My complaint is about how unprofessional the manager and another employee named Chris are with…read moretheir fellow colleagues. While I was there to pick mail it was a busy day with long lines. Don't have name of the employee involved but this male customer service representative asked manager for help because of the long line. He was ridiculed by the manager and another worker named Chris making mockery of him in front of customers. He did respond to them justifying the need for help. I found that unpleasant and unprofessional. This happened 1/23/26, today being 1/29 I have not seen that employee since.

I usually feel quite anxious about going to the post office because I'm not familiar with how…read moreeverything works, but Jenny completely changed that for me. She was incredibly kind and professional, taking the time to explain each step clearly. I wish I could give her more than 5 stars! Highly recommend visiting this location!

Conveniently located in the plaza near Panda Express and Chipotle, this place was a great find for…read moregetting my Live Scan and FFL03 documents taken care of. The staff was friendly and knew what they were doing -- the whole process was quick and efficient. Prices seemed very reasonable, and their hours/availability are better than some other spots nearby. I actually tried the place across the street first, but they weren't available at the time ~10AM. Can't speak to their other services, but if you need any Live Scans or notary work done, I'd highly recommend checking this place out.

Affordable fingerprinting and live scan service. Quick and easy. Mom and pop shop. Also provides…read moremail service.

I always come here and I've never had a problem. It's usually crowded and long lines is the only…read moredownside. I went the other day to mail out my Poshmark package. There was a new associate who was rude and needs to work on her customer service skills. I showed her my label and asked what envelope /package I can use. She said, "you can buy one or bring one from home". I objected. I've never had to purchase the box the buyer already paid the s&h. She said, "like I said ". Rude. At checkout she ended up not charging me for the envelope. But next time I won't go to her window!

I've had eight shipments go missing after mailing them from this post office in the last six…read moremonths. That's not bad luck, that's a pattern. Every time I ship something from this location, it ends up costing me more time & money. I've paid for expedited services, lost shipments, and learned the hard way that the "Money Back Guarantee" isn't much of a guarantee. In my case, USPS lost my documents, and I was later told the guarantee doesn't apply because they were documents rather than "packages." Avoid at all costs. I won't trust this location with anything important again. FedEx is cheaper and more reliable.

This location is a terrible processing facility and the workers are beyond terrible as wellread more

Out of all the USPS in the area this by far has the rudest employees. For years I try my hardest to…read moreavoid this post office for that very reason. The rare times I am forced to come here it's always the same, I deal with poor customer service or a huge line .not to mention how dirty this location is. Do better usps. And to the employees who work here that are guilty of being rude, please go work elsewhere where you don't have to deal with people all day. Just some advice! Thanks

I love this post office. I've been coming here for years. There's one guy that I always deal with…read more It is super cool. I backed down a man may be in his 40s. I can't remember his name right now... Maybe Steve? Anyway, today, I was there on a double Jonathon and he was super gracious and helpful and just made me smile so there's all kinds of good things sometimes I do alone but the people that work here are like really good at what they do and they are a pleasure to deal with so if you don't have a good experience in this post office it's probably more about you. I would put my post office up against any other local post office. How are you recommended 10 out of time

Extremely frustrating experience with USPS passport services…read more First of all, they only offer passport appointments on weekdays--not weekends--which makes it nearly impossible for people who work 9-5 or multiple jobs to access this service. I had a 2 PM appointment, arrived early at 1:40 PM, and still left after 3 PM without getting my passport. Only one person was handling all passport requests, and the environment was chaotic and disorganized. Staff were dismissive, unhelpful, and honestly very rude throughout the entire process. The first time we got to the front, we were told our form was incomplete--even though the government website says you don't need parental information if you're over 18. We had to go to the back of the line and wait all over again. Then we were told that because my partner has a Connecticut ID, he also needed to provide his Social Security card--something that's not clearly stated online. After doing some research, I found out a medical card would've worked too, but the clerk didn't offer that option. It felt like they were setting people up to fail. The office serves a large Latino community, yet no one spoke Spanish. That's a huge accessibility issue. Also, in 2025, how are checks or money orders still the only forms of payment accepted? This entire process was confusing, expensive, and deeply inaccessible. It's incredibly disappointing to see such poor service and lack of support for the community. The government and USPS needs to do better.

The United States Postal Service has been serving and helping the people of the United States for…read moreover 200 years from letters and packages and many more items that the U S Postal service does. My wife and I often come to the U.S. Postal Service in Montebello to drop off letters packages or buying stamps and also buying packaging supplies.

"steven" or guy at the cash register made me pay for shipping to ship a package that's not mine all…read morebecause i had poked a hole to see what's in it it was not open. 10 wasted

they are very nice and ready to help you!I am glad it is near my home . Will back to mail more soonread more

The staff are very nice , friendly and very helpful. They take time to help and explain options and…read morethey are very patient with people.

Unprofessional manager, had to cancel and go to another post office…read more On March 4, I came in to activate a PO Box that I had prepaid online the day before. I didn't have PS Form 1093 printed because the online process indicates the office can print it for you to sign during activation. The clerk helping me was polite and tried to assist, but the manager, Carla, made the process unnecessarily difficult. She told me she "couldn't" print the form and insisted I had to fill everything out again, even though the box was already paid for and I had all required documentation (passport, business license, my wife's ID). What really bothered me was the way Carla handled it. She kept walking away while I was speaking, didn't acknowledge what I was saying, and then accused me of being rude when I was calmly asking why a simple print-and-sign step couldn't be done. Because of the unprofessional behavior and lack of basic customer service, I canceled my PO Box the same day and went to the Alhambra Post Office, where the process was handled properly. If management can't support a straightforward PO Box activation, customers end up driving farther just to get decent service. I'm leaving this review so leadership addresses the customer service and training issues at this location.

I am very disappointed with this post office. After requesting an address change, my mail was lost…read more Despite staying in contact with them, and waiting a month for my mail to be forwarded, the manager attempted to shift the blame to another post office and then onto me. They still haven't figured out what happened to my mail, and I was supposed to receive a call from the manager over three hours ago. This place is disorganized and lacks honesty, refusing to take responsibility for their mistakes and quickly pointing fingers. If you're planning to change your address, I wouldn't count on this team for support.

I filed a customer complaint and never received a call back. Why am I not surprised? I also called…read moreover 100 times within the week because while I am sitting at a desk working, I made the time. What I got in return was, 2 pick ups with no response, as in they just took the phone off the hook, and one pick up with a promise to get a call back from a supervisor, Oscar or Nora? which never happened. At this point, they have overcharged my high school student son by $455. That was on May 11, today is May 27 and they still cannot rectify it. I have worked in customer service for years and this is the most inept thought process and management I have ever witnessed. If you see that you clearly are the reason for the gross error, and you can take out the money so easily in one day, clearly you can return it the same way which would of course take up to three business days, but not 16. At this point, we have been in there a total of three times and yesterday they had the nerve to tell us to come back to bring the receipt that they have in their freaking system. Like what????LOL it just keeps getting worse. We had pictures of the dates, times and receipt numbers. Are you kidding me? I want to work here too, so I don't have to practice accountability or professionalism. Ignore the phones, don't call customers back, don't give a shit if I messed up, this job must be great!

This is the busiest post office I've been to. I usually try to go before 4pm as it tends to get…read morevery busy and get long lines since everyone is trying to make it in before the 5pm closing time. The staff friendliness is a hit or miss but they are always helpful and efficient. I've always only seen 2-3 people behind the counter and are usually bilingual in Chinese or Spanish. They also have self help kiosks which make things go faster and there are also drop off chutes and boxes in the lobby and on the outside which are also collected by 5pm.

Another fucking disgraceful shame and awful waste of our taxpayers money style post office I don't…read moreknow which one is worse but I think this is the worst one. The one behind the mall at Macy's is bad enough but at least they don't take lunch breaks or at least not that I know of. Something's always broken here if not multiple things. They have odd hours and they take these breaks in between the day so about 65% of the time I go they're fucking closed. And the sad thing is there's a I believe Vietnamese or Philippine Clerk and an African-American one and I really like them both especially the black dude he's very friendly, but look at the pictures I posted all the things that don't work or malfunction or are out of order what is this a 1980s arcade salon? They open very late at 11:00 and close at 3:00 or 4:00 I don't know can never get it right but whenever I go they're usually closed even during business hours because something is always wrong or someone's always taking a break just fucking pathetic minus 10 gazillion billion stars.

This office is unprofessional, called and got an answer but they hung up on me, tried to contact…read morecustomer support and the automated machine was no help :(