Have to say I'm quite disappointed with my experience here at this Post Office. Came in to a 15 minute conversation of the counter rep from the post office talking to a woman about a rock. Yes, I am talking about an actual rock.. as the line started to get longer and longer the continuation of the conversation and sued about respective rock and how he found it in the water and XYZ. Pleasant as can be to her, move onto the next person speaking to her in Spanish no problem was pleasant as can be. Then I went up and not even a word. That's ok I ca read the prompts. Yet when the exchange was over, not even so much of a thank you was extended. Have a nice day. Nothing at all . Not looking for anything in particular, but I would think customer service definitely is an important key factor especially with the US Postal Service having lost a lot of business . I remember when this place was a nice friendly place but the rock conversation is more important than customer service. I suppose maybe he saw I wasn't interested as we waited in line. One woman said, nearly half an hour with his conversation of his friends, a.k.a. the rock . SMH.. time to put someone upfront on the counter that actually wants to help your customers. read more

US Post Office - Post Offices Near Me - Los Angeles, California

Alex was the only person working today and he managed to be kind, helpful, and patient with all the customers waiting to be serviced. I heard from one of the customers who frequently calms for the holidays to mail gifts for their family saying that Alex has been the only person there ever since. He must love his work so much to maintain patients in a very busy time of the year. Thank you for your service, Alex. read more

They overcharge you to ship items. An international postage is 1.75 but they charged me 4$ to send a letter to Australia. Not very friendly.

I needed to open a P.O. Box. All staff was friendly, although it was almost time to close. Alex was over and beyond helpful. I would definitely recommend this Post Office!! read more

Terrible service and they wonder why they are losing business. Never answer phones, do not update on deliveries, they try to deliver packages to my work (school) on Sunday or 8PM, when you show up to the post office to politely ask questions they have attitude and only respond to rudeness (who understands them?)...so frustrating! read more

I am writing to formally complain about the unacceptable service I received today. I am a returning customer who has never had issues before, but my experience with the man who was on duty at that time was extremely disappointing. Not only was he disrespectful, but he also dismissed my concerns regarding a major routing error. My package was intended for San Francisco, yet it is currently being transported to New York. Despite me having paid for Priority shipping, the representative told me I should have 'chosen priority' to get it faster, completely ignoring the fact that I had already done so. He had also mention that it's not his problem, isn't he there to help when we customers have questions? He had said it was my fault, how exactly is it my fault ? The address was put right so isn't the responsibility on the usps? Most importantly, this package contains vital medication for my grandmother's diabetes. No solutions were offered to rectify the shipping error or expedite the delivery to the correct address. I expect an immediate update on the status of this package and a solution for its safe arrival. read more

I absolutely hate this usps office I have a order coming and it said on Sunday it arrived at local post office aka 90033 Boyle Heights say out for delivery since 6:18am says it will be delivered by 8pm last time same thing happen and last minute they put could not be delivered due to animal interference I'm pretty sure it gonna say that again come 8pm mind u there is no animals where I live it's a open apartment complex I hate usps so much they don't comply with doing there deliveries I havnt even seen them all afternoon properly the driver is slacking off somewhere seems like my packages that come on Monday always seem to be another 24 Hours late read more

If I could leave zero stars I would.dropped off two packages separate days within the same week. Both of them were not scanned and never were, they were stolen before they left that post office. Grimy workers, stealing packages is a federal offense and they don't care. They have no values and if you walk in wearing anything nice they will put your packages to the side and take them home. read more

How do you only have one window open on Black Friday? There are four windows available... also, parking is non-existent. read more

See all

It's always easy to use this post office because of location but every time I go in here, they seem miserable and hate to help you. I needed help sending a package but my QR code was incorrect and I needed to print it out. I've not had this issue before so I was asking questions to be better informed in the future and the woman helping me gave such attitude and annoyance with me. She even said "you can try with him (other postal worker) just to know it doesn't work." I asked her if it was the same system, she told me yes then I looked at her and said "Why would I go to him just for him to not be able to help me either?" Her response was "so you can see it's not just me." They always gossip about others after they leave as of we don't hear them. If you hate your job, just say that and move along. I get the mundane work of standing and repetition of your job.. but one does not need to speak to patrons with such disdain. Just don't bother with them. read more

Small but the best post office in LA. Friendly staff and I never get an attitude. Never had an issue here dropping off packages or getting receipts and I go here multiple times a week sometimes. I live deep in SOUTH LA and coming from work I make a stop here for all my mailing needs. Some reviewers have no idea what a truly TERRIBLE post office is. Try the one on central and 43rd or any of the ones in downtown LA if you like getting yelled at. read more

Just wanted to share my positive experience. I expected a package last Thursday but it didn't arrive due to an Animal Interference. I had a mail hold that weekend so I didn't expect another delivery attempt until Monday or Tuesday. I got my regular mail on Tuesday and other packages that were held from Saturday but not the Thursday package. Tracking showed that it was still on hold at the post office. I gave it another day thinking maybe another postal worker was bringing it. I called today and the supervisor I spoke to said he found my package and asked if I could pick up today or it can be delivered tomorrow as the mail person on my usual route had already left. I said tomorrow was fine, but he was able to ask another mail person to drop it off today. I'm very grateful that they worked together to drop off my package. I super appreciate it! read more

The Sunday carrier that only delivers packages. Does not deliver packages and marks them as delivered. On Sept 17th our security cameras show USPS van just driving through without stopping. Later that same day it shows delivered on website I made purchase from. The service of the carriers in my location gets worse every time. They also leave mail anywhere mailboxes are always left open With all the thieves around now USPS has thieves in house is horrible. They should start taking pictures of packages they deliver. read more

This is best post office. The staff is incredibly friendly and accommodating to my disabilities, especially the man with the perfect smile. They're always so nice even when they're really busy. Plus it's across the street from Al and Bea's!! read more

Horrible service here!! The workers dont know what they are doing! Yesterday i was there getting a MO and supposedly the female worker stated it didn't go through. So another worker helped me n then my debit was declined. So now im looking at my account and that mount was taken out.of my checking account!! I told them morons that it went through n they guaranteed me it didn't. Definitely not coming here the only thing they know how to do is sell only freaken stamps!!!! read more

I have enjoyed experiencing the employees at this facility as they are kind, warm, helpful but the parking is laughably hilarious. I believe there are technically only 3 actual parking spaces(!) and not much to find in adjacent neighborhood. That said, the lot is typically full w/ customers parking where they aren't supposed to all over the place. I'm not sure what the planners were thinking when they designed this facility, perhaps futurist planning for customers with jet packs? The energy portals of Rick and Morty? It's surreal although I do really want a jet pack and energy portal so I will change to 2 stars. read more

October 7, 2022 at 3:20 pm the United States Post Office could not help me because their internet is down??? The entire service station was locked. I just wanted to drop off a pre-paid package! This is the only post office in Boyle Heights. Do better! read more

What a horrible post office, waited about an hour for a stamp. One cashier for a line all the way to the door. While the manager sits in his office laughing it up with his go workers while everyone is asking for help. You can hear them up front. And other employees just walking by and admiring the long line. Just to tell us oh well I wish I could help. Lady with glasses. Then they lock the doors and hile having customers inside. Isn't that against the law to lock people inside the building? Only reason they got one star is cuz you can't leave it blank. Hope y'all fix this problem read more

HATE this post office, and I wish that it was shut down. Not only does this post office open pretty late such as 10 AM, but I'm always seemingly having issues with people having bad attitudes besides the men. The women that are hired here, always seem miserable, high, or like they don't like their job and I get it dealing with the public is crazy. I live a couple of blocks away and there's been numerous times when a package has come up missing, then reappeared, or just confusion as a whole. Recently, I ordered an item and the postal man who normally does not deliver placed a package on top of the mailbox for the world to see. I've lived in the same neighborhood and I've come across this with my specific postal person numerous times. oh, you ordered some shoes? Let me just put your package on top of the mailbox for people are walking on the sidewalk fashion nova? Great let me just throw your package in the grass where someone can go and pick it up. This time I ordered some thing and it was stolen. My neighbor saw this package one day and it was left on top of the mailbox and then the following night it was gone. I go to claim and I'm not getting my money back on this package because USPS will not be accountable for their mistake, then what's funny is they tried to tell me that their postman do not leave packages on top of the mailbox but I've seen it with my own eyes many times, and with my neighbors witnessing this as well. The lines are always slow and unhelpful here. I truly feel like when there's places and low income residences they don't care as much as they should. read more

A package I sent was lost and i submitted an online form and the office manager called me back within one business day to look into it and helped solve the problem. I was so impressed by the high level of customer service I felt compelled to share my good experience. read more

Although I appreciate having parking here and less people (short wait), the quality of service isn't great. Even when there were two to three people working here in the past, their attitude was not so pleasant. But now, only one person handling everything and the worker looks overwhelmed. Skipping steps that she used to do for us are now being asked to customer. I got confused the process and had to redo it. Also I don't know the reason, but the price of shipping is always more expensive than other places. I wonder how the price can be different. Last time, I tried to send packages that I used to send for $3, but it was $17 at this place. I couldn't believe the price and took to other USPS. I sent it $3 as usual. read more

My original review for this place was taken down...they can't handle the truth. But it is the truth and I'll make it "nicer" if I have to, this customer is still going to have her say though... The Latino older man with skinny mustache and glasses hanging off his nose who works at this Post office is really unpleasant. (Everybody in the hood knows who he is), I had business to do there but his obnoxious attitude put me off. USPS is out money because I decided to cancel my business there, and that should say a lot. The man with the glasses hanging off his nose has a very authoritative air about him, tries to belittle the customers. He acts like he has to be smarter than everyone around him and makes it his real job to demean and correct others. He seems to get a cheap thrill with his passive aggressive behavior with customers. Terrible post office to do business in because of their rude staff. Avoid it if you can. read more

The worst customer service ever resides inside this office. The manager with the long hair is GREAT, but he's hardly ever seen or around to complain to. There's an older man in here with gray hair, Mexican american, who for sure isn't happy, loves to over charge folks, doesn't want to help people with anything. Once he charged me $1.65 for a Manila sized envelope with ONE sheet inside. I asked him why he said size AND weight?! I said "whatever it's fine" paid cash/change no tracking my envelope NEVER made it to its destination. The same day I sent another manila envelope with the same single sheet at another post office $1.00 for size made it the next day same destination. It's safe to say, he trashed my envelope cause I said "whatever". UNETHICAL!!!! There's also a woman that hates looking for packages and when people ask to track packages they don't want to look for them, It's awful! I come here cause it's the closest to my home but honestly, I reroute and go other places instead. The people that work in here SUCK. And parking that folks from Across the street businesses take advantage of isnt controlled. Note: this has nothing to do with the mailmen that deliver our mail, they are amazing! read more

So I went to a different post office today, and I had such horrible service and was reminded how much I love this post office! I always have friendly help, and the line is never too terrible. If you need to go to the post office, this is THE BEST. The man I tend to see who typically works at lunch time is my absolute favorite. Next time I have to send something, I'll go during my lunch at work so I can come here. read more

do not come to this post office! please do yourself a favor and save your sanity. 1. extremely rude employees, one in particular that other comments have mentioned. 2. they do not scan packages when they receive them. 3. i run a business and my customer still hasnt received her package after two weeks!! 4. employees do not speak spanish in a latinx neighborhood. 5. long lines!! 6. most of all this place is horrible!!! they need to re-evaluate this place!!! read more

Anyone who's been to this location knows it is almost unbearable. Rude staff. Always seem to be bothered if you have questions. Boxes and supplies are never in stock. I just waited in line for twenty minutes to be yelled at. I'm a patient person but this location always tests me. This location is a perfect microcosm of the current state of USPS. read more

Amazing service! They performed a miracle when it came to finding my package

The employees are unhelpful and instead stress you out! I went in to mail a package and as an average human being who's never mailed more than 2 packages in her life I had no clue what to use for what service. The guy at the window made me double back 3 times to get envelopes instead of telling me what the correct one was. I ended up being there for 30min and having to get in line after every single time. It's a waste of paper,time and resources. read more

It was fast and convenient help u out when needed only thing it's small so parking lot sucks not often parking so ur better off finding off street parking and walk there save u time then waiting for someone to leave read more

Local Post office to my community. Line is usually fast but it can take up to 30 minutes if there's people in line. Parking is always full so make your own parking. read more

I came here to ship some stuff out I really didn't know the difference between first class and priority . The lady Named Brenda was the rudest person I encountered before at a usps so sad that people have no good customer service. read more

I can't believe with all the bad reviews nothing has been done about this office. The Post Office company truly doesn't care about their customers. I filed a compliant and never received a call back as request. I have called the office at 323 262 0361 12 times this morning starting at 9am and they don't answer the phone. This is disturbing and frustrating. read more

The Boyle Heights http://en.wikipedia.org/wiki/Boyle_Heights,_Los_Angeles Post Office is seriously one of the smallest post offices around... Parking enough for 5 cars and small and dark. Darn! They do NOT have a machine with a scale so you can pay for postage there instead of waiting in a line. OH well... Friendly, hard working staff, what more could you ask for? read more

"Next in line" Hi. "Hi. How can I help you?" Address change... how do I "Hold on... hijo... HiJo!.. HIJo!!! You can't play inthe boxes. Okay... addres.. Hijo, I said NO! " Yeah, I need to see if I file an address change with the post office I am at or the one I am going to? "Oh. Yeah. You need to file that with us. Do you have the paperwork?" No. No, I will need to get one of those forms from you. "Oh. We don't have any, we ran out a couple weeks ago" You do normally carry them though, right? "Yes" You just ran out? Well, you ran out two weeks ago. "Yes" Hmmmm okay. Well... should I file on line then? "Well, you can. But it is easier if you just give us the form" But you don't have any forms? "Yes" You ran out two weeks ago. "Yes" Should I just go to another branch and get one? I could pick some up for you also. "Are you being sarcastic?" read more

I'm sadden to see no one reviews anything about this post office... This is where I come to send letters -- Most of you are thinking "Letters?? who writes those anymore, when there is email!?" Well i guess I'm one of those few people who still enjoy sending out a good letter. It is more personal and its nice to hear people get surprised when they recieve it, though Ive never gotten one back :( The last time I got a letter through mail, (not counting the bills!) i think I was a pre-teen... sucks. Anyways if you come to this place expect a long line because its a small place and there are only 1 or 2 people working, at a counter of 5 windows :/ also expect some Sass, the ladies who work the counters arent all that friendly. You can MAYBE get a smile from them if you; speak perfect english, have everything ready and correct, and ask no questions. However there is this guy that works there (the only guy) I am more relaxed when he is there, he makes small talk and always makes people smile and laugh, he's great! Sorry post office, you get 2 small stars. read more

US Post Office - Post Offices Near Me - Los Angeles, California

I hate the post office so much that I had to leave a good review. Liz was super friendly and helpful and the location was convenient and there was no wait! read more

I hate this place so much the blonde lady(Brenda) at the front is rude she lets people she knows cut in front of the long ass line of people at the store I waited for 45 min in line just for her to direct me to some guy who told me he couldn't help me because they were closed are you flipping kidding me ?!!?! Unfortunately this post office is a block from my house so I have to come here. Still sucks so read more

Small post office that services Boyle Heights. The lines are bearable and the service is pretty quick with the efficient clerks. But beware of the parking lot it is deceptively small, it literally has space for like 4 cars, you're almost better off not even trying to get into their drive way and seeing if you can score a spot. Better off trying to score a spot on the street. If your packages are already have pre-paid postage, leave them in the far right end of the post offices, liquor store style plexiglass set up. Theres a small door that opens up to leave packages for the clerks to pick up. read more

They lost my package and can't figure out how it was lost. Spoke to Cardenas and Ortiz, they said they would follow up and call me back several times regarding my package and never got back to me. Very hard to call the office as you have to call several times for them to answer and disappointed in their customer service. Will take my business somewhere else. read more

One person, line to door.. Ridiculous. Will be going to UPS next time. Not excited to spend my lunch hour in line, thanks USPS! read more