I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

The first time I went here the service was pretty nice and fast. I thought this the branch I could…read morego to after moving to another city. I was surely mistaken today! I had my number called (By Kris: Manager) along with another individual who had a ticket as well. Since that persons number was ahead of mines I sat and waited beside them. Thinking someone was going to help me, nobody did. I had my ticket and ID in hand. After I noticed other numbers were called and nobody called my number out. Thats when I said my number out loud.(Just so I cant keep getting ignored). The manager ignored my statement and another female beside her (Sierra) told me she can help me. I waited a few more minutes. Until the lady who originally was suppose to take me takes other tickets. So now Im waiting on her to get finished because Kris was too good to take me. Just to throw out there, I've been to the BMV all throughout Indiana and this service was never this bad. So when speaking to Sierra, she started off okay until her mood changed because I didn't understand how an expired plate worked. (They were denying me a temporary plate until my tag came in the mail). I just didn't want to be pulled over. Sierra's service became terrible as she raises her voice at me for no particular reason. So she switched me over to the manager, who automatically starts to help others after I was seated in front of her. So I waited some more!! I truly hated how they were trying to deny me service because of My presence? My skin color? My look? I don't know, but both were constantly rude and taking care of other customers needs instead of asking me what I needed. Somebody needs to fix this issue.

I went to Nora License Branch on North Merdian and was pleasantly surprised as to the cleanliness,…read moreprofessionalism and the wait time was under 10 minutes

Needing to complete an in-person transaction, I was already not in the best mood when I went to a…read moreprevious location and found that BMV was no longer there. This was the next closest branch. As soon as you enter the lobby, there is a bank of BMV Connect terminals (unfortunately they were down for maintenance currently). I walked into the large service area and grabbed a number. I've not been in this BMV before, and I was surprised how spacious it is with adequate seating. When it's your turn, a clerk will call your number on the overhead speaker and direct you to the appropriately numbered booth. Although there were 21 people ahead of me, there were at least 18 work stations in operation, so I waited maybe 15 minutes. Nikki was the employee who helped me and she was both friendly and efficient. My transaction took five minutes tops, and I was on my way. For a BMV visit, my experience wasn't bad!

Megan at the New Albany branch is super friendly and helpful. Kept my husband from having a heart…read moreattack while renewing our tags

Fantastic staff and quick service however annoying title process where it may take up to 21 days to…read moresend my electronic file to my address?

I was told they are bias at this location and i didn't believe it until i experienced it. My son…read morescheduled a drivers test, we went and they came up with very strange reasons he didn't pass 2 different times. I was so confused because i ride with him all the time and hes a better driver than half the people on the road. Someone told me its because he is brown. So i decided to go to a branch in indy where its diverse and sure enough he passed with flying colors and the other branch was so kind. This place is not welcoming and its weird the things they come up with. If you have damn color i personally would not go here. It was very very odd to say the least. Not sure. I could be wrong but i find it odd. They aren't inviting and seem to be annoyed to be at work.

I e recently purchased a new car and BOTH times I've come to this BMV location they have been…read moreprofessional, welcoming, quick (but not in a pushy feeling, but efficient), insightful and overall kind. Overall, great and helpful staff. Your experience should be great as long as you as the driver or future driver have everything necessary for your specific visit

I see why my mom loved coming here Located right past…read moreTim's, in the plaza there by Speedway. I got there early to beat the rush and there was a small line during a cold rainy morning. While waiting, closer to opening time, 2 women came out to divide the lines between testing and other matters. They came around to verify what each person was coming in for to determine if they had everything that was needed before even entering the building. When you came in, you were provided with a ticket and a counter to go to by a staff member to get things started. My agent was professional, nice and friendly. They staff worked as one, communicating what they needed and at times already anticipating what was going to happen to get whatever was needed done. I was there as most would say 30 minutes or less because I had several things I needed to do but trust if you need anything else, it's a quick in and out. The place is clean yet small. There's less waiting seating than there is work stations so that lets you know they mean to get you in and out. Definitely go here if you want to be treated kindly with no fuss or hassle with your time in consideration.

I accidentally chose this branch by mistake, so don't really have anything to say about this BMV…read more My apologies for the inconvenience and hassle. I'm sure this BMV branch is worthwhile and organized and provides excellent customer service to its customers.

I pulled a number as I entered and it was immediately called before I had time to sit down. I was…read moreregistering my new to me RV, and the person who helped me was knowledgeable and got through the title and registration process like her life depended upon it. The background music was so good, I bopped through them in my chair while the transaction took place. Before I knew it, I was out the door and thoroughly impressed with her timing!

This is the most efficient BMVs that I have ever been too. Where were over 20 people ahead of me…read moreand I was able to get my business done in under 20 minutes. The staff is always friendly and there is always plenty of seating.

The wait time in the in the receptionist area is long. A employee pretend they haven't worked…read morethere for long. Another employee was being messy. That same employee blurted out how I came with the right information for the employee that pretended to be new. Since when do I need someone to approve my id replacement online. Wanted me to pay for it to come faster but not let it go through without a payment. I had to go to the kiosk for it to still dent my replacement without explanation.

Every time I've had to go to the BMV in Brownsburg, I have been impressed with their service. They…read morehave a good, efficient system in place to help you get in and out in hardly any time. The service is always professional. It is clean and there's plenty of seats. There is also a kiosk when you first enter if you want to use that for simpler tasks if not then take a number inside and sit till you're called.

I walked in at around 4 pm (open until 5:30). I grabbed my number and was called instantly to a…read moreworker. She said to me "I need your license". I do so. She asks me what I would like to do, I tell her register my vehicle. She asks which one. I confirm. She asks which plate do I want, I tell her just the regular plate. She then tells me that I can do it at the kiosk. I say ok. She says that she can help me do it. I ask "you want me to use the kiosk?" She says "yes". So I say, "I am already here, and you are pushing me out to the automated kiosk?" I walk away and she says "I can help you here." I tell her that its obvious that she doesn't' want to do her job and help me, I'll do it myself. I am amazed at the lack of customer service at these government agencies. Can't wait for AI to take her spot.

We came for a scheduled driving exam around 9:30am on a weekday but there was very little wait time…read morefor anyone who was a walk-in taking a number. The employees are polite, efficient & friendly. The driving examiner was really pleasant & made my son feel at ease for his test (which we all know can be a bit nerve racking!). From start to finish we we there about 40-45 mins...which included the half hour drive time & all the paperwork.

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.