I had to visit this location because of a passport issue. The employee that started the passport acceptance process was dishonest about the photo submission. I called the 800 customer service phone number, after I was told that the employee had been possibly dishonest, to confirm the truth. After learning the truth, and being advised to visit this location before the passport was sent out, I went to the branch as directed.
What I particularly found disturbing was that the way the two employees at the window behaved as well as the supervisor. Additionally, they were not aligned with customer service and disagreeed with what I was advised to do. I wanted to get this situation resolved quietly and privately but all three employees had different intentions. Very disappointing experience. Hopefully this is not the way every employee works at this location. read more