I'd like to bring attention to an employee at the USPS office on Atlantic by San Antonio who truly…read moreexemplified professionalism, compassion, and outstanding customer service. On 05/18/2026 around 2:30 p.m., a young man (unfortunately I did not catch his name) helped me submit and mail my passport renewal paperwork. I was already feeling extremely overwhelmed due to personal circumstances, and he remained calm, patient, reassuring, and professional throughout the entire interaction. Unfortunately, the employee next to him, a woman with colored braids and eyeglasses, was dismissive and rude toward me. Despite the young man already informing me he could assist me, she repeatedly tried to discourage me from mailing my paperwork there and told me I should go to another USPS location instead. Her approach added unnecessary stress during an already difficult moment. What stood out to me most, however, was how quickly the young man stepped in after overhearing the interaction. He immediately reassured me and took the initiative to help without hesitation. As someone who works in customer service myself, I know how much one employee can impact a customer's entire experience. One person can make someone feel unwelcome, while another can completely restore their faith in humanity. This employee deserves recognition for the way he treated me with kindness, professionalism, and respect. Employees like him are the reason customers continue returning and trusting USPS services.

Incredibly rude and dismissive employees. If you have any international shipping, absolutely don't…read morego there. In a shout voice, they shut you down with "I DON'T KNOW HOW TO DO THAT. WE'RE NOT TRAINED. I DON'T KNOW HOW TO DO THAT. NO CAN'T HELP YOU." Over and over. I ask if there was anyone else who might be able to help me fill out the international form and apparently "NO ONE HERE CAN HELP". I felt very attacked and her bitter mood just sours yours day.

This location is not helpful at all. Keep getting the run-around. First off, I haven't received…read moremail in over 2 weeks. I sent an email inquiry on 4/6/23. In the response I was told "issue resolved" I will get my mail the following day. My regular mail carrier was out. Ok, 2-3 days pass, still no mail. I emailed back stating "Issue NOT resolved" a Bryanna then responds; "the carrier was having access issues to the building." I responded back; There are no access issues. No doors to open, just walk right up to mail slots. The person left sale papers with no problem , but not my mail. She then calls leaving me a message saying "the lock to mail box is broken and waiting to be fixed. Call her to arrange pick-up of my mail." Every time I call the phone just rings and rings then go busy. I've tried several times a day for days, still the same thing. I have yet to get my mail, I have yet to speak to anyone and my mail contain bills. No word was left by carrier about mail box problem. No word on how long it will before they fix the problem, no NOTHING!!! If I wouldn't have reached out, I still wouldn't know what was going on with my mail. I'm now in my 3rd week of trying to get my mail. VERY POOR SERVICE!!!!!

I found my package had been shipped to the wrong address (sending location had put the wrong…read moreaddress, probably because mine doesn't show up in the system), and I was so upset since I wasn't able to go home for Christmas and this was my one thing to remind me of my mom. I should've gotten her name, but the lady who answered not only got the carrier to retrieve the package from the wrong location, but also made sure my carrier got the package and delivered it to me. I can't thank my carrier and this angel lady enough. It would've been an extremely depressing Christmas not having anything under my tiny tree, especially from my mom, who is getting older, and who puts so much thought and love into her gifts.

This place is a hidden gem! I've had consistently great…read moreexperiences at US Post Office on South Street in Lakewood, CA. From the moment you pull into the generous parking area to the time you walk out with your mail or package taken care of, everything feels smooth and well-organized. The staff here are truly the highlights -- polite, knowledgeable, and always ready with a smile. They make mailing packages, buying stamps, or arranging shipments a stress-free part of your day. Lines move quickly, and I've always felt like my questions and requests were handled with genuine care and attention. Reviews from other locals echo this sentiment, noting how easy and pleasant the service can be, with employees who go the extra mile to make sure you leave happy

It's always a joy coming here. Chi and the other staff are all so sweet and friendly-- it feels…read morelike they genuinely have your best intention at heart. Their consistent effort to chat and get to know regulars, and their readiness to offer real, honest shipping advice is a rare gem. It's the reason I come here for almost every shipment, despite it being a couple of minutes farther from my house than other post offices.

Small parking lot. The drive thru Mail Drop has been closed for several years. The staff are…read morefriendly and efficient. Finding parking is problematic. They provide mailing supplies and tape at reasonable prices. Quality and value of services are standard.

Took them 5 days to deliver a package I paid $32 to overnight. & it was a small envelope. Enough…read moresaid. Mailed overnight on Thursday didn't arrive until Monday. That's not overnight. That's general ground.

This post office is the only one I come to because it is the closest to me. I have to say that yes…read morecustomer service here is horrible! They're always moody! Always rude ! And if you have a package they tell you to use the kiosk the next time you come here! Sadly the kiosk doesn't always work. Location has plenty of parking so that's not an issue here. Also, there's always a shortage in staff it seems.

Usually when I come here it is on my lunch break so I'm expecting longer than usual lines. I ship…read moreinternational and domestic packages and haven't had a problem with this location yet. Parking situation is kinda weird, there is a lot across the street where you can park, there is also street parking but those are usually all filled up. It's an alright post office.

Great customer service! The employees were helpful and knowledgeable!!! They ensured I had the…read moreproper packaging for my return item and all!

I had an appointment for Notary services and still had to wait in a line of 4 people for 40 minutes…read morewho were walk ins. I think you should have priority if you have an appointment. Amazon drop offs are ok though.

I have been a customer here for at least a decade, since the old owner and her team were here. I…read morehave a great relationship with all the employees except one. She gives me a hard time every time I interact with her to the point I'd rather let someone go in front of me if that's the case. I have seen her ignore people, she couldn't even get the sliding divider open one morning while there were a plethora of people outside. I'm not sure if she doesn't like me or is that's just how she is but it's not welcoming and there are far more efficient employees than her. I won't say her name but I will say Bernard should be a fireman the way he puts out whatever fire is in his path as well as helping others. Also Ronnie is great with the customers she's friendly she gets your package and mail before you get to the front of the line to reduce waiting she just stays on top of things I feel both of them should get a raise or some type of acknowledgement they both deserves it I fear what would happen without them.

This is my go to UPS and the people here are always kind and easy to work with. I'm definitely the…read moretype to hoard my Amazon returns and every time I come in with my big bag, they make the process easy and fast! And always do it with a smile!

Only use if you get your items scanned in ! Never use drop box they will steal your packages !! I…read morehave had this happen twice.

When only one employee is assigned to the small office and needs to take a 15 minute break, leaving…read morea lobby full of customers who have no idea what's going on when nobody is at the front counter is not good customer service. At least put out a sign saying you're on a break and will be back.

We had a great experience up until we got to the cashier's desk. First she told me to make my money…read moreorders out to UPS instead of USPS . ‍ Then, after I had already filled out my money orders, she said she actually couldn't use one of them. She said I can just take it back to where I bought it and ask for a refund but the fine print on the money order said otherwise. We were going back and forth about it and then I looked it up online and as I was explaining it her, she walked away to ask her peer for clarification. (So rude!) When I looked it up online, it said I could get a refund on an unused money order that has already been filled out but there would be a fee (Western Union). I told the cashier I could refund it but I could not have to pay even more fees due to her administrative error. Horrible service!

You generally need an appointment to get a passport here. However, my wife and I called yesterday…read moreand found out that you can walk in with a completed application. We filled out our applications online, printed them out and got our passport photos taken. We walked in at 9:45, had our forms checked, and signed our documents. The postal clerk attached our photos. I wrote two checks then paid for postage to next day air the application package. We were done in 20 minutes after waiting for the two people in line before us. Really quick and easy. The clerks were very helpful and friendly. This could not have been easier.

This morning could have easily gone sideways--I was scrambling to print important paperwork right…read morebefore an interview. Thankfully, Rich at FedEx turned the whole situation around. He patiently walked me through how to send my documents over the phone, explained everything clearly, and made sure it would all be ready when I arrived. Sure enough, I walked in, picked everything up without a hitch, and was back out the door in no time. Because of him, I made it to my interview with 15 minutes to spare. Rich, your professionalism, efficiency, and willingness to help did not go unnoticed. You made a stressful moment feel easy. Thank you!

I have a two year old nephew at home who is a cute menace. I can't seem to find the mouse to my…read moredesktop so I can print something important. Walked into this fedex 45 mins before closing and they were able to get it done fairly quick. I wish they had this information posted online, but if you need to print anything you can send a request straight to this locations e-mail: (usa1722@fedex.com). This is a convenient service if you need to print something urgently. Thank you Kaylee, great customer service!