The people in the office are usually helpful, but for over 8 years the physical delivery people…read morecontinue to drive up the curb and leave huge ruts in the grass. The ruts fill up with water and mosquitoes. I have bought bags of dirt and grass seed several times and filled it in. I have put up flags and little wire fencing. I have called the office to voice my complaint, I have driven down to the branch to do the same and nothing. So, yet today, it was done again. I saw the delivery person and asked him about it. He said "yea, I got stuck in the mud...not sure what you can do, maybe fill it in with sand or something" Are you kidding me? it's part of the yard. So, up to me to keep spending the money to fix it and watch it get torn up again. Not!!!!

The people at this post office are always nice and helpful. They provide excellent customer service…read moreand make mailing packages a breeze.

The service was quick and easy (for me). I was returning packages because things didn't fit. As I…read morewalked in, the worker said "here we go..." as if I was burdening her with my packages. I had everything ready so it didn't take long to scan. There are things we like about our jobs and things we don't like. Just do the job, complain later when the customer isn't in front of you. That's all.

I want to give NO stars but Yelp does not have that option…read more Please beware. Do not ship anything fragile from this store. Were the girls polite? Yup. Did they assure me they knew what they were doing? Of course. I paid $98.08 to ship several items back to my home in California. That is alot of money folks. One of the items I shipped is a very fragile and valuable Boxer statue. It is a limited edition which has not been made in years. I questioned the gal over shipping it back to my home or just bringing it on the plane with me. They repeatedly assured me they do this for a living and my statue, and all other items, would be carefully packed. The box arrived several days later. Just a plain brown box and crushed on top. Looks like either someone sat on the box or put a very heavy object on it. But it is crushed. I opened the box and was happy to find lots of bubble wrap but no peanuts. I removed 7 lbs of various books, show catalogs and a framed picture. With hardly any cushion sat below my prized dog statue. BROKEN!!! The weight of the 7 lbs of books coupled with the crushed box top had broken the ears off my boxer dogs! I was devastated. Who puts 7 lbs of books on top of a fragile statue?? I told them over and over again it was valuable and fragile. 7 lbs of books........almost $100 paid to ship "safely".......the most important thing in the box is broken. Oh, and all the super light items were on the bottom. Of course. I have sent an email to the store and am trying to get an email to their corp office. I bought insurance but seriously.........you can't replace this hand crafted item. They are very sought after and collectible. That is why I bought it and tried to safely ship it. Beware !! **Day 2 and no response either from the store or the corporate office. BEWARE !!!

They're always late with packages, letting them sit in here for days and even weeks. I'm waiting on…read morea package that was supposed to deliver June 1-4th and it's been stuck in Indianapolis for days with no new updates on the delivery date.

USPS indy distribution center claimed it improved back in August of 2025. Where are the…read moreimprovements? Here's to hoping I get a single package on time and not 2-7 days late. This placed needs to be audited.

Some excellent staff, helpful and courteous. HOWEVER, one young lady is always rude and certainly…read morenot helpful. I have seen her being so with customers ahead of me. Drive to the Pittsboro post office (very helpful) rather than deal with her rude behavior.

This post office is great. They have Long time employees that know what they are doing. They are…read moreincredibly helpful as well. Even if there is a line they knock it out fast.

Arale was kind and super helpful! I was able to get what I was looking for. It was a quick in and…read moreout visit for us.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

Once again lobby is closed!! This has happened several times before and is a big inconvenience.read more

I came to the Lawrence Post Office 20 minutes prior to…read moreclosing and they had already locked the door. It was a very important piece of mail but what hurt the most is the black guy working behind the counter looked at me and began laughing. Two other people got turned away too. This branch sucks. Why have operating hours if you cannot honor them?

This post office has very easy access into and exiting out of their parking lot. They also have a…read moredrive up outgoing mailbox that is easily accessible from the same parking lot. I find these features much better than the Martinsville Post Office. I use this post office for a quicker pickup as opposed to the branch in Brooklyn. I drop off mail here when I want to "get in the loop" faster. This post office accepts passports applications as well. This post office is open all day during normal business hours as opposed to the Brooklyn branch only being open a half day Monday through Friday and a couple of hours on Saturday.

I never have any issues with other post offices except this one. This specific location lost 17 of…read moremy wedding invites and government paperwork with ID. No accountability nor professionalism .

My new favorite spot to drop off my packages! Small location but staff is friendly. I like the…read moresmall town feel of it.

The clerk during this visit was completely unprofessional. She glared at me when I first walked up…read moreand said "mm-hmm?!" I said, "I just need to mail a package." She didn't say a word, just pushed some buttons and pointed to the card machine where there was a question about whether the package contained something perishable. I was mailing a small package of coffee so I pushed yes. She grunted, "the cheapest option is six dollars." I laughed and said, "um... not THAT perishable. I'm just mailing coffee so I just need the cheaper one." She rolled her eyes and completely disregarded what I said, placing the stickers on the package anyway. Without looking at me, she said, "Any stamps?" I stood there confused for a second before saying no. She held out her hand and said impatiently, "SIX DOLLARS?" I ran my card, said goodbye, and left. She didn't say a thing to me. I've worked retail. I've worked MANY Saturdays. I understand that it can be a bummer to be stuck working on a beautiful weekend day. However, there is NO excuse for this kind of unprofessional behavior. If there's a manager at this branch who is reading this review, the clerk was 05 on Saturday, July 25, 2015 at 10:42am. I left a review on USPS.com as well.