This store is amazing. The employees go above and beyond to help every time. They're patient and do…read moreanything they can to assist you and keep your costs as low as possible. They work as fast as they can and are very polite. Sadly, I will be moving soon, so I will no longer have this UPS close to me, but I will miss it so much! Extraordinary customer service.

Great service at the 11722 Allisonville Rd UPS Store taking a great deal of time and persistence…read morehelping me correctly repack and fit all the oddly shaped pieces of a stick vacuum cleaner return to Amazon! Very pleasant and efficient!

This was a ridiculous experience and total bs! We went to return a modem since we were moving…read more Showed up at 12 pm and there was a sign on the door they would be closed until 3 pm. Frustrated we left and returned at 5 pm with this sign on the door. Basically they were not going to reopen. Don't post a sign with a lie. No other store in the area had any issues...we asked. Total waste of our time!

Excellent customer service!! Mark was so helpful with my printing needs!!! Thanks UPS on Olio Rd.read more

As a repeat customer who has shipped numerous packages from your store, I was extremely…read moredisappointed with the lack of assistance and accountability I recently experienced. One of my packages was mishandled, and when I brought the issue to the attention of your store manager, I was met with indifference and no real effort to resolve the situation. Rather than offering to contact UPS customer service or explore a solution, the manager simply told me I'd need to pay again for a shipment I had already paid for. When I questioned why I should bear the cost for a failure on UPS's part, he responded dismissively, saying, "I'm not UPS, I'm just a store." This attitude is unacceptable. Your employees represent the UPS brand, and customers rely on them for guidance and support when things go wrong. I urge you to provide better training on customer service--specifically how to take ownership, provide support when issues arise, and avoid passing blame. I fulfilled my responsibility as a customer. The store failed to do the same. I hope this feedback will be taken seriously so future customers do not receive the same treatment.

The employees here are always very nice and friendly--I've even had one guy vault over the counter…read moreto run and open the door for me when I was carrying a big package. Now THAT is customer service! They don't just mail packages, they have so many other offerings including document shredding and notary services. It's a great location (near Hamilton Town Center) that's really convenient to pop into while out running other errands.

I had came here to mail off an online store return. The employee was very friendly and explained…read morethe process to me. It was a quick process. I was able to give her the package and she scanned my QR code to print the shipping label. She told me that I didn't have to worry about the package being closed because she would package it and everything. She gave me a receipt for the item with the tracking code. This location is very friendly.

This is the second time I have come in during posted business hours to find this location closed…read more It's extreme frustrating. I wouldn't use this location.

A very professional and knowledgeable staff There is never…read morea time that they can't take care of your business Fantastic store

Great effecient service. EVen when busy they staff up to meet demand. Highly reccomendread more

I needed a photo for my expedited passport application following a name change. I tried to use my…read moreold passport photo, but they do not allow that if the photo is over 6 months old (word to the wise). I made an appointment and arrived to find that the photo would be taken directly to the right of the counter while they continued to assist other customers. Can you say cringe?! I moved to stand against the white wall as the representative produced a tiny digital camera and insert the batteries (smart). He apologized that he'd have to get REALLY close in order to take the photo. It was so awkward. Could he not have stood at a distance and utilized the zoom function? I'm not sure, but the photo was not good. I'm contemplating on whether or not to use it. I don't utilize my passport as often as my driver's license, but I will have it for a while, so there's that. I also had a new DL photo taken today, but with their very sophisticated camera set-up the photo came out much better. I had used Google to look up the cost at UPS versus other places that offer them and they were the second cheapest. As it turns out, the pricing shown was inaccurate (thank you Google AI for that very wrong information). The cost was about double what I expected to pay. When I made the appointment online, no cost was shown or confirmed, but I'm sure that this information can be found on their website. Honestly, it was an afterthought for me. I just needed an up-to-date photo ASAP. The representative was kind and quick, although he kept apologizing for the printer and how long it takes. I was in and out in under 15 minutes.

Good convenient location but the service is half and half. If the manager is standing near the…read morecounter things go smoothly and there are a couple employees that really stay on top of providing good service, but during this visit I had a drop off for a return and during the middle of helping me the rep hopped in a conversation about sports betting with the next counter. Very frustrating since I was in a hurry.

A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.