this store for my printing needs and recommend this place to others without hesitation! read more

Great experience, great printing, fast turnaround. The quality of work is exceptional.

Simply the most helpful UPS Store I've ever had the opportunity to work with. Not only did PJ pick up two separate large orders, but the staff labeled all of my boxes at no charge. Literally cut hours off my work load. I cannot recommend them enough. read more

Very friendly service. Staff always helpful making shipping easy.

Personalized, reliable service. Easy to get things done quickly for my family and for my business.

It's really a hit or miss. Sometimes they're pretty helpful, but sometimes their service is lacking which is disappointing.