I'd like to bring attention to an employee at the USPS office on Atlantic by San Antonio who truly…read moreexemplified professionalism, compassion, and outstanding customer service. On 05/18/2026 around 2:30 p.m., a young man (unfortunately I did not catch his name) helped me submit and mail my passport renewal paperwork. I was already feeling extremely overwhelmed due to personal circumstances, and he remained calm, patient, reassuring, and professional throughout the entire interaction. Unfortunately, the employee next to him, a woman with colored braids and eyeglasses, was dismissive and rude toward me. Despite the young man already informing me he could assist me, she repeatedly tried to discourage me from mailing my paperwork there and told me I should go to another USPS location instead. Her approach added unnecessary stress during an already difficult moment. What stood out to me most, however, was how quickly the young man stepped in after overhearing the interaction. He immediately reassured me and took the initiative to help without hesitation. As someone who works in customer service myself, I know how much one employee can impact a customer's entire experience. One person can make someone feel unwelcome, while another can completely restore their faith in humanity. This employee deserves recognition for the way he treated me with kindness, professionalism, and respect. Employees like him are the reason customers continue returning and trusting USPS services.

The USPS has been on a steady decline and I think it has reached rock bottom. Postal self service…read moremachine that do not work well the never ending lines with be senior citizen working behind the counter. Antiquated signs that do not reflect current pricing. They need to do better. I notice the direct correlation, when their prices go up, service standards decrease.

Went to this post office to return a package. It was very quick and easy. I was the only one there…read moreso I went right to the front, opened the door placed my package inside the door, Lady scanned my QR code, did a few things on the computer. I took a short survey on the screen and it printed out my receipt and I was done. I was in there 6mins top. I love a speedy service!

this is unacceptable...a have bern standing here in front of the door since 1:45...its now 2:10…read more what could improve is for someone to show up!!

This location is not helpful at all. Keep getting the run-around. First off, I haven't received…read moremail in over 2 weeks. I sent an email inquiry on 4/6/23. In the response I was told "issue resolved" I will get my mail the following day. My regular mail carrier was out. Ok, 2-3 days pass, still no mail. I emailed back stating "Issue NOT resolved" a Bryanna then responds; "the carrier was having access issues to the building." I responded back; There are no access issues. No doors to open, just walk right up to mail slots. The person left sale papers with no problem , but not my mail. She then calls leaving me a message saying "the lock to mail box is broken and waiting to be fixed. Call her to arrange pick-up of my mail." Every time I call the phone just rings and rings then go busy. I've tried several times a day for days, still the same thing. I have yet to get my mail, I have yet to speak to anyone and my mail contain bills. No word was left by carrier about mail box problem. No word on how long it will before they fix the problem, no NOTHING!!! If I wouldn't have reached out, I still wouldn't know what was going on with my mail. I'm now in my 3rd week of trying to get my mail. VERY POOR SERVICE!!!!!

I found my package had been shipped to the wrong address (sending location had put the wrong…read moreaddress, probably because mine doesn't show up in the system), and I was so upset since I wasn't able to go home for Christmas and this was my one thing to remind me of my mom. I should've gotten her name, but the lady who answered not only got the carrier to retrieve the package from the wrong location, but also made sure my carrier got the package and delivered it to me. I can't thank my carrier and this angel lady enough. It would've been an extremely depressing Christmas not having anything under my tiny tree, especially from my mom, who is getting older, and who puts so much thought and love into her gifts.

This place is a hidden gem! I've had consistently great…read moreexperiences at US Post Office on South Street in Lakewood, CA. From the moment you pull into the generous parking area to the time you walk out with your mail or package taken care of, everything feels smooth and well-organized. The staff here are truly the highlights -- polite, knowledgeable, and always ready with a smile. They make mailing packages, buying stamps, or arranging shipments a stress-free part of your day. Lines move quickly, and I've always felt like my questions and requests were handled with genuine care and attention. Reviews from other locals echo this sentiment, noting how easy and pleasant the service can be, with employees who go the extra mile to make sure you leave happy

This was my first time here, I pass it up frequently because I was unaware it was inside of the…read morestore it's in. It's very easy very convenient. The cashier was very pleasant and helpful. I went into buy some sunflower stamps (which have been sold out everywhere might I add) & ship June letters fo my mail club. Quick easy & convenient, Definitely recommend.

Small post office counter ship & recieve packages. There's mail boxes and self serve kiosks tooread more

Full service with a smile. There may be busy times but have never had a problem with staff in 50…read moreyears@

I have to tell you that Jeremy has got to be one of your best workers! He's professional he's kind…read morehe's fast but what he does one of the best and I have been in business for 40 years! I would hire him in a New York second he's definitely management material and the other young lady Maria is always very helpful as well. Just wanted to share that with corporate because you have some good workers there that could train new employees because their customer service is outstanding.

HORRIBLE!!!!!!! I sent a package that was needed for a trial with important evidence and the…read morepackage was "lost" when transported to the ups hub. William and Destiny provided minimal help and then told me that there was a "failure" rate. This was irreplaceable contents. The manager left early every day and now won't be in until Monday. If you are shipping valuable contents - STAY AWAY!

We had a difficult return but Ronnie assisted us with a smile and handled the return without…read morecomplications. Thank you Ronnie! We appreciate your excellent costumer service.

came to this UPS store on a Thursday afternoon to ship a simple envelope overnight. They charged me…read more$93 for a Friday morning delivery. The following day, when I was told the letter hadn't arrived, I checked and realized they still hadn't shipped the letter. Instead of shipping it on Thursday night, they waited 24h to ship it on Friday night and it ended up arriving on Monday morning instead on Friday morning. This means I had paid $93 for 4-day shipping, which would have cost me less than $10 with USPS. I went back 3 times to the store to get refunded for this failed overnight service. I talked to the owner who told me I would be refunded, gave all my info. 2 weeks later, he still hadn't done anything, despite coming to the store about this 3 times. I found another way, but this should give you a pretty clear idea about how much they care about their customers and if you should trust them with important mailings.

Only use if you get your items scanned in ! Never use drop box they will steal your packages !! I…read morehave had this happen twice.

One of the most laid back post offices! Lazy employees, talking and texting while they are…read moreprocessing your transaction, and of course they make mistakes for which they do not even apologize! Good thing I only went once and do not go there, in Newport Beach they are a lot better, more efficient and with manners!!

I had an amazing experience getting my 9-year-old's passport! We went on a Wednesday as walk-ins,…read moreand there were only four people ahead of us. From start to finish, the entire process was quick, smooth, and completely stress-free. A special thank you to Brandy for providing such extraordinary customer service! She was friendly, professional, and made the entire process feel effortless. She answered all of our questions and made what I expected to be a stressful appointment an absolute breeze. Thank you, Brandy, for making this such a positive experience. Great customer service like yours truly makes a difference!

We had a great experience up until we got to the cashier's desk. First she told me to make my money…read moreorders out to UPS instead of USPS . ‍ Then, after I had already filled out my money orders, she said she actually couldn't use one of them. She said I can just take it back to where I bought it and ask for a refund but the fine print on the money order said otherwise. We were going back and forth about it and then I looked it up online and as I was explaining it her, she walked away to ask her peer for clarification. (So rude!) When I looked it up online, it said I could get a refund on an unused money order that has already been filled out but there would be a fee (Western Union). I told the cashier I could refund it but I could not have to pay even more fees due to her administrative error. Horrible service!

I have a two year old nephew at home who is a cute menace. I can't seem to find the mouse to my…read moredesktop so I can print something important. Walked into this fedex 45 mins before closing and they were able to get it done fairly quick. I wish they had this information posted online, but if you need to print anything you can send a request straight to this locations e-mail: (usa1722@fedex.com). This is a convenient service if you need to print something urgently. Thank you Kaylee, great customer service!

Worst customer service ever. Middle aged man working there was condescending and was annoyed that…read morehe had to help us. Go to another location.