0 Starz... STILL in Lake Stevens! WTF?! Newest carrier scam is this... just flat out don't show up…read moreto deliver mail on their route 2X a week, (seriously? Yes!) then take back whatever never got delivered prior and have the rest RETURN TO SENDER. Unbelievable. Can't keep carriers on the job. "We're Hiring!" sign never comes down. Long time carriers are doing 2 routes to cover the gaps, but packages are flat out NOT BEING DELIVERED. When will this be looked into by higher ups? Gawd dang.

We drive out of lake stevens to send our mail because we have routinely had mail go missing after…read moresending it from this location. I got a letter from my mother for thanksgiving 7 months later with shoe marks all over it. Somehow the mail always goes through perfectly when we send it from Everett or Marysville. I wish I could give this 0 stars.

My first time in this store, and I was greeted with "you look lost and unprepared." I asked for a…read morepiece of tape, and the lady said "you have to buy it or go next door to UPS, that's our business motto." I'd recommend a better business motto and somewhere else to take your business for shipping and receiving.

I don't think sharing my experience will matter, but just in case anybody reads the reviews I'm…read moregoing to mention that I found the staff member I dealt with at the Snohomish Post Office extraordinarily mean and antagonistic for no reason at all. When you work for the United States Postal Service (behind the counter in a Customer Service role), you have a duty to treat people with a helpful, professional attitude and not act in an antagonistic, difficult, mean spirited way. Over a decade ago, the Snohomish Post Office had employees who were apparently miserable and they randomly took it out on the people they were supposed to be helping. That group of people retired I think and then for a long time it was pleasant, but the bad attitude problem is back big time.

Mail delivery person does not leave the post office to even begin deliveries until after 12pm. Have…read morehad two neighbors report that they've witnessed her red Jeep parked along the road and watched her light whatever drugs she's doing from a glass pipe. Makes ABSOLUTELY no difference if you complain.... NOTHING is done, you get a generic email about how the items shown to be delivered are not guaranteed to arrive WTF happened to "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds"? Obviously doesn't apply to meth head carriers in Granite Falls

Customer service doesn't seem to matter here. I just moved here and they have only treated me like…read morecrap for no reason I tried to be nice and reasonable but they are so rude.

Nice and clean facility. Convenient location. The staff members there are very friendly.read more

I LOVE the kindness of the employees and passport people here! The lines always go out past their…read moreinternal doorway, but everyone still manages to be kind and smile, to all the impatient customers! I appreciate that they even try and decorate their displays, all nice and maintain their mailers and fun greeting cards! They also get the line moving efficiently! This is a great location! Thanks guys!

I had a package sent to dead letters and Debrah W. helped me get info on what happened. She…read morereferred it to Cindy her manager who called me back with the information I needed. I have had people here who seem like they just wanted the day to end but Debrah W. has been a ray of sunshine when I have worked with her and always happy to help. She even happened to comment that she liked the shirt I was wearing (two others commented on my shirt that week). It is the post office and I've had to wait in the slow lines but Debrah W. has ended the wait with my satisfaction.

The postal clerk refused to honor my Forever Benjamin Franklin stamp as postage for a letter…read moreclaiming it's value was 5 only cents. They charged me additional 73 cents to deliver the letter. I was treated with contempt and not listened to. Apparently, these people don't know their own products. I would recommend avoiding any interaction with this post office, unless absolutely necessary.

5 Star place! Wanted to ship a Christmas gift to my friend. Stopped here last week. Very busy…read moreplace. Holiday Frenziness at it peak! Lengthy lines and waited for 15 mins to reach the counter. Staffs were very friendly and helpful. They gave me different shipping options - picked the best one suited for me and I was out in 5 mins. Very value for money place!

Friendly staffs!…read more Easy,smooth to get packages ship out done Offer membership discounted. Nice!

I've only been here a handful of times through the years maybe a total of half a dozen…read more But every single visit has been efficient fast and friendly. This place is usually fairly busy which gives them even more credit for taking care of the customers as quickly as what they do. They are also open late enough in the evening to swing by after work if that fits your routine.

Today a package we were expecting got delivered and we got an email an hour and a half later with…read morea picture of the delivery. Luckily because we were able to check our neighbors door step we found our package. Likely our package was under the smaller package and both were dropped at neighbor. To all delivery drivers, we understand how pressured you are at this time of year especially but please check before leaving package to be sure it is in the correct address thank you

The reason for a lot of these bad reviews is due to a staffing issue. I was there and had to wait…read more15 minutes to mail an envelope. When I was leaving the line was even longer because of two ladies working when there could be 3. While one of them was helping me, I said to her"you could use some help around here huh?" To which she replied "oh yeah, and she's been here since 2am" (I was there at 11:30am) The location has a bad rating because of understaffing by USPS. Just down the 525 is the Mukilteo USPS, I recommend going there if you can: USPS 8050 Mukilteo Speedway, Mukilteo, WA 98275

Horrible service. Accused me of attempted fraud…read more it was pouring rain,i had to lean the box against the wall to open the door. The corner got wet. She looked and said very loudly that "Im not accepting this package, because youre gonna file an insurance claim and im protecting our xxx " SERIOUSLY??? i've never had someone accuse me of something like this. The look on the customers faces (and the employee next to her) were equally shocked. She tried to say she didn't know what a "shift manager" was when i asked to speak with one for clarification.....She then said she would label it as "damaged" and accept it I took a picture after she said she was placing a "damaged" sticker on it....I'm sure it dried before the box left that office. I'm just not sure what our customer will think about this/Us This has to be THE absolute worst customer service EVER

If I could give no stars I would. Probably the most unhelpful place I have ever been. The people…read morethat work the counter are rude and have zero desire to help you if your having an issue or if you have questions.

Not alot to like about this post office, its very small, cramped and dilapidated…read more The staff were fine and proficient at the counter; but flaky equipment (scanner on the fritz, e-pad not working) plagued transactions. Regarding COVID protocol, I didnt see anything being done besides the staff wearing masks and 6ft markings on the floor. And many Monrovians dont understand or care about their neighbors that the POBox area is a public space and masks are to be worn - 4 people came and went while I was in there prepping a box, none with masks. Parking lot small, access in/out not good. 2 Star 'Meh - could be better' is accurate