This location has been in steady decline for the past two years, with no apparent turnaround on the…read morehorizon. Staff behind the counter are routinely glued to their cell phones, even as long lines of customers wait patiently. When you finally reach the window, you're treated like an unwelcome interruption rather than a valued patron paying for service. This kind of apathy and poor customer focus is precisely why the federal government should seriously consider consolidating and reforming its workforce--replacing disengaged employees with people who actually want the job and respect the taxpayers funding it. The U.S. Postal Service, in particular, falls far short of that standard right now. One has to question whether the Postmaster General is truly paying attention or simply asleep at the wheel while service continues to erode, especially at this location.

I have been to the Leesburg post office a number of times and have been impressed with the…read morehelpfulness and expertise of the staff each time I go. I have watched them patiently work with customers who are having difficulties to resolve their issues. I hear customers thanking them and saying: Thank you for you service. Unfortunately the workers might not hear that often enough but I want them to know they're appreciated.

Thank you Connie for your pleasant service. You brought my attention to a new line of Forever…read morestamps and did so with a smile. Excellent customer service is a rare find these days. Thank you ***** James

I have lived in Purcellville for 6 years. In that time I have held my mail about 30 times. It has…read moreonly been done properly twice. I cannot get the mail held. Mail is left in my mail box many times with the door open only to be ruined by rain when I return. I also cannot get it restarted even after going in person and tell them to do so verbally. There is no one to answer the local phone number even though it is supposed to be manned from 8:30-5. There is no voice mail so it requires multiple in person visits to get things back on track. Many times I am told I simply have no mail but after going in three days in a row to recheck, a manager will come out with a whole box of mail and claim they don't know where it came from. They keep blaming temporary workers but even the workers that have been there for 6 years don't seem to care or know what they are doing. My last post office was nothing like this.

This is a well-run Post Office with an excellent staff. Post Offices that get too large slow down,…read morewait times are too long and the staff has a hard time keeping up. This is never a problem at this post office.

Today I visited this post office for a passport job as per the appointment I had already made. It…read moreis not a large post office but located in a lovely place. I could feel the coziness when I entered the office, and everything looked in order. Soon I realized why the place is appealing and pleasant to visitors. Very professional, polite, and friendly staff are the backbone of every good memory you bring back with you after your job is accomplished. A gentleman who introduced himself when I asked his name as Anthony Brooks was handling all the visitors' jobs unilaterally. He was describing every single point a visitor may need to know before even they attempt to ask and was checking all documents and their contents with optimum precision and reminding them whatever needed to be added or changed. To provide a perfect job for every visitor, he had to go to the back part of their station and come back with the solution to satisfy the customers' requirements best. My job didn't take much time. However, I witnessed when he was handling other two customers' inquiries who had similar jobs ahead of me. I thought it was my commitment to let him and all dedicated individuals like him know that their devotion to their work and responsibilities are recognized. Let them know that their patience while handling customers with optimal care and respect and going above and beyond to make the jobs being carried as memorable pieces of art is getting noticed and admired. We all need to appreciate and recognize our community service providers in any positions they might serve the public. They are our community assets.

Nice to have a little community PO where everybody knows your address! The same gal waits on us…read moreeveryday...in over 3 years I can't remember a time I went in and she WASN'T there. Today it was a quick visit to send a registered letter, and cool that my tracking is now electric for when its delivered and signed for...yeah technology! While I was waiting however another customer came in and rattled my oneness with the PO process. She demanded tape, uh lady tape yo packages before you get there! Our clerk politely told her she was welcome to purchase and the customer got all huffy. The clerk unfortunately went on the defensive because I'm sure she is literally attacked about this topic repeatedly. Listen folks, these guys work continuously for all of us, they are mandated to sell not give away products that cost them to use without a return on investment. I personally hate the rising cost of everything, including postage. So, again, come prepared and if you aren't don't give the clerks grief because you have to shell out a few clams to do what you should have done ahead!! (YES, pun intended) Thank you Round Hill PO for doing your job well!

We have a letter carrier who refuses to leave the truck - which means she won't deliver any…read morepackages. Says she leaves a 'notice' but I have watched and there never is a notice. Have had several packages returned to sender because I didn't know they were here. I just would like reasonable service.

The Philomont Post Office is located in small walled off section of the back of the Philomont…read moreGeneral Store. It feels very old and rustic - like you've stepped back in time to a rugged frontier era!

This post office is fantastic. Big shout out to the younger gentleman who went out of his way to…read morereturn my wife's driver's license after she left it behind during a passport appointment.

This post office stands out way beyond others due to the excellent staff. They remember your name,…read morewhere you send packages to, and always check different shipping methods to offer you all the prices. I'm glad this is our local postal service. Thanks to all the wonderful people there!!

The worst experience I don't recommend this post office the rejected my return box three time for…read morenothing to but a tape $3 from them the lady was so rude and nasty.

I love this post office, I have never experienced any long lines. The employees are always very…read morenice and helpful.