The reason for a lot of these bad reviews is due to a staffing issue. I was there and had to wait 15 minutes to mail an envelope. When I was leaving the line was even longer because of two ladies working when there could be 3. While one of them was helping me, I said to her"you could use some help around here huh?" To which she replied "oh yeah, and she's been here since 2am" (I was there at 11:30am) The location has a bad rating because of understaffing by USPS. Just down the 525 is the Mukilteo USPS, I recommend going there if you can: USPS 8050 Mukilteo Speedway, Mukilteo, WA 98275 read more

US Post Office - Post Offices Near Me - Everett, Washington

Horrible service. Accused me of attempted fraud. it was pouring rain,i had to lean the box against the wall to open the door. The corner got wet. She looked and said very loudly that "Im not accepting this package, because youre gonna file an insurance claim and im protecting our xxx " SERIOUSLY??? i've never had someone accuse me of something like this. The look on the customers faces (and the employee next to her) were equally shocked. She tried to say she didn't know what a "shift manager" was when i asked to speak with one for clarification.....She then said she would label it as "damaged" and accept it I took a picture after she said she was placing a "damaged" sticker on it....I'm sure it dried before the box left that office. I'm just not sure what our customer will think about this/Us This has to be THE absolute worst customer service EVER read more

US Post Office - package that was shipped by the counterperson - Post Offices Near Me - Everett, Washington

This post office sucks ass. Got here ten minutes after it opened and there is a line with only two counter attendance. Granted there are customer problem child's with specific issues. Regardless this is something perhaps someone with experience can do quickly. This isn't the first time I've encountered this type of poor service from this post office. And you wonder why the USPS is going belly up. Minimum wage, minimum work ethic. read more

New staff! Ladies at the Fron Desk are kind, patient, understanding, and informative. My go-to USPS facility! 2025 read more

The bin for package drop off is so frequently jammed or stuck, that they might as well not have one.

Horrible service. My purchases from Amazon have always been dropped to my front door. My front door has a roof covering and I have a big driveway never fully blocked. My purchase from Amazon this time said "No access to delivery location, no action needed, will attempt to deliver tomorrow." They never attempted to deliver again because I have a camera and they never came. Suddenly, tracker says "available for Pick up at this USPS location." I went there to pick up and waited a long line. When I asked about the notice, Post man said "we don't know either. It's your carrier." Also very dismissive. I was thinking you're the carrier. Picked up the box and the address looked correct. Label even says to leave in front door if no one there. read more

The mail clerks are always very helpful and cheerful no matter the time of year or how busy they are.

Good facility for a post office I was bummed out that I was forced to use the machine to get my purchases when there are 2 employees with no line on a Saturday? They are only open for these services below: WILL CALL SERVICE ONLY PICK UP NOTICE LEFT MAIL VACATION HOLD MAIL MAIL BOX FULL MAIL BROKEN MAIL BOX MAIL Q & A read more

US Post Office - Front lobby of post office & signage as to what services they offer on Saturdays & other locations that are fully functional on Saturdays. - Post Offices Near Me - Everett, Washington

Jeanine was excellent. Friendly & professional. I was in and out in under 5 minutes and would return to this location

Amazon says delivered package to post office 6am. They are supposed to have ALL mail in poboxes by 11am. Just went there nothing and if a weekday the delivery drivers are too lazy and obese to climb any stairs to deliver a package without being forced to on Sundays. They are overpaid considering most don't do their jobs and the costs of services not worth it anymore read more

I had a surprisingly great experience mailing a package today despite the parking lot being pretty horrible. I parked on the side and it was tight and crowded, quite chaotic when I went in around 4, but I found a spot easily so it was fine. There was a family mailing a large box and the staff was quick to come out to measure to make sure it would even be sendable and explained their options to them before they were even next. I was impressed seeing them be so proactive. The line formed quickly but it went by fast, when I came out all the cars were gone and the parking lot was clear and I don't think I was even in there more than 5 minutes. The person who helped me was super friendly and informative. It's just a post office, but it all went smoothly, people were friendly and I got what I needed done fast. read more

every time usps is delivering a package they don't even TRY to deliver it to the door even though they know it's too big to fit inside a mailbox. they just mark it as "unable to deliver due to no access to front door" which is a big a$$ lie. especially if delivering to apartments. how the hell are you unable to access our FRONT DOOR. the mail carriers they hired must be idiots because they never do their jobs correctly. hire some new people who know how to follow directions. if i could give ZERO stars i would. read more

US Post Office - how can they lie and say front door was not accessible but i live in apartments. they are lazy and they are liars. - Post Offices Near Me - Everett, Washington

Map directories will list this place open 24hrs but it is not. No idea why it says that, they have norm gov hours like every other usps. Super annoying as I drove far thinking it was open as the map directory said they were. read more

US Post Office - Usps operating hours says 24hrs... - Post Offices Near Me - Everett, Washington

What is wrong with the postal clerks that work here? They have to be the rudest people I've ever encountered. They are incredibly unhelpful and condescending, often talking to me in "slow" tones. I speak English just fine, ma'am. Talk to me like a grown-up. They're immensely bitter over there, and this place deserves zero stars. I'd rate it with negative stars if I could. read more

I don't do negative reviews on Yelp. Almost everything I have posted is five stars reviews for many years, you can check. So as I compose my first one star review keep in mind I am not just a whiny customer that complains at everything. This last Black Friday I made a very large purchase of seven items. The app I was tracking it with said it was delivered but when I went to the mailbox it was nowhere to be found. I drove to the post office right after that and they said that they would call the postal workers and get back to me. They never called. I talked to the person who delivered the mail as the person at the post office suggested, that got me nowhere. I talked to the person who has a similar condo number as me (they sometimes mix up letters there) they didn't get the package. I went back to talk to the manager this time, he couldn't find the package either. Told me I could try to file a claim but I was outside the window I would be able to do that successfully. The reason this took so long was I had to run around trying to think of everything that could have possibly happened to it on top of a busy schedule. So in the end apparently I lost a lot of items that were on a sale that now cost much more if I were to buy them today not on sale. Though there was insurance on the package they won't give me anything back. Paying me back still wouldn't make up for all my time they wasted and sale I missed out on but it would be something and they could even do that. I guess you just need to work with UPS or FED EX is the message. Whenever they lost stuff in the past it was just small things like a little envelope. I just thought when they were dealing with a large package they may take a little more care. read more

Please tell me why we have a post office anymore? They lost a package. I was called back by a rude, condescending ass. I've been calling the post office for2 hours. It says it's transferring and then I get a busy signal. I try to file a claim and it says it's outside their window. WTF. I wish my job was like that where I didn't have to take responsibility for anything I did. read more

Staff is SO rude. I worked with this Asian gentlemen. He literally wouldn't listen to why my name and address wasn't the same as my package. Maybe if USPS would do their job and drop off my mail to home/mailbox instead of having me pick it up but no they are lazy to get of their van... I wouldn't even have to deal with this unprofessional staff and write such a bad review! (But they don't even have two stars so clearly they have lots of issues here) read more

* Clarification and update: -last time in line this poor woman who was in front of me was treated disrespectfully (in front of her little girls) and basically admonished for not correctly notifying USPS of her new address and being told essentially that she was the cause of her own problem. I felt second-hand embarrassment just being in ear shot of this exchange. -I was surveying all the employees working there since I was waiting in line for so long, trying to guess who I'd end up with and trying to determine which one seemed the least harsh and prickly. -the poor service with management staff has been on the phone (I got through because I reached out to the USPS 800 number who put me through to this location since I couldn't get through via their direct line) -increasing review to a 2star because a manager came out to talk to me, listened, and said he would talk to the carrier. Who knows if he did but hey he cared enough to say he would. *once, someone answered the phone! She was nice! She answered my question! *last time I went there, I got a spot in their parking lot! -We have a new mail carrier now and I realize she is not a substitute as I'd thought. So... not only does she place all mine and my neighbors' packages in plain sight on our front steps (rather than reaching in 6-12 inches to conceal them behind our porch railings), she is the person who was gifting me all her rubber bands... Cheers! read more

The rudest post office I've ever been too. If they aren't ignore you, they are extremely short with you and yell. Every employee is extremely rude. They refuse to help you at counter with package they make you go and use the machine out front. The employee had no one in the lobby just me. I'd rather drive to Mill Creek then deal with those employees ever again! read more

Staff is every rude and not able to conduct themselves in a professional fashion what so ever. Highly recommend going somewhere that you get treated like a human being. read more

I was discriminated against and denied service due to my medical disability on Thursday, Nov 18th. I have been to several post offices around the Puget Sound and have always been treated with respect and kindness. This is the post office that holds my mail, so I can't just go somewhere else for service. read more

Parking sucks but thats common out here. Lots of bad reviews but mostly about parking. This was the first time I had ever sent a package in the mail and the man up front was very helpful and nice to me. He even got my stuff to fit into a smaller envelope saving me money. All in all good experience considering the holdiay season. read more

I bought $250 worth of product on Black Friday. Package said "delivered in parcel mailbox." I recently moved and some sites I order from still have my old address, so I thought maybe it was delivered accidentally to the wrong address because it was a community mail box. I contacted my old landlord and she informed me the package was not there. Friday, I went this location to figure out where the heck my package was. The only reason I had some what of a "positive" experience was because the girl at the front desk was incredibly helpful. After some investigation she realized my package was sent to the correct address, but was delivered to a mailbox around the corner from me that belongs to a community of houses nearby. She informed me to try tomorrow (Saturday) that there should be a supervisor there and that there was nothing she could do at the moment because the drivers were already in route. She said "hopefully they will get to it tomorrow and it's still in the mailbox where we can get it back to you." I was so frustrated I didn't even think to ask what happens if it doesn't and someone keeps the package. So I called as soon as they opened, frustrated with the fact my package was delivered to the wrong place I called repeatedly throughout the morning just trying to get some answers. Eventually someone picked up the phone and must of set it on the counter. I could hear their whole conversations, laughing and I felt so incredibly disrespected. If it's a day you don't answer phone calls just pick up the phone and communicate to call Monday. That was so incredibly rude and was terrible service. I took it upon myself to leave a note on the mailbox for their mistake and the note was gone and the locked boxes where they put the packages were all empty. I'm livid, these were Christmas gifts, and I haven't gotten any resolution for this problem. I will update Monday if anything changes, but as of right now this is absolute bull. I've never had issues with getting packages before and I'm an advocate for embracing human error but this has been a nightmare just trying to get communication. Because they were Black Friday deals I won't get the same products again and especially not for that price if they did some kind of reimbursement. read more

The location of this post office is crazy and the parking lot sucks. It's hard to get in or out, and other vehicles seems to always think that when they're backing up they have the right-of-way and they don't even bother looking so they just barrel out of their parking spot. I've almost been hit nearly every time I've been here. The service counter people are slow... like super sloth slow... and it's pretty obvious they hate their job. Fortunately they have the kiosk open all the time, so I skip the slow and just use the kiosk instead. It's much faster. read more

The worst experienced I had with this USPS. Been lost 3 of my packages in 3 months... I bit the employee stole its. Mostly I ship my package 3 or 4 items each time but missing one scan of each month.... plus no refund all they says "I'm sorry" read more

US Post Office - Post Offices Near Me - Everett, Washington

If I could put 0 stars I would. This place hires extremely rude people with severe attitude problems. If you are parked near (not blocking) a mailbox in very icy conditions, they will blame you and your car for "10 year old vehicle" not being able to make the delivery and them "not feeling safe delivering" to said mailbox, and leave a nasty note on your vehicle. I think if they have that much trouble pulling around a very big cul de sac with very much room to the mailbox, maybe invest in new mail trucks! Or wait until it's not icy out to deliver because if necessary I am allowed to even block the mailbox if I have to, as it does not state anywhere on everettwa.gov that it is illegal to do so. I called to explain that I had parked there due to the excessive icy conditions in my neighborhood that prevented my car from being able to park anywhere else (I did try and almost wrecked my car into some bricks trying) and the guy who I spoke to even said they would call the police. For me parking. In front of MY HOUSE. I think they are full of crap and lazy and most of all rude and unprofessional. Please invest in new trucks and new employees, that don't look for problems to cause people where there are none. You are not the only delivery drivers around! Just the most incompetent. read more

I rarely have need to go to the post office but today I needed to mail off a couple of things and I have to say the staff was exceptionally friendly and helpful. I had several errands to run yesterday and the post office was by far my most exceptional experience. read more

If I could give zero stars I would. They make it so painful just to get mail at the house. We empty the mailbox daily but we have multiple roommates living under one roof so they think that because a bunch of mail is inside that we aren't emptying it at all - and they dubbed out residence vacant. I went to pick up my mail and to fix the issue only to feel belittled by the employees. Like I'm some idiot? Not very nice. We signed up for our own P.0. Box just so we don't have to come here ever again. read more

I wanted to give this one star as the staff seemingly take pride only in their ability to prove Thanos right, but the last time I was there they ALMOST treated me like a human and I want to encourage improvement. read more

Horrible horrible horrible. Christmas was ruined because of this post office and amazon. I ordered an expensive gift and had it sent 2 day shipping. I ordered it the 19 for it to arrive on the 21. They had a problem with address. Item has been sitting somewhere in mill creek post office or Everett. Called 5 times spoke to agent and amazon was told to go to Everett hub then back to mill creek. My package never arrived. Waited 4 hours at this post office for the supervisor to come talk to me. No answers could be given. Item lost even with tracking number. Convinced that the courier stole it. I am still investigating. It is December 26 and I still don't have my package. Filing claims and speaking to post masters doesn't do anything but I would always encourage people to not give up read more

This is a lousy location. The one on 100th had much better parking, no steps or ramp, easier all around. Thanks to the U.S. Congress' decision to fund pensions far into the future, we have fewer Post Offices and more pressure on the employees. It's stressful for them, though that's no excuse for taking it out on the customers. read more

Without a doubt I respect all the men and women who work for the US post office by all means. However every time I go to this post office, the lack of customer service is at an all time low. I get that there are a lot of people come and going, and the job can become stressful, I hate to say this but every time I come to this post office I get treated like I'm a second hand citizen. Much rather take the drive to the Mukilteo Post office, at lest I have a much better customer experience there. read more

The Asian guy helping out in the front is a jerk!!! I grabbed a box and he started yelling at me like if I wasn't going to pay for the god damn box!!! read more

If there was a way to give this post office 0 stars I would. They have a complete disregard for customer service and do their best to be as lazy as possible. I will say, if you like to be yelled at by people there's a lady...well female that will do that every time you go in. Seriously considering moving to a new area just to not have to deal with these people. read more

We're new to this town. We went here to order new key for our mailbox couple of months ago. Yeah The staff service wasn't as good as in Mill Creek or other towns. So I agree with most of comments on here. The point is if USPS has their public relations Dept that have ears to listen and to improve. read more

There is no point in having the phone number of this location posted, as any call will end up with caller being told to call back during business hours, even when the phone call is being made during business hours! This has happened to me consistently over the past year on every occasion that I have tried to call! read more

Horrible. "Delivered my package" yet my mailbox has mail but no package. The worker most likely left the key for the parcel lockers at my complex in the wrong unit mailbox (which means one of my neighbors got something for free) but she wouldn't take responsibility and told me she "doesn't know what to tell me" and to wait and see if a neighbor delivers it to my door..... Are you kidding me?? Also, their phone number only connects and goes through when their business hours are done. It's a constant busy signal when you try to call when they are open. After a trip to the post office, talking to the mail delivery woman who supposedly delivered my mail and filing a lost package report, I'm out a good amount of money but even worse, an item that was limited edition and no longer being released. read more

I think most people think that this is strictly a sorting facility but there is a retail front too! There were about 6 people in line when I got there with 1.5 people working (one for the first 5 minutes and then another came from the back to help after a few minutes). I was shipping out a package and was in and out in 10 minutes. read more

Unfortunately, my mail is serviced through this post office. They cannot get their act together! Mail is frequently mis-delivered, not delivered, not picked up. Mail trucks can be seen driving through my neighborhood at all hours of the day, but not one can manage to pick up and deliver my mail. When I once ran after a van who had delivered mail, but didn't pick up my outgoing, he told me rudely that "it wasn't his job to pick up mail". How can it be that we are funding this company with our tax dollars, and they are sending two people (or more!) out to do a job that can be done by one? The post office should be de-funded and privatized. Maybe then we could actually get our mail in a reasonable manner. read more

Yep...iffy customer service. Slow and very understaffed. Won't be using this one again. Used up all my lunch hour for 2 simple parcels.