Today's visit with Wilbur was 5 stars! I'm giving 4 for overall experience with the branch…read more I brought my 2 sons in today for an appointment for passports at 11 am on a Tuesday. We arrived 15 min early and there were only 2 customers in line. This is the time to come as it's usually quite a long line. We approached the window with papers in hand and the tall woman with long black hair asked if we had an appointment and told us to sit down until we were called. Right on time, Wilbur called us to the end window, took our paperwork and asked if I had photocopy of each birth certificate and ID along with the originals. I missed that part of the instructions but he said not to worry I could get copies for a dollar. He took our photos and let us check to make sure they were ok because we would have them for 10 years. That was nice of him to let us check. Entire process took about 30 min but was pretty painless. I had paperwork completed but he needed to verify everything and hand write a section for each of us, then payments to USPS and US dept of State for actual passports for each individual passport. He worked quickly and that was the time it took. I appreciated him being pleasant with us and making sure it was all correct. A very easy process and overall good experience. Otherwise, for general mailing from this branch, I've had good luck when asking for extra priority mail boxes when the rack in the lobby has been empty and overall a smooth process getting through the line. However, once in awhile the desk clerks aren't putting on the happiest face when helping. I get it, I used to work for the Fed Government and sometimes it's just not a great day on the job, but I've found smiling makes an tough day better and others smile back at you. I don't have any major complaints as it's usually pretty efficient, just not always as pleasant as it could be. I did have to deal with management at one point when a mail truck left her mail truck running and it popped out of park and drove into my new car in front of my house. It took months, but eventually got my deductible back with help from management, I've forgotten the gentleman's name as it was over a year ago. Just know the federal government is their own entity so they don't have car insurance like you'd typically deal with.

This should technically be zero stars…read more Our first appointment was five weeks ago. There was no wait, and the clerks appeared to have nothing to do when we arrived, aside from staring off into space. Despite this, the clerk spent less than five minutes with us before telling us we needed a birth certificate. She never bothered to review our other documents or explain that the birth certificate needed to be an original or certified copy. Instead, the majority of our appointment was spent rescheduling us for the next available opening--FIVE WEEKS later. Fast-forward to our second appointment. We arrived with our child's previous passport and a copy of the birth certificate, only to be turned away AGAIN because the birth certificate wasn't an original. Here's what makes this experience even more frustrating: The requirements the clerk kept reciting did not match the information listed on the official passport website, which states that a previous U.S. passport can be used as proof of citizenship. We tried explaining this, but the clerk spent approximately TWO MINUTES with us. She didn't bother examining the previous passport, reviewing the birth certificate copy, or looking at any of the other documentation we provided. There was no attempt to clarify the discrepancy between the requirements listed online and the policy she was enforcing. Again, there was no line or apparent rush. The lack of time spent with us was not due to a busy office. There simply seemed to be no interest in helping. I completely understand that passport applications have strict requirements, and we are not asking anyone to bend the rules. However, if your office is going to enforce requirements that appear to differ from the official government website, the very least your staff can do is explain those requirements clearly, review the documents presented, and provide accurate guidance. Had the clerk taken just a few extra minutes during our first appointment to review everything and explain exactly what was needed, we could have avoided this entire situation. Two appointments, five weeks wasted, potentially another five weeks to go, and we are still no closer to getting our child's passport. This experience was not just inconvenient--it was unnecessarily frustrating and a complete waste of our time. The lack of professionalism, inconsistent information, and unwillingness to provide even the most basic assistance is extremely disappointing.

I give this post office location five stars due to the fact I've been coming here for years. And in…read morethat time service has improved. They're a full service post office: passport services (make sure to make an appointment), PO Box rentals, packaging, gift cards, postage stamps, and cards for sell. This location can get busy during peak seasonal times, arrive early and be patient. The postal workers are kind and accommodating.

All of the women who work at the front desk seem miserable, they never smile and they always have…read moreterrible attitudes. The young man who works at the front is the ONLY one who actually lets you ask a question before cutting you off mid sentence and is always friendly. Get some customer service training ladies!

I wish they had more automated machines and staff to make things go a bit faster, but staff has…read morebeen polite and professional and the post office just generally works. Shipping packages has gotten more expensive, but then again everything has... Parking is easy and plenty available. Generally no wait if using the machine to print labels.

The self serve kiosk and PO Boxes are not accessible outside of business hours. Not sure if this…read morewas a mistake, but this morning when I tried to enter the building, the front door was locked. There were a bunch of people in the parking lot who also were trying to use the kiosk. Also of note, I know this is a USPS so my expectations shouldn't be super high, but the line moves pretty slowly. Like... very slowly. Ample parking

I was able to walk right in, finished what I need to do with the help of a friendly employee. I've…read morebeen here before over the years and have always had good service. Seem like they had all the supplies that you would need. She even offered some cool stamps to choose from. This was on October 31st about 12:30 p.m.

Hacienda Station is my favorite post office. I'm hesitant to let people know about this. Every time…read moreI come in here, there is no line. I get to walk straight up to the counter. I'm afraid that if everyone else finds out about this little secret, then they will all start coming here. I don't want to see a line next time I come here. Maybe I should give this place a low rating. No, I can't do that. The people who work here are always great. Every one of them that I have encountered has had a good, helpful attitude. I actually enjoy dealing with them. Even though I see other customers in here, the employees treat me like I'm the one who matters. That's real customer service. Maybe this hidden gem isn't as crowded as the three other P.O.'s in Pleasanton, Dublin, and San Ramon because it's not on a main road. It's only a block off of Hopyard, and you can actually get to it through the parking lot from Hopyard. I better stop giving away the secret or else everyone will start coming here. Don't go to Hacienda Station Post Office!

I want to recognize Mei at the San Ramon Post Office for her consistently excellent customer…read moreservice. Every time I've had a question or an issue, she's been friendly, patient, and quick to offer practical solutions rather than just pointing me elsewhere. It's clear she genuinely cares about helping customers, and that kind of service makes a real difference. San Ramon USPS is lucky to have her.

I'm writing this review as I wait in line at this branch. There are two postal clerks behind the…read moredesk. One has been working with a customer since I entered fifteen minutes ago. The other has helped two customers in the same timeframe. Similar situations have occurred in the past at this branch. Seems like it's probably understaffed and the systems don't seem adequate to process things quickly enough. I'd steer clear of this branch if you can help it.

I don't understand why such services are offered to print your shipping labels yet upon arrival at…read morethe location, I am being told that they don't do that which had me go to the library next-door to print the shipping label. This is very much of a hassle and inconvenience, and if a location isn't able to provide such services, then it should be stated very well.

Most rude and unhelpful post office I've ever interacted with. Been here multiple times and the…read morestaff act as if they are inconvenienced by the most mundane of things

This post office sucks soooooo much. Cranky old Asian lady was super unhelpful and difficult. My…read morepackage wasn't completely sealed and I planned on using the label to finish off the deal. Wouldn't let me and said no. So then I said fine I'll pay for some packing tape and just seal it up she refused. Absolutely ridiculous. If you're going to be cranky and rude and unhelpful to customers stay home.

Another quick update on this US Post Office…read more As mentioned, this place is not a huge post office. It's small. I've stopped by this place a couple times last month to send out both Christmas cards and Passport renewal. Both times, it was quite quick. I may have waited once as there was one person in front of me, but after they resolved their sending, it was in and out for me in terms of payment. Both times there's a lovely lady who helped me out with a smile. Parking can be a hassle as there's only a small lot, and be careful because folks don't look when they come out of their spots. I've gotten hit almost a couple times as people quickly pulled out of their spots. But I think that's just something to be cautious of when in a parking lot. Otherwise, nice to have a small spot to help with my postal needs.

EXCELLENT Customer Service! They did my passport photo. They're very customer focused…read more She took several pictures and we picked out the best one. And for $5.00 more you can have a digital photo emailed to you. I would rate this place a TEN!! They were very patient and showed me that they valued me as a customer! I'll be coming back to mail my passport papers

Wow! Anthony is AMAZING. What a great help he was in tracking down a missing mailpiece. He checked…read morein with me as we sought to resolve the issue and remained on top of it until it was sorted. I haven't had great experiences with the main P.O. downtown, so I had pretty low expectations, but they had me covered.