Unprofessional manager, had to cancel and go to another post office On March 4, I came in to activate a PO Box that I had prepaid online the day before. I didn't have PS Form 1093 printed because the online process indicates the office can print it for you to sign during activation. The clerk helping me was polite and tried to assist, but the manager, Carla, made the process unnecessarily difficult. She told me she "couldn't" print the form and insisted I had to fill everything out again, even though the box was already paid for and I had all required documentation (passport, business license, my wife's ID). What really bothered me was the way Carla handled it. She kept walking away while I was speaking, didn't acknowledge what I was saying, and then accused me of being rude when I was calmly asking why a simple print-and-sign step couldn't be done. Because of the unprofessional behavior and lack of basic customer service, I canceled my PO Box the same day and went to the Alhambra Post Office, where the process was handled properly. If management can't support a straightforward PO Box activation, customers end up driving farther just to get decent service. I'm leaving this review so leadership addresses the customer service and training issues at this location. read more

US Post Office - "USPS PO Box confirmation screenshot stating the Post Office can print PS Form 1093 if you don't have a printer." - Post Offices Near Me - Los Angeles, California

I am very disappointed with this post office. After requesting an address change, my mail was lost. Despite staying in contact with them, and waiting a month for my mail to be forwarded, the manager attempted to shift the blame to another post office and then onto me. They still haven't figured out what happened to my mail, and I was supposed to receive a call from the manager over three hours ago. This place is disorganized and lacks honesty, refusing to take responsibility for their mistakes and quickly pointing fingers. If you're planning to change your address, I wouldn't count on this team for support. read more

Horrible! So, I was sent a gift for Christmas that supposedly arrived 12/6. According to the tracking number my secret elf sent me it was delivered. My husband was home and he said nothing was delivered. We've been checking for 3 days nothing. I can't file a claim because I don't know the senders address. I know it's the holidays but seriously, it's the worst time USPS mail carriers perform sh**y jobs. Now I lost out in participating in he exchange. DO BETTER! read more

I wish I could give them no stars. They tell you they are open until 5 PM. So you leave work early, dash there, and get there at 4:50 to find the doors locked and a group of customers in the same boat as you. Meanwhile, the employees are inside packing up to go home and pretending not to see the people at the door. Our tax dollars at work. And we wonder why the Post Office is in so much trouble. Avoid this place at all costs. read more

Worst customer service. I am not sure if they have a manager because they act like they do not care about their job, if anything gets done, to help in any situation, if a package gets lost, can't for their life get a grasp on holding mail, refuse to sell stamps, I mean the list goes on and on. But we're forced to put up with their mediocre performance because we have no choice. I'm normally against AI and robots taking over people's jobs, but not in the case of this Post Office, read more

Nice guest service and quick to ship. Wish there was more available parking besides the street in front.

Lazy drivers. Wasting everyone's time. It's ridiculous how lazy they are to deliver a package when they've already driven TO THE ADDRESS. Leaving "sorry we missed you" notices without really checking if anyone is home is insane since I was home all day. I received a notice in the morning that my package was out for delivery, only to receive a text notification later that evening that they were unable to deliver said package due to "no authorized recipient available." That's funny cause I'm pretty sure I, as one of the homeowners, am definitely an authorized recipient. But of course, how would they know since no one came to the door. I was in the living room all day in view of the front door. There is no other entry door. I received no notification on my ring camera, my dog did not bark, and this notice was left in the mail box, stuck onto a stack of mail. It is honestly ridiculous to me that the driver spent their time filling out this notice when they could have simply come to the door to deliver the package. Please do better and train the staff better. I'm sure this isn't the first complaint received about this type of situation. read more

never had a bad experience with the clerks or staff but there is always something going on in this location. Whether they can not open the doors due to technical issues or the system being down which doesn't allow for anything to be done read more

Don't go to this trash ass shitty place. They losing me money from the orders I shipped not arriving to ppl and somehow not being tracked. I'm mad asf fuck. read more

Sign says it opens at 9am but I'm guessing today 1/21/25 employees decided to open at 9:18am wondering what the actual hours are.

Lazy people that don't even look up to help you. " do you need a receipt or something ". YES, that's why I'm here knuckle head. I said thank you , she didn't even look up. Eyes back on her phone. Lazy ass. Don't work if you don't want to be there. read more

I've been coming here for years and I do mean years, probably since 2013 but more frequently (once a week) since 2019, the service has always been excellent. I've seen staff change and the customer service quality has never diminished. I've dropped off packages at other post offices and waited in line to request a drop off receipt only to be directed to the drop off window (so no receipt) or self service kiosk (where packages tend to get left for a bit). This staff at this post office has never turned me away/redirected me whether it was a small drop off or a scan form for 20+ packages. I don't normally write reviews but today there was an incident in which the staff acted very professional towards a truly arrogant entitled man baby and this is only one of the few incidents I've witnessed over the years. I just wanted to express to the staff that you are doing great! I've heard you stand firm but remain respectful and also redirect people even if they don't understand the limitations of post office staff versus online/phone customer service inquiries. You've remained kind when explaining the differences between all mail types and giving ETAs, you've remained understanding and patient when tackling language barriers (I know not all speak Spanish but the effort is appreciated, I've stepped in maybe twice when needed) or have a different representative assist. To the people that complain but won't bother to email or call customer service, please read up on what services can be done in person vs online, if not for the staff, for your own sake, it'd save you the self inflicted headache. To the staff, thank you for your continued patience! read more

Apparently they just close early because they feel like it? Supposed to be open until 5pm

Fast, friendly, and very patient... great service !! And they keep their cool... I was standing in line and a few customers got all rude and the workers kept their cool. I'd give them 10 golden stars but all there is here is 5 ! They give you the best prices cheapest way to send out mail. They understand times are tough ! Great people! So people be nice they're just trying to make a living like all of us.... read more

US Post Office - Priority Awaits !!! - Post Offices Near Me - Los Angeles, California

Service, cleanliness and lines all what you could ask for in a Post Office. Get your MoneyGrams here! Super Duper affordable! read more

sucks!!!! put you on hold for 30mins to never get back to you women is careless and rude

Been coming to this post office since I was kid with my farher, Olivia and Andy are always there to help me and they try to help me as fast as they can they dont like to keep their customers waiting so I make sure I have my parcels ready. They also give you the best advice to make sure you get the best postal expirience. read more

"Neither rain, nor snow, nor sleet, nor hail shall keep the postmen from their appointed rounds....." While none of those things can stop the postmen from delivering a package, one thing can. The actual post office worker. Yes, that's right, this god awful excuse of a Post office can prevent something that neither rain, snow or sleet can. With their incompetents. Factor this in, in the last 2 months 6 packages I sent out with full and proper postage get returned to me two weeks later. Gee, was it just sitting there for a whole week and some change before you decided to return it? And what was it returned for? Improper postage? Nah. Well, one of them did and it had even more stamps on it than the cost to ship it! So I take it back and they find nothing wrong.. a couple of times. The problem is that a flat rate envelope was dropped off with proper postage but wasn't handed directly to the postal worker. Um, yes.. there's anthrax in my flat rate envelope that looks and feels like a book... So do they do anything or get any ID when they do get my package again? Nope So tell me, what was the difference in me dropping it off with other stamped packages? A terrible terrible way to deal with mail. And I entrust my bills to these morons? Lines are so long. Really really long. And why? There's no damn stamp machine in the lobby. How do you have a post office and NOT have a stamp machine in there for those who just want a stamp for their letter. But no, they don't have that. So everyone who wants one stamp gets in line with the rest of the folks who have a couple of packages to mail out. I guess if they compensated by having more workers at the windows.. Nope. They have at most two workers at a time. Workers are generally slow as all hell and with the amount of Money orders coming in and out (People sending money to family) the rate at which they turn customers is very very slow. This post office is a waste of a post office. I'm surprised it hasn't just fallen on top of itself with how bad it's run and managed. Lines are always so long and it's because the lack of workers running windows/computers and no alternative in getting stamps by way of a machine. read more

I llove the folks here. They are sometimes rather unfriendly but they do their job. They help you as much as they should. It's a post office you really can't expect too much. I'm just grateful of their hours. read more

I seriously got the nicest attendant EVER. I didn't catch her name but she made time to help me pick the perfect envelope for what I was shipping out. We tried 3 different options, how much they weighed, how much they would cost, etc. No one has ever done that with me at a post office (and I go at least once a month to ship things). Usually they will just suggest you ship it out priority without helping you any further. I can hands down say I walked out of here happy to get a good deal on my shipment. read more

Were do I start the women are rude I had a report a package stolen then they try to blame me I had all my receipts saying I did great on addresses everything so I got my package back now number 2 problem I ordered a package n now I make sure the notifi me when its here so today at 4:45 PM September 18.2018 u guys threw my package on my yard damaged it instead of opening my front gate and leaving it at my door and let's make it clear I have no dogs or pets this is the 5th time u have damaged something of mine and have no care for other people's personal stuff ur job is to deliver with out damaging I was told by the investigators that I was the 30th person that had reported damage and stolen packages for everyone reading this I know I sound rude but it has been going on for 2-3years none stop read more

This old guy around his late 50s has such bad manners. I asked for a receipt to confirm that I return my package in. This old guy gave me the worst attitude and talked to me like I was a dumbass. He told me to take a picture of it because thats the only proof that he will give me. I don't know how they keep people like that. UPS never had a problem with that and always offered to ding the package and give me confirmation. read more

I hate writing bad reviews but the man that works there, he is always there and is super rude. This usps is 5 min away from my house and I have to drive 30 min to go to another usps in order to avoid this one!! read more

Sadly this is my area post office I HATE having to come here. These ladies are so mean. They love to make you feel stupid If you don't know something, even which slot to pass large packages through. If you don't speak English they treat you even worst! Worst post office I've ever had to visit. Not helpful at all. I would rather take the trek to Montebello P.O. where they are happy, pleasant and take the time to educate you on your options. read more

This is my post office! They are the hub for my block and let me tell you that I rarely have mail problems. I wish they had a drop box though. They don't have the lobby open which is understandable since the high homelessness rate and crazy people. But a local drop box would help. They suck at delivering packages too. This just short and straight to the point! read more

Worst post office and sadly it's my local one. They have lost several of my packages. The last one I reported to the shipper to get a replacement, then come to find out the post office found it but never called me! The manager is rude and gives attitude. read more

This post office is awesome. I think they have really good customer service. Every time I go the attendants are friendly and helpful. That's why I always come in to this post office. read more

No stars because these ladies hate their jobs and the passport lady decides to take her lunch at the only hour available to turn in the passport application. Time to retire them they obviously don't want to be here read more

Worst customer service EVER. They don't answer their phone unless it's to immediately hang up on you. When I finally DROVE 25 MILES TO GET THERE, the rude Asian woman was the only one in the front. No customers, no other employees. I kindly offered a tracking number and my ID to check for a shipment that clearly says it's there at that USPS post office online, and has been delayed and sitting there for 3 days. She threw my ID back at me through the window slot and said "it's probably not even here. It'll just get redirected to the correct zip code in a few days, so just wait." Somehow she thought that giving me a forced smile would make all the bullshit attitude she just gave me acceptable. That was this past Monday, it is now Friday. Still at that location. I'll just have to file a claim to be reimbursed; super annoyed with their half ass service. read more

First time using this location. Where do I begin. Gets 1 star for the relatively short lines and wait, otherwise a filthy location. I had to pick up a package that required a signature for delivery. The USPS carrier in my area, never made an attempt to actually deliver it to me, as I have video footage showing no one came to my door to ring the bell. I then made arrangements on-line for pick-up instead only to go in for pick up, AFTER confirmation it would be there today, to be told package was not on site. The number they give you to call, 323-262-0361, is useless and no one answers. After calling, 7 times today, I finally get a live man on the line who tells me he basically cant help me because the carriers are not back from their routes and he is getting ready to go home. He doesn't bother to ask for the tracking # to my package nor does he offer to look for it. He basically told me to call back another time and that "he only took my call out of the goodness of his heart". Im not sure what the disconnect here is. These are our tax dollars at work paying for these "fine customer services" ? Is this what we deserve? TRULY, there is no excuse. I understand COVID is placing a strain on us all...but a little phone customer service is simply just manners. read more

Manager is really rude shut the door on my face and two other people earlier today. I'm giving it a one star because that's the least I can give this business. I knocked on the service door really hard once he did that he came back out mad saying he was helping a customer in the back. He said he didn't shut the door I told him I have two other people that can say otherwise. This is a business that would want to take care of their customers not treat them as if they don't matter. Customer service should be their number one priority. This was not the case earlier today. This is the first and last time I ever come to this USPS location they don't deserve my business. I understand we have personal problems at home but don't bring them into your work place because it shows. I will be submitting an IG complaint. read more

I usually dnt leave any reviews on any website but i felt like i needed to for this one. I was so pleased with the help i got from BRENDA she is so helpful and nice. I went in tryin to renew my passport i had no clue what the process was. But BRENDA explain and showed me everything that i needed to do. She told me everything from step 1 till the last step . I will be going to this post office an hoping i get the same help from BRENDA .. read more