My complaint is about how unprofessional the manager and another employee named Chris are with…read moretheir fellow colleagues. While I was there to pick mail it was a busy day with long lines. Don't have name of the employee involved but this male customer service representative asked manager for help because of the long line. He was ridiculed by the manager and another worker named Chris making mockery of him in front of customers. He did respond to them justifying the need for help. I found that unpleasant and unprofessional. This happened 1/23/26, today being 1/29 I have not seen that employee since.

I usually feel quite anxious about going to the post office because I'm not familiar with how…read moreeverything works, but Jenny completely changed that for me. She was incredibly kind and professional, taking the time to explain each step clearly. I wish I could give her more than 5 stars! Highly recommend visiting this location!

Conveniently located in the plaza near Panda Express and Chipotle, this place was a great find for…read moregetting my Live Scan and FFL03 documents taken care of. The staff was friendly and knew what they were doing -- the whole process was quick and efficient. Prices seemed very reasonable, and their hours/availability are better than some other spots nearby. I actually tried the place across the street first, but they weren't available at the time ~10AM. Can't speak to their other services, but if you need any Live Scans or notary work done, I'd highly recommend checking this place out.

Affordable fingerprinting and live scan service. Quick and easy. Mom and pop shop. Also provides…read moremail service.

Perfectly fine and nice with a quick line and an attractive 1940s era building. A little run down…read morelike most post offices but perfectly fine.

Maybe taking that extra step to double check that mail carriers lock mailboxes to prevent important…read moreinformation being exposed & stolen!!

This location is a terrible processing facility and the workers are beyond terrible as wellread more

Out of all the USPS in the area this by far has the rudest employees. For years I try my hardest to…read moreavoid this post office for that very reason. The rare times I am forced to come here it's always the same, I deal with poor customer service or a huge line .not to mention how dirty this location is. Do better usps. And to the employees who work here that are guilty of being rude, please go work elsewhere where you don't have to deal with people all day. Just some advice! Thanks

Visited the Montebello USPS yesterday for my very first passport appointment since moving to East…read moreLA, and overall I had such a positive experience here! I'll admit, I walked in feeling both excited and anxious because I had never applied for a passport before. Right away I noticed how busy this location is, cars constantly coming in and out of the parking lot and people steadily flowing through the building. Thankfully I arrived early because, of course, I realized I forgot the DS-11 form my boyfriend had printed for me at the library. I'm someone who gets easily stressed by unexpected inconveniences, so internally I was definitely panicking for a second. Luckily, they provided me with a blank copy there and I was able to fill everything out before my appointment started. Little FYI for first timers: make sure you use BLACK ink! I really appreciated the patience and kindness of the employee who reviewed my paperwork. I had accidentally missed a few sections, but he calmly walked me through everything I still needed to complete before helping me take my passport photo. The passport photo itself was around $15, and he also explained the difference between getting the passport card versus the passport book. I originally noticed the cheaper card option, but he informed me that the card is mainly useful for limited travel purposes while the passport book is the better option if you plan on traveling internationally. Super helpful information for a first timer like me! After the little paperwork hiccup, the rest of the process was honestly quick and easy. The passport book itself was around $130 and after taxes and fees I paid about $186 total for everything. Even though this location stays super busy, it's refreshing interacting with employees who genuinely seem to enjoy helping customers and doing their jobs with a friendly attitude. That alone made the experience feel so much less intimidating. After leaving I realized there are actually two entrances and I exited through the front instead of the parking lot side. Overall, I definitely recommend handling your passport or postal needs here. The workers were patient, professional, and incredibly helpful. If I ever need help with future post office related errands, I'd absolutely return to this location!

I love this post office. I've been coming here for years. There's one guy that I always deal with…read more It is super cool. I backed down a man may be in his 40s. I can't remember his name right now... Maybe Steve? Anyway, today, I was there on a double Jonathon and he was super gracious and helpful and just made me smile so there's all kinds of good things sometimes I do alone but the people that work here are like really good at what they do and they are a pleasure to deal with so if you don't have a good experience in this post office it's probably more about you. I would put my post office up against any other local post office. How are you recommended 10 out of time

The United States Postal Service has been serving and helping the people of the United States for…read moreover 200 years from letters and packages and many more items that the U S Postal service does. My wife and I often come to the U.S. Postal Service in Montebello to drop off letters packages or buying stamps and also buying packaging supplies.

"steven" or guy at the cash register made me pay for shipping to ship a package that's not mine all…read morebecause i had poked a hole to see what's in it it was not open. 10 wasted

they are very nice and ready to help you!I am glad it is near my home . Will back to mail more soonread more

The staff are very nice , friendly and very helpful. They take time to help and explain options and…read morethey are very patient with people.

Unprofessional manager, had to cancel and go to another post office…read more On March 4, I came in to activate a PO Box that I had prepaid online the day before. I didn't have PS Form 1093 printed because the online process indicates the office can print it for you to sign during activation. The clerk helping me was polite and tried to assist, but the manager, Carla, made the process unnecessarily difficult. She told me she "couldn't" print the form and insisted I had to fill everything out again, even though the box was already paid for and I had all required documentation (passport, business license, my wife's ID). What really bothered me was the way Carla handled it. She kept walking away while I was speaking, didn't acknowledge what I was saying, and then accused me of being rude when I was calmly asking why a simple print-and-sign step couldn't be done. Because of the unprofessional behavior and lack of basic customer service, I canceled my PO Box the same day and went to the Alhambra Post Office, where the process was handled properly. If management can't support a straightforward PO Box activation, customers end up driving farther just to get decent service. I'm leaving this review so leadership addresses the customer service and training issues at this location.

This place has the most tacky, unprofessional, ignorant employees at this location! If it's not the…read morestaff being incredibly rude, it's the couriers saying they delivered something they didn't deliver! How do u enter my gate code to deliver paper mail but don't know the gate code to deliver a package? Then they try and argue and gaslight you. NOBODY CARES ABOUT THEIR JOBS! HIRE PEOPLE WHO CARE! The lady with the black, curly hair wrote down my information to never use it to follow up with me. It was all theatrics to get me out of the way. This place never fails at offering poor service. Y'all are classless, ghetto, and only there for a check.

This is the busiest post office I've been to. I usually try to go before 4pm as it tends to get…read morevery busy and get long lines since everyone is trying to make it in before the 5pm closing time. The staff friendliness is a hit or miss but they are always helpful and efficient. I've always only seen 2-3 people behind the counter and are usually bilingual in Chinese or Spanish. They also have self help kiosks which make things go faster and there are also drop off chutes and boxes in the lobby and on the outside which are also collected by 5pm.

The staff are friendly. I just wish there were more of them. Why would you only have one person…read moreworking the counter on a Monday at 4pm in the afternoon? Typically, businesses that are not open on a Sunday, Mondays are their busiest days. My most recent Monday visit, the line for the counter service went all the way out to where the PO Boxes were located. I waited close to 30 minutes before I got to the front of the line... So if you're planning on coming to this location, don't come on a Monday.

Another fucking disgraceful shame and awful waste of our taxpayers money style post office I don't…read moreknow which one is worse but I think this is the worst one. The one behind the mall at Macy's is bad enough but at least they don't take lunch breaks or at least not that I know of. Something's always broken here if not multiple things. They have odd hours and they take these breaks in between the day so about 65% of the time I go they're fucking closed. And the sad thing is there's a I believe Vietnamese or Philippine Clerk and an African-American one and I really like them both especially the black dude he's very friendly, but look at the pictures I posted all the things that don't work or malfunction or are out of order what is this a 1980s arcade salon? They open very late at 11:00 and close at 3:00 or 4:00 I don't know can never get it right but whenever I go they're usually closed even during business hours because something is always wrong or someone's always taking a break just fucking pathetic minus 10 gazillion billion stars.

This office is unprofessional, called and got an answer but they hung up on me, tried to contact…read morecustomer support and the automated machine was no help :(