The middle aged Indian woman is incredibly unhelpful. She continues to tell false information instead of assisting customers with their problems and concerns. However, the young man was a pleasure to work with and reassured me that he took the proper steps to get to his conclusion. He offered advice and gave me peace-of-mind. 5 STARS TO HIM. NEGATIVE STARS TO THE WOMAN. read more

Post delivery to our mobile home community on Monday 11/19/20. We walk up to the central boxes after 1500 and the postal carrier is standing outside his mail truck next to the boxes smoking. Not good for those of us that have enough trouble breathing without having to fight second hand smoke. We leave the area and walk the other half of the community, stop and visit a few minutes with a neighbor and then head to the mail boxes once again. He is just putting mail into the boxes and apparently not doing a good job of it. I say this because upon emptying her mail vox one of us standing there finds someone else's mail in her box. We stand there waiting..other neighbors joining us. A neighbor starts chatting with the carrier and he stops what he's doing and the shoot the breeze for about five minutes before the neighbor leaves and the carrier continues filling boxes. Finally he finishes, closes up, and leaves. I understand carriers need breaks. However they should not be smoking at our mail boxes. And can you be more careful? I've gotten others mail in the past. I understand mistakes happen but common. Be careful. And smoke somewhere else! This is not acceptable. read more

Every time I go in there I get the same lady who is very rude. How does she still have her job?Clean place though. I pretty much only go to this location for convenience. I would not recommend it. read more

Again the same thing happened as my review on 9/10/18. Carrier says they unsuccessfully tried to deliver mail to my home on 1/29/19 at 10:30am. Says they left a failed attempt notice. Well I was home AGAIN and no notice on my door. They left it in the community mailbox. They never even tried delivering it! Instead I had to reschedule delivery because of a LAZY MAILMAN who lies! read more

The friendly staff and fast service makes up for the fact that this location does not have a machine to print your own priority mail labels. I came in with 4 packages that I wanted to print labels for and put in the drop bin. I had to wait in line and pay at the counter since they don't have the machine to do it yourself. The line went fast and the worker gave my kids candy. I've already been back twice so I'll give it a 5 star review. read more

Terrible customer service. The employees here are SO rude. So sad when i left my credit card and had to go back and deal with another grumpy worker. I will now go out of my way to a different post office next time I need to send out packages read more

I stayed home all day waiting on a pick up for my pre paid flat rate boxes. whoever was supposed to show up never did. Wasted my entire day! Not cool! read more

No complaints. Quiet clean. Staffed with 2 clerks just needed money orders. Big office.

The lady that was working on Saturday, Aug 19th, 2017 was so rude to the person in front of me that people behind me were making comments. Then when I got to the desk, she got snippy with me and I address it. I've been using the office for over 20 years and never was treated so rude. She definitely needs training in customer service, or give her job to another person. read more

You know the Mesa USPS is the fricking pits. They screwed up our mail forwarded from Michigan and for 2 months they kept telling it was us. Well the dam carriers were not doing their job our address was on the mail correct and they have sent it all back to the senders. Have lost 2 packages because these jerks can't do their fricking job.Pissed as hell whatever a fricking joke.Next year I will babysit these shitheads! read more

I always come here because its near in my house. But then when I come here I dont like to see this indian woman because she dont treat people right. She thinks shes the boss. I think she dont like her job or something. Today, i went over there to get some package and she treat me like a SHIT! She dont think what shes talking about to other people. A lot of people complaim about her already I hope shes not gonna work over there anymore its just like early in the morning and it makes your day a bad day. I THINK shes in menopausal stage thats why her attitude is not good. Well, good luck to her if she's acting like a Bitch next time. IMMA talk to their manager. read more

Treated me like I was dumb for not knowing there was a specific counter set aside for prepaid package drop off. Surprisingly I do know how to read so maybe if there was some sign explaining this I could have saved the 10 mins I had to wait in line. read more

OMG! I needed a change of address form, they offered them but wanted you to stand in line to get one. The problem was...the line was to the door! So I went online to change it but the site wouldn't allow me to change it! I kept getting an error message, my sister had the same issue. You would think I'm trying to change my name. Get it together USPS. read more

I have never been a fan of post offices. This one had a long line in the middle of the morning. If they had an electronic mail station it would be much simpler. Instead you have to wait in a long line just to have an extremely rude employee assist you in the mailing process. If you need me to sign the back of my credit card, explain that to me. No need to be a dick about it. No one signs the back of credit cards these days. There are multiple locations in Mesa, go to another one. read more

I have always came here (2years) and received the worst customer service but sometimes I have to come in here due to my packages ending up here. Recently I came in and I don't know if Nicholas just got hired or hes been there but he has given me the best customer service I have ever received there. I am giving it 2 stars just because the other female employee is horrible. I seriously always pray I don't have to deal with her. They should have Nicholas train the others on how to customer service. read more

Helped me out getting some documents mailed in a pinch and did it expeditiously as I was stuck in the middle of a training session a few doors down and only had a few moments to step out. Far more efficient than the POs closer to home. read more

Never really had bad experiences here. Today I went with an envelope that already had a stamp but I wasn't sure if it's enough as I added something inside. There were 3 cashiers but still a lot of customers. And there was this guy that came from the back, maybe a manager or something like that and asked everyone if we needed any stamps or other simple assistance that wouldn't need the help of the cashiers. I totally like that and I was very thankful that I didn't have to wait in line just for a stamp. Thank you! read more

Sadly I downloaded yelp just to write this review. As much as I tried to make the lady at the counter smile, she consistently was rude and sent me off until everything was perfect. Both of the clerks seemed to have this manner. If it's the closest USPS to you and everything is perfect, drop it off and run. If you expect any sort of help or kindness, drive the extra bit to another store. read more

When I have a problem I speak to Michelle she usually gets things straight. Spoke to her about a carrier who kept dilute ring our mail to the wrong addresses. The substitute carrier blamed me fir loosing the mail when everyone on the block was walking to one another's house trading mail. This was the only time I had a problem. The regular carrier is back Wonderful guy. Thank God Call Michelle with your problems she will help you out. read more

85202 has got to be the worst post office I have ever dealt with. I am home Monday through Friday between the hours of 8 and 5 because I work out of my home. After 5:00pm, I will walk to the postal area in our gated condominium complex and find a note in the mailbox saying they tried delivering a package during the hours of 8:30 to 10:00. I know my doorbell works just fine and I even have a security camera at my door and I will rewind the tape to the specific time they claim they tried to deliver the package and no one is seen ringing the doorbell. This creates a big hassle for me because I have to wait until Saturday which is the busiest day of the week at the post office to pick up the parcel they never delivered but kindly put the note that they tried to deliver in my post box. Now this only happens on occasion, but I can expect on average that this happens only 1 out of 5 times. And it's not the person who normally delivers at noon. Because I know our regular postal person and I know they would not do it. read more

Worst customer service one lady is so rude I can never understand her.had an issue with one of their delivery man stealing my mail at Christmas time and they did not want to help me the manager is so rude she withheld my kids Christmas gifts saying that I had to pay double postage from Amazon which is not fair to me so now my kids are not getting their Christmas gifts the worst customer service ever read more

2 stars is being generous. I had a prepaid package that cost me just shy off $70 dollars to ship. Instead of just sitting it up on the counter and leaving like i do for less important items ,i waited in line and requested to have it scanned in so could get a receipt. Well Lets just say some people should not be working behind the counter with the public. The lady behind the counter was sort of demeaning, semi-rude and unquestionably uncaring. I'm sure all will be fine with the delivery. Such a poor experience though, thought i should share. :( read more

TERRIBLE customer service! phone line busy all day and then when finally answered I was met with an attitude that no one should have to be subjected to. The location itself I dont know much about other than the hours are inconvenient to my schedule but i suppose thats not a huge fault. The personel and phone system needs to be revamped. read more

This is by far the worst of the worst. They won't home deliver to my complex. Guess they are just plain lazy. Will report them to the postmaster General and continue to complain. They are slow, rude and demean you if you come to pick up your package they won't deliver. read more

Lets face it. All USPS locations are slow and about the same with service. Better service is always available at ups or FedEx. However everything,e I go here it's not too slow. read more

Don't try to call the post office. Because 9 out of 10 times the line will be busy for hours! Unbelievable!

I run a small business where I mailout thousands of postcards for my clients each month from multiple USPS locations across the valley. I have been to at least 10 different USPS stores and got OK to AWESOME service from various locations. This location by far is the worst of the worst. Employees are rude and think they are your boss and try to correct you when you tell them something. No customer service or smile and they leave you with a feeling of punching them in the face. Keep in mind everytime I go in for these mailers, I spend around 700 to 800 dollars per order but still these people show no gratitude, then the PO complains that they are going out of business. What a damn shame. If I had the choice to ship these mailers with UPS or FEDEX I will never ever step into a USPS store. I actually got so frustrated with these guys that I had to call their main office and talk to my sales rep to fix the issue while the USPS employees were clueless. I hope someone up top reads these comments and tries to give these employees a class on CUSTOMER SERVICE. I guess they are running out of business because they give people kaka service. read more

I had the worst experience here when i misplaced my mailbox key. The customer service was horrible and there was absolutely NO communication within the staff. i Unfortunately had to go to the post office 3 times before they were able to help my with my situation. Sure i shouldn't have misplaced my key but in a time of need- this really was the worst experience. I have worked in customer service for a very long time and these people at the post office clearly do not like their jobs. Unfortunately, Dobson station is the post office i had to go for my issue because of my address. If i could have gone somewhere else i would have. Even with leaving my address, phone number, etc. they still managed to misplace my information to make the phone call to tell my the locks had been changed and to pick up my new keys. This comes just weeks after our mail carrier left the mailboxes at my townhome community wide open. This happened on a Saturday so of course all night and day it remained open as you had to have a key to close it. I called this concern in to the big USPS of course and took pictures. The mailboxes stayed open until Sunday I really wish i had nicer things to say about this place but it is a MESS!! read more