My new favorite spot to drop off my packages! Small location but staff is friendly. I like the…read moresmall town feel of it.

The clerk during this visit was completely unprofessional. She glared at me when I first walked up…read moreand said "mm-hmm?!" I said, "I just need to mail a package." She didn't say a word, just pushed some buttons and pointed to the card machine where there was a question about whether the package contained something perishable. I was mailing a small package of coffee so I pushed yes. She grunted, "the cheapest option is six dollars." I laughed and said, "um... not THAT perishable. I'm just mailing coffee so I just need the cheaper one." She rolled her eyes and completely disregarded what I said, placing the stickers on the package anyway. Without looking at me, she said, "Any stamps?" I stood there confused for a second before saying no. She held out her hand and said impatiently, "SIX DOLLARS?" I ran my card, said goodbye, and left. She didn't say a thing to me. I've worked retail. I've worked MANY Saturdays. I understand that it can be a bummer to be stuck working on a beautiful weekend day. However, there is NO excuse for this kind of unprofessional behavior. If there's a manager at this branch who is reading this review, the clerk was 05 on Saturday, July 25, 2015 at 10:42am. I left a review on USPS.com as well.

This is probably one of the oldest post offices in Indy. It is a small post office located on north…read moreside of West 16th Street between Lafayette Road & Tibbs Ave. Even with a small foot print you have enough room to conduct business easily. Carrying in a large box takes a little guidance though. The lobby area is comfortable size for preparing forms and labels.

This post office is supposed to clise at 5pm arrived at 4:50 pm and the doors were already locked…read more Looks like they can't tell time, what a wasted trip and gas.

Arale was kind and super helpful! I was able to get what I was looking for. It was a quick in and…read moreout visit for us.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

Once again lobby is closed!! This has happened several times before and is a big inconvenience.read more

I came to the Lawrence Post Office 20 minutes prior to…read moreclosing and they had already locked the door. It was a very important piece of mail but what hurt the most is the black guy working behind the counter looked at me and began laughing. Two other people got turned away too. This branch sucks. Why have operating hours if you cannot honor them?

I purchases a computer monitor worth $100 on ebay. The seller shipped it on Jan 24 2004, provided a…read moretracking number. Today is Feb 12, and the tracking shows that it's still in-transit. It had at one point reached my hometown then it was routed back to the Indianapolis hub where it's stranded until today. I submitted an inquiry, and received an email suggesting that I submit a claim for it. Unfortunately they wanted me to provide proof of insurance, shipping documents, etc... all those are difficult to get from the ebay seller. I find the USPS completely incompetent for losing my package and now I'm having to jump through hoops to submit the claim. I will ship UPS or Fedex next time.

As crazy as it seems to review a post office, this branch deserves to be recognized! The woman…read moreworking, Olivia, went above and beyond to help me get my packages together. I feel like post offices don't have the best reputation for service, but this one breaks all stereotypes. Olivia helped me wrap up/tape up the poor job I did, explained all the differences in mailing options, and was overall extremely pleasant. This post office has a huge parking lot, was extremely clean, and the line moved at a quick pace. I would go out of my way to go back to this branch for any and all of my mail needs!

Some excellent staff, helpful and courteous. HOWEVER, one young lady is always rude and certainly…read morenot helpful. I have seen her being so with customers ahead of me. Drive to the Pittsboro post office (very helpful) rather than deal with her rude behavior.

This post office is great. They have Long time employees that know what they are doing. They are…read moreincredibly helpful as well. Even if there is a line they knock it out fast.

If you have to avoid this place; DO SO! I had an…read moreappointment set weeks ago for 2pm today, my number wasn't called until 3:30pm. I can understand if I was a walk-in (which are accepted but from convo with others in the waiting area they waited an upwards of 6 hours) but I wasn't. There are 19 windows and only 6 of them were in use with personnel calling numbers smh

Open more windows wait with more windows always 3 hr wait the minimum I never drop things in…read morebox.Times they claim they don't get them I get a receipt in person 43 plus ppl &3 windows open it's 1045 am checked in at 9 :21

I mailed two packages of returns early this afternoon. A couple hours later when I returned home,…read moreI realized I had incorrectly labeled one of them. Back to the store I went, fingers crossed the packages had not been picked up. Fortunately, they had not. Bryce, without hesitation, went to the back and found my packages. He was patient as he helped me sort out my error. He printed out a new mailing label and re-taped one of the bags. Bryce was courteous and professional as was the other gentleman working there at the time. I have never had an issue with this location and am happy it is so convenient.

I have gotten documents notarized and it has always been a smooth and efficient process. Love…read morethis store.

The girl behind the counter told me she could help so I went over to her line. Her name started…read morewith a Z like zyrega or something like that. I said I had an Amazon return. She started eating a bread stick right when she started to help me. I couldn't understand what she was saying and after she finished she told me to email her the return label. I did and she scanned it. Printed out a sticker and handed it to me. I asked if that was it? she said yeah. Very unprofessional. If she doesn't want to do her job maybe she should work in the back where her attitude won't affect the business.

The young man that took care of me was quick and courteous, in and out in less than two minutes.read more

I have been coming to this location for a few years now for personal and work related shipping…read moreneeds. Each time I've visited, I've never had a bad customer service experience, staff have always been so friendly, pleasant and eager to answer questions and they take care of the packages I send off. The space is clean and organized. They even tell you the different shipping rates and arrival times before completing the transaction for options. My last visit I asked about a printing job and she didn't know the answer so she called the owner or manager to ensure I got the answers I needed before I left. I truly appreciated that and for the owner/manager taking that call. There's a location that opened up closer to me, but I'll continue coming to this location!

I use this location about once a month. Its always busy and the employees are usually new. I have…read morealways had a good experience at this location which is why I continue to use it. Being busy is handled well by the employees.