I love this post office. I've been coming here for years. There's one guy that I always deal with…read more It is super cool. I backed down a man may be in his 40s. I can't remember his name right now... Maybe Steve? Anyway, today, I was there on a double Jonathon and he was super gracious and helpful and just made me smile so there's all kinds of good things sometimes I do alone but the people that work here are like really good at what they do and they are a pleasure to deal with so if you don't have a good experience in this post office it's probably more about you. I would put my post office up against any other local post office. How are you recommended 10 out of time

Extremely frustrating experience with USPS passport services…read more First of all, they only offer passport appointments on weekdays--not weekends--which makes it nearly impossible for people who work 9-5 or multiple jobs to access this service. I had a 2 PM appointment, arrived early at 1:40 PM, and still left after 3 PM without getting my passport. Only one person was handling all passport requests, and the environment was chaotic and disorganized. Staff were dismissive, unhelpful, and honestly very rude throughout the entire process. The first time we got to the front, we were told our form was incomplete--even though the government website says you don't need parental information if you're over 18. We had to go to the back of the line and wait all over again. Then we were told that because my partner has a Connecticut ID, he also needed to provide his Social Security card--something that's not clearly stated online. After doing some research, I found out a medical card would've worked too, but the clerk didn't offer that option. It felt like they were setting people up to fail. The office serves a large Latino community, yet no one spoke Spanish. That's a huge accessibility issue. Also, in 2025, how are checks or money orders still the only forms of payment accepted? This entire process was confusing, expensive, and deeply inaccessible. It's incredibly disappointing to see such poor service and lack of support for the community. The government and USPS needs to do better.

This location is a terrible processing facility and the workers are beyond terrible as wellread more

Out of all the USPS in the area this by far has the rudest employees. For years I try my hardest to…read moreavoid this post office for that very reason. The rare times I am forced to come here it's always the same, I deal with poor customer service or a huge line .not to mention how dirty this location is. Do better usps. And to the employees who work here that are guilty of being rude, please go work elsewhere where you don't have to deal with people all day. Just some advice! Thanks

My complaint is about how unprofessional the manager and another employee named Chris are with…read moretheir fellow colleagues. While I was there to pick mail it was a busy day with long lines. Don't have name of the employee involved but this male customer service representative asked manager for help because of the long line. He was ridiculed by the manager and another worker named Chris making mockery of him in front of customers. He did respond to them justifying the need for help. I found that unpleasant and unprofessional. This happened 1/23/26, today being 1/29 I have not seen that employee since.

I usually feel quite anxious about going to the post office because I'm not familiar with how…read moreeverything works, but Jenny completely changed that for me. She was incredibly kind and professional, taking the time to explain each step clearly. I wish I could give her more than 5 stars! Highly recommend visiting this location!

I'm very pleased with the USPS service. The employees are polite and professional, and the parking…read morearea is convenient for customers.

I usually don't write reviews for no good service. But it's different today. The customer service…read morewindows older lady representative here is extremely rude, unprofessional and provides very poor service. She responds in a way that makes it seem like she is annoyed or bothered. I will never go there again.

1/24/26 What can I say? It's the Post Office. Short & sweet, it's clean, appears to be well…read moremaintained. Right now it's closed so I cannot review the staff interaction bit. It fits my purpose, to buy stamps since all my stuff (crafts & other things) are packed away for the time being. The kiosk was definitely convenient & easy to use. It's still sticker shock, now that 1st class stamp now costs $0.78 & international is $1.70. Even my friend in Germany says that's really steep. It is what it is, probably the reason most folks do email & other means of correspondence nowadays. It was a good experience, quick & easy peasy.

I don't like to write negative reviews like this but I think this is the worst USPS location in the…read morearea. I have been to dozens of USPS locations and not one location has ever denied shipping my package. I came in to drop off a package with an Arcadia return address and they told me I couldn't drop off at this location and had to drop off at Arcadia post office. I was confused because I have dropped off packages with the same return address in El Monte, San Marino, Pasadena, City of Industry, and even Garden Grove before without any problems. I even went to a different location post office and asked if I can drop off a package from a different city's return address and they looked at me super confused as if that is an issue at all. All in all, do not come here. There are so many other post office locations with better service and nicer attitudes

This location is okay. It's very slow in here and usually only has one employee present. Probably…read moremy least favorite location near me. I haven't had any necessarily bad experiences other than the long wait times, everything else seems to function as intended.

Never open at 8 AM for PO Box access like listed on their website. Been here multiple times at 8 AM…read more& waited for 5 minutes & the door is still locked even though when I call they said it should be open.

Only one postal worker and a line practically out the door. It took almost an hour to certify,…read morereturn receipt a letter I needed to get in the mail ASAP. Others on line had the same piece of mail while Ms. Postal woman took her sweet time chatting with one of her customers for three minutes too long. I had to say something like "where are all the postal workers at" then the customer left stage right. It didn't get any better but at least it moved. It wasn't even exactly lunchtime and they definitely need more workers here to man the post and get people moving. I'll definitely never come to this location again.

My family and I had passport appointments last week and prior to going in, I read the reviews and…read morewas already expecting it to not go well. To my surprise, that wasn't the case. The only thing was, their camera to take the passport photos wasn't working. We were given 1 hour to go to Walgreens to take photos and come back. We were helped by Gloria. I read some complaints about her but she was totally nice and helpful. If it wasn't for the camera not working, I'd give my experience 5 stars. I was pleasantly surprised.

My experience in getting a passport was stress free and a breeze. I had the worst experience in my…read moreown city'a post office to the point where I never thought I'd have a passport. The rep made it so easy. I was in and out with pictures taken there in about 15 minutes! Thank you!

I had an easy and prompt experience. Line advanced quickly. Post office worker was nice and…read morefriendly. I needed to send a tracked item and they did it for me. Easy and fast. There was only 2 windows open. One more open window would have helped. Also. Full service Post office opens at 930. That's late.

Conveniently located in the plaza near Panda Express and Chipotle, this place was a great find for…read moregetting my Live Scan and FFL03 documents taken care of. The staff was friendly and knew what they were doing -- the whole process was quick and efficient. Prices seemed very reasonable, and their hours/availability are better than some other spots nearby. I actually tried the place across the street first, but they weren't available at the time ~10AM. Can't speak to their other services, but if you need any Live Scans or notary work done, I'd highly recommend checking this place out.

Affordable fingerprinting and live scan service. Quick and easy. Mom and pop shop. Also provides…read moremail service.

Another fucking disgraceful shame and awful waste of our taxpayers money style post office I don't…read moreknow which one is worse but I think this is the worst one. The one behind the mall at Macy's is bad enough but at least they don't take lunch breaks or at least not that I know of. Something's always broken here if not multiple things. They have odd hours and they take these breaks in between the day so about 65% of the time I go they're fucking closed. And the sad thing is there's a I believe Vietnamese or Philippine Clerk and an African-American one and I really like them both especially the black dude he's very friendly, but look at the pictures I posted all the things that don't work or malfunction or are out of order what is this a 1980s arcade salon? They open very late at 11:00 and close at 3:00 or 4:00 I don't know can never get it right but whenever I go they're usually closed even during business hours because something is always wrong or someone's always taking a break just fucking pathetic minus 10 gazillion billion stars.

This office is unprofessional, called and got an answer but they hung up on me, tried to contact…read morecustomer support and the automated machine was no help :(