The post office can mail junk mail but they can deliver the important stuff. Why do they do that?

Not too far away & has parking, Postal service employees were efficient & cheerful! The facility was clean and the customers line moved along without overtime waiting! read more

The worst customer service ever! They let you wait for more than an hour to get your package. Staff is unprofessional. They know there's a line and they have no sense of urgency to get the line moving quickly. Good luck speaking to staff and picking up packages here. read more

This is a very unsafe and unorganized location. You have to go here to pick up mail that is being held. You cannot go to the location on Alameda street which is organized, sanitary and safer. At the location on North Vignes street, you have to wait in a line outside to get your mail. I have waited as long as one hour when there were only a few people in line. That is because you cannot go inside. You go to a walk up window. There is one person collecting mail. You tell that person your address. That person has to go way in back to the other end of the building to pick up a persons mail. So for each person in line, it could take up to a half hour to get that persons mail. It would be so much wiser to have the mail closer to the customer window. But I guess they need to make it difficult and time consuming. The window where you are greeted has scratches all over it and it is not clean. Given that we pay taxes, they post office could pop for a new window to make it easier on USPS customers who have to pick up mail. It would be nice if we could actually see the person handing us our mail. But that is difficult because the window is so scratched and scuffed up. It is also hard to hear them because there are always loud mail delivery trucks outside. While each person is waiting in line for his or her mail to be collected, the other people in line get cranky and agitated. I was there last weekend. One woman asked me if she could get in front of me because she only has one package. I had waited in line for over a half hour before she got there. I only had a few pieces of mail to collect. This woman did not understand that whether you have one item, or many, it takes them just as long to walk to the back of the building for each customer. I did not want to give up my place in line. I was concerned when I saw how agitated this woman had become. So by being unorganized, and by not having the mail closer to the pick up window, the post office is making it unsafe for the customers to wait in line. There are a lot of homeless people who do not have a mailing address going there to pick up mail. The location is also next to a prison. So there are also some unsavory people that lotter around that post office. It is generally unsafe, unorganized and unsanitary. It is kind of dangerous. All the post office would need to do is make a few changes. But they don't. read more

still never received my mail it's been several weeks now I don't believe the post office cares about the customers and they're probably not going to look for my mail I did everything I could and I just give up now I don't know what they're doing with all the damage male or the missing male or why they can't find it why they keep lying to me or that's you know whatever they're doing isn't helping me I've got zero response in the last several weeks nobody knows where it's at which to me I find very strange read more

Bad service. The employe was giving the customer rude bad attitude. Calling the next guest while not finished the conversation with the previous customer. read more

I would give this place negative 5 stars anyways, just left this place like 20 minutes ago. There's a fat black chick that's rude as ever every time I'm there asking for my mail. Today she wasn't trying to give me mail I KNOW should already be here. I went up to her 3 times. The third time I asked for the manager, which I was told was a white man, but some fake pale chick walked up. I let her know of my issue and I'm looking for mail after calling all the places to verify my mail should be in my hand by now. They don't do informed delivery, so I have to just stay on these mfers like their children. So she hands me the mail I KNEW was there. So I'm like, EXACTLY, so it there a reason why your employee claimed my mail wasn't here? She says, "oh she must have looked fast. I'm like okay she needs to look slower because I told her 3 times my mail was here and I called all the places and also stop playing with my mail. You all gave me old mail I was supposed to get last time I was here and NOW I'm getting it."So there was a little back and forth and I had to cussed their fat asses out because just the excuses. I know when someone is playing with my mail and I know when I'm supposed to have gotten my mail already. This mail says Aug 20th. It's the fucking 29th. Like Stop playing with me. Then the chick go say, "if you dont like it, get a p.o. box" I said, "Thats wtf i was trying to do. Ive been waiting on my ID for the longest. It aint like i come here to fing talk to yall." Like wtf. Jelaous and weird. Have an issue with me on sight. Didnt treat no one else in line like that. That crap is annoying as ever. I cant stand ugly bees. Like wtf. ​ read more

This post office is great. Anytime I have called or went to pick up mail they have always been super friendly and patient. Please keep it up. Customer service like this is hard to come by in LA. read more

LADY COURIER LOST MY $155.00 WORTH OF PACKAGE IN HER POSSESSION I'm expecting my package priority international express mail from my country worth $155.00. Last June 19- Friday i received a pink slip that requires my signature so meaning the Lady courier didn't leave my package because i'm at work till 5:30 pm and she need me to personally sign the pink slip, so the next day early Saturday morning 10 am we went there to pick up my package and i brought with me the pink slip. I spent 10 minutes waiting for my package but they cant find it. The lady said it was with the courier and will deliver to us so we went home. I put the pink slip inside our lock box and late in the evening went there to see if my package was delivered. Unfortunately! nothing and the pink slip wasn't there. So Monday, i decided to call the 800 number to have my package redelivered again the next day June 23. But still no package was delivered and the website tracking search engine isn't updated. No status of delivery I called the local number office and they said they cant find my $155.00 worth of merchandise package. I am very upset since its international i waited a week for it and this is what happened. I would understand if it was lost in transit because the foreign sender didn't insured it but NO it was already here in our location and was lost in the possession of the Lady courier. This is negligence on the part of the courier. Until now i'm very upset, This is their fault and she should pay for the lost items which i know she wont. I already reported this to the customer service and gave me a case number and I don't know if they can do something about this. They should educate their delivery people that whatever they have in their trucks are money of the citizens & should be handled properly and be responsible. Their bad service makes citizens like me suffer. Never again i will use USPS for international packages. The worse part no word from the lady courier. This negligence might be happening everyday and they can always get away with these. read more

I love this place bc it's so close to my apartment but their service is whack! Whenever I come here to pick up my package I'd be standing and waiting for at least 15 minutes or even longerrrr! The line is getting longer too and still no staff coming to the window. And when you pushed the doorbell twice they would get mad. Like duhhh people is been waiting and we have other things to do in our lives than wait there for nothing. The staff are rude! read more

There was no American Flag flying on the flagpole at this location. When I asked why and where it was, the tax-paid government employee responded that the weather had torn it down. The "weather" here in Los Angeles huh? So I asked for how long the flagpole has stood bare. He answered he did not know. Really? No idea how long the American Flag has been missing from the Post Office??? Hm... no American Flag, no plans to replace it, and none of the tax-paid American government employees give a damn. Why??? The managers name is Chad. I suggest we ask him... (213) 617-4405 read more