We came for a scheduled driving exam around 9:30am on a weekday but there was very little wait time…read morefor anyone who was a walk-in taking a number. The employees are polite, efficient & friendly. The driving examiner was really pleasant & made my son feel at ease for his test (which we all know can be a bit nerve racking!). From start to finish we we there about 40-45 mins...which included the half hour drive time & all the paperwork.

Every time I've had to go to the BMV in Brownsburg, I have been impressed with their service. They…read morehave a good, efficient system in place to help you get in and out in hardly any time. The service is always professional. It is clean and there's plenty of seats. There is also a kiosk when you first enter if you want to use that for simpler tasks if not then take a number inside and sit till you're called.

I walked in at around 4 pm (open until 5:30). I grabbed my number and was called instantly to a…read moreworker. She said to me "I need your license". I do so. She asks me what I would like to do, I tell her register my vehicle. She asks which one. I confirm. She asks which plate do I want, I tell her just the regular plate. She then tells me that I can do it at the kiosk. I say ok. She says that she can help me do it. I ask "you want me to use the kiosk?" She says "yes". So I say, "I am already here, and you are pushing me out to the automated kiosk?" I walk away and she says "I can help you here." I tell her that its obvious that she doesn't' want to do her job and help me, I'll do it myself. I am amazed at the lack of customer service at these government agencies. Can't wait for AI to take her spot.

Very COVID aware, always makes sure customers are spaced appropriately and counters/stations are…read morecleaned after each person. The line looks longer than it actually is. I went during my lunch hour and it took about 30 minutes to get from the end of the line to when someone called the number I took, which is pretty decent for the BMV during lunch rush, in my opinion. Make sure you bring everything required for whatever you're doing, that seemed to be the source of many customers' attitudes and frustration. Staff were professional.

Amazing. After living in the Lafayette area for more than a decade and dealing with the typical…read morepoor service at the Lafayette branch, I decided to try my luck at the West Lafayette office. Oh. My. Gosh. I walked in early on a Friday morning, waited about 30 seconds to be called by the most professional BMV employee I have ever met (and I've lived in six states). She was helpful, thorough and competent as she renewed my drivers license. I will go back to this branch every single time I need to have something done. Excellent customer service.

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

I HIGHLY recommend this particular branch of the BMV. Why this one, well it's because they know…read morewhat they're doing and they actually care about customer service. I originally went to the Speedway branch where they were charging me $65 for a service and I wasn't prepared for that I had figured it would just be a few dollars. I left to go get more money and ended up at this branch afterward. This branch got it right and I only owed $1! There's much to be said for customer service and a happy customer service representative. Thank you!

Amanda was the best !!! Wait less than 5 minutes... Amanda…read moregreeted my husband & I with kindness & to meet our reason for being there . Definitely on top of her game .. while smiling the whole time . She was knowledgeable Of all things BMV . In & out in less that 20 minutes. Wonderful improvements with Plainfield's office of the BMV! I would do it all again ... Great Service !

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

Fantastic staff and quick service however annoying title process where it may take up to 21 days to…read moresend my electronic file to my address?

I was told they are bias at this location and i didn't believe it until i experienced it. My son…read morescheduled a drivers test, we went and they came up with very strange reasons he didn't pass 2 different times. I was so confused because i ride with him all the time and hes a better driver than half the people on the road. Someone told me its because he is brown. So i decided to go to a branch in indy where its diverse and sure enough he passed with flying colors and the other branch was so kind. This place is not welcoming and its weird the things they come up with. If you have damn color i personally would not go here. It was very very odd to say the least. Not sure. I could be wrong but i find it odd. They aren't inviting and seem to be annoyed to be at work.

Fast, friendly and very efficient! Got there early and had to wait about 10min to open…read more Once open, didn't take long at all!

I misplaced my license and dropped by on a Saturday morning right after they opened. All the…read morestations were full, but my number was called quickly. I had my social security card with me and a picture of my license on my phone, so the process was very quick. I was in and out in 15 minutes, not the hour or so I was expecting. There are also self service kiosks in the foyer available 24-7 for registration and license renewals, MVR requests, and other simple transactions. Going to the license branch is no longer a painful experience!

The first time I went here the service was pretty nice and fast. I thought this the branch I could…read morego to after moving to another city. I was surely mistaken today! I had my number called (By Kris: Manager) along with another individual who had a ticket as well. Since that persons number was ahead of mines I sat and waited beside them. Thinking someone was going to help me, nobody did. I had my ticket and ID in hand. After I noticed other numbers were called and nobody called my number out. Thats when I said my number out loud.(Just so I cant keep getting ignored). The manager ignored my statement and another female beside her (Sierra) told me she can help me. I waited a few more minutes. Until the lady who originally was suppose to take me takes other tickets. So now Im waiting on her to get finished because Kris was too good to take me. Just to throw out there, I've been to the BMV all throughout Indiana and this service was never this bad. So when speaking to Sierra, she started off okay until her mood changed because I didn't understand how an expired plate worked. (They were denying me a temporary plate until my tag came in the mail). I just didn't want to be pulled over. Sierra's service became terrible as she raises her voice at me for no particular reason. So she switched me over to the manager, who automatically starts to help others after I was seated in front of her. So I waited some more!! I truly hated how they were trying to deny me service because of My presence? My skin color? My look? I don't know, but both were constantly rude and taking care of other customers needs instead of asking me what I needed. Somebody needs to fix this issue.

I went to Nora License Branch on North Merdian and was pleasantly surprised as to the cleanliness,…read moreprofessionalism and the wait time was under 10 minutes