This location has been in steady decline for the past two years, with no apparent turnaround on the horizon. Staff behind the counter are routinely glued to their cell phones, even as long lines of customers wait patiently. When you finally reach the window, you're treated like an unwelcome interruption rather than a valued patron paying for service. This kind of apathy and poor customer focus is precisely why the federal government should seriously consider consolidating and reforming its workforce--replacing disengaged employees with people who actually want the job and respect the taxpayers funding it. The U.S. Postal Service, in particular, falls far short of that standard right now. One has to question whether the Postmaster General is truly paying attention or simply asleep at the wheel while service continues to erode, especially at this location. read more

I have been to the Leesburg post office a number of times and have been impressed with the helpfulness and expertise of the staff each time I go. I have watched them patiently work with customers who are having difficulties to resolve their issues. I hear customers thanking them and saying: Thank you for you service. Unfortunately the workers might not hear that often enough but I want them to know they're appreciated. read more

One Word: Lazy. Put a hold on mail because my mailbox is inaccessible following the storm. Spoke with the USPS 800 number. The Customer Service guy was great and told me I would be able to pick up my mail at the Leesburg PO anytime a day after the hold was filed. Went in and was treated very poorly then given a number to a distribution center. The idiots kept the mail at the distribution center. Even checked the USPS website and there is nothing about customers having to contact the distribution center or any contact info to arrange for local pickup. Besides, the hold contained info that I would be picking up regularly from the Leesburg PO while I waited for the ice around my mailbox to melt. LAZY And of course no one answers the phone at the distro center. IT'S A FREAKIN' DISTRO CENTER and the idiots at Leesburg are supposed to be the ones communicating with them. read more

I'm confident that the two star rating this location have is exaggerated and very generous. Single worst customer service I've ever had. The lady behind the counter would not even give me 10 inches of tape to close my package. He was sitting right in front of her and she would not offer me 10 inches of tape. I will do anything in my power to stay away from this location. Humanity has left people and all I have to say is that karma is a bitch. read more

Dumps the Amazon package on the wet grass. Does not drive up the driveway though claims they did . DODGE are you listening

One there two years ago to do a change of address and the lady behind the counter, asked if I had my drivers license which I gave to her. She looked at it and said we can't accept your drivers license because it's the new drivers license star ID and we won't accept that. I said that is a valid Virginia drivers license you have to she said we will not accept that drivers license. Do you have a copy of your deed for a utility bill or proof of insurance? Of course I don't carry those in my wallet so I said no and left when I got to the car, I realized I did have a brand new insurance card so I went back and waited. 30 minutes in line got the same lady. She asked me for my drivers license. I handed it to her. She stuck it in her machine and said OK if he request has been processed, I asked her why the hell she asked me 30 minutes ago that they couldn't take it and I needed another form and she just shrugged. read more

I actually feel bad writing this because I don't like negative reviews. But it's just a negative experience here. The ceiling tiles are sagging, the floors appear to have water damage and the whole place feels like it is stuck in 1975. I feel bad for the employees. It's depressing. They try to help but are overwhelmed. If I'm returning something via UPS I simply show up with my phone and the product, I don't even need a box! Today I had my item in the original packaging but the label was not attached. I was told I had to buy packing tape to affix label. C'mon bro!?! A nice lady in line let me use her tape. Who needs mail delivery 6 days a week? Let's get rid of junk mail, deliver 3 days a week and upgrade facilities. read more

Not sure why the ratings are so low. I just have to write another great review. They opened up another window when the line got long. Courteous service, had to send my taxes in today and fast, efficient even with a line. Some customers clog up the works by not filling forms out prior and arguing with how much 2 day shipping costs. Everyone universally tries hard. Only downside is the parking lot can be a mess, needs to be like 2x-3x larger. I walked today from my home in Greenway which took like 20m. read more

This is my local post office and I like it. The parking lot can sometimes be a little tight but nothing serious. When you go inside there is an area with PO Boxes and 2 drop boxes. You'll go through another door to actually go "inside" the post office. It's pretty small inside but there is an office inside where they process passports. I've never had any issues here and the employees always circle the survey at the bottom of the receipt and ask if I need any stamps. I will continue coming here because it's convenient and service is quick. read more

Pedí mi pedido y no lo entregaron porque según "qué no había nadie", estuve en mi sala toda la mañana a espera que tocaran la puerta, nunca la tocaron nomás me dejaron una nota en el buzón que no me encontraba en casa. Pésimo servicio, no vuelvo a usar USPS ;( Ahora no tengo auto y no puedo manejar para ir por mi paquete, ya se dio por pedido read more

Brought my children here for passports & the postal employee, Vicky tried to make my children wait in the outer lobby, completely out of my sight while I handled the paperwork in the back office. The back office had a bench about 15ft away from where Vicky was sitting and she refused to allow them to wait there even though all 3 kids were perfectly quiet (on screens) and wearing masks. Dangerous and ignorant and probably illegal. read more

For some reason the past several years , the postal service has been terrible and rather impatient when delivering mail. They have tossed packages, they have been interruptive and some not even in professional uniform. I had mailed four single window clingers weighing next to nothing to a relative and put 2 stamps on the envelope only to get it mailed back with all sorts of math written on the envelope wasting 2 stamps of mine. Claiming I still owed over 3 dollars. So 5.75 just to mail window clingers! I remailed with less window clingers that are gel, and 5 stamps and a message not to return. Went to children that are cousins of mine. This time they finally were received and out of 20 stamps purchased at almost 15 dollars , 10 stamps were used just to get them mailed. One deliverer's impatience and telling the associate how things are had her humiliated at her work place during a very busy time of consumers and lack of staff as a longtime employee that knows how things are handled at that location. She thought he was a consumer dropping off a FedEx package not delivering a package for a consumer. The drivers have been extremely high expectant and the lack of patience is at its worst along with the lacking of respect in the atmosphere. read more

Back in 2013, I distinctly remember walking out of a post office in DC thinking "this is why USPS is failing." It took forever and the people couldn't be ruder. I say this because I'm not typically a USPS fangirl. In fact, I'm shocked to be writing this. I've been to the Leesburg post office about 6-10 times in the last year and have been consistently impressed by the efficiency, professionalism and friendliness of the staff. The staff seems like the actually like their jobs -- and it shows. The line has always moves quickly. Here are two recent experiences that wowed me. I was in about two weeks ago and arrived at 8:50 to find they OPENED a few minutes EARLY. The rep said, "we were ready and didn't want people to wait." Wow, thank you. I was back in about a week ago to get international stamps. They opened an extra register in the side room to help speed up the lines. I needed to seal some of my holiday card envelopes, and they let me sit on the side to do it and offered a sponge and tape to make it easier. I ended up leaving two extra envelopes by accident. I was home by the time I figured it out, so figured I would cut my losses. Today, I was FLOORED to receive an envelope in the mail with those two envelopments. They didn't need to do it -- I wouldn't have done it myself -- but they did. I believe it was Rick, the representative I had been working with, who was responsible for this. Thank you, Rick, for recognizing the little things make a big difference during a hectic holiday season. Let's be clear. Hundreds of people go in and out of the post office each day, only writing a review if there is a crazy experience. Usually bad crazy. Leesburg USPS, thank you for consistency going above and beyond and compelling me to pen one of the longest reviews ever. :) read more

The Leesburg Post Office is not a good place to go for atypical passport issues. My wife is already using my last name but cannot document the change with a marriage certificate since we have not yet received the official marriage certificate from Hawaii and we need to travel internationally soon. The Department of State had us fill out form DS11, as is appropriate for my wife's circumstances, but the manager on duty refused to accept this official formThen, after refusing to listen and understand the special circumstances that warrant the use of form DS11, the manager asked us to leave an seek passport assistance elsewhere. We conducted our business in a professional manner, and the manager treated us very poorly in response. Subsequently, we went to the Rust Library in Leesburg where they processed our completed DS11 form and associated paperwork in about 10 minutes. Clearly, the Leesburg Post Office is not the place to go for passport assistance! read more

Leesburg Post Office is amazing! They go above and beyond to make sure they get it right. I had set up redelivery on a package that required a signature and missed the carrier so I called the office and the clerk brought the package to my home within an hour!!! That's the kind of service we dream of. THANK YOU FOR YOUR SERVICE LEESBURG. read more

What horrible delivery service - not reliable by any respect. Incompetent mail carriers that I'm not sure can read. They don't answer the phone either, they will pick it up and then hang it up on you. I'm sure they are tired of all the complaints. Since we moved to Leesburg in 2015 - I couldn't even begin to count how many packages and letters have gone "missing". "Delivered" at porch or mailbox - not true. Either missing or we wait for the luck neighbor to have to re-deliver on behalf of the finest post office out there.. 20176! Even Amazon and my employer expressed concerns with the missing parcels - and they were not stolen off the porch either. Juts pure incompetence. Wow... read more

The people there are very friendly and go out of their way to help you. They work quickly, too, so the line moves fast even during busy hours. read more

Where do I begin??? From the parking lot set up to the incompetent carriers. I'd rather go through a root canal without anesthesia than deal with this post office. Now there are actually some nice employees that I have dealt with inside the post office, but the incompetence displayed but the mail carriers trumps any good feelings I have about that. I am leaving on a cruise on 6-30. I ordered a much needed item from amazon. It showed delivered by usps on 6-21. Nope, did not happen. I tried calling this morning at 9:01 am. I was asked if I could hold a minute, I made the mistake of nicely saying yes. Six minutes later someone just hung the phone up on me. Subsequent calls back only resulted in some weird busy signal. I am about to get dressed and drive up to the office. I dread going there anyway because the stupid parking situation is awful, so by the time I get there I will have a full head of steam. This is not, by a long shot, the first time I have had mail left at someone else's address or call tags left when I have been home and know for a fact the doorbell was not rung. We moved here from NJ in 2013 and have been on this side of town "20176" since buying our home in 2016. At first we had a mail delivery lady who was excellent. I don't know if she retired or what but the person or persons we have now are either, illiterate, lazy or a combination of both!!!! read more

So this is like one of the best post offices ever!! They are super efficent and very reliable, the only reason they did not get 5 stars from me is because of the parking it kinda sucks...if there are like 10 people there then you have to wait to park. They do not have much parking space.. read more

This is a branch of the post office, so you get the same high quality service you get at any post office, assuming that the employees feel like providing high quality service that day. I have to stop by here every day to pick up from a PO box and for the most part it is a clean nice office. However sometimes there is the janitor cleaning the front hall/po box area with his jumpsuit unzipped and nothing on underneath which is creepy as hell. Other times i have had employees complain to me about how lazy their coworkers are. Most of the staff are good and this place is either always swamped or quiet. Parking is terrible but what can you do about it. read more

OK for a post office but there is never enough parking -- even on a Wed mid-afternoon it was all a bit dodgy. And we notice that the automatic handicap door doesn't work or only works erratically. Compared to some post offices elsewhere this one definitely needs a makeover! But our mail is generally in our mailbox when we expect it to arrive, so not really complaining. read more

US Post Office - exterior view of doorway into post office - Post Offices Near Me - Leesburg, Virginia

Agree with other comments about parking, and how busy the office is. A few times a year I have to ship several packages overseas and to Military Installations. Whenever I do this, I make sure that we get in line with our favorite employee, Narinder (not sure of her last name). She is friendly, efficient and we have never had an issue with any of our shipments. read more

Poor delivery service again, my package again went to the wrong address, thankfully the person brought me my package , after it was opened!!! I've also had mail many times appear from a neighbor who has opened it in error, But how hard it it to read the address and make sure it gets to the proper address?!! Not even counting the times I get someone else mail and go deliver it to them myself, ugh!! READ THE ADDRESS and do your job! read more

The worst Management. I can't recall the managers name but she had an audacity to speculate unethical doings on others part. I had a notarized document, that had notary date in 3 different places but missing at one. The employee that was taking care went and asked her. They said they can not accept the document. I was okay with that but then comes the fun part. She said she will have to cross out the blank date space so I do not fill in the date myself and use it. I was frustrated that she would assume I would fake a legal document. Some idiot manager working there and making her employees look like fools. On the other note, another employee said no we can not touch this document whatsoever and I agree, if I don't plan to touch that doc, neither should you idiots. Employees are good, its that female manager there has no clue what she is doing other than sitting inside that office. read more

My package did not arrive, and my trackign said it made it to this office. I waited a week, and then decided to call to find out if it was there,and what the issue was. I called and within 2 words the lady I spoke to was horribly rude. I ended up hanging up because I couldnt bare to speak to her. Moral of the story, I still did not figure out the solution. read more

I'd give have you take a way stars if it was possible. This post office employs the most incompetent delivery carriers I've ever encountered in my life and that includes when I was in the military and had to have it delivered to the special FPO addresses. Two weeks ago, I had a package to be delivered and signed for. The carrier, allegedly a stand in for the regular carrier who was on vacation, delivered the mail in the morning, but not the package. Hours later at around 4:30pm ET, it was left in the mailbox without a signature even though when you use the tracking information it shows I signed for it and it was left at the door, I can assure you it wasn't. Last week I had to go into the post office because the carrier was supposed to have me sign for a package but this time came the carrier came to the door but only left a call tag that she stood there writing out to come to the post office the next day instead of ringing the bell (and I have a video bell so it's in the cloud somewhere, I watched it) for me to come down to the open door or perhaps knocking (I guess that's an inconvenience these days to actually knock). I drive to the post office a few minutes after she leaves (because again, you can't call the local office and calling the 800 # results in being on hold for over an hour) and am passed off to the manager who instead of showing any sort of empathy at all tells me that she showed her carrier on GPS was there at 1:31pm and that it's my fault that I wasn't there to sign for it. When I told her the door was open, there was no ring or knock and I have it on video, she pretty much tells me tough and I can come get it after 9am the next day, or I can drive on the streets before mine and try to find and catch her and get her to give it to me. Today I'm supposed to receive a package and I get an alert it was delivered at the mailbox. Nope, walked up twice even to check it and it isn't there. Looked all around by my door (because apparently the post office can't tell the difference between a front door and a mailbox) and it isn't here. Now because it shows it was delivered, I'm out the product that I should have received and will never get anywhere with the local office or the 800#. Perhaps this is why the US Postal System finds themselves in the position they are, they're worthless, at least here locally in Leesburg. I don't care where you show someone on GPS, I don't care how old the carrier is or how long they've been delivering mail, I want the packages and letters that are supposed to come to me. Were it me, I'd shut this location down as they don't know how to do their jobs and the manager is clearly more interested in looking at GPS records than she is providing any sort of customer service. As I said at the start, I'd give this location in Leesburg a negative five starts if you could do that, at least zero starts so just realize, the one star, isn't even one star. It may cost a bit more money, but don't ever use this location, go to the FedEx Office location or the UPS Store in the opposite direction, at least you'll know your package will arrive and you'll receive customer service light years ahead of this office. read more

They will lose your mail at this location I promise you!!! Go to a different one if possible!!! Its been over 3 weeks since someone sent me a birthday card.. with concert tickets and gift cards ... never recieved it!! And it was never returned to sender ... I had to miss this concert because of them !!! And the lady said sorry i cant help you and proceeded to help someone else .. rude and careless !! Avoid!!! read more

Horrendous customer service. I wish I knew his name, but one of the Asian guys was horribly rude and refused to help me because he didn't want to look at my tracking info because it was on my phone. I always dread having to go in there and deal with these people. read more

This is the greatest post office on earth. Despite the fact that they always seem busy all the staff is very helpful and pleasant. I purposely don't mail things to avoid going to the post office, but my local leesburg location makes it beyond ok. My only complaint was my inability to find a comment box or employee commendation station, because one lady deserved all the awards for helping me mail my bridesmaid dresses. read more

When our regular carrier (she is great!) is off duty the service could be performed better by a child. They scan package as delivered but alas, NO PACKAGE! read more

I have experience superior service at this local post office. I was in recently to mail a package internationally and I put the country on the address rather than the US base address, which apparently costs more. A few days later I received a refund check and hand-written letter explaining that I could write the address differently and save money. This was so nice because I never would have known the difference, but someone took time out to help me save a bit of money. Whenever I go to this branch the people are helpful and friendly and they usually have a person managing the line and assisting people with the self-help kiosk. read more

I placed an order for a carving knife through Amazon that what fulfilled by a company in Germany on August 7, 2015. I just found out two days ago (9/9/15) that all tracking points to the knife delivery being attempted on August 24 of which I was unaware. We were in Ohio at the time and my daughter came by and saw a delivery notice, signed it and put it in our mailbox for redelivery. After waiting enough time for it to be delivered we started plugging in Tracking numbers and found out that the knife was sent back to Germany. Kind of pitiful read more

Good folks. Had to do a bit of business here while I was on lunch. Very helpful folks and they were happy to be accommodating.

Worst experience. We booked an appointment for our 3 month old's passport. We called them over phone for appointment and got an appointment. We went there on time and found that our name is not in the appointment list. 1) They missed to note our appointment. They said may be we booked for a different day. They checked for it and our name is not listed on any day of the month. They simply missed it. 2) Very very rude. One of the lady employee tried to squeeze us in between the appointments as they are free at that time. She spoke to an Asian guy (not being racist, i just don't know his name) who was super rude to us. He was yelling 'give place to others and come again after taking appointment'. I was taken a back by his behavior. 3) We are holding 3 months old baby and we already have all the applications filled online and have them ready with us. It hardly takes 5 minutes to take care of our process. They simply do not realize that they are there to serve people. I wish I could complain about this to state department. Update: We went again and got the work done. I want to mention that all the other staff are friendly and helpful. It's just that one guy who was extremely rude. read more

Service has always been courteous and professional. We have had a box here for thirty years. Yes, the parking is not the best; however, there are two drop boxes at the end of the lane to use, and you can use the self-serve center in the lobby if they are closed to mail packages or letters. You simply follow the instructions, pay with credit or debit, and place the package in the box - or place your letter in the mail slot by the main office. No problems for me!! read more

The Post Office is humming with capable, caring people. They have a "greeter" who helps you prepare your items while you wait, or directs you to a specific window (e.g., pickups). Like a commercial venture, they will open windows if they see the line getting long. A few years back, I avoided this place because the average wait was 20-30 minutes easily. Now, I actually look forward to seeing the employees there. They are polite and smile. Kudos to them! I will add - if you call, expect a lot of busy signals. This is because they are actually helping! I recently tracked a package. For 90 minutes I got a busy signal. When it was answered, the employee was friendly, energetic and helpful. He put me on hold for 5 minutes, ran in the back, found my package, and came back to let me know it was there. read more

Literally the WORST customer service I have EVER encountered anywhere in my entire life. This does not apply to my local mail carrier. He's fantastic. This applies to the staff at the office. I went in to pick up a package when I tracked it and it said available for pick-up. I did not know why it didn't just get delivered to me. I got up to the counter and explained to the man that I came to pick up a package that didn't get delivered. He said, "I don't know what you expect me to do about that." I showed him the tracking number and have him my name, address, and ID. He got all huffy and again told me he didn't know what I expected him to do. I asked him if he could see if it was there. He made a huge fuss about the fact t h at he had to do his job and look for it. He came back and said, "It's not here. " I asked him what I was supposed to do to get it and he said, "That's not my problem. It's not here." My tracking said it was there. Finally, after being a gigantic ass, he said he would get his supervisor. I was relieved because I figured we would finally get somewhere. I was wrong. The supervisor came up and said, rather rudely, "what do you want?!" I explained that I was trying to pick up a package and the guy at the desk was being extremely rude to me. The supervisor told me I was wrong and continued giving me the grade-A asshole attitude I had received from the first guy. No apology. He was like, "well did you print a ticket?" I didn't know what he was taking about. He sighed and brought me over to the computer to type in my tracking number. I put it in and it came up with my name and address. I printed it out and he took it. He came back all angry with me telling me the package didn't exist. I knew for a fact that it existed. He told me to show him the humber on my phone. I showed him. He yelled at me, "you cut off the number 5!!!!" Mind you, this number automatically fed out of the printer and he snatched it. It had nothing to do with me cutting off the number. After all this, he says it's out for delivery and he doesn't know why I came. I told him I came because it was out for delivery the day before and then told me to pick it up for some reason. He continued to be a jerk. I walked out. I hope to never have to step foot in that awful place again. read more

This PO has several hard working employees who are very professional and pleasant. Although it can get very crowded in there, the postal workers manage to move shoppers along very efficiently. One big hang up with the post office is its shortage of parking spaces. The traffic into the parking lot is one way and when you exit you are required to drive around the whole block to get back to the street you entered by. A real nightmare! Best not to be in a hurry! read more

I hate having to go to this post office to mail my packages. I always go on weekdays during the day, non peak hours, hoping to have better luck. No such thing. The parking lot is a one way alley and always packed. The people parked can't get out, the people trying to park can't get through. It's a mess. Then after parking at the car wash and walking across the street, I go in to find long lines for both the self-serve machines and the in person counters. I have tried both, and the wait is about equally long, honestly. If you do choose to use the self-serve machines, make sure an employee is nearby to help. The receipts (which have the tracking number you'll need) get stuck in the machine so frequently they carry tweezers for the sole purpose of fishing out receipts from these machines that always jam. This place is entirely too small to handle the high volume, and I don't understand why they haven't made any efforts to expand. I guess installing those 2 self-serve machines were their half-hearted attempt at addressing the problem and alleviating some of the congestion. Too bad they still require people to stand by to assist you with your mail and fish out receipts. I've never seen a more ridiculous post office. The staff is helpful and it's a shame their working conditions suck due to the inefficiency of this particular setup at this particular location. read more

We, at Leisure World, have terrific mail service from our regular mail "person" but, if special Sunday deliveries come, they are left on the lobby floor, downstairs!! Even though we live in a 11 floor building, we DO have elevators!! Fortunately, a friend called me, yesterday, to tell me that I had received one of the parcels lying on the floor so I was able to retrieve it. I had not planned to go downstairs until she called, though....anyone could have helped themselves to my package. read more