UP with UPS! It was…read moremy first time visiting this UPS Store - I was greeted upon entering the store; even with a line ahead of me. Preasha was very helpful - she updated my new home address on my profile, provided suggestions for packaging, and was overall positive. The line grew behind me yet each new customer received the same positive energetic greeting while the other clerk assisted processing the queue. I will be back- while not the closest location to me, the experience was worth the additional mile!

Service with an attitude…read more Clarke/store manager really rude charging higher rates than other UPS stores and wouldn't explain why.

Came here to ship off a pre-paid package. Arrived 10 mins before closing and the line was average…read morewith 4 people ahead of me. The staff member behind the counter was very helpful in explaining to me which stickers I should remove from the box and replacing a new one over the old sticker. I was in and out in less than 10 mins. Very efficient and easy process and wait time.

The trapdoor on the drop off box has never worked. Now my package is stuck and It'll likely be…read moredamaged once unstuck. Thanks again USPS!!!!

I hate the Post Office so I am really glad The Mail Stop is so convienent and I don't have to ever…read morego to the Post Office. I'm here several times a week and Michelle, the owner, is awesome. She is always trying to make sure I get things sent the fastest and cheapest way possible. She also has other things like cards, soda and candy bars there for sale which helps me with my mid afternoon slump. When Michelle isn't around her parents usually are and they are totally on top of things too.

Very Disappointing. I will never come again…read more When I walked in, the cashier made me stand there for a few minutes while she had a personal conversation with another costumer. When finally helping me, the cashier left in the middle of helping me to service another customer that just walked in. It wouldn't have been so bad if the cashier hadn't mis-labled my packages sending them to the opposite locations. The idea is convenient, but if doesn't get the job done, then it is not worth it. I will not go here anymore.

I disagree with the other review and find the (possibly) Indian gentleman very nice, helpful and…read morefriendly. Sometimes it is all in the way you treat others that you are treated. I think this is the best Post Office in the world and think everyone that has worked there has given great service! We are lucky to have a Post Office like this in Hamilton and I am grateful. ( I notice that it shows I am in California but that is incorrect, I am in Hamilton, VA and that is the post office to which I refer in my review)

Zero stars if I could leave none. I couldn't disagree more with Elaine's review. I don't know what…read moreplanet she is living on lol This guy is the Village Idiot. I have reported him numerous times to his supervisor. He retaliates with he receives negative feedback. For example, I broke my leg and receive numerous packages. He purposely put my packages in the bottom locker when other lockers higher were available. He knew there was no way I could bend over to get them. I have had a PO box for years and if a package comes with my street address he sends it back and I only find out when the vendor sends me a receipt and credits my payment method. It's not like we live in a metropolis. He could easily accept the package for me. I find this behavior inexcusable. Our taxes are paying his salary! If you need other examples of his inept management of the Hamilton post office, I will be more than happy to comply. His predecessor, Debbie, was absolutely WONDERFUL and I miss her helpful demeanor and kindness to provide over-the-top service.

I practically live at this UPS Store -- and not because I'm shipping out side hustle merch or…read moremailing mysterious packages. No, I'm here for the glorious Amazon return ritual -- and this location nails it every single time. You walk in with that little QR code on your phone, hand over the item, and within 30 seconds you're out the door. No box? No problem. No printer? They've got you. It's honestly smoother than my morning coffee routine. The staff? Fast, friendly, and unbothered no matter how many people show up with armfuls of bubble mailers and regretful purchases. I've been here at least a dozen times, and it's always the same: quick, painless, professional. Bonus: the place is always organized, the line (if there is one) moves fast, and they even remind you to grab your receipt. It's the little things. If you're looking for a zero-stress Amazon return drop-off spot, this UPS Store is it. Five stars. No drama. No tape. No complaints. Just vibes and efficiency.

I am writing this to share a deeply frustrating experience with the customer service at this UPS…read moreStore location. The attendant working the counter at 1:00 PM today provided an unacceptable level of service that was both unprofessional and downright hostile. To start, the worker literally called customers over as if we were dogs, completely lacking basic courtesy or professional respect. Throughout the entire interaction, he maintained a heavily condescending tone and an off-putting, intense eye contact that made the environment feel extremely uncomfortable. His overall demeanor gave off the clear impression that he genuinely hated assisting people and resented having to do his job. His behavior was borderline disrespectful and completely inappropriate for anyone working in a customer-facing role. Because of this experience, I will never do business at this UPS Store again. I strongly urge management to review the shift on 8/23 at 1:00 PM and address this employee directly--he seriously needs to be retrained or replaced.

I was very shocked by the price ($91) of an overnight FedEx letter from VA to SC. But I guess it's…read morenot their fault.

This family run postal location accepts UPS packages. It's very close to my home so a quick drop…read moreoff makes for convenient shopping. The staff is cordial not over accommodating. They also sell mailing supplies and other small items. Check their hours on the website, they also list the UPS pickup times.

This UPS store never disappoints me. I find myself easily annoyed and frustrated at post offices or…read moreshipment centers, but the fast, friendly customer service here alleviates those feelings. My experience here is always quick and to the point. There's no sales pitch about how it's important to buy insurance or how I should upgrade to 2-day shipping. I've only had to wait in a "line" once (there were two people in front of me). Also, I love how I can drop off any package with a prepaid label, regardless if it's through UPS or not. Saves me a lot of time.

awful really bad customer service and their system was down so I couldn't send a package, rejected…read morefrom store immediately upon entry

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents