Once again lobby is closed!! This has happened several times before and is a big inconvenience.read more

I came to the Lawrence Post Office 20 minutes prior to…read moreclosing and they had already locked the door. It was a very important piece of mail but what hurt the most is the black guy working behind the counter looked at me and began laughing. Two other people got turned away too. This branch sucks. Why have operating hours if you cannot honor them?

Awfully awkward location and maps failure to direct to the correct parking lot but nice drop off…read morefor prepaid labels, always use pirateship for great rates much lower than in store.

if I could write zero I would. I live at 4501 Rosewood Commons place in Indy and my driver…read morecontinually puts item delivered when the item is not in my box. I don't know if it's a time of the day he hast to hit to be on time and he's just. and just providing fraudulent numbers or what. I will be outside waiting for him to deliver tomorrow.

Some excellent staff, helpful and courteous. HOWEVER, one young lady is always rude and certainly…read morenot helpful. I have seen her being so with customers ahead of me. Drive to the Pittsboro post office (very helpful) rather than deal with her rude behavior.

This post office is great. They have Long time employees that know what they are doing. They are…read moreincredibly helpful as well. Even if there is a line they knock it out fast.

I purchases a computer monitor worth $100 on ebay. The seller shipped it on Jan 24 2004, provided a…read moretracking number. Today is Feb 12, and the tracking shows that it's still in-transit. It had at one point reached my hometown then it was routed back to the Indianapolis hub where it's stranded until today. I submitted an inquiry, and received an email suggesting that I submit a claim for it. Unfortunately they wanted me to provide proof of insurance, shipping documents, etc... all those are difficult to get from the ebay seller. I find the USPS completely incompetent for losing my package and now I'm having to jump through hoops to submit the claim. I will ship UPS or Fedex next time.

As crazy as it seems to review a post office, this branch deserves to be recognized! The woman…read moreworking, Olivia, went above and beyond to help me get my packages together. I feel like post offices don't have the best reputation for service, but this one breaks all stereotypes. Olivia helped me wrap up/tape up the poor job I did, explained all the differences in mailing options, and was overall extremely pleasant. This post office has a huge parking lot, was extremely clean, and the line moved at a quick pace. I would go out of my way to go back to this branch for any and all of my mail needs!

Arale was kind and super helpful! I was able to get what I was looking for. It was a quick in and…read moreout visit for us.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

The people in the office are usually helpful, but for over 8 years the physical delivery people…read morecontinue to drive up the curb and leave huge ruts in the grass. The ruts fill up with water and mosquitoes. I have bought bags of dirt and grass seed several times and filled it in. I have put up flags and little wire fencing. I have called the office to voice my complaint, I have driven down to the branch to do the same and nothing. So, yet today, it was done again. I saw the delivery person and asked him about it. He said "yea, I got stuck in the mud...not sure what you can do, maybe fill it in with sand or something" Are you kidding me? it's part of the yard. So, up to me to keep spending the money to fix it and watch it get torn up again. Not!!!!

The people at this post office are always nice and helpful. They provide excellent customer service…read moreand make mailing packages a breeze.

Newly renovated and still very efficient. Staff is very friendly and gets you taken care of right…read moreaway!

The service was quick and easy (for me). I was returning packages because things didn't fit. As I…read morewalked in, the worker said "here we go..." as if I was burdening her with my packages. I had everything ready so it didn't take long to scan. There are things we like about our jobs and things we don't like. Just do the job, complain later when the customer isn't in front of you. That's all.

Lifesavers! I never knew there was a post office open this late; until 8 pm! Being close to the…read moreairport is more than likely the reason. The staff here was super friendly as they worked late with last minute shippers through the busy Christmas season. I was able to have my letter sent overnight with no issues.

They have been holding my packages for weeks!! No matter how many inquiries I submit they don't…read morecare.

My post offices, Danville and Plainfield, are excellent. Good service, friendly people.read more

We are a business right around the square in Danville. there are many law offices here close to…read morecourthouse. we ae only getting mail 2 times a week and that's if they have a fill in to come do our route. there is no number to call and complain and its very sporadic. you never know if you are getting it. We are currently walking over to the courthouse just to put in box but it has been full too. This is not working what are we paying these people for.

This is probably one of the oldest post offices in Indy. It is a small post office located on north…read moreside of West 16th Street between Lafayette Road & Tibbs Ave. Even with a small foot print you have enough room to conduct business easily. Carrying in a large box takes a little guidance though. The lobby area is comfortable size for preparing forms and labels.

This post office is supposed to clise at 5pm arrived at 4:50 pm and the doors were already locked…read more Looks like they can't tell time, what a wasted trip and gas.